Moodbargains experience

bavarian19 · 04-06-2008, 12:42 PM

I recently purchased a set of H&R 5mm spacers and extended lug bolts from **********s. The spacers ended up breaking once they were mounted, and I have sent two emails to **********s trying to return them for a full refund.

The emails were sent early this past week, and I have not yet gotten a response. I followed their website instructions on returns (taking a picture of the defective part and emailing it).

I understand that parts may be defective, and that is not why I am upset with **********s. I just wish their customer service was a little better. I hope to have this resolved before the 30 day return policy expires.

oneshare325 · 04-06-2008, 12:44 PM

Quote:

Originally Posted by bavarian19

I recently purchased a set of H&R 5mm spacers and extended lug bolts from **********s. The spacers ended up breaking once they were mounted, and I have sent two emails to **********s trying to return them for a full refund.

The emails were sent early this past week, and I have not yet gotten a response. I followed their website instructions on returns (taking a picture of the defective part and emailing it).

I understand that parts may be defective, and that is not why I am upset with **********s. I just wish their customer service was a little better. I hope to have this resolved before the 30 day return policy expires.

Man that sucks...I hope you get this fixed pretty soon man!

bsavic · 04-06-2008, 12:55 PM

Always had good experience with **********s, I'm confident they will handle this issue with professionalism, maybe a break in communication? Have you PMed any of the **********s members on the site? Might help.

Savicbo

wj4 · 04-06-2008, 12:56 PM

Can you post up pictures of the broken spacers? I also am running the same H&R 5mm spacers, just curious to see how they were broken up. Thanks.

KkSc · 04-06-2008, 01:47 PM

sorry to hear that..hope they will fix the problem asap...

Ron@Modbargains · 04-06-2008, 05:53 PM

Hi Bavarian19,

I've sent you a PM - need to make sure where your email was sent to, you can also always give us a call at 877.MOD.0095 or message one of the forum reps to as well help you out.

Your problem will be taken care of immediately.

bavarian19 · 04-06-2008, 07:46 PM

I am currently talking to Ron to get this resolved. Thank you Ron for answering my request.

FotiosF90M5 · 04-06-2008, 07:56 PM

were you going to use these for your 230's in the front? Just curious.

FotiosF90M5 · 04-06-2008, 08:01 PM

Ron took good care of me a long time ago when I had a problem with my csl's. good experience.

SilverBullet · 04-06-2008, 08:04 PM

I have had nothing but great experiences with James, if and whens he is ever there... I wish i had his hours

FrankoQ · 04-06-2008, 08:29 PM

They will take care of you Bavarian19.

bavarian19 · 04-07-2008, 05:55 AM

Quote:

Originally Posted by fotios330i

were you going to use these for your 230's in the front? Just curious.

In the rear for my 230's.

bavarian19 · 04-07-2008, 05:55 AM

Quote:

Originally Posted by fotios330i

Ron took good care of me a long time ago when I had a problem with my csl's. good experience.

It seems like Ron is ensuring that this will be taken care of.

uberschnell · 04-07-2008, 07:54 PM

+1 for Ron. If he says he'll take care of it, he'll take care of it.

Bulldog 6 · 04-07-2008, 09:17 PM

Definately must've been a miscommunicaiton **********s has always came through for me.

bavarian19 · 04-08-2008, 05:03 AM

As much as can be done, **********s took care of the issue. Thanks Ron.

1WickedE90 · 04-08-2008, 01:27 PM

Quote:

Originally Posted by bavarian19

I recently purchased a set of H&R 5mm spacers and extended lug bolts from **********s. The spacers ended up breaking once they were mounted, and I have sent two emails to **********s trying to return them for a full refund.

Can you give specifics on how the spacers broke? Thanks.

bavarian19 · 04-08-2008, 05:25 PM

Quote:

Originally Posted by 1WickedE90

Can you give specifics on how the spacers broke? Thanks.

The inner beveled edge broke on one spacer.

ase2dais · 04-09-2008, 04:07 PM

must have been doing those fast ramp getaways from FCP

regards !

ase2dais · 04-09-2008, 04:08 PM

but overall Excellent experience with the my all buys from ModBG!

04-06-2008, 12:42 PM	#1
bavarian19 General 517 Rep 18,858 Posts Drives: Car Join Date: Mar 2005 Location: VA iTrader: (23)	Moodbargains experience I recently purchased a set of H&R 5mm spacers and extended lug bolts from ********s. The spacers ended up breaking once they were mounted, and I have sent two emails to ******s trying to return them for a full refund. The emails were sent early this past week, and I have not yet gotten a response. I followed their website instructions on returns (taking a picture of the defective part and emailing it). I understand that parts may be defective, and that is not why I am upset with *******s. I just wish their customer service was a little better. I hope to have this resolved before the 30 day return policy expires. Last edited by bavarian19; 04-07-2008 at 05:55 AM..*
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04-06-2008, 12:55 PM	#3
bsavic Lieutenant 18 Rep 490 Posts Drives: (sold) e90 328xi Join Date: Sep 2005 Location: Cambridge, Ontario iTrader: (4)	Always had good experience with ********s, I'm confident they will handle this issue with professionalism, maybe a break in communication? Have you PMed any of the ********s members on the site? Might help. Savicbo
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04-06-2008, 12:56 PM	#4
wj4 Major General 335 Rep 7,719 Posts Drives: E90 manual 335i Join Date: Nov 2006 Location: Burbank, CA iTrader: (8)	Can you post up pictures of the broken spacers? I also am running the same H&R 5mm spacers, just curious to see how they were broken up. Thanks.
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04-06-2008, 01:47 PM	#5
KkSc Major General 173 Rep 6,223 Posts Drives: 13'FR-S/15' F80 M3 Join Date: Feb 2007 Location: North Vancouver, BC iTrader: (10)	sorry to hear that..hope they will fix the problem asap... __________________ 2006 E90 Alpine White 330i - Retired 2015 F80 Alpine White M3
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04-06-2008, 05:53 PM	#6
Ron@Modbargains 58 Rep 2,201 Posts Drives: 996TT/ae86 Join Date: Aug 2005 Location: 1721 E. Lambert Rd #C, La Habra, CA 90631 iTrader: (3)	Hi Bavarian19, I've sent you a PM - need to make sure where your email was sent to, you can also always give us a call at 877.MOD.0095 or message one of the forum reps to as well help you out. Your problem will be taken care of immediately.
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04-06-2008, 07:46 PM	#7
bavarian19 General 517 Rep 18,858 Posts Drives: Car Join Date: Mar 2005 Location: VA iTrader: (23)	I am currently talking to Ron to get this resolved. Thank you Ron for answering my request.
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04-06-2008, 07:56 PM	#8
FotiosF90M5 ///M Specialist South Shore BMW 770 Rep 7,108 Posts Drives: 2021 M5 Comp BHG/Silverstone Join Date: Jan 2007 Location: South Shore, MA iTrader: (62)	were you going to use these for your 230's in the front? Just curious. __________________ 2021 M5 COMPETITION LCI Brands Hatch Gray on SIlverstone, carbon roof, comp wheels, Mperf splitter, carbon pro spoiler, carbon diffuser , carbon paddles, executive pkg. Dinan HAS, RaceChip, dinan spacers, FC stud kit, etc
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04-06-2008, 08:01 PM	#9
FotiosF90M5 ///M Specialist South Shore BMW 770 Rep 7,108 Posts Drives: 2021 M5 Comp BHG/Silverstone Join Date: Jan 2007 Location: South Shore, MA iTrader: (62)	Ron took good care of me a long time ago when I had a problem with my csl's. good experience. __________________ 2021 M5 COMPETITION LCI Brands Hatch Gray on SIlverstone, carbon roof, comp wheels, Mperf splitter, carbon pro spoiler, carbon diffuser , carbon paddles, executive pkg. Dinan HAS, RaceChip, dinan spacers, FC stud kit, etc
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04-06-2008, 08:04 PM	#10
SilverBullet You have absolutely NO IDEA... 25 Rep 239 Posts Drives: BMW 335i E90 Join Date: Apr 2008 Location: Jerzey Shore iTrader: (0)	I have had nothing but great experiences with James, if and whens he is ever there... I wish i had his hours
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04-06-2008, 08:29 PM	#11
FrankoQ Deny everything 217 Rep 11,378 Posts Drives: 2006 330i; 2015 X6, S1000RR Join Date: Apr 2006 Location: Beautiful MD iTrader: (5) Garage List 2015 BMW X6 [0.00] 2006 330i [0.00]	They will take care of you Bavarian19. __________________ I need a drink
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04-07-2008, 07:54 PM	#14
uberschnell Brigadier General 674 Rep 4,080 Posts Drives: Wide Body 1 Join Date: Mar 2007 Location: Bay Area iTrader: (48)	+1 for Ron. If he says he'll take care of it, he'll take care of it.
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04-07-2008, 09:17 PM	#15
Bulldog 6 The Logistician 69 Rep 799 Posts Drives: 2022 230i M-Sport Join Date: Feb 2007 Location: Richmond, VA iTrader: (0) Garage List 2007 328i E90 [0.00]	Definately must've been a miscommunicaiton **********s has always came through for me.
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04-08-2008, 05:03 AM	#16
bavarian19 General 517 Rep 18,858 Posts Drives: Car Join Date: Mar 2005 Location: VA iTrader: (23)	As much as can be done, **********s took care of the issue. Thanks Ron.
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04-09-2008, 04:07 PM	#19
ase2dais //Mdicted 346 Rep 9,988 Posts Drives: a Cop Magnet Join Date: Sep 2005 Location: 495 Ring iTrader: (18) Garage List 2009 e92 M3 DCT CF ... [10.00] 2015 S-Works Roubaix [0.00] 2013 Trek Madone 5.9 [9.50] 2012 Scott - CR1-Pro [10.00] 2008 e92 M3 6MT (Up ... [10.00] 2002 e46 M3 Cabriol ... [7.00] 2006 e90-325i (DD) [7.00] 2002 e39 M5 (retired) [9.50]	must have been doing those fast ramp getaways from FCP regards ! __________________ Oo\(lll)'(lll)/oO : 2009-e92 ///M3 SpaceGry DCT CF Rf/Trim ZTP ZPP ZCW Sat/PrmSd : \_lOOl___lOOl_/<< Clickies
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04-09-2008, 04:08 PM	#20
ase2dais //Mdicted 346 Rep 9,988 Posts Drives: a Cop Magnet Join Date: Sep 2005 Location: 495 Ring iTrader: (18) Garage List 2009 e92 M3 DCT CF ... [10.00] 2015 S-Works Roubaix [0.00] 2013 Trek Madone 5.9 [9.50] 2012 Scott - CR1-Pro [10.00] 2008 e92 M3 6MT (Up ... [10.00] 2002 e46 M3 Cabriol ... [7.00] 2006 e90-325i (DD) [7.00] 2002 e39 M5 (retired) [9.50]	but overall Excellent experience with the my all buys from ModBG! __________________ Oo\(lll)'(lll)/oO : 2009-e92 ///M3 SpaceGry DCT CF Rf/Trim ZTP ZPP ZCW Sat/PrmSd : \_lOOl___lOOl_/<< Clickies
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