$735 oil service at the dealer?????

PJPHughes · 01-06-2014, 10:34 AM

I dropped my car off for its first out of warranty oil service. The SA is telling me that oil, filter, fuel filter, and intake silencer plus labor and DEF fluid top up is running $735.

This seems completely and totally outrageous to me! I was expected around $200-$250 at the most.

My car is low mileage (22k only), but 4+ years old now.

Has anyone else experienced this? I really am not too thrilled about this.

Cheers,
Paul

Delta0311 · 01-06-2014, 10:50 AM

Why the fuck does he need to replace the fuel filter at 22k miles? I had my old 328 up to 95k miles and didn't have to replace the fuel filter because there was nothing wrong with it. The silencer is just another filter you don't even need it.

And yes you are being raped

AzureHaze · 01-06-2014, 10:52 AM

I hope you didn't actually pay for that. You should never go to the stealership for out of warranty maintenance/repairs unless it's a very last resort. Instead, look for a good and reputable indy shop around your area. I know a lot of shops out there aren't too experienced with diesels but there are some out there if you keep an eye out. But yes, I'm not surprised with that price at all.

NWCT335d · 01-06-2014, 10:53 AM

The fuel filter captures water from the diesel fuel and therefore needs to be replaced (I thought every 30k) as it has a limited holding capacity.

Chris

Delta0311 · 01-06-2014, 11:01 AM

Quote:

Originally Posted by NWCT335d

The fuel filter captures water from the diesel fuel and therefore needs to be replaced (I thought every 30k) as it has a limited holding capacity.

Chris

Ah makes sense..

PJPHughes · 01-06-2014, 11:07 AM

I need to do some research on local BMW shops here that are knowledgeable about the diesels....my guess is there aren't many. I did notice my car at idle was a bit noisier than usual, and had a weird pulsating diesel grumble...not sure if the new intake silencer addresses that or not.

I assume the oil change interval on these cars is around 10k-12K or so...so I'll consider these major filters as a once every 4 year thing, based on my mileage.

stevers314 · 01-06-2014, 11:17 AM

There was a DIY posted in the last few months about replacing the fuel filter. That's probably a majority of the cost right there.

Also if they are expecting to bill you shop hours for the DEF evac process, that would be another hundo.

joe_planet · 01-06-2014, 11:47 AM

just tell him to only do the oil change and forget all that other crap
you can buy a 2.5 gallon jug of def at walmart for $12 and fill it yourself

cptcrunch · 01-06-2014, 12:59 PM

Oil change should be around $80-$90 with the bmw Value Service for the E90 models. Fuel Filter is DIY, and dpf fluid is $3/gallon at any truck stop. I actually am going to the dealership for my 6k oil changes because they charge $15-25 less than what I can buy my oil and filter shipped from getbmwparts.com.

EDIT: heres the value service from bmwusa.com http://www.bmwusa.com/standard/conte...-value-3Series

PJPHughes · 01-06-2014, 01:21 PM

When I got to the dealer, I showed the SA the brand new bumper (#2! it was replaced after the car was scraped by a girl not paying attention last month) and I even OPENED the DEF flap to show him how it opened and to be extra careful opening it. You PRESS the little raised triangle. Sure enough, it comes back with wrinkled screwdriver marks AGAIN on the left side, which shows the techs are trying to open the flap with a screwdriver on the LEFT side by PULLING it. I am pretty pissed off right now. WTF?? I'm not having any more paint work done to the bumper as it's a tiny little issue that only I see, but I'm not happy with Century West BMW right now. Called the service manager about this as this is the THIRD time they've done this.

335dFan · 01-06-2014, 01:21 PM

Quote:

Originally Posted by Delta0311

Why the fuck does he need to replace the fuel filter at 22k miles? I had my old 328 up to 95k miles and didn't have to replace the fuel filter because there was nothing wrong with it. The silencer is just another filter you don't even need it.

They replaced my fuel filter and air intake silencer (air filter) at 25.5k miles under warranty. The fuel filter is what had tossed a code as I recall.

I agree with you that I would do as much as I could myself and find a trusted indy for the rest after the warranty runs out.

Delta0311 · 01-06-2014, 01:36 PM

Quote:

Originally Posted by 335dFan

They replaced my fuel filter and air intake silencer (air filter) at 25.5k miles under warranty. The fuel filter is what had tossed a code as I recall.

I agree with you that I would do as much as I could myself and find a trusted indy for the rest after the warranty runs out.

I also didn't realize you where driving a diesel. From what I read later on (and also from what a member posted on here) the fuel filter in a diesel should be changed every 30k miles. But still the price they are charging is outrages.

Timujin · 01-06-2014, 02:30 PM

I bought my 335d used and there is a screwdriver mark on my bumper where a dumb ass thought it was needed.

Makes me wonder about what they are doing under the hood.

Hoooper · 01-06-2014, 02:52 PM

yeah you really dont need to dealer for any of this, and if you find a BMW indy they dont need to be experienced in diesel, none of the items you are looking to cover are diesel specific. Ive done these all in my garage with no prior diesel experience and none was any different than a similar job on gas and none in my opinion was worthy of more than the minimum charge time for labor. A dealership realistically should be able to do all of those jobs in the minimum labor time assuming the minimum is 1 hr.

Puerto Rican 335d · 01-07-2014, 06:56 AM

NWCT335d the same way they are SUPPOSED to change AIR filter every oil change and Mines has been on since I bought it and has 38k on it, they way I knew it was the old air filter is that i REMOVED the cotton swab on the bottom of the air filter and they never changed it, the same goes for HVAC filter amigos check it out this filter hinders your AC, mines was not cooling enough at 73 degrees i installed JB cowl filter and damn it i gets cold at 76 degres (ok amigos I live in Puerto Rico so dont rag me out) here JB's link BTW thanks Terry I love this product!!

http://www.burgertuning.com/cowl_fil...w_135_335.html

xboxgod · 01-07-2014, 08:45 AM

Quote:

Originally Posted by Delta0311

I also didn't realize you where driving a diesel. From what I read later on (and also from what a member posted on here) the fuel filter in a diesel should be changed every 30k miles. But still the price they are charging is outrages.

This post is in " N57 / M57 Turbo Diesel Discussions - 335d", right? Do these posts show up somewhere else I don't know about? I hope not.

Puerto Rican 335d · 01-07-2014, 08:55 AM

duh!! dont know George. LOL

Delta0311 · 01-07-2014, 08:57 AM

Quote:

Originally Posted by xboxgod

This post is in " N57 / M57 Turbo Diesel Discussions - 335d", right? Do these posts show up somewhere else I don't know about? I hope not.

When you click new posts, like most do, everything gets merged.

StealYourFace · 01-07-2014, 09:10 AM

Quote:

Originally Posted by PJPHughes

When I got to the dealer, I showed the SA the brand new bumper (#2! it was replaced after the car was scraped by a girl not paying attention last month) and I even OPENED the DEF flap to show him how it opened and to be extra careful opening it. You PRESS the little raised triangle. Sure enough, it comes back with wrinkled screwdriver marks AGAIN on the left side, which shows the techs are trying to open the flap with a screwdriver on the LEFT side by PULLING it. I am pretty pissed off right now. WTF?? I'm not having any more paint work done to the bumper as it's a tiny little issue that only I see, but I'm not happy with Century West BMW right now. Called the service manager about this as this is the THIRD time they've done this.

Unbelievable.

Be sure to take the online survey and give them the lowest numbers. You'll get a call from the GM of that store and maybe even bmw na for some kind of make good offer.

Puerto Rican 335d · 01-07-2014, 09:17 AM

StealYourFace your right I did the same here in Puerto Rico I wrote a 3500 character letter from the SURVEY and trust me I had EVERYONE calling me afterwards. PJ do the same and TRUST me they will contact you, mind you be very professional and they wont FALUK w/u

floydarogers · 01-07-2014, 09:32 AM

Quote:

Originally Posted by Delta0311

When you click new posts, like most do, everything gets merged.

Considering that EVERY other person posting in this thread has a 335d or x5d, I suspect that the words "like most do" should be "like I do".

Concentric190 · 01-07-2014, 01:12 PM

where's the DIY on the fuel filter replacement and who has done it? i need to do mine.

01-06-2014, 10:34 AM	#1
PJPHughes Private First Class 34 Rep 173 Posts Drives: '10 335d Join Date: Aug 2008 Location: Los Angeles, CA iTrader: (1)	$735 oil service at the dealer????? I dropped my car off for its first out of warranty oil service. The SA is telling me that oil, filter, fuel filter, and intake silencer plus labor and DEF fluid top up is running $735. This seems completely and totally outrageous to me! I was expected around $200-$250 at the most. My car is low mileage (22k only), but 4+ years old now. Has anyone else experienced this? I really am not too thrilled about this. Cheers, Paul
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01-06-2014, 10:52 AM	#3
AzureHaze Lieutenant Colonel 69 Rep 1,766 Posts Drives: 2011 335d Sport Join Date: Mar 2013 Location: SoCal iTrader: (1)	I hope you didn't actually pay for that. You should never go to the stealership for out of warranty maintenance/repairs unless it's a very last resort. Instead, look for a good and reputable indy shop around your area. I know a lot of shops out there aren't too experienced with diesels but there are some out there if you keep an eye out. But yes, I'm not surprised with that price at all. __________________ JBD @ 100% \| KW ST Coilovers \| M3 rep. front bumper \| 888Concepts AE Upgrade \| GP Thunder 7500k fogs \| Cyba 4" carbon tips \| BSW Stage 1 \| APEX ARC-8 W/ Michelin PSS \| Ziza LED interior \| Weisslicht LED side lenses \| Sprint Booster \| Euro side mirrors \| M-Sport semi-conversion \| Coded \| LOTS of carbon fiber
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01-06-2014, 10:53 AM	#4
NWCT335d Private First Class 12 Rep 118 Posts Drives: 2011 335d Join Date: Jan 2014 Location: United States iTrader: (0)	The fuel filter captures water from the diesel fuel and therefore needs to be replaced (I thought every 30k) as it has a limited holding capacity. Chris
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01-06-2014, 11:07 AM	#6
PJPHughes Private First Class 34 Rep 173 Posts Drives: '10 335d Join Date: Aug 2008 Location: Los Angeles, CA iTrader: (1)	I need to do some research on local BMW shops here that are knowledgeable about the diesels....my guess is there aren't many. I did notice my car at idle was a bit noisier than usual, and had a weird pulsating diesel grumble...not sure if the new intake silencer addresses that or not. I assume the oil change interval on these cars is around 10k-12K or so...so I'll consider these major filters as a once every 4 year thing, based on my mileage.
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01-06-2014, 11:17 AM	#7
stevers314 packet jockey 16 Rep 299 Posts Drives: 2011 335d M Sport Join Date: Jul 2013 Location: Austin iTrader: (0) Garage List 2011 335d [0.00]	There was a DIY posted in the last few months about replacing the fuel filter. That's probably a majority of the cost right there. Also if they are expecting to bill you shop hours for the DEF evac process, that would be another hundo. __________________ 2011 335d With great torque comes great responsibility
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01-06-2014, 10:50 AM	#2
Delta0311 Banned 7478 Rep 10,120 Posts Drives: 2011 BMW 335xi E92 2016 228xi Join Date: Apr 2009 Location: NJ iTrader: (1)	Why the fuck does he need to replace the fuel filter at 22k miles? I had my old 328 up to 95k miles and didn't have to replace the fuel filter because there was nothing wrong with it. The silencer is just another filter you don't even need it. And yes you are being raped
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01-06-2014, 11:47 AM	#8
joe_planet Captain 41 Rep 800 Posts Drives: 2011 X5d Join Date: Apr 2013 Location: DFW iTrader: (1)	just tell him to only do the oil change and forget all that other crap you can buy a 2.5 gallon jug of def at walmart for $12 and fill it yourself
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01-06-2014, 12:59 PM	#9
cptcrunch Captain Crunch 168 Rep 548 Posts Drives: 2016 340i Join Date: May 2011 Location: Cincinnati iTrader: (0)	Oil change should be around $80-$90 with the bmw Value Service for the E90 models. Fuel Filter is DIY, and dpf fluid is $3/gallon at any truck stop. I actually am going to the dealership for my 6k oil changes because they charge $15-25 less than what I can buy my oil and filter shipped from getbmwparts.com. EDIT: heres the value service from bmwusa.com http://www.bmwusa.com/standard/conte...-value-3Series __________________ On Order (in transit): BMW iX 50, Oxide Grey Retired: BMW Welt Delivery 4/14/16: European Delivery - 2016 340i EBII/Saddle - ZMP \| ZCW \| ZDA \| ZLP \| ZTP \| M Adaptive \| Rear Shades \| MPPSK Before and After Dyno Retired: 2011 335D Space Grey/Black - ZSP \| ZPP \| ZCW \| 6FL \| Sat Radio \| Nav \| $600 Base Audio Upgrade Last edited by cptcrunch; 01-06-2014 at 01:09 PM.. Reason: Added link to value service
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01-06-2014, 01:21 PM	#10
PJPHughes Private First Class 34 Rep 173 Posts Drives: '10 335d Join Date: Aug 2008 Location: Los Angeles, CA iTrader: (1)	AND they scrape the DEF filler area again! When I got to the dealer, I showed the SA the brand new bumper (#2! it was replaced after the car was scraped by a girl not paying attention last month) and I even OPENED the DEF flap to show him how it opened and to be extra careful opening it. You PRESS the little raised triangle. Sure enough, it comes back with wrinkled screwdriver marks AGAIN on the left side, which shows the techs are trying to open the flap with a screwdriver on the LEFT side by PULLING it. I am pretty pissed off right now. WTF?? I'm not having any more paint work done to the bumper as it's a tiny little issue that only I see, but I'm not happy with Century West BMW right now. Called the service manager about this as this is the THIRD time they've done this. Attached Images
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01-06-2014, 02:30 PM	#13
Timujin Major 352 Rep 1,005 Posts Drives: GMC Sierra Join Date: Jul 2012 Location: California iTrader: (9) Garage List 2010 BMW M3 [0.00]	I bought my 335d used and there is a screwdriver mark on my bumper where a dumb ass thought it was needed. Makes me wonder about what they are doing under the hood. __________________ We grow food to feed the animals so we can eat the animals
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01-06-2014, 02:52 PM	#14
Hoooper Colonel 213 Rep 2,210 Posts Drives: 335D Join Date: Jun 2013 Location: Petaluma, CA iTrader: (0)	yeah you really dont need to dealer for any of this, and if you find a BMW indy they dont need to be experienced in diesel, none of the items you are looking to cover are diesel specific. Ive done these all in my garage with no prior diesel experience and none was any different than a similar job on gas and none in my opinion was worthy of more than the minimum charge time for labor. A dealership realistically should be able to do all of those jobs in the minimum labor time assuming the minimum is 1 hr.
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01-07-2014, 06:56 AM	#15
Puerto Rican 335d Brigadier General 229 Rep 3,489 Posts Drives: Montego Blue 335d Join Date: Jun 2011 Location: Puerto Rico(Dominican Republic 03/2017) iTrader: (0)	NWCT335d the same way they are SUPPOSED to change AIR filter every oil change and Mines has been on since I bought it and has 38k on it, they way I knew it was the old air filter is that i REMOVED the cotton swab on the bottom of the air filter and they never changed it, the same goes for HVAC filter amigos check it out this filter hinders your AC, mines was not cooling enough at 73 degrees i installed JB cowl filter and damn it i gets cold at 76 degres (ok amigos I live in Puerto Rico so dont rag me out) here JB's link BTW thanks Terry I love this product!! http://www.burgertuning.com/cowl_fil...w_135_335.html __________________ RENNtech Flash(Lenny Wu)/WAGNER IC Enkei Rajin 18"/Execuhitch Hitch/Koni FSD Soft Ride Bike Rack/Brava Synthetic Motor Oil(Made in Puerto Rico)/Meth(in the works)/CBU done w Andrew EGR Race Pipe (whoa! what an animal it is now)
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01-07-2014, 08:55 AM	#17
Puerto Rican 335d Brigadier General 229 Rep 3,489 Posts Drives: Montego Blue 335d Join Date: Jun 2011 Location: Puerto Rico(Dominican Republic 03/2017) iTrader: (0)	duh!! dont know George. LOL __________________ RENNtech Flash(Lenny Wu)/WAGNER IC Enkei Rajin 18"/Execuhitch Hitch/Koni FSD Soft Ride Bike Rack/Brava Synthetic Motor Oil(Made in Puerto Rico)/Meth(in the works)/CBU done w Andrew EGR Race Pipe (whoa! what an animal it is now)
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01-07-2014, 09:17 AM	#20
Puerto Rican 335d Brigadier General 229 Rep 3,489 Posts Drives: Montego Blue 335d Join Date: Jun 2011 Location: Puerto Rico(Dominican Republic 03/2017) iTrader: (0)	StealYourFace your right I did the same here in Puerto Rico I wrote a 3500 character letter from the SURVEY and trust me I had EVERYONE calling me afterwards. PJ do the same and TRUST me they will contact you, mind you be very professional and they wont FALUK w/u __________________ RENNtech Flash(Lenny Wu)/WAGNER IC Enkei Rajin 18"/Execuhitch Hitch/Koni FSD Soft Ride Bike Rack/Brava Synthetic Motor Oil(Made in Puerto Rico)/Meth(in the works)/CBU done w Andrew EGR Race Pipe (whoa! what an animal it is now)
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01-07-2014, 01:12 PM	#22
Concentric190 Second Lieutenant 7 Rep 264 Posts Drives: 335d Join Date: Mar 2011 Location: Willowbrook, IL iTrader: (0) Garage List 1997 BMW M3 [0.00] 2009 BMW 335d [0.00] 1995 BMW M3 [0.00]	where's the DIY on the fuel filter replacement and who has done it? i need to do mine. __________________ ///Andres 09 335d evolve tuned - 327whp / 490wtq -- 13.0@105 95 M3 Turbo - Built 3.0l s52, PTE74GTQ, AEM EMS & CDI 97 M3 NASA TTB build for 2014!
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