E90Post
 


TNT Racewerks
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > THE MOST RECKLESS BMW DEALERSHIP IN THE USA... and their lawyers..



Reply
 
Thread Tools Search this Thread
      01-19-2012, 03:20 AM   #331
Aacaron
Private First Class
Aacaron's Avatar
United_States
3
Rep
158
Posts

Drives: ED E92 335i Oct 17
Join Date: Jul 2011
Location: Up State NY

iTrader: (0)

Garage List
2012 335i e92  [0.00]
+1, I love a real life David vs Goliath story. Arguru, I have been following this from the beginning and know exactly the type of people you seem to be dealing with, ego maniac assholes, give them HELL!
__________________
10/17 European Delivery 335i coupe, M-sport, 6MT, space grey, 19" 230 rims, black interior with the dark glacier trim, heated seats
Appreciate 0
      01-19-2012, 08:50 AM   #332
DnA Diesel
Major
Canada
15
Rep
1,110
Posts

Drives: 09 335d Sport SGrey/Blk/Blk
Join Date: Dec 2009
Location: Ottawa, Canada

iTrader: (0)

Mr. "RealDealBMW", could you be so kind as to pass on to us what the people for whom you don't work for at the moment understand to be the worst-case failure mode for the ActiveSteering module? I and others are particularly interested in the fail mode of the active steering stepper motor controller, and how far the motor could slew the steering from a nominal/registered to zero-angle alignment position if the stepper motor position sensor or other related component failed to properly register against the non-augmented steering geometry.

Thank you for the answer in advance.

Regards,
D.
__________________
2016 GLE 350d - White on Black
Appreciate 0
      01-19-2012, 08:58 AM   #333
Orion4
Captain
United_States
89
Rep
685
Posts

Drives: 2013 335i Sport Line Sedan
Join Date: Aug 2009
Location: Melbourne, FL

iTrader: (0)

Don't hold your breath for a constructive response from "Mr RealDeal".
Appreciate 0
      01-19-2012, 09:04 AM   #334
MDyDinanM
OIF Veteran
MDyDinanM's Avatar
United_States
120
Rep
2,096
Posts

Drives: ///M
Join Date: Oct 2009
Location: East Coast

iTrader: (0)

Garage List
2008 BMW M5  [3.44]
i keep checking e90post for updates

very curious how this turns out as I like David vs Goliath stories too.

You have our support Arguru
Quote:
Originally Posted by Orion4
Don't hold your breath for a constructive response from "Mr RealDeal"
+1

we can probably expect more rhetoric, name calling, and threats. Real class act if you ask me.

lets see what happens since it seems the pot has been stirred.

Last edited by MDyDinanM; 01-19-2012 at 09:10 AM.
Appreciate 0
      01-19-2012, 09:56 AM   #335
335BBS
Brigadier General
Canada
51
Rep
3,606
Posts

Drives: 2009 335 coupe.
Join Date: Jan 2010
Location: Toronto, Ontario

iTrader: (0)

[quote=arguru;11178260]
Quote:
Originally Posted by Leaker View Post

Hey Leaker,

The car is in my garage. I've been using it as now that it's been PROPERLY diagnosed and fixed by a competitor BMW dealership.
Then whats with the big battle?
Appreciate 0
      01-19-2012, 10:07 AM   #336
MDyDinanM
OIF Veteran
MDyDinanM's Avatar
United_States
120
Rep
2,096
Posts

Drives: ///M
Join Date: Oct 2009
Location: East Coast

iTrader: (0)

Garage List
2008 BMW M5  [3.44]
Quote:
Originally Posted by Leaker View Post

Then whats with the big battle?


cliffs:

wants Penske/BMW NA to be accountable for their actions, in this case, inaction

Last edited by MDyDinanM; 01-19-2012 at 10:20 AM.
Appreciate 0
      01-19-2012, 10:37 AM   #337
richpike
Captain
12
Rep
713
Posts

Drives: MDX, LR4
Join Date: Oct 2008
Location: CO - 6500ft ASL

iTrader: (1)

I'm calling it now - some day this will be a case study in an MBA program on how NOT to handle a customer/product issue in the new world of social media:

-In just over a month, this has almost 40,000 views - if I had to venture a guess, it is probably one of the fastest growing threads on E90post ever.

-Tons of views on jalopnik and other cross posted/shared sites.

-It will forever be accessible in google (and likely be pretty high ranking in search engines).

There are times as a company when it is best to let an insignificant social media post go and ignore it - often they will go away after a small bang. This is not one of those times. As another poster mentioned above - social media has taken down governments and large corporations before - I'm not saying that is going to happen here, but sheesh, they need to stop the hemorrhaging.

In the end, you can use situations like this to solidify customers or drive them away. I had an issue with my E46 that my dealer tried to ignore and told me to live with - BMWNA stepped in and took good care of me. I'm now in my third BMW in 9 years - BMWNA won me over with the way they handled it. But if I didn't know how BMW treated me and instead came across this thread - I'd be nervous to buy one, particularly from Penske...

Rich
Appreciate 0
      01-19-2012, 10:57 AM   #338
335BBS
Brigadier General
Canada
51
Rep
3,606
Posts

Drives: 2009 335 coupe.
Join Date: Jan 2010
Location: Toronto, Ontario

iTrader: (0)

Quote:
Originally Posted by mdyaman View Post


cliffs:

wants Penske/BMW NA to be accountable for their actions, in this case, inaction

I've followed from the beginning....when he said all he wanted was his car fixed. Fighting the good fight? Gimme a break.

Quote:
Originally Posted by richpike View Post
I'm calling it now - some day this will be a case study in an MBA program on how NOT to handle a customer/product issue in the new world of social media:

-In just over a month, this has almost 40,000 views - if I had to venture a guess, it is probably one of the fastest growing threads on E90post ever.

-Tons of views on jalopnik and other cross posted/shared sites.

-It will forever be accessible in google (and likely be pretty high ranking in search engines).

There are times as a company when it is best to let an insignificant social media post go and ignore it - often they will go away after a small bang. This is not one of those times. As another poster mentioned above - social media has taken down governments and large corporations before - I'm not saying that is going to happen here, but sheesh, they need to stop the hemorrhaging.

In the end, you can use situations like this to solidify customers or drive them away. I had an issue with my E46 that my dealer tried to ignore and told me to live with - BMWNA stepped in and took good care of me. I'm now in my third BMW in 9 years - BMWNA won me over with the way they handled it. But if I didn't know how BMW treated me and instead came across this thread - I'd be nervous to buy one, particularly from Penske...

Rich
Don't get me wrong, I'm glad he got his car fixed, but from what I read this entire thread is based on a mistake reading codes and then a discussion/argument that ensued that nobody (from here) witnessed but the OP. He seemed calm in the beginning but got progressively more angry. Maybe he misinterpreted Penske managers comments, maybe he lost it on the guy. None of us were there. BMW and all dealerships are in the business of making people happy. If they don't they will go out of business. Simple. There are always going to be mistakes made and differing of opinions. All I am saying to all of you that are jumping on this "take down BMW and Penske" bandwagon is that there are always 3 sides to every story....his , theirs and the truth.
Appreciate 0
      01-19-2012, 11:19 AM   #339
MDyDinanM
OIF Veteran
MDyDinanM's Avatar
United_States
120
Rep
2,096
Posts

Drives: ///M
Join Date: Oct 2009
Location: East Coast

iTrader: (0)

Garage List
2008 BMW M5  [3.44]
Quote:
Originally Posted by Leaker View Post
Don't get me wrong, I'm glad he got his car fixed, but from what I read this entire thread is based on a mistake reading codes and then a discussion/argument that ensued that nobody (from here) witnessed but the OP. He seemed calm in the beginning but got progressively more angry. Maybe he misinterpreted Penske managers comments, maybe he lost it on the guy. None of us were there. BMW and all dealerships are in the business of making people happy. If they don't they will go out of business. Simple. There are always going to be mistakes made and differing of opinions. All I am saying to all of you that are jumping on this "take down BMW and Penske" bandwagon is that there are always 3 sides to every story....his , theirs and the truth.
I agree with that to a certain extent, but I would add that they want to meet their customers requirements and make them happy so long as it is profitable.

That said, in terms of making people happy, here is another story of an abused BMW customer:

http://www.m5board.com/vbulletin/e60...16-months.html

and its corresponding Jalopnik article:

http://jalopnik.com/5628903/bmw-deal...ner-out-of-27k

Cliffs: Dealer took car for joyride during an oil change, totaled the car, lied about what happened, dealer or BMW NA wouldn't help. Owner took it to court and won. Owner will never buy another BMW again b/C of the way he was treated.
Appreciate 0
      01-19-2012, 11:34 AM   #340
TherealdealBMW
New Member
0
Rep
5
Posts

Drives: BMW
Join Date: Jan 2012
Location: AZ

iTrader: (0)

The car is fixed. You paid a deductible under CPO. You got a receipt. You said all you wanted was an explanation of what was broke right ? That should spell it out. Post that receipt. Either I missed the armchair diag and owe you a set of wheels, or you are humming this whole board. Post the receipt, the emails from BMW or admit your little extortion scheme snowballed on you. I'm in AZ, working at an indy. I'll meet you at the shop of your choice and pay cash for your wheels if I'm wrong. My money is where my mouth is. Is yours?
Appreciate 0
      01-19-2012, 11:48 AM   #341
bimmer_335
Captain
38
Rep
918
Posts

Drives: 335i Coupe
Join Date: Jul 2009
Location: Plano, TX

iTrader: (1)

Quote:
Originally Posted by Leaker View Post
He seemed calm in the beginning but got progressively more angry. Maybe he misinterpreted Penske managers comments, maybe he lost it on the guy. None of us were there. BMW and all dealerships are in the business of making people happy. If they don't they will go out of business. Simple.
progressively angry!!! dude he demonstrated a lot of patience... I'm flabbergasted at the notion that OP wasnt patient enough.

And which world are you living in... seriously? There is no company in the world which is in the business of "making people happy". Its all driven by bottom line ($)... every engineering decision is dictated by the "cost" associated with it. Its implementation depends upon the probability of causing a serious accident and then settling it versus the cost of engineering the fix in all cars impacted.
Appreciate 0
      01-19-2012, 11:52 AM   #342
bimmer_335
Captain
38
Rep
918
Posts

Drives: 335i Coupe
Join Date: Jul 2009
Location: Plano, TX

iTrader: (1)

Quote:
Originally Posted by TherealdealBMW View Post
The car is fixed. You paid a deductible under CPO. You got a receipt.
since you're so intimately involved and aware of all the details, why dont you first tell us who you're... DICK ....
Appreciate 0
      01-19-2012, 11:59 AM   #343
MM328i
Bimmerhead
MM328i's Avatar
0
Rep
35
Posts

Drives: 328i
Join Date: Mar 2007
Location: AZ

iTrader: (0)

[quote=arguru;11178260]
Quote:
Originally Posted by Leaker View Post

Hey Leaker,

The car is in my garage. I've been using it as now that it's been PROPERLY diagnosed and fixed by a competitor BMW dealership.
sooooooo....what was the problem with it??? hello, talk about burying the lead!
__________________
2007 E90 328i | BLK ON BLK | STEP | ZSP | ZPP | XENON | CA | OEM ALARM
Appreciate 0
      01-19-2012, 12:29 PM   #344
MDyDinanM
OIF Veteran
MDyDinanM's Avatar
United_States
120
Rep
2,096
Posts

Drives: ///M
Join Date: Oct 2009
Location: East Coast

iTrader: (0)

Garage List
2008 BMW M5  [3.44]
Quote:
Originally Posted by TherealdealBMW View Post
The car is fixed. You paid a deductible under CPO. You got a receipt. You said all you wanted was an explanation of what was broke right ? That should spell it out. Post that receipt. Either I missed the armchair diag and owe you a set of wheels, or you are humming this whole board. Post the receipt, the emails from BMW or admit your little extortion scheme snowballed on you. I'm in AZ, working at an indy. I'll meet you at the shop of your choice and pay cash for your wheels if I'm wrong. My money is where my mouth is. Is yours?

Last edited by MDyDinanM; 01-19-2012 at 06:23 PM.
Appreciate 0
      01-19-2012, 12:30 PM   #345
richpike
Captain
12
Rep
713
Posts

Drives: MDX, LR4
Join Date: Oct 2008
Location: CO - 6500ft ASL

iTrader: (1)

Quote:
Originally Posted by Leaker View Post
there are always 3 sides to every story....his , theirs and the truth.
I totally agree with you on this. My point is BMW/Penske has let this get WAY out of hand - there is a lesson there for other businesses on how to react to customer/product issues in social media - what they have done so far is not the right answer. Interestingly, in my experience they still have an opportunity to right the ship - we'll see what happens!

-Rich
Appreciate 0
      01-19-2012, 01:31 PM   #346
Bavarian13
Second Lieutenant
United_States
2
Rep
252
Posts

Drives: E90 335, E36 M3
Join Date: Apr 2007
Location: Carmel

iTrader: (0)

Never buying a car from any Penske dealer or letting anyone I know.
Appreciate 0
      01-19-2012, 01:34 PM   #347
NewNole2001
Banned
3
Rep
172
Posts

Drives: 2012 E93 328i, 2015 F8
Join Date: Nov 2011
Location: North Fla

iTrader: (0)

Quote:
Originally Posted by Bavarian13 View Post
Never buying a car from any Penske dealer or letting anyone I know.
+1
Appreciate 0
      01-19-2012, 01:42 PM   #348
matrix76
Major
matrix76's Avatar
Canada
34
Rep
1,300
Posts

Drives: 2011 E90 328i xDrive Ex/Ps
Join Date: Sep 2009
Location: The West Coast, BC

iTrader: (1)

Quote:
Originally Posted by Bavarian13 View Post
Never buying a car from any Penske dealer or letting anyone I know.
+2
__________________
Brian
Black Sapphire, Black w/Burrwood Trim & Shifter, 162's, Mtec H8 AE's, DS1 HID 6000K

Appreciate 0
      01-19-2012, 01:42 PM   #349
cjg
Boosted
cjg's Avatar
4
Rep
102
Posts

Drives: 95 M3, 11 Z4 35is
Join Date: Jul 2008
Location: Albuquerque, NM

iTrader: (0)

Quote:
Originally Posted by arguru
Hey Leaker,

The car is in my garage. I've been using it as now that it's been PROPERLY diagnosed and fixed by a competitor BMW dealership.
Quote:
Originally Posted by MM328i
sooooooo....what was the problem with it??? hello, talk about burying the lead!
No kidding. Arguru post what was broken and what the dealer fixed. If you do not I will assume that there was nothing wrong with the steering and you are just looking for $$.
__________________
95 Dakar M3 AA Supercharged || TC Kline Koni || Prolumen HID || Stromung
11 Space Gray Z4 35is || Walnut Leather
Appreciate 0
      01-19-2012, 01:44 PM   #350
MDyDinanM
OIF Veteran
MDyDinanM's Avatar
United_States
120
Rep
2,096
Posts

Drives: ///M
Join Date: Oct 2009
Location: East Coast

iTrader: (0)

Garage List
2008 BMW M5  [3.44]
Quote:
Originally Posted by cjg View Post
No kidding. Arguru post what was broken and what the dealer fixed. If you do not I will assume that there was nothing wrong with the steering and you are just looking for $$.
if he was looking for money, he would have filed a lawsuit already or started that process. So far it doesn't seem that he has, at least none that has announced.

Second is that perhaps Arguru is still trying to determine what went wrong, and get an explanation from Penske/BMW NA (especially since Penske didn't diagnose his car correctly). Despite his car being fixed, I think so far he hasn't got that info, hence another one of his points in this thread.

or maybe i missed something?
Appreciate 0
      01-19-2012, 01:49 PM   #351
Bavarian13
Second Lieutenant
United_States
2
Rep
252
Posts

Drives: E90 335, E36 M3
Join Date: Apr 2007
Location: Carmel

iTrader: (0)

Quote:
Originally Posted by RichardJones View Post
Yes. This makes perfect sense to me and I don't understand why anyone would have a problem with it. It's a question that a few people have asked both here and in other forums but that I hadn't seen answered yet. In any situation where you have a problem, in order to resolve it you have to know what you want to happen to resolve it. There was much talk of the problem but it wasn't clear to me exactly what arguru actually wanted, so I asked specifically what it was. You seem to be implying that asking what to me is the most obvious, logical and relevant question is wrong in some way. Can you explain why it's wrong? Yes, it's a fact. You have a problem, you post it in a forum, people get angry about it and set out to post it to more forums to give it higher visibility. They literally "set out to publicise a problem by posting it on various sites on the Internet". It's happened a thousand times before and it will happen a thousand times again. As a result you will definitely get higher visibility of the problem (assuming it's something that resonates with people) and as a result of that you will definitely get more people coming along and reading the original posting of the problem and you will also get more people commenting on it. You seem to be implying that by pointing out this obvious fact that you must already know for yourself that I'm doing something wrong. Can you explain what is wrong with it?
Actually no. I definitely didn't question his credibility based on the fact that he found my post suspicious. I questioned his reasoning because he concluded that I was something I'm not based on such ludicrous evidence. Those are two very different things. One is suspicion of something: that it might be. The other is a firm conclusion that it is. You illustrated the difference quite well here...
  • matrix76 thought I sounded like a rep for BMWNA. That is suspicion.
  • You and darebornsolja thought it was getting interesting. That is suspicion
  • arguru immediately concluded that I was "cough cough BMW/Penske". That is not suspicion, it's a firm conclusion. Given that I already know I'm not BMW/Penske, I already know for an absolute and undeniable fact that he is wrong. So now that I know that he can very easily and very quickly draw the wrong conclusion how can I trust the rest of his conclusions to the same degree that I did before?
I'm not sure what you're asking. Do you want my name, my nationality, my age, my country - what exactly do you mean? Note that I've already told you what I'm doing here and that I've actually already done it (I asked a question).
Technically yes. But really I've made one post asking a completely logical question, one posts correcting a false allegation and then one post asking a (very valid and again very logical and obvious) follow up question. I think if you take a step back and think about it a little you'll see that it actually makes a lot of sense for someone to take the time to point out they aren't something that they've been falsely accused of, and then to try and reask the question that was ignored in favour of the false allegation, and then to ask a logical follow on question. It's very possible and quite likely that your natural reaction to this post will be to accuse me of all sorts of things because I took the time to answer your further allegations. Again though, I think if you take a step back and have a think about it you'll see that it's entirely logical for someone to answer questions that you specifically ask them.
The mere fact that you acknowledged and addressed these allegations causes me to believe you are neither BMWNA or Penske. I would like to point out that not once did you ask technical or automotive related questions. You are a 3rd party that represents them.

I'm sorry but why on earth would you not just blow off everyone's claims with a simple, "Here's a pic of my car." "My username on the other forum is X". Also, the time you spent to defend your identity, or hide it for that matter, makes it even more ridiculous. I swear no one I know will buy a Penske ever again. Ever. They're losing business the longer this goes.

I might as well flat out say it. I work in the legal industry, we know you've covered your bases but be careful. The admins of this site can get your email you used to register. I hope you read the user agreement.
Appreciate 0
      01-19-2012, 01:51 PM   #352
phillyfan
Enlisted Member
0
Rep
44
Posts

Drives: 08 335i 6AT
Join Date: Nov 2011
Location: NJ

iTrader: (0)

Yeah, Arguru, let's hear the problem and solution. Or is that buried somewhere in another post as that caught me by surprise.
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -4. The time now is 06:57 PM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST