"Your Vehicle Is At The Port Awaiting a Shipping Vessel (STILL ???)

NYF32DRIVER · 01-24-2008, 08:59 AM

...that is the message I heard this morning when I called the 800 number and it has been for the past SEVEN DAYS.

It has been there since 1/17. I assumed that it would be shipped on the Otello which left today. I am getting a bit upset.

My CA is useless.

Does anyone here know...
How long after it is actually on the ship does the status change ? Also when does does it usually show up on the W-W Logistics Website?

Here are the details:

335i Coupe
Space Gray
Coral Red
Brushed Aluminum
Premium
Steptronic (After 20 years of owning only non-auto cars)
Nav
Sports
Satt
Heated Seats

The plant code in my VIN is a "P" is the Regensburg ?

I hope all of who had an early January production receive your babies quickly and safely : )

J
_____________

KanosWRX · 01-24-2008, 09:22 AM

Mine is on the way from the factory to the docks. I know what your going through, my car was sitting in the on order status for a month!! Hopefully your car will get on the next boat.

mrvuml · 01-24-2008, 11:41 AM

You may already be on a boat. You need to get your CA to find out for you to be sure.

NYF32DRIVER · 01-24-2008, 09:43 PM

My CA is a useless twit...

and he works for one of BMW's OWN dealerships (BMW MANHATTAN)

I have found out more on my own.

Is there NO ONE on this board with any RECENT advice or experience to share ?

cipher5 · 01-24-2008, 09:56 PM

Quote:

Originally Posted by NYCE90DRIVER

I guess there is NO ONE on this board with any advice huh ?

What can you do? The CA can't do anything, we definitely can't do anything. All you have to do is wait.

08TXbimmer · 01-24-2008, 11:19 PM

Quote:

Originally Posted by NYCE90DRIVER

...that is the message I heard this morning when I called the 800 number and it has been for the past SEVEN DAYS.

It has been there since 1/17. I assumed that it would be shipped on the Otello which left today. I am getting a bit upset.

My CA is useless.

Does anyone here know...
How long after it is actually on the ship does the status change ? Also when does does it usually show up on the W-W Logistics Website?

Here are the details:

335i Coupe
Space Gray
Coral Red
Brushed Aluminum
Premium
Steptronic (After 20 years of owning only non-auto cars)
Nav
Sports
Satt
Heated Seats

The plant code in my VIN is a "P" is the Regensburg ?

I hope all of who had an early January production receive your babies quickly and safely : )

J
_____________

My car sat at the dock "waiting for a shipping vessel" for 6 1/2 weeks! I called everybody and their mother and could not get an answer as to why. Nothing anybody could do is what I'm pretty much saying.

As far as WWL and 800# message changing, both took about 3 days AFTER the boat had left port. My CA knew about 3 days before it was put on a boat when it was leaving port. With that info I was able to figure out what ship it was going to be on.

Best of luck and when the car gets there it will all be worth while!

mrvuml · 01-25-2008, 12:03 AM

The CA should be able to do something If not, CAs have managers. Escalate to the SM or GM.
Or, call the BMW 800# and punch through to customer relations.

NYF32DRIVER · 01-25-2008, 12:04 AM

...someone with some sort of (recent) experience.

My last 2 cars got here (NYC) so quickly... I guess I was lucky.

I have to arrange a vacation around delivery of this car, thats another reason I am so anxious.

It would be great to have it for a 1500 mile car trip... No ?

J

sales@ESSTuning · 01-25-2008, 12:09 AM

My car sat from Dec 17th to Jan 3rd at the port in Germany.

akack79 · 01-25-2008, 12:11 AM

Mines sat at port ~2 weeks.

NYF32DRIVER · 01-25-2008, 11:03 PM

The OTELLO left Bremerhaven on 1/24/08

It is scheduled to arrive in NY on 2/7/08 !!!

(For some reason neither BMW USA or my CA could provide me with specific information... I had to find out for myself by entering my VIN on the W-W website.

Finally...

I am very happy indeed !

ruxp · 01-25-2008, 11:09 PM

I've got the same problem, but I don't know if it's updated info or not. Mine reached port for exit on the same day (1/17) as yours. Hope mine's on the Othello too!

NYF32DRIVER · 01-25-2008, 11:11 PM

Do you know how to check the WW website ?

ruxp · 01-26-2008, 04:13 PM

Quote:

Originally Posted by NYCE90DRIVER

Do you know how to check the WW website ?

What's the WW website? I have an oc.bmwusa.com account, but the info on the order tracking there is at least a week behind from what I've heard.

ruxp · 01-26-2008, 04:17 PM

Nevermind.. I found the "WW" website. But I entered the VIN in the Cargo ID: field under Auto & it says "no tracking information is available for the cargo id you entered."

AAGHH. I'm going nuts waiting for this car. If it hasn't even been booked on a ship yet, I'm going to lose it. My CA is clueless/useless as well.

NYF32DRIVER · 01-29-2008, 09:26 AM

It takes about 2 days after they receive the car for the info shows up.

By that time, the 800 number should list you as "in transit"

Hobbination · 01-29-2008, 11:19 AM

Im on the Dock to, been there for a week now. I guess they are making them faster than they can move them....this wait sucks but i have been suffering for what over a month now....A little longer is ok, all of us Dec ordered folks can at least say were past halftime now.

demosthenes · 01-29-2008, 01:57 PM

I'm at the dock too, but my car is destined for the West Coast. It's been there since the end of last week.

If you go here, you can see the latest ship schedules: http://www.dbh.de/index.php?id=151&L=0

If WWL is the carrier, you can go here to see if you car is on one of their ships: http://www.2wglobal.com/www/WEP/index.jsp. The "Tarifa" thread has more detailed info.

I don't know how to track ships on the NYK line.

I've been calling the 800 number twice a day too. It seems like we can sit on the dock for days or weeks. Torture!

My strategy is to call the 800 number until they say it is "En Route", then look up the schedule and then check my VIN on vessels departing a day or two before the 800 number showed "En Route". The last step will work if the vessels are handled by WWL. If I end up on a NYK vessel, I'm going to try to figure out how to confirm I'm on that vessel and then track it's progress.

Sometimes I try to beat the 800 number by checking shipping schedules and then checking my VIN against ships leaving at the scheduled time. But getting the "no tracking info" message over and over again gets frustrating.

Good luck guys.

Carolyn0944 · 01-29-2008, 11:34 PM

sitting at the dock since 1-16 and still saying awaiting ship and WWL does not have my VIN listed yet....can't find out anything further...sent my BMW rep an email but he hasn't given me a ship name yet & they are pretty good about answering me...

demosthenes · 01-29-2008, 11:49 PM

Quote:

Originally Posted by Carolyn0944

sitting at the dock since 1-16 and still saying awaiting ship and WWL does not have my VIN listed yet....can't find out anything further...sent my BMW rep an email but he hasn't given me a ship name yet & they are pretty good about answering me...

Once your car is loaded on a vessel, which U.S. port will your ship go to from Bremerhaven?

Carolyn0944 · 01-30-2008, 11:17 AM

Quote:

Originally Posted by demosthenes

Once your car is loaded on a vessel, which U.S. port will your ship go to from Bremerhaven?

Think mine will come to Charleston which it looks like there are a lot of Charleston ships that have fewer stops than west coast...somewhere I read a post that said NYK are the ships used for west coast; but I'm not positive about that, just read that

but mine has now been 2 wks at dock; hope it loads today

Dado · 01-30-2008, 01:23 PM

My 335 coupe in on the Othello as well. Cars got loaded on the 24 and Othello actually left the port on the 25th early east coast time. Cars are scheduled to arrive on the 7th. Othello was at Bruges port yesterday loading and unloading. I work for BMW so I will update if there are any delays. As of now still scheduled for the 7th. I am in DC and my car should be here on the 9th for pickup. Othello is going to NJ port.

Port of Exit:
PO BH BREMERHAVEN PORT OF EXIT
Actual: 1/25/08

Shipping Info.:
CA0001 WALLENIUS WILHELMSEN
Vessel:OTELLO
Voyage No.:EA804
Bill Of Lading No.: DE715358
Xref No.:09591-01

Est. Departure:1/24/08
Est. Duration: 14
Actual:
Actual: 1/24/08

Port of Arrival:
PO PJ PORT BAYONNE NJ
Est. Arrival:2/7/08
Est. Departure:
Actual:
Actual:

Transport:
CA 9995 SELF DRIVE
Rail/Truck ID:
Bill Of Lading No.:

Est. Departure:
Est. Duration:
Actual:
Actual:

VPC/Warehouse Arrival:
VP PJ PORT JERSEY VPC
Est. Arrival: 2/7/08 Actual:

Here is the production information

Quota [Yr/Mo]: 2008/01

Req. Prod: 2008/01/03

Sub. Req. Prod.: 2008/01/03

Conf. Prod.: 2008/01/03

Est. Prod. Date: 1/16/08
[Mo/Day/Yr]
Act. Prod. Date: 1/16/08
[Mo/Day/Yr]

150 Production started 1/10/08 6:14:27 AM

151 Entry body shop/serial # assgn. 1/14/08

152 Entry paint shop 1/15/08

153 Entry assembly 1/16/08

154 Assembly 1/16/08

155 Assembly finish /quality check 1/17/08

160 Vehicle handover to Sales 1/17/08

181 Handover to distribution 1/17/08

182 Handover to carrier/load assignment 1/17/08

190 Dispatched from AG 1/18/08

193 Arrival at port or compound 1/21/08

Mine stayed at the port for 3 days.

01-24-2008, 08:59 AM	#1
NYF32DRIVER Lieutenant 132 Rep 556 Posts Drives: 2016 428i X Drive Join Date: Feb 2006 Location: Long Island, NY, USA iTrader: (0)	"Your Vehicle Is At The Port Awaiting a Shipping Vessel (STILL ???) ...that is the message I heard this morning when I called the 800 number and it has been for the past SEVEN DAYS. It has been there since 1/17. I assumed that it would be shipped on the Otello which left today. I am getting a bit upset. My CA is useless. Does anyone here know... How long after it is actually on the ship does the status change ? Also when does does it usually show up on the W-W Logistics Website? Here are the details: 335i Coupe Space Gray Coral Red Brushed Aluminum Premium Steptronic (After 20 years of owning only non-auto cars) Nav Sports Satt Heated Seats The plant code in my VIN is a "P" is the Regensburg ? I hope all of who had an early January production receive your babies quickly and safely : ) J _____________ __________________ 2016 428i X Drive. Mineral Gray Metallic. Born 2/2016, Munich Factory. Member BMW CCA Since 2008
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01-24-2008, 09:22 AM	#2
KanosWRX Lieutenant 10 Rep 412 Posts Drives: E92 AW 335i / 1994 Miata R Join Date: Nov 2007 Location: Fairfax, VA iTrader: (0)	Mine is on the way from the factory to the docks. I know what your going through, my car was sitting in the on order status for a month!! Hopefully your car will get on the next boat. __________________ "The most important mod is the one behind the steering wheel" - Koyokid RIP
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01-24-2008, 11:41 AM	#3
mrvuml Lieutenant 19 Rep 459 Posts Drives: E90 335i w/ZSP Join Date: Nov 2007 Location: SLO, CA iTrader: (0) Garage List 2008 335i Sedan [0.00]	You may already be on a boat. You need to get your CA to find out for you to be sure.
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01-24-2008, 09:43 PM	#4
NYF32DRIVER Lieutenant 132 Rep 556 Posts Drives: 2016 428i X Drive Join Date: Feb 2006 Location: Long Island, NY, USA iTrader: (0)	As I Said... My CA is a useless twit... and he works for one of BMW's OWN dealerships (BMW MANHATTAN) I have found out more on my own. Is there NO ONE on this board with any RECENT advice or experience to share ? __________________ 2016 428i X Drive. Mineral Gray Metallic. Born 2/2016, Munich Factory. Member BMW CCA Since 2008 Last edited by NYF32DRIVER; 01-25-2008 at 12:06 AM..
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01-25-2008, 12:03 AM	#7
mrvuml Lieutenant 19 Rep 459 Posts Drives: E90 335i w/ZSP Join Date: Nov 2007 Location: SLO, CA iTrader: (0) Garage List 2008 335i Sedan [0.00]	The CA should be able to do something If not, CAs have managers. Escalate to the SM or GM. Or, call the BMW 800# and punch through to customer relations.
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01-25-2008, 12:04 AM	#8
NYF32DRIVER Lieutenant 132 Rep 556 Posts Drives: 2016 428i X Drive Join Date: Feb 2006 Location: Long Island, NY, USA iTrader: (0)	At Last... ...someone with some sort of (recent) experience. My last 2 cars got here (NYC) so quickly... I guess I was lucky. I have to arrange a vacation around delivery of this car, thats another reason I am so anxious. It would be great to have it for a 1500 mile car trip... No ? J __________________ 2016 428i X Drive. Mineral Gray Metallic. Born 2/2016, Munich Factory. Member BMW CCA Since 2008 Last edited by NYF32DRIVER; 01-25-2008 at 12:37 AM..
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01-25-2008, 12:09 AM	#9
sales@ESSTuning 391 Rep 3,149 Posts Drives: ESS M3 / M4 Join Date: May 2007 Location: AZ iTrader: (6)	My car sat from Dec 17th to Jan 3rd at the port in Germany.
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01-25-2008, 12:11 AM	#10
akack79 Brigadier General 142 Rep 3,161 Posts Drives: '18 F80 M3 ZCP Join Date: Sep 2007 Location: T E X A S iTrader: (18)	Mines sat at port ~2 weeks. __________________ 2018 F80 M3 6MT ZCP
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01-25-2008, 11:03 PM	#11
NYF32DRIVER Lieutenant 132 Rep 556 Posts Drives: 2016 428i X Drive Join Date: Feb 2006 Location: Long Island, NY, USA iTrader: (0)	IT'S On the OTELLO ! The OTELLO left Bremerhaven on 1/24/08 It is scheduled to arrive in NY on 2/7/08 !!! (For some reason neither BMW USA or my CA could provide me with specific information... I had to find out for myself by entering my VIN on the W-W website. Finally... I am very happy indeed ! __________________ 2016 428i X Drive. Mineral Gray Metallic. Born 2/2016, Munich Factory. Member BMW CCA Since 2008
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01-25-2008, 11:09 PM	#12
ruxp Captain 45 Rep 698 Posts Drives: 2008 BMW 335xi Join Date: Dec 2007 Location: Minneapolis iTrader: (1)	I've got the same problem, but I don't know if it's updated info or not. Mine reached port for exit on the same day (1/17) as yours. Hope mine's on the Othello too!
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01-25-2008, 11:11 PM	#13
NYF32DRIVER Lieutenant 132 Rep 556 Posts Drives: 2016 428i X Drive Join Date: Feb 2006 Location: Long Island, NY, USA iTrader: (0)	Do you know how to check the WW website ? __________________ 2016 428i X Drive. Mineral Gray Metallic. Born 2/2016, Munich Factory. Member BMW CCA Since 2008
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01-26-2008, 04:17 PM	#15
ruxp Captain 45 Rep 698 Posts Drives: 2008 BMW 335xi Join Date: Dec 2007 Location: Minneapolis iTrader: (1)	Nevermind.. I found the "WW" website. But I entered the VIN in the Cargo ID: field under Auto & it says "no tracking information is available for the cargo id you entered." AAGHH. I'm going nuts waiting for this car. If it hasn't even been booked on a ship yet, I'm going to lose it. My CA is clueless/useless as well. Last edited by ruxp; 01-26-2008 at 04:35 PM..
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01-29-2008, 09:26 AM	#16
NYF32DRIVER Lieutenant 132 Rep 556 Posts Drives: 2016 428i X Drive Join Date: Feb 2006 Location: Long Island, NY, USA iTrader: (0)	WW Website It takes about 2 days after they receive the car for the info shows up. By that time, the 800 number should list you as "in transit" __________________ 2016 428i X Drive. Mineral Gray Metallic. Born 2/2016, Munich Factory. Member BMW CCA Since 2008
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01-29-2008, 11:19 AM	#17
Hobbination Lieutenant 65 Rep 503 Posts Drives: 2015 M4 Join Date: Dec 2007 Location: Honolulu HI iTrader: (0)	Im on the Dock to, been there for a week now. I guess they are making them faster than they can move them....this wait sucks but i have been suffering for what over a month now....A little longer is ok, all of us Dec ordered folks can at least say were past halftime now.
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01-29-2008, 01:57 PM	#18
demosthenes Major 48 Rep 1,162 Posts Drives: E90 328i 6MT Join Date: Dec 2006 Location: SF Bay Area iTrader: (0) Garage List 2008 328i sedan [0.00]	I'm at the dock too, but my car is destined for the West Coast. It's been there since the end of last week. If you go here, you can see the latest ship schedules: http://www.dbh.de/index.php?id=151&L=0 If WWL is the carrier, you can go here to see if you car is on one of their ships: http://www.2wglobal.com/www/WEP/index.jsp. The "Tarifa" thread has more detailed info. I don't know how to track ships on the NYK line. I've been calling the 800 number twice a day too. It seems like we can sit on the dock for days or weeks. Torture! My strategy is to call the 800 number until they say it is "En Route", then look up the schedule and then check my VIN on vessels departing a day or two before the 800 number showed "En Route". The last step will work if the vessels are handled by WWL. If I end up on a NYK vessel, I'm going to try to figure out how to confirm I'm on that vessel and then track it's progress. Sometimes I try to beat the 800 number by checking shipping schedules and then checking my VIN against ships leaving at the scheduled time. But getting the "no tracking info" message over and over again gets frustrating. Good luck guys.
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01-29-2008, 11:34 PM	#19
Carolyn0944 Private First Class 1 Rep 169 Posts Drives: 08 335i cv blk sapph/saddle Join Date: Jan 2008 Location: Pineville, LA iTrader: (0)	sitting at the dock since 1-16 and still saying awaiting ship and WWL does not have my VIN listed yet....can't find out anything further...sent my BMW rep an email but he hasn't given me a ship name yet & they are pretty good about answering me...
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01-30-2008, 01:23 PM	#22
Dado Private 0 Rep 51 Posts Drives: 11M3ZCP,'09Duc1198,Peterbilt Join Date: Jan 2008 Location: Falls Church, VA iTrader: (0)	My 335 coupe in on the Othello as well. Cars got loaded on the 24 and Othello actually left the port on the 25th early east coast time. Cars are scheduled to arrive on the 7th. Othello was at Bruges port yesterday loading and unloading. I work for BMW so I will update if there are any delays. As of now still scheduled for the 7th. I am in DC and my car should be here on the 9th for pickup. Othello is going to NJ port. Port of Exit: PO BH BREMERHAVEN PORT OF EXIT Actual: 1/25/08 Shipping Info.: CA0001 WALLENIUS WILHELMSEN Vessel:OTELLO Voyage No.:EA804 Bill Of Lading No.: DE715358 Xref No.:09591-01 Est. Departure:1/24/08 Est. Duration: 14 Actual: Actual: 1/24/08 Port of Arrival: PO PJ PORT BAYONNE NJ Est. Arrival:2/7/08 Est. Departure: Actual: Actual: Transport: CA 9995 SELF DRIVE Rail/Truck ID: Bill Of Lading No.: Est. Departure: Est. Duration: Actual: Actual: VPC/Warehouse Arrival: VP PJ PORT JERSEY VPC Est. Arrival: 2/7/08 Actual: Here is the production information Quota [Yr/Mo]: 2008/01 Req. Prod: 2008/01/03 Sub. Req. Prod.: 2008/01/03 Conf. Prod.: 2008/01/03 Est. Prod. Date: 1/16/08 [Mo/Day/Yr] Act. Prod. Date: 1/16/08 [Mo/Day/Yr] 150 Production started 1/10/08 6:14:27 AM 151 Entry body shop/serial # assgn. 1/14/08 152 Entry paint shop 1/15/08 153 Entry assembly 1/16/08 154 Assembly 1/16/08 155 Assembly finish /quality check 1/17/08 160 Vehicle handover to Sales 1/17/08 181 Handover to distribution 1/17/08 182 Handover to carrier/load assignment 1/17/08 190 Dispatched from AG 1/18/08 193 Arrival at port or compound 1/21/08 Mine stayed at the port for 3 days. Last edited by Dado; 01-30-2008 at 01:49 PM..
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