[fulcrum]

Originally Posted by bazz780

I just rang the number and call is in a queue, are they working on this overnight?

And the mail message box is full!

[Paul Skinbach]

I think the fact they suggested you fit a steering wheel lock or clamp means even watchdog feel BMW won't ever truly resolve the issue, but in for a penny and all that I'll give em a call and see what they have to say.

[yeti racing]

Originally Posted by Brian mc21

So can anyone with an affected car just ring this number even if you didn't purchase it from BMW etc.

What he said.....

[Billyray911]

The number to ring is:

0800 083 4397

[bazz780]

0800 083 4397

[mob17]

Can't we just contact our local dealers?

[bazz780]

Originally Posted by mob17

Can't we just contact our local dealers?

Will be far easier and should be same as calling number as surely bmw gb will pay out to dealer for the work?

[Nickhub]

Here is the official BMW press release:
http://www.bmw.co.uk/bmwuk/corporate...212___,00.html

[Barlows]

Info here...

http://www.bmw.co.uk/bmwuk/about/new...270000,00.html

EDIT: Beat me to it!

[confused.com]

I only caught the very end of the segment, but it appears cars after 2011 are not affected?

So that would mean the service advisor at Battersea BMW fed me a load of sh!te when i queried him on this last weekend. I was told this only affected a small number of BMW's and was not an issue across the range - for these BMW have developed a software update to remedy the problem, BUT i was not to worry, my 2008 e92 is not affected and has the updated software already!!!

I did quietly chuckle to myself but like to give people the benefit of the doubt. I should have LOL'd

[2funky4u]

Originally Posted by bazz780

0800 083 4397

So after a long hold just called customer services. Explained what car I had, 335 SE coupe and was told that no immediate fix is available and that I would be contacted as soon as they have the required fix available .... Within the next 8 weeks ! Did I miss something ?

[makkan00]

Cope pasted:


High-tech car theft.
12/09/2012

You might have heard about reports in the media about BMWs being stolen by a new kind of theft. BMW, like other manufacturers, has become the target of organised criminal operations who are targeting specific vehicles and using highly sophisticated equipment illegally to steal vehicles.

BMW prides itself on its vehicle security systems and all BMWs meet all UK and global security standards. Our engineers and technicians review all aspects of our vehicles constantly, including security systems, and after extensive research we are clear that none of our latest models - new 1 Series Hatch, 3 Series, 5 Series, 6 Series and 7 Series - nor any other BMW built after September 2011 can be stolen using the method highlighted. However, as responsible manufacturers we are looking at ways of mitigating against this new kind of attack. We are now in the process of offering to any concerned customers of targeted models, extra technical measures which will mean the car cannot be taken using the piece of equipment highlighted in these stories, although of course there is no such thing as the unstealable car.

If you are concerned about this issue, you can contact our Customer Service department on 0800 083 4397 or your local BMW dealer, either of which will happy to advise.

We also recommend following general advice given by the Police:

- When using remote locking, ensure the car has actually locked by checking a door.
- Be careful with your keys and who you give them too keys (e.g. valet parking). There is a risk that they could be cloned.
- Where ever possible park your car out of sight, in a locked garage or under the cover of CCTV cameras.

In addition: We recommend servicing your car at authorised BMW dealerships on a regular basis to give the opportunity of further enhancing theft protection.

BMW Group UK



Happy to advise

So will they be upgrading any software????

[bazz780]

Yup, calling the dealer tomorrow instead to sort it as mention in release, cheeky baskets state to use bmw for servicing so they can enhance theft protection!!!! LMFAO

[norman1979]

Just spoke to BMW Customer Services.
They have advised that NO SOLUTION has been reached. They are not providing a software update to anybody! They are still working on a solution which should hopefully be completed by 8 weeks!!!


Edit - Apparently they gave out the wrong information on Watchdog. FFS this is ridiculous

[AdrianSi]

Take a read of this:-

http://www.facebook.com/bmwuk/posts/..._comment_reply

"Normally this is something which the customer would have to pay for, but as an act of goodwill the workshop costs will be covered by BMW and your local dealer."

And i fear that we are going to struggle with our E9x models as it is the X5/X6 range that they recognising at current.

I have posted the thread with the stolen airbag... hope the OP doesnt mind... but as per the thread, it really does highlight the magnitude of the failing!

[Dragon88]

What a load of bollocks!

[makkan00]

Originally Posted by norman1979

Just spoke to BMW Customer Services.
They have advised that NO SOLUTION has been reached. They are not providing a software update to anybody! They are still working on a solution which should hopefully be completed by 8 weeks!!!

Lets hope so.

So for next 8 weeks, OBD should be moved.

I hope it does not turn out to be 8 month and 8 years later on.

[mob17]

Guess im going to move the OBD port tomorrow

[zltm089]

RESULT!!!!!

[makkan00]

Originally Posted by mob17

Guess im going to move the OBD port tomorrow

With your sound system, you should have done it so far.

Albeit, not too late to regret.

[makkan00]

Originally Posted by AdrianSi

Take a read of this:-

http://www.facebook.com/bmwuk/posts/..._comment_reply

"Normally this is something which the customer would have to pay for, but as an act of goodwill the workshop costs will be covered by BMW and your local dealer."

And i fear that we are going to struggle with our E9x models as it is the X5/X6 range that they recognising at current.

I have posted the thread with the stolen airbag... hope the OP doesnt mind... but as per the thread, it really does highlight the magnitude of the failing!

I am gald that you posted it.

I guess more of us should be doing it.

[mob17]

Originally Posted by zltm089

RESULT!!!!!

You being sarcastic or did BMW customer service give you a solution?

Makkan - yes its embarrassing will move it tomorrow first thing