A request to a SA or the like...

sstarch1 · 09-06-2006, 08:21 AM

Hi,
I have a favor to ask for anyone who has access to the dealer tracking system. My SA has been quite lazy, and i dont know what he is doing, but he has told me that my car has been on a truck since last THURSDAY, it usually takes my dealer 2 days to get the car (thats what he said). Is there anyone who can provide me the accurate information on where my car is.

Production number is :6573561

If anyone could help me out, i would be very appreciative.
Thank you.

Josh49 · 09-06-2006, 09:50 AM

Go to the owner's circle on the bmw website:
https://oc.bmwusa.com

Click on "Sign up today"

Enter production number, go from there.

There is a spot where you can track status of your order, it's pretty up to date..

Good luck..

PS. $100 says you'll be looking at that website everyday..

PPS. "The production number you entered, 6573561, is for a Sparkling Graphite Metallic 2007 BMW 335i." Congrats!!!

Mr. BMW · 09-06-2006, 10:00 AM

There is also an 800 number you can call.

All the info for tracking your order pluss the 800 number is here:
http://www.e90post.com/forums/showthread.php?t=828

Josh49 · 09-06-2006, 10:05 AM

Quote:

Originally Posted by Mr. BMW

There is also an 800 number you can call.

All the info for tracking your order pluss the 800 number is here:
http://www.e90post.com/forums/showthread.php?t=828

Good call, forgot to post that link...

HeadlessChicken · 09-06-2006, 10:22 AM

Call the 1-800 number and get the automated information. Also, hold for customer service and speak to a person there. They can give you the most up to date information. At the risk of overstepping my bounds, I called and it said you were at the port awaiting a shipping vessell and no shipping information was available. I appologize for calling if that was not your desire, but you posted the production number so I assumed it was OK. I did not speak to customer service. Maybe someone who has reached the point your'e at can shed some light (I'm only in production) but it sounds to me like you're not even on a ship yet. I hope I'm wrong! If I'm correct, you need to have some words with your SA's boss!

sstarch1 · 09-06-2006, 10:33 AM

Yes my friends, that is what i am experiencing.
The website says that i am at the VPC (im assuming this changes only when you have reached the dealer) the 1800 number i think is totally inaccurate, and everytime i talk to customer service they tell me to call the dealer b/c once the car reaches america they have no information about it which i think is total BS. I have heard people have actually been able to find out from their SA where the truck is that their car is on, apparantly my SA doesnt want to do that, or doesnt know how, which is reasonable. I was hoping for someone who has the ability would be able to get me this information.

Straz M3 · 09-06-2006, 12:41 PM

both owners circle and the telephone number blow...the most accurate way is DCSnet...the dealer software...I have it but I can only access it for the dealership that I ordered from.

sstarch1 · 09-06-2006, 01:13 PM

So the only way to get DCSnet information about my order is through a computer at my dealership??? Is the system that inflexible?

tomswift · 09-06-2006, 06:35 PM

Try calling the 800 number and wait for the response. Ask it to connect to customer service. They have online access to the same information the dealer has and it is at least one day ahead of automated phone and several days ahead of the web page.

Mine is at the port waiting for a ship

Tom

sstarch1 · 09-06-2006, 07:12 PM

No dice.
I tried to bait him asmuch as possible, but i have always gotten the same response from him and other people at BMWNA "We dont have any tracking information after the port of exit"

IrvRobinson · 09-07-2006, 12:21 PM

Just tell your SA to go onto dealerspeed and pull it up for you and then have him look on the DAR ( Dealer activity report as well ) try not to scold him till after you get your car

JB BMW · 09-11-2006, 10:29 AM

Quote:

Originally Posted by Straz 335

both owners circle and the telephone number blow...the most accurate way is DCSnet...the dealer software...I have it but I can only access it for the dealership that I ordered from.

which dealership is this?..my dealer has been lazy about forking over information on my new car too..he said last week should be hitting the dock any day..but of course as of today the car is still in transit per the online and 1-800 number, which I believe have a 2-5 day lag of some sort.

sstarch1 · 09-11-2006, 11:37 AM

This was in South Bend, IN.

I recived the car on friday evening.
They had a shipment of 335i's come in on wednesday, when mine was supposed to arrive, but it was not on the truck, came 2 days late, on friday

IrvRobinson · 09-11-2006, 02:11 PM

Quote:

Originally Posted by JB BMW

which dealership is this?..my dealer has been lazy about forking over information on my new car too..he said last week should be hitting the dock any day..but of course as of today the car is still in transit per the online and 1-800 number, which I believe have a 2-5 day lag of some sort.

Have your SA look it up today and if he won't, contact the sales manager and he can tell you exactly what the status is and when it will arrive.

JB BMW · 09-11-2006, 03:18 PM

Quote:

Originally Posted by IrvRobinson

Have your SA look it up today and if he won't, contact the sales manager and he can tell you exactly what the status is and when it will arrive.

Thanks Irv!

09-06-2006, 08:21 AM	#1
sstarch1 From Russia With Boost 36 Rep 1,076 Posts Drives: E92 335i - Vroom Join Date: Jul 2006 Location: Alexandria, VA iTrader: (0) Garage List 2007 335i [0.00]	A request to a SA or the like... Hi, I have a favor to ask for anyone who has access to the dealer tracking system. My SA has been quite lazy, and i dont know what he is doing, but he has told me that my car has been on a truck since last THURSDAY, it usually takes my dealer 2 days to get the car (thats what he said). Is there anyone who can provide me the accurate information on where my car is. Production number is :6573561 If anyone could help me out, i would be very appreciative. Thank you. __________________ 2007 BMW 335i - Delivered 9/8/06 Sparkling Grpahite with Black Leather/Aluminum Trim Premium Package, Sports Package, Comfort Access.
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09-06-2006, 09:50 AM	#2
Josh49 Major General 252 Rep 6,664 Posts Drives: E90 325xi Join Date: Jan 2006 Location: Boston, MA iTrader: (33)	Go to the owner's circle on the bmw website: https://oc.bmwusa.com Click on "Sign up today" Enter production number, go from there. There is a spot where you can track status of your order, it's pretty up to date.. Good luck.. PS. $100 says you'll be looking at that website everyday.. PPS. "The production number you entered, 6573561, is for a Sparkling Graphite Metallic 2007 BMW 335i." Congrats!!! __________________ E90 325XI, MYSTIC BLUE ON BLACK/ALUM, STEP, NAV, PDC, CWP, XENON, SIRIUS, ALARM, MUD GUARDS, CLEARBRA, CHROME GRILLS AND TIPS, VALENTINE 1 (HARDWIRED), HO CERAMIC 40%, 161'S, REAR FOG MOD, LUX 4.0, BLACKLINES, OEM PEDALS, MTEC FOGS, GRUPPE-M REP INTAKE. 156'S AND RUBBER MATS FOR THE WINTER.
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09-06-2006, 10:00 AM	#3
Mr. BMW Major 261 Rep 1,389 Posts Drives: 2012 E92 M3 Join Date: Feb 2006 Location: MA iTrader: (0) Garage List 2012 M3 [0.00] 2006 330i [0.00] 2018 Jeep Grand Che ... [0.00]	There is also an 800 number you can call. All the info for tracking your order pluss the 800 number is here: http://www.e90post.com/forums/showthread.php?t=828 __________________ 12 M3 Interlagos Blue/Black 18 Jeep Grand Cherokee (Yeah, it's got a HEMI) 21 X3 Silver/Black(Wife's) 06 330i Monaco Blue/Black (retired) 02 X5 3.0 Topaz Blue/Black (retired)
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09-06-2006, 10:22 AM	#5
HeadlessChicken Second Lieutenant 12 Rep 233 Posts Drives: 335i e90 Join Date: May 2006 Location: Arlington, VA iTrader: (0)	Call the 1-800 number and get the automated information. Also, hold for customer service and speak to a person there. They can give you the most up to date information. At the risk of overstepping my bounds, I called and it said you were at the port awaiting a shipping vessell and no shipping information was available. I appologize for calling if that was not your desire, but you posted the production number so I assumed it was OK. I did not speak to customer service. Maybe someone who has reached the point your'e at can shed some light (I'm only in production) but it sounds to me like you're not even on a ship yet. I hope I'm wrong! If I'm correct, you need to have some words with your SA's boss!
	Appreciate 0 Quote

09-06-2006, 10:33 AM	#6
sstarch1 From Russia With Boost 36 Rep 1,076 Posts Drives: E92 335i - Vroom Join Date: Jul 2006 Location: Alexandria, VA iTrader: (0) Garage List 2007 335i [0.00]	Yes my friends, that is what i am experiencing. The website says that i am at the VPC (im assuming this changes only when you have reached the dealer) the 1800 number i think is totally inaccurate, and everytime i talk to customer service they tell me to call the dealer b/c once the car reaches america they have no information about it which i think is total BS. I have heard people have actually been able to find out from their SA where the truck is that their car is on, apparantly my SA doesnt want to do that, or doesnt know how, which is reasonable. I was hoping for someone who has the ability would be able to get me this information. __________________ 2007 BMW 335i - Delivered 9/8/06 Sparkling Grpahite with Black Leather/Aluminum Trim Premium Package, Sports Package, Comfort Access.
	Appreciate 0 Quote

09-06-2006, 12:41 PM	#7
Straz M3 Never Lose 50 Rep 1,145 Posts Drives: 2011.75 E92 M3 Join Date: Mar 2006 Location: Windy City iTrader: (2)	both owners circle and the telephone number blow...the most accurate way is DCSnet...the dealer software...I have it but I can only access it for the dealership that I ordered from. __________________ '11 Melbourne Red Metallic / Black/Fox/Fox 6MT E92 ///M3 ZCP \| Convenience Package \| Premium Package 2 \| Heated Seats \| Enhanced Premium Sound l BMW Apps
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09-06-2006, 01:13 PM	#8
sstarch1 From Russia With Boost 36 Rep 1,076 Posts Drives: E92 335i - Vroom Join Date: Jul 2006 Location: Alexandria, VA iTrader: (0) Garage List 2007 335i [0.00]	So the only way to get DCSnet information about my order is through a computer at my dealership??? Is the system that inflexible? __________________ 2007 BMW 335i - Delivered 9/8/06 Sparkling Grpahite with Black Leather/Aluminum Trim Premium Package, Sports Package, Comfort Access.
	Appreciate 0 Quote

09-06-2006, 06:35 PM	#9
tomswift TomSwift 4 Rep 133 Posts Drives: BMW 335i Join Date: Jul 2006 Location: Houston, Tx iTrader: (0)	Updated information Try calling the 800 number and wait for the response. Ask it to connect to customer service. They have online access to the same information the dealer has and it is at least one day ahead of automated phone and several days ahead of the web page. Mine is at the port waiting for a ship Tom
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09-06-2006, 07:12 PM	#10
sstarch1 From Russia With Boost 36 Rep 1,076 Posts Drives: E92 335i - Vroom Join Date: Jul 2006 Location: Alexandria, VA iTrader: (0) Garage List 2007 335i [0.00]	No dice. I tried to bait him asmuch as possible, but i have always gotten the same response from him and other people at BMWNA "We dont have any tracking information after the port of exit" __________________ 2007 BMW 335i - Delivered 9/8/06 Sparkling Grpahite with Black Leather/Aluminum Trim Premium Package, Sports Package, Comfort Access.
	Appreciate 0 Quote

09-07-2006, 12:21 PM	#11
IrvRobinson Banned 39 Rep 731 Posts Drives: X3 Join Date: Jul 2006 Location: Chicago iTrader: (0)	Just tell your SA to go onto dealerspeed and pull it up for you and then have him look on the DAR ( Dealer activity report as well ) try not to scold him till after you get your car
	Appreciate 0 Quote

09-11-2006, 11:37 AM	#13
sstarch1 From Russia With Boost 36 Rep 1,076 Posts Drives: E92 335i - Vroom Join Date: Jul 2006 Location: Alexandria, VA iTrader: (0) Garage List 2007 335i [0.00]	This was in South Bend, IN. I recived the car on friday evening. They had a shipment of 335i's come in on wednesday, when mine was supposed to arrive, but it was not on the truck, came 2 days late, on friday __________________ 2007 BMW 335i - Delivered 9/8/06 Sparkling Grpahite with Black Leather/Aluminum Trim Premium Package, Sports Package, Comfort Access.
	Appreciate 0 Quote