[vincik]

Anyone have experience with BMW Bayside in Queens. It seems that their service dept is the worst. They are getting bash all over the web. I haven't found one good comments about them

[fins0619]

please take a look at http://www.dealerrater.com/dealer/BM...de-review-153/ BMW of Bayside is one of the highest rated BMW dealers in the Metro NY Market. We are working hard to change the past reputation of this dealership.

BMW of Bayside has new management team that is completely focused on customer satisfaction. If you have any problems you contact me directly or ask for Marlo Bellizzi our Service Manager.

Bill Finsilver
516-304.3740 direct dial

Marlo Bellizzi
516.304.3710 direct dial

[Jeff@EuropeanAutoCreations]

the new service place if very good they are there to work with and help you and there work progress and speed is perfect and customer satisfaction its 100 percent different form the old place and 100 percent better in every way any questions ask or fell free to do ass he said ^^^^^

[benzboy429]

Originally Posted by fins0619

please take a look at http://www.dealerrater.com/dealer/BM...de-review-153/ BMW of Bayside is one of the highest rated BMW dealers in the Metro NY Market. We are working hard to change the past reputation of this dealership.

BMW of Bayside has new management team that is completely focused on customer satisfaction. If you have any problems you contact me directly or ask for Marlo Bellizzi our Service Manager.

Bill Finsilver
516-304.3740 direct dial

Marlo Bellizzi
516.304.3710 direct dial

Your score is a 4.4. There are about 8 dealerships with higher scores, about 4 of them within 20 miles that are higher.

[vincik]

Thanks all. Yes, I realized the changes that they made in Sales. I just purchased a 335xi from them. It's only been 5 days, but I am loving the car. I haven't had the opportunity to try the service depart, so I hope they got better as you guys describe.

[alex2008e90black]

bmw BAYSIDE sucks the used car dept. on northern blvd and 214 street... they are selling a white 4 door M3 with red interior. in Feb. the car listed online for 47K in the beginning of march the car went to 51K WTF.... yesterday the car went back to 47k.. note if you live in queens check the car out... its bin damaged hood and roof. You can see the body work sanding marks through the clear coat when I asked questions they denied any knowledge. When I pointed out the marks I was then told the car was fix poorly and they know the history hmmmm

[slider86]

Originally Posted by alex2008e90black

bmw BAYSIDE sucks the used car dept. on northern blvd and 214 street... they are selling a white 4 door M3 with red interior. in Feb. the car listed online for 47K in the beginning of march the car went to 51K WTF.... yesterday the car went back to 47k.. note if you live in queens check the car out... its bin damaged hood and roof. You can see the body work sanding marks through the clear coat when I asked questions they denied any knowledge. When I pointed out the marks I was then told the car was fix poorly and they know the history hmmmm

I wouldn't buy any CPO/used car from them. The dealers just don't give a sh*t about the CPOs - they'll open the door hard and just bang into the car next to it, and not even blink an eye. I'm guessing a lot of the dents you'll see are a result of this. Also, every CPO I test drove from them had something wrong with it - squeaky cup holders, non-working seatbelt arms, limp mode on startup (lol?). Their CPO qualifications are well below par to those of the nearby LI dealerships, and if you are unlucky and get a salesman that generally sells new cars, you won't get much respect or attention during the test drive.

Steer clear of this dealership for CPO/used.

[deshields]

I remember getting service there once, the service manager and master tech came out on a ride with me in my car so that I could demonstrate my problem. All the while both of them were jumping all over me telling me there is no problem and it was all in my head. Yup in my head.

Went to another dealership within about 20 minutes of there, they instantly diagnosed the problem just from my description (not having looked at the car yet). Had it fixed for me by the end of the next work day and I was on my way.

[korr]

that dealership is a POS! just stay away

[slider86]

I beautiful 335xi M-sport coupe with all the desirables (Red leather, 6mt, aluminum trim, nav) caught my eye the other day at their CPO center on Northern between Bell and Springfield. I immediately parked my car and went inside to take a look. When I walked and took a closer look at the car, I was immediately disappointed - the fitments of both bumpers were REALLY off, like the car had been in an accident, the BMW roundel on the steering wheel was effing seriously dented, and the grill looked quite crooked. In addition, not a single salesperson even gave me a second of their time to potentially make a sale. There was also a used 6/m6 next to it which had a hood that couldn't close completely on display. Seriously, what kind of POS dealership is this? If you aren't going to at least give me some attention, at least make sure the cars you are trying to pawn off as "like-new" are actually "like-new."

Pathetic excuse of a dealership. At least the LI/NJ dealerships treat their used/CPO's well and don't present them as complete, dilapated pieces of junk.

[TheSubmariner]

I passed them up when I was looking for a CPO 5 weeks ago based on their poor reputation...

[SMOKE EM IF U GOT EM!!]

Originally Posted by fins0619

please take a look at http://www.dealerrater.com/dealer/BM...de-review-153/ BMW of Bayside is one of the highest rated BMW dealers in the Metro NY Market. We are working hard to change the past reputation of this dealership.

BMW of Bayside has new management team that is completely focused on customer satisfaction. If you have any problems you contact me directly or ask for Marlo Bellizzi our Service Manager.

Bill Finsilver
516-304.3740 direct dial

Marlo Bellizzi
516.304.3710 direct dial

You sir have one of the worst attitudes by far in the customer service industry I've ever seen. You seem to believe your shit smells like roses. You have burned a good bridge in the past that could have been a lucrative opportunity for all parties involved.

But back on topic the service department used to be really horrible however that have improved somewhat. Not much but a little better.

[juxtapose]

^^ Agreed. That place is a piece of shit. They tossed me to Lucy or whatever the hell her name is just because i walked through the door Asian and she's Asian as well. Bitch didn't even bother talking to me about negotiating the MSRP down. Went to the service center, It's comparable to the DMV. The line is ridiculous and waited 3 hours and got frustrated and asked if my car was ready. Got a piece of paper stating, i didn't drive the car often enough, NO WORKER TO EVEN EXPLAIN TO ME.

[TwinTuning]

Originally Posted by fins0619

please take a look at http://www.dealerrater.com/dealer/BM...de-review-153/ BMW of Bayside is one of the highest rated BMW dealers in the Metro NY Market. We are working hard to change the past reputation of this dealership.

BMW of Bayside has new management team that is completely focused on customer satisfaction. If you have any problems you contact me directly or ask for Marlo Bellizzi our Service Manager.

Bill Finsilver
516-304.3740 direct dial

Marlo Bellizzi
516.304.3710 direct dial

BMW of Bayside is the best. Iam having my car Warranty service, they have treated me great and i was provided with AW 2013 X3 loaner. I rate them with a 100% customer satisfaction.

[SHEEDI]

Worst Worst Worst Ever Dealer, My Car Is Under Factory Warranty And Driver Seat Was Worn Out And I Went To Bayside Bmw Service And The Manager Told Me That He Will Dye Leather Seats,,,,,I SAID....what He F@@@@@@@@@@@k, That Seat Cover Should Be Replaced Because Car Is Still Under Factory Warranty, He Said,he Will Get IT Dyed,i Said F@@@@@@k No, I Went To Manhattan Bmw And They Replaced The Seat Cover For Free,,,i Have Been To Bayside Service Dept: For Few Times And I Had Bad Experiences EVERY Time..long Story Short,,, Worst Worst Worst Worst Worst Worst Worst Worst Worst Worst Service Dept,i Wont Go There

[Cure12]

Stay far far away frm them....complete morons....

[Chefjason]

bayside bmw is a joke...was there once for oil change and break fluid flash...waited 4 hours....

[SHEEDI]

My reaction for BMW of Bayside . here it is :mad0260 ::s mash:ad dle::evil :

[Chefjason]

BMW of bayside is a piece of .....that's all i gotta say....

[angel486]

Originally Posted by SMOKE EM IF U GOT EM!!

You sir have one of the worst attitudes by far in the customer service industry I've ever seen. You seem to believe your shit smells like roses. You have burned a good bridge in the past that could have been a lucrative opportunity for all parties involved.

But back on topic the service department used to be really horrible however that have improved somewhat. Not much but a little better.

+1

[angel486]

Worst dealership ever, especially the Pre-owned and service department. The fucking rat in my neighborhood bite off my oil sensor wire, they charge me over $300 for fixing it. Seriously? I told them no thank you. Then I fixed it by paying $40 to a regular repair shop.
This dealership is a joke, stay away from them at all cost.

[mick3ymik3]

Like what everyone says this dealer sucks. Since this is my first post ill try to figure out on how to start a new thread about this dealer.