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BMW 3-Series (E90 E92) Forum
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Eisenhaus Service
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09-14-2007, 11:52 PM | #45 | |
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Yesterday (Friday 1 pm, US Eastern time) I called Eisenhaus looking for Jayson. The phone line was transferred to his line, but no one pick up the phone (approximately 3-5 minutes). Then I tried to call again, but this time the phone was transferred to John (Customer service division that’s what he said). Don’t know why Jayson as the manager in eisenhaus company are not picking up nor talking to me? Is he professional enough? Seems running away from the situation I talked to him (john) for couple minutes, and seems that he already knew that I’m the one who posted on e90post.com What I do not like from this phone call experienced is that his voice was so unprofessional (seems don’t care) when he talks to me. He said that I should call Status Auto Design as he didn’t receive the payment from me directly. Well I know that I bought from Status Auto Design but He shouldn’t say that kind of things to me since they (eisenhaus) are the wholesale and main distributor in USA and whole world). The way he talked (voice tone) are not friendly enough. Seems for me he (john) is very rude and arrogant. He also said that if I want to wait for my exhaust, then I should wait (that’s exactly what I’m doing right now). Or if I want the refund, then he’ll give me the refund. What the hell is he thinking? Seems like a death sentence for me right away! Lol If I want the refund I won’t wait for 4 months! Am I right guys? Unbeliveable!!!! He informed me that the exhaust is in Germany, whenever I asked him when the exactly the exhaust can be ship, he always said with arrogant tone (CALL STATUS AUTO DESIGN directly and WE DONT GET YOUR MONEY). His voice is irritating me as I hang up the phone right away. It is useless for me to talk to that kind of customer service division. All this time, I never complaint, not for the past 3 and half months, as a customer service (or whatever he is) he shouldn’t talk/explains to their customers like that with [B]arrogant voice tone. I do understand that Eisenhaus is a very big company, and they have hundreds of distributors all over the world. And as a customer, no matter what the situation is. They should treat me equal,nicely and proffesionally with other customers. I don’t have any intention to make this situation getting worse. But what will you guys do, if someone that should provide me with the information’s that I needed is the one that did the opposite thing to me. Well Ill my exhaust till I get it. thnx P/S: Ryan@eisenhaus from your words I should discuss this matter privately/off discussions from but the way John talked to me via phone are not unacceptable at all. Last edited by mig28; 09-15-2007 at 12:09 AM.. |
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09-14-2007, 11:58 PM | #46 |
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09-15-2007, 12:04 AM | #47 | |
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I know what you mean.thnx again for your inputs! Well I still want my exhaust for sure but for the past 3 and half months eisenhaus keep telling with no solid explanations to Status Auto Design. thats why its pissing me off. |
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09-15-2007, 03:15 PM | #48 |
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[QUOTE=EisenHaus;1396932]1. yes, Absolutely.
we made a mistake on this case - shipped out a wrong product. so, We refunded his shipping back cost already. If this was not done already, it is planned and will happen. QUOTE] well its been 3 weeks since he got his exhaust and you guys never refunded him... |
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09-15-2007, 10:39 PM | #49 |
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Eisenhaus should just cut their losses and refund his money. It is clearly not worth their time and energy trying to deal with this guy. While he has a legitimate gripe, he shouldn't sling shit allover this forum.
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09-16-2007, 10:27 PM | #50 | |
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This is my last post for you and others in here, I'm not gonna post anything until I get my exhaust. Period. |
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09-22-2007, 09:54 PM | #53 |
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sounds like another "Tirerack" policy.............
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09-23-2007, 10:02 PM | #54 |
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Guess what guys?I got some information from inside eisenhaus company it self about that John.He is the OWNER AKA BOSS but he is claiming himself as Customer division division
Last edited by mig28; 09-24-2007 at 12:44 AM.. |
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09-24-2007, 10:16 AM | #55 |
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if you are so sick and tired of waiting, DON'T BUY IT. No one is forcing you to buy the item, unless you just like to bitch and moan.
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09-24-2007, 12:06 PM | #56 | |
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As for mig28, i completely understand your situation and hopefully everything works out for you. |
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09-24-2007, 12:34 PM | #58 | |
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I am not arguing the merit of the vendor feedback forum. It's great to have this section for potential buyers.
Tell me this, what should Eisenhaus do? They already said that it's finished production and is on its way over to the US to be shipped to the customer. What else does mig28 want???? Quote:
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09-24-2007, 12:54 PM | #59 | ||
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09-24-2007, 10:42 PM | #60 |
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09-24-2007, 10:43 PM | #61 | |
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Yeah thnx again.. |
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09-24-2007, 10:45 PM | #62 | |
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they mentioned the shipping by air freight..but still no results yet |
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09-26-2007, 10:32 PM | #63 |
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Update please, it's been 1 week already.
Yesterday I called STA and they told me they haven't received any news from Eisenhaus yet. Last week they told me that by this week I shall receive the news.... Almost 5 months..with no confirmation/status of my exhaust.. |
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09-27-2007, 03:53 AM | #64 | |
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I mean, whats wrong with YOU? He is buying a product as a customer, and what they should do is give a good service and correct info to customer, am i right? However, he paid 4~5mo ago and didnt get the product and getting not clear info from them everytime. I believe he has right to complain about it, and share in here too. So those vendor can learn and fix for better buisness. DONT BUY IT? I think you are the one who like to bitch and moan. Maybe you were the lucky one got everything on time. And you dont have right to say cancel it or something like that. Thats what he should choose not YOU. That was very rude. Be respect. We are here to see how they solve this problem. Depends on this they will get more respect and buyer or loose trust from customer.
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09-30-2007, 09:46 PM | #65 |
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Eisenhaus Need your laters update!!!
What is the latest update of my exhaust?
I talked with STA again on Saturday noon and still they dont have any news yet from eisenhaus!! What the hell happened??? EISENHAUS, This is already 5 months and yet no news so ever :sad0147::sad0147::sad0147: Last edited by mig28; 09-30-2007 at 10:15 PM.. |
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