|
|
|
|
|
|
BMW Garage | BMW Meets | Register | Search | Today's Posts | Mark Forums Read |
|
BMW 3-Series (E90 E92) Forum
>
Adamaster - Mixed Review
|
|
07-07-2008, 09:02 AM | #1 |
Lieutenant
26
Rep 477
Posts |
Adamaster - Mixed Review
I recently ordered Jet Black splitters and front grille for my E90.
Administrative Adamaster was great to deal with; quick replies and detailed responses. Very easy to contact and was very cordial (even though I must have PM'd him at least 20 times). Shipping Package arrived just as expected - on time and clean (no outward damage to box). Both the splitters and grille was in their separate boxes and wrapped with a thin Styrofoam sheet. Canada Post didn't leave a "slip" at my house notifying me that they had attempted a delivery so I was unaware that the product was delivered until I checked the tracking code and realized that something was wrong. This is NOT Adamaster's fault. Front Grille PERFECT. No damage upon shipment. I was unable to install these for a week (no access to my car) but when I finally got to it, I was completely satisfied by both the product and the look. Fitment and paint match was perfect. Front Splitters When I first took out the splitters from the box, there were small paint cracks on the side (the part the wraps around the wheel well) on both the left & right splitter. Since these cracks were fairly small (about the size of a dime) and relatively invisible when installed, I did not report it, nor did I feel it was worth making an issue of. As my mother had borrowed my car for an out-of-town conference, I was unable to test the fitment until a week later. I know at this point I should have contacted Adamaster but I trusted his product (many people haven't had problems before). It just slipped my mind. Anyway, so when I tried applying the splitters, I noticed that it was so warped, that it wouldn't fit on my bumper. I sent Adamaster a PM with a few pictures of the cracks and the fitment. He replied saying that there was friction burn (I don't know what this is, nor was I complaining about it) and that I had installed the splitters incorrectly. I had read the DIYs on this forum, and I don't know how you can installed splitters incorrectly. Anyway, after that, I tried to bend the splitters back into shape so I could possibly make it fit. I had to bend the piece around and also had the file down the inside of the left splitter (there was a odd protruding bump that I thought might have been the culprit). Still no luck. I managed to get a better fitment, but in the process of bending it, I cracked the paint on the top corner of the splitter (this was my fault of course). I took a few pictures of the "new" fitment. Yet the reply I got was that these were a DIFFERENT set (because of the new crack) and that he could not replace them. I offered to take more pictures to show that this was indeed the same set but Adamaster adamantly refused. Conclusion I know that many people on this forum buy products from him and I am NOT trying to convince you guys to stop purchasing products from him. His products are great, but his customer service is less than satisfactory. I got unlucky with a defective product and all I got were excuses and pointed fingers instead of the responses I had expected. Last edited by r3volution; 07-07-2008 at 09:19 AM.. |
07-07-2008, 09:10 AM | #2 | |||||||||||
Lieutenant
26
Rep 477
Posts |
Here is a transcript of the PMs since the issue.
r3volution Quote:
Quote:
Quote:
Quote:
Quote:
Quote:
First Response Quote:
Quote:
Quote:
Quote:
Quote:
|
|||||||||||
Appreciate
0
|
07-07-2008, 12:00 PM | #3 |
Major General
360
Rep 5,842
Posts
Drives: 2006 325xi
Join Date: Aug 2005
Location: South Central Connecticut
|
were these pieces pre-painted with you got them, or did you have someone paint them?
|
Appreciate
0
|
07-07-2008, 12:39 PM | #4 |
Lieutenant
26
Rep 477
Posts |
These were prepainted.
|
Appreciate
0
|
07-07-2008, 01:21 PM | #5 |
Second Lieutenant
5
Rep 261
Posts |
i must agree with you that the fitment of their product is not perfect. i bought a CF splitter from them and the gap between the splitter and the bumper is quite visible. however it is compensated with the perfect weave and pretty good price
|
Appreciate
0
|
07-07-2008, 02:04 PM | #6 |
Major General
373
Rep 7,076
Posts |
i purchased a set of front grill and lip from adamaster
the grill and the paint is super B but the one u got ....have some serious cracking there.... should have complain to them when u 1st open ur package at least u can get ur painting $$$ back? |
Appreciate
0
|
07-07-2008, 02:34 PM | #7 |
Lieutenant
26
Rep 477
Posts |
I don't think he's willing to give me any type of refund.
What is friction burn & bump? I've asked him about it, but I haven't received an answer. There doesn't seem to be anything wrong with that corner. |
Appreciate
0
|
07-07-2008, 04:15 PM | #8 | |
Major General
373
Rep 7,076
Posts |
Quote:
anyways....GL guys....i am sure ada will come up with sth... |
|
Appreciate
0
|
07-08-2008, 01:17 AM | #9 |
Got beef?
137
Rep 3,646
Posts |
makes me think twice before ordering splitters. I might just buy OEM's and call it a day
__________________
Special Thanks to AU335 |
Appreciate
0
|
07-08-2008, 03:21 AM | #10 |
I rike bee em dub u
60
Rep 747
Posts |
|
Appreciate
0
|
07-08-2008, 11:19 AM | #11 |
Brigadier General
127
Rep 3,196
Posts |
Why don't announce the complete dialogue,
Quote: Originally Posted by r3volution I wish we didn't have to come to this. http://www.e90post.com/forums/showthread.php?t=154765 Thanks. quote=adamaster] The splitter obviously is to bump and cause damage, so we can't change a new one for you. Reiterate once, if the responsibility of the items damage belongs to us, we absolutely be responsible and changing a new one , but we will never accept the threat. We can't interfere with you to announce opinion on the website , Also will no respond for this case. Sorry !! |
Appreciate
0
|
07-08-2008, 12:12 PM | #12 | |
Major General
373
Rep 7,076
Posts |
Quote:
|
|
Appreciate
0
|
07-08-2008, 12:46 PM | #14 | |
Lieutenant
26
Rep 477
Posts |
I was clear that this isn't a threat. If your customer service had been satisfactory or your products flawless like you claim them to be, then I wouldn't have to give you a mixed review.
You still haven't replied as to WHY the fitment is so poor. You keep blaming friction burn & bump. How could a bump warp the splitters? I've asked you to clarify a multiple number of times, yet you continue to remain silent. You claim that your products have 100% fitment, yet I can't even get the splitter on my car because of the warping. I tried to be fair and objective while writing this review, but each time you refuse to reply to my PMs and refuse to explain, I continually lose my respect and trust for you and your products. The majority of your products may have 100%, but please keep in mind that you are not perfect. Again, this wasn't meant to be a threat. I just wish that someone had warned me about this issue before doing business with you. I'm not writing this for my own benefit - I know that by now I will not be getting a refund of any sort. I am writing this for your customers in the future. I hope they will not have to go through the trouble that I did. I ask that potential buyers for adamaster's splitters consider other manufacturers or going OEM. I sincerely apologize for taking up so much of your time. Quote:
|
|
Appreciate
0
|
07-08-2008, 01:43 PM | #15 |
Brigadier General
181
Rep 4,038
Posts |
what are you apologizing for ? its pretty obvious that shit doesnt fit its at an angel ...
just because others were perfect doesnt mean one cant come out messed up .. thats the point of a return some things are faulty. |
Appreciate
0
|
07-08-2008, 02:38 PM | #18 |
Lieutenant
26
Rep 477
Posts |
Thanks for all the support you guys. Means a lot.
Never thought about getting the refund through Paypal. Thanks! Good thing you mentioned this now. There is a 45 day limit. July 8 - May 26 = 44 days Last edited by r3volution; 07-08-2008 at 03:10 PM.. |
Appreciate
0
|
07-08-2008, 04:06 PM | #19 |
Major General
218
Rep 8,375
Posts
Drives: Just a car
Join Date: Feb 2007
Location: CANADA eh!
|
I had purchased product from Adamaster before, they refunded me when the product didn't fit, in fact their response was fast.
Sorry to hear that didn't work out for you!! |
Appreciate
0
|
07-08-2008, 06:36 PM | #21 | |
Go Dodgers?
91
Rep 1,557
Posts |
Quote:
for a company to come in here, say you "threatened" them and give 0 explanation why the item fits horribly is just not acceptable. I was 95% sure I was going to purchase over $1k in CF parts from Adamaster, but am not now. The other CF sellers on this site have suddenly sparked my interest
__________________
|
|
Appreciate
0
|
07-08-2008, 06:56 PM | #22 |
born to be turbocharged
24
Rep 1,347
Posts |
geeez, and I thought my slovakian english is poor...
regarding the issue - the cracks are unacceptable on a new product, but I would possibly do the same and dont care about it too much if they are not seen. But it would raise my eyebrows anyway, there may be other quality issues there, and there are obviously. These things seem to be impossible to mount. This is a critical fault. Even if U cracked the paint on other part of it, it is still unfittable, this way the paint U cracked is not really important, cuz this part cannot be repaired at any circumstances. If adamaster would play it fair and correctly, he would just refund the money and ask for a complete refund from the part manufacturer and dont sell this part anymore untill the correct fittment is confirmed. But I guess such practices are not really popular in China...
__________________
Disclaimer: All this message was written with recycled electrons.
|
Appreciate
0
|
Bookmarks |
Thread Tools | Search this Thread |
|
|