Car has been in the dealers for three weeks now

scotgc · 07-30-2011, 06:43 PM

Quote:

Originally Posted by Czech335

lol,

no I was not joking, at the end of the day they have given you a half decent loan car. I have had to accept much worse in the past.

Ok its not ideal but it could be a lot worse.

The radio was stolen from my VW in Czech, the dealer kept my car for 5 weeks and would not give me loan car. The radio was not in stock but they would not give me my car back unless I gave them a 5k (pounds) deposit as they had already ordered the radio but could not bill the insurance company until they fitted it.

They also somehow managed to bill the insurance company a total of 8k to replace the RNS510 unit stolen from the car + damage caused

Yeah i agree that i have been given a pretty decent loaner but its not ideal, still no word on the parts arriving!

scotgc · 08-01-2011, 10:27 AM

Still no signs of the part arriving but BMW giving me
A 335d on Wednesday instead of my 318i touring!

eliotn · 08-01-2011, 10:33 AM

Lol, I'v been upgraded from Vuaxhall Insignia to BMW 120d ES recently

...a few more weeks and maybe I will get your 318i touring and then around December 335d... LOL

scotgc · 08-01-2011, 11:17 AM

Quote:

Originally Posted by eliotn

Lol, I'v been upgraded from Vuaxhall Insignia to BMW 120d ES recently

...a few more weeks and maybe I will get your 318i touring and then around December 335d... LOL

Is your car still under warranty mate? Get onto BMW
Uk!

eliotn · 08-01-2011, 11:21 AM

Yes it is, I spoke to BMW UK 9 times over the past 4 weeks. I recorded each conversation.

I'm off on holiday for 3 weeks now so I'm not that bothered. After holiday, if the car is still not fixed, first I will go mental and after I cool down I will get 3 series...

eliotn · 08-02-2011, 10:54 AM

My car is ready for collection...YUP YUP
Duration: 28 days.

Thanks
J.

scotgc · 08-02-2011, 12:15 PM

Mine too mate ! Got the phone call today. Cant wait to get it back i miss it

Wouldnt have minded the 335d tho

NightVisitant · 08-05-2011, 01:49 AM

28 days! I'd go bonkers without my own car for that length of time!
Was your car drivable? With hindsight, would have been quicker to drive to Germany and get it done there!

eliotn · 08-05-2011, 03:12 AM

Quote:

Originally Posted by NightVisitant

28 days! I'd go bonkers without my own car for that length of time!
Was your car drivable? With hindsight, would have been quicker to drive to Germany and get it done there!

No it wasn't drivable at all. The whole power steering went down. It was VERY difficult to turn the steering wheel, while moving (19 alloys).

I totally agree with you. The fact that they still manufacture this car (E92) doesn't help as well. I spoke to various people in the UK and Germany during these 28 days. It showed me how little BMW UK can do. The whole company is driven from Germany and BMW UK can not even check the ETA for a part!!! Can you imagine? Till the very last day BMW UK did not have any shipping information or any information weather this part arrives tomorrow or next month. Suddenly, received a phone call last Monday that the car is ready for collection. Is this how global, multi billion enterprises work these days?

It gets better...During collection I've noticed a massive scratch on the wing mirror

I havent seen the car for a month so I thought maybe I went bonkers!
No, It appeared that everyone from the service dep. knew that this one wasnt there before

They took a chance

After 30 seconds from me going mental a screaming loud they took a mirror from another car and replaced it. 10 minutes later I was on the road

I really question myself after this incident (and previous with E90), weather I should pick Audi, Merc next time and forget about BMW Ultimate Driving Machine

scotgc · 08-06-2011, 07:24 AM

It seems the saga continues! I was given a 335d for a couple of days before I collected my car. Went back to the dealer and was being shown around my car when I noticed a huge scuff/ scratches down the front bumper below the drivers headlight. I was Raging but they accepted blame and booked my car back in to be repaired on Wednesday! So I jumped in the car and headed home.... Only to find when driving in a straight line my steerig alignment was way out! Turned round and headed back to the dealership an went mental! Manager has now apologised and given me his car untill mines is repaired so I'm into 5 weeks without my car ! I have had a 1 series convertible, 3 series touring, 335d coupe and now an f10 523i msport which is lovely to drive. Maybe I'll have a x5 next week!

Kerr · 08-06-2011, 08:53 AM

What dealer are you using?

Sounds very familiar to the care and quality of work I've had so far from a BMW garage too.

scotgc · 08-07-2011, 07:23 AM

Eastern BMW in Edinburgh mate, i am far than impressed with them.

scotgc · 08-10-2011, 07:25 AM

Finally got my car back today, with no problems !!!

rich_e92_335d · 08-13-2011, 11:00 AM

i'm getting worried now, mine is going in on friday as its loosing power steering fluid, hope new rack isn't required after reading this!

scotgc · 08-13-2011, 01:40 PM

Thats not good mate ! I would imagine that they have new steering racks available now as me and one other forum user got them fitted around the same date !

rich_e92_335d · 08-13-2011, 04:27 PM

its taken four months to drop to minimum so its not loosing it too quickly so im hoping its just something minor. Glad its under warranty though, don't fancy the bill if it is a new rack!

I will let you know on Friday!

rich_e92_335d · 08-22-2011, 04:43 PM

Quote:

Originally Posted by rich_e92_335d

its taken four months to drop to minimum so its not loosing it too quickly so im hoping its just something minor. Glad its under warranty though, don't fancy the bill if it is a new rack!

I will let you know on Friday!

new rack needed, going back in this friday for it doing

they tell me i will get it back the same day

fingers crossed

scotgc · 08-22-2011, 06:14 PM

Quote:

Originally Posted by rich_e92_335d

new rack needed, going back in this friday for it doing

they tell me i will get it back the same day

fingers crossed

Hope so mate, I would imagine BMW would have a decent stock of parts in the UK now, keep us updated !

rich_e92_335d · 09-07-2011, 04:58 PM

well it went surprisingly well, dropped of 9am and picked up at 5

was a little worried at first afyer reading reading this thread too

Rich

chedixon · 09-08-2011, 10:24 AM

I might be well off the mark here but recently when ordering my e93 they upgraded to servotronic steering for free. I think he said something about the problems Japan had recently but could it be something to do with these steering issues people seem to be having?
(no idea what differences the servotronic means to parts but just thought I'd mention it in case it helped)

scotgc · 09-11-2011, 04:12 PM

I recently changed my pre lci 325d for an lci 330d and the difference in steering and suspension setup is huge, What an improvement!

08-01-2011, 10:27 AM	#24
scotgc Captain 244 Rep 696 Posts Drives: 440i Join Date: Mar 2009 Location: Falkirk iTrader: (0)	Still no signs of the part arriving but BMW giving me A 335d on Wednesday instead of my 318i touring!
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08-01-2011, 10:33 AM	#25
eliotn New Member 4 Rep 15 Posts Drives: 320D E92 M Sport Join Date: Jul 2010 Location: Bristol iTrader: (0)	Lol, I'v been upgraded from Vuaxhall Insignia to BMW 120d ES recently...a few more weeks and maybe I will get your 318i touring and then around December 335d... LOL
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08-01-2011, 11:21 AM	#27
eliotn New Member 4 Rep 15 Posts Drives: 320D E92 M Sport Join Date: Jul 2010 Location: Bristol iTrader: (0)	Yes it is, I spoke to BMW UK 9 times over the past 4 weeks. I recorded each conversation. I'm off on holiday for 3 weeks now so I'm not that bothered. After holiday, if the car is still not fixed, first I will go mental and after I cool down I will get 3 series...
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08-02-2011, 10:54 AM	#28
eliotn New Member 4 Rep 15 Posts Drives: 320D E92 M Sport Join Date: Jul 2010 Location: Bristol iTrader: (0)	My car is ready for collection...YUP YUP Duration: 28 days. Thanks J.
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08-02-2011, 12:15 PM	#29
scotgc Captain 244 Rep 696 Posts Drives: 440i Join Date: Mar 2009 Location: Falkirk iTrader: (0)	Mine too mate ! Got the phone call today. Cant wait to get it back i miss it Wouldnt have minded the 335d tho
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08-05-2011, 01:49 AM	#30
NightVisitant Private First Class 12 Rep 169 Posts Drives: BMW F10 M-Sport 2011 Join Date: Jul 2009 Location: London iTrader: (0)	28 days! I'd go bonkers without my own car for that length of time! Was your car drivable? With hindsight, would have been quicker to drive to Germany and get it done there!
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08-06-2011, 07:24 AM	#32
scotgc Captain 244 Rep 696 Posts Drives: 440i Join Date: Mar 2009 Location: Falkirk iTrader: (0)	It seems the saga continues! I was given a 335d for a couple of days before I collected my car. Went back to the dealer and was being shown around my car when I noticed a huge scuff/ scratches down the front bumper below the drivers headlight. I was Raging but they accepted blame and booked my car back in to be repaired on Wednesday! So I jumped in the car and headed home.... Only to find when driving in a straight line my steerig alignment was way out! Turned round and headed back to the dealership an went mental! Manager has now apologised and given me his car untill mines is repaired so I'm into 5 weeks without my car ! I have had a 1 series convertible, 3 series touring, 335d coupe and now an f10 523i msport which is lovely to drive. Maybe I'll have a x5 next week! __________________ Current - L494 Range Rover Sport Previous - F32 440i Tanzanite Blue - F30 335d X drive Black Sapphire - E92 330d LCI M Sport Alpine White - E92 325d M Sport - E87 120d M Sport - Mk5 Golf GTI - Ep3 Civic Type R
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08-06-2011, 08:53 AM	#33
Kerr Brigadier General 112 Rep 4,021 Posts Drives: BMW M235I Join Date: Dec 2010 Location: Aberdeen iTrader: (0)	What dealer are you using? Sounds very familiar to the care and quality of work I've had so far from a BMW garage too.
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08-07-2011, 07:23 AM	#34
scotgc Captain 244 Rep 696 Posts Drives: 440i Join Date: Mar 2009 Location: Falkirk iTrader: (0)	Eastern BMW in Edinburgh mate, i am far than impressed with them.
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08-10-2011, 07:25 AM	#35
scotgc Captain 244 Rep 696 Posts Drives: 440i Join Date: Mar 2009 Location: Falkirk iTrader: (0)	Finally got my car back today, with no problems !!!
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08-13-2011, 11:00 AM	#36
rich_e92_335d Private 13 Rep 88 Posts Drives: F13 640d Join Date: Jun 2011 Location: Leeds, UK iTrader: (0)	i'm getting worried now, mine is going in on friday as its loosing power steering fluid, hope new rack isn't required after reading this!
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08-13-2011, 01:40 PM	#37
scotgc Captain 244 Rep 696 Posts Drives: 440i Join Date: Mar 2009 Location: Falkirk iTrader: (0)	Thats not good mate ! I would imagine that they have new steering racks available now as me and one other forum user got them fitted around the same date !
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08-13-2011, 04:27 PM	#38
rich_e92_335d Private 13 Rep 88 Posts Drives: F13 640d Join Date: Jun 2011 Location: Leeds, UK iTrader: (0)	its taken four months to drop to minimum so its not loosing it too quickly so im hoping its just something minor. Glad its under warranty though, don't fancy the bill if it is a new rack! I will let you know on Friday!
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09-07-2011, 04:58 PM	#41
rich_e92_335d Private 13 Rep 88 Posts Drives: F13 640d Join Date: Jun 2011 Location: Leeds, UK iTrader: (0)	well it went surprisingly well, dropped of 9am and picked up at 5 was a little worried at first afyer reading reading this thread too Rich
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09-08-2011, 10:24 AM	#42
chedixon Lieutenant 63 Rep 438 Posts Drives: F82 YMB Coupe Join Date: Aug 2011 Location: Nottingham iTrader: (1)	I might be well off the mark here but recently when ordering my e93 they upgraded to servotronic steering for free. I think he said something about the problems Japan had recently but could it be something to do with these steering issues people seem to be having? (no idea what differences the servotronic means to parts but just thought I'd mention it in case it helped) __________________ YMB M4 E93 320d Msport - sadly gone to the salvage yard.
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09-11-2011, 04:12 PM	#43
scotgc Captain 244 Rep 696 Posts Drives: 440i Join Date: Mar 2009 Location: Falkirk iTrader: (0)	I recently changed my pre lci 325d for an lci 330d and the difference in steering and suspension setup is huge, What an improvement! __________________ Current - L494 Range Rover Sport Previous - F32 440i Tanzanite Blue - F30 335d X drive Black Sapphire - E92 330d LCI M Sport Alpine White - E92 325d M Sport - E87 120d M Sport - Mk5 Golf GTI - Ep3 Civic Type R
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