UK BMW Dealers: General Opinions?

AlanQS · 05-11-2011, 12:50 PM

If it's a 3 year or 36,000 mile service pack you can expect between 18k and 20k between services. If you do high mileage it's not a problem but if you do about 10k to 12k miles per year if the service indicator is still showing, say, 2,000 miles to next service once the 36 months is up, you aren't guaranteed that 2nd service except as a goodwill gesture from BMW because they go by the condition based servicing indicator - so it could be an expensive service pack.

rich1068 · 05-11-2011, 03:05 PM

It's 5 years/60,000 miles.

bbstoke · 06-14-2011, 05:50 PM

Knights BMW in Stoke-On-Trent...Huge dealership,largest in europe so i believe,pity the sales staff are pathetic,never return calls. I live just up the road from them but ended up traveling 100 miles to get one from stockport,much better...If you arn't a millionaire they don't really want to talk to you (Knights that is )

l8onx · 06-16-2011, 02:17 AM

Just bought an AUC E92 335d from Rybrook Worcester (3 hour roundtrip from where I live!). Very pleasant experience - all about the car, nice and varied test drive route and nothing was too much in them prep'ing the car and sorting out snags.

Complete opposite to Berry Chiswick which is 5 miles from where I live. There, it was all about SMART insurance, GAP insurance, Tyre Insurance and selling BMW Select. Very little about the actual car, poor test route and generally an arrogant attitude. I just didn't WANT to spend £20K+ at such a place...

It's a shame Rybrook are too far away for servicing, etc - will be forced to use Berry or might just take it to an independent. Is there a similar thread about top specialist independents?

Reggie-g75 · 07-06-2011, 03:29 PM

Bought my e92 335i m-sport from sytner in Cardiff. Found them spot on and Neil jones was an absolute star.

Also bought a few bits from dick Lovett in Bristol and found them also very good.

Unfortunately I cannot say the same about sytner in high Wycombe! Bought my Z4 coupe from them in December 2010 and not a good experience.

swanseahammer · 07-07-2011, 04:18 AM

Quote:

Originally Posted by Reggie-g75

Bought my e92 335i m-sport from sytner in Cardiff. Found them spot on and Neil jones was an absolute star.

Also bought a few bits from dick Lovett in Bristol and found them also very good.

Unfortunately I cannot say the same about sytner in high Wycombe! Bought my Z4 coupe from them in December 2010 and not a good experience.

Bought mine from Dick Lovett in Bristol in Nov 2008, excellent service, no problems with the sale and part-ex. Salesman v knowledgeable and helpful.

Since then the car's been serviced by Trainers in Swansea - again very good experience.

Thanks for info about Sytners Cardiff.

smithers-jones · 07-14-2011, 04:18 AM

My experience of Sytner Cardiff has been very mixed. My E46 320Cd was damaged by them 3 - yes three - times whilst in for service or warranty work. However, had my Alpina serviced there earlier this year, and they were very good...I wouldn't go quite as far as to say excellent.

Sytner Newport however is a very sorry tale. Avoid. Really bad experiences there and I will never return. Hence my reluctant (but thankfully successful, so far) return to Cardiff. Also had our Mini seviced at their Mini dealership...that was excellent.

Green Bower in Haverfordwest are OK, if a little slow in responding to customer requests for call backs/updates

Madhouse · 07-18-2011, 10:09 AM

Anyone had service from Westerley BMW in Dorchester? I'm debating on using either them or Wood in Salisbury (heard they were good).

devonkjf · 08-11-2011, 08:02 AM

Just purchased my third car from Westerly in Exeter (3181 msport plus Alpine White, perf stripes, nav etc). This time I dealt with Oli Follows who i would highly recommend. Great experience and I cannot fault the service from me wandering around the showroom, placing the order to taking delivery

bbstoke · 08-16-2011, 06:29 PM

<<<< Selling this baby..£8750

cdb · 08-17-2011, 06:25 AM

1 on westerly exeter. Bought mine from there and were great, right down to noticing the brakes were almost due on day i picked up car and changed them while I waited at no cost. Really good

Recently popped into hungerford BMW looking for a change, didn't find what I wanted but couldn't fault their business manager

kc kid · 08-19-2011, 03:05 PM

i'm in london, went all the way to Hereford, near Birmingham to get my BMW... Dealer COTSWOLD HEREFORD ,can't fault the service, maybe they knew I was coming from London?

kc kid · 09-01-2011, 01:53 PM

Anyone used BMW park lane, service dept in battersea, any good any one?

chedixon · 09-01-2011, 02:01 PM

Peter vardy Edinburgh
Got a great deal on the car but the aftersales is woefull. The salesman takes forever to reply to an email (if at all), I ended up speaking to the service manager but it's got no better, such a shame it's soured what is the biggest car purchase I've ever bought. If I could get my deposit back I'd happily walk away and pay a bit more somewhere else.

E92Fan · 09-01-2011, 02:02 PM

Quote:

Originally Posted by kc kid

Anyone used BMW park lane, service dept in battersea, any good any one?

For sales, very professional though perhaps a bit 'formal' in their business. They have two service centers, of which Stewarts Rd is the better and extremely competent. Owned by BMW GB directly.

SomeRandomer123 · 09-01-2011, 05:16 PM

Bowker BMW of Blackburn - outstanding everytime. That is all!

Tippo · 09-05-2011, 01:26 PM

Rybrook Worcester made me happy again!

MOT done today, passed no problem, so cost only £40.

Also they helped me out by putting on my new bonnet roundel and hub cap covers foc even though I mentioned I got them off ebay.

A common sense attitude and overall good service. Top stuff!

Number8 · 09-07-2011, 08:29 AM

Just bought my 3rd BMW from the Dick Lovett Group - 1 x 120d SE new which I still have and the 325d SE which I've just bought, both from Bristol, and an E36 320d Touring from Swindon. I also bought my Porsche 911 from DL Swindon. It really is an excellent, family style business. Each time was a great experience and they have looked after me and the cars very well.

David

physio335 · 09-13-2011, 03:01 AM

Hi I've just pocked up my 57 plate 335I but have been advised to get my injectors checked by BMW. Has anyone used BMW Broad Oak?

When they change the injectors do the update the softwear? If so will this make the pick up better?

Cheers

edowen · 10-14-2011, 02:34 AM

OP

I assume central Brum is Sytner?

If you arent already talking to Alastair Cunningham, try to!

If you are, say Ed says hi!

E93Ant · 10-14-2011, 04:59 PM

BMW stratstone in Derby sucked BIG time!

Went to Coventry Sytner BMW in the end and Chris Ison was superb there!

westsidee90 · 10-22-2011, 03:41 PM

Brought my e70 x5 from Synter Coventry. Id never use synter again crap service delivered a 30k car to me with no rear wiper, sat nav not working and rear doorcards clips broke. They Had the car for 2 weeks (didnt even bother to confirm that it was delivered safely, didnt give me no update I had to keep on chasing them) and the sat nav is still not working, i know its the CCC but they just tried to fob me off by giving me the latest DVD. Giving the car to BMW Berry to sort. Synter Coventry bunch of cowboys!

05-11-2011, 12:50 PM	#309
AlanQS Colonel 240 Rep 2,810 Posts Drives: Jaguar XE P250 HSE Join Date: Jan 2008 Location: Glasgow iTrader: (0) Garage List 2016 430i m-sport G ... [0.00]	If it's a 3 year or 36,000 mile service pack you can expect between 18k and 20k between services. If you do high mileage it's not a problem but if you do about 10k to 12k miles per year if the service indicator is still showing, say, 2,000 miles to next service once the 36 months is up, you aren't guaranteed that 2nd service except as a goodwill gesture from BMW because they go by the condition based servicing indicator - so it could be an expensive service pack.
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05-11-2011, 03:05 PM	#310
rich1068 has left the building 90 Rep 3,359 Posts Drives: F30 330d M Sport Join Date: Oct 2010 Location: UK iTrader: (0)	It's 5 years/60,000 miles.
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06-14-2011, 05:50 PM	#311
bbstoke Private First Class 2 Rep 154 Posts Drives: 2006 e90 Join Date: Jun 2011 Location: Stoke-On-Trent iTrader: (0) Garage List 2006 318i SE [10.00]	Knights BMW in Stoke-On-Trent...Huge dealership,largest in europe so i believe,pity the sales staff are pathetic,never return calls. I live just up the road from them but ended up traveling 100 miles to get one from stockport,much better...If you arn't a millionaire they don't really want to talk to you (Knights that is )
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06-16-2011, 02:17 AM	#312
l8onx Registered 0 Rep 2 Posts Drives: E92 335d Join Date: Jun 2011 Location: London iTrader: (0)	Berry & Rybrook Just bought an AUC E92 335d from Rybrook Worcester (3 hour roundtrip from where I live!). Very pleasant experience - all about the car, nice and varied test drive route and nothing was too much in them prep'ing the car and sorting out snags. Complete opposite to Berry Chiswick which is 5 miles from where I live. There, it was all about SMART insurance, GAP insurance, Tyre Insurance and selling BMW Select. Very little about the actual car, poor test route and generally an arrogant attitude. I just didn't WANT to spend £20K+ at such a place... It's a shame Rybrook are too far away for servicing, etc - will be forced to use Berry or might just take it to an independent. Is there a similar thread about top specialist independents?
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07-06-2011, 03:29 PM	#313
Reggie-g75 First Lieutenant 10 Rep 321 Posts Drives: X6 40d Join Date: Jun 2011 Location: Bristol iTrader: (0)	Bought my e92 335i m-sport from sytner in Cardiff. Found them spot on and Neil jones was an absolute star. Also bought a few bits from dick Lovett in Bristol and found them also very good. Unfortunately I cannot say the same about sytner in high Wycombe! Bought my Z4 coupe from them in December 2010 and not a good experience.
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07-14-2011, 04:18 AM	#315
smithers-jones New Member 1 Rep 24 Posts Drives: Alpina B3S Biturbo E91 Join Date: Jun 2011 Location: Monmouthshire iTrader: (0)	My experience of Sytner Cardiff has been very mixed. My E46 320Cd was damaged by them 3 - yes three - times whilst in for service or warranty work. However, had my Alpina serviced there earlier this year, and they were very good...I wouldn't go quite as far as to say excellent. Sytner Newport however is a very sorry tale. Avoid. Really bad experiences there and I will never return. Hence my reluctant (but thankfully successful, so far) return to Cardiff. Also had our Mini seviced at their Mini dealership...that was excellent. Green Bower in Haverfordwest are OK, if a little slow in responding to customer requests for call backs/updates __________________ Previous: Sapphire Black E92 Alpina B3S BiTurbo no.285 & E90 ALPINA D3 BiTurbo #097 & E85 Alpina Roadster S lux #168 with Dream Red leather & a variety of boggo BMW stuff.
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07-18-2011, 10:09 AM	#316
Madhouse Driving on the wrong side of the road... 4 Rep 167 Posts Drives: 2011 E90 335i Join Date: Apr 2011 Location: Driving :) iTrader: (0) Garage List 2011 335i [10.00]	Anyone had service from Westerley BMW in Dorchester? I'm debating on using either them or Wood in Salisbury (heard they were good). __________________ 2011 E90 335i - Deep Sea Blue\|Black Dakota\|Brushed Aluminum\|Nav\|Apps\|Steptronic\|287 Wheels\|M Sport Suspension\|Model Designation Deletion\|Canadian Spec Ordered 18 May 2011\|Production Week 22\|Completed 1 Jun 11\|Arrived 8 Jul 11!!!
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08-11-2011, 08:02 AM	#317
devonkjf New Member 0 Rep 17 Posts Drives: 3181msport plus Join Date: Jul 2011 Location: Whimple, Exeter iTrader: (0)	Just purchased my third car from Westerly in Exeter (3181 msport plus Alpine White, perf stripes, nav etc). This time I dealt with Oli Follows who i would highly recommend. Great experience and I cannot fault the service from me wandering around the showroom, placing the order to taking delivery
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08-16-2011, 06:29 PM	#318
bbstoke Private First Class 2 Rep 154 Posts Drives: 2006 e90 Join Date: Jun 2011 Location: Stoke-On-Trent iTrader: (0) Garage List 2006 318i SE [10.00]	<<<< Selling this baby..£8750
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08-17-2011, 06:25 AM	#319
cdb Private First Class 4 Rep 124 Posts Drives: 335d Join Date: Jan 2010 Location: Oxfordshire, UK iTrader: (1)	1 on westerly exeter. Bought mine from there and were great, right down to noticing the brakes were almost due on day i picked up car and changed them while I waited at no cost. Really good Recently popped into hungerford BMW looking for a change, didn't find what I wanted but couldn't fault their business manager
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08-19-2011, 03:05 PM	#320
kc kid New Member 2 Rep 13 Posts Drives: bmw 335i m-sport Join Date: Aug 2011 Location: london iTrader: (0)	i'm in london, went all the way to Hereford, near Birmingham to get my BMW... Dealer COTSWOLD HEREFORD ,can't fault the service, maybe they knew I was coming from London?
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09-01-2011, 01:53 PM	#321
kc kid New Member 2 Rep 13 Posts Drives: bmw 335i m-sport Join Date: Aug 2011 Location: london iTrader: (0)	Anyone used BMW park lane, service dept in battersea, any good any one?
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09-01-2011, 02:01 PM	#322
chedixon Lieutenant 63 Rep 438 Posts Drives: F82 YMB Coupe Join Date: Aug 2011 Location: Nottingham iTrader: (1)	Peter vardy Edinburgh Got a great deal on the car but the aftersales is woefull. The salesman takes forever to reply to an email (if at all), I ended up speaking to the service manager but it's got no better, such a shame it's soured what is the biggest car purchase I've ever bought. If I could get my deposit back I'd happily walk away and pay a bit more somewhere else. __________________ YMB M4 E93 320d Msport - sadly gone to the salvage yard.
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09-01-2011, 05:16 PM	#324
SomeRandomer123 Colonel 303 Rep 2,612 Posts Drives: F30 328i Luxury - Sport Auto Join Date: May 2011 Location: Lancashire, North West England, UK iTrader: (0)	Bowker BMW of Blackburn - outstanding everytime. That is all! __________________ Gone: 2006 BMW E60 520d SE 6MT Gone: 2009 BMW E90-LCI 330d SE 6MT Current: 2012 F30 328i Luxury 8AT On Order: 2015 Audi A6 Avant Ultra, Black Edition (sorry!)
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09-05-2011, 01:26 PM	#325
Tippo Second Lieutenant 6 Rep 254 Posts Drives: Mk2 TT V6 quattro Join Date: Dec 2009 Location: West Midlands iTrader: (0)	Rybrook Worcester made me happy again! MOT done today, passed no problem, so cost only £40. Also they helped me out by putting on my new bonnet roundel and hub cap covers foc even though I mentioned I got them off ebay. A common sense attitude and overall good service. Top stuff! Last edited by Tippo; 09-05-2011 at 01:55 PM..
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09-07-2011, 08:29 AM	#326
Number8 New Member 0 Rep 18 Posts Drives: 2010 325d Touring Auto Join Date: Sep 2011 Location: UK iTrader: (0)	Just bought my 3rd BMW from the Dick Lovett Group - 1 x 120d SE new which I still have and the 325d SE which I've just bought, both from Bristol, and an E36 320d Touring from Swindon. I also bought my Porsche 911 from DL Swindon. It really is an excellent, family style business. Each time was a great experience and they have looked after me and the cars very well. David
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09-13-2011, 03:01 AM	#327
physio335 Private 7 Rep 66 Posts Drives: 335i Join Date: Jan 2009 Location: Kent iTrader: (0)	BMW Broad Oak Canterbury or Barrons Near Fleet Hi I've just pocked up my 57 plate 335I but have been advised to get my injectors checked by BMW. Has anyone used BMW Broad Oak? When they change the injectors do the update the softwear? If so will this make the pick up better? Cheers
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10-14-2011, 02:34 AM	#328
edowen Major 39 Rep 1,194 Posts Drives: E90 330i, 991 GTS, Cayenne S D Join Date: Nov 2008 Location: Uk iTrader: (0)	OP I assume central Brum is Sytner? If you arent already talking to Alastair Cunningham, try to! If you are, say Ed says hi!
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10-14-2011, 04:59 PM	#329
E93Ant Private 3 Rep 68 Posts Drives: E93 2.0i SE Join Date: Oct 2011 Location: Derby iTrader: (0)	BMW stratstone in Derby sucked BIG time! Went to Coventry Sytner BMW in the end and Chris Ison was superb there!
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10-22-2011, 03:41 PM	#330
westsidee90 Second Lieutenant 22 Rep 235 Posts Drives: e90 Join Date: Oct 2011 Location: London iTrader: (0)	Brought my e70 x5 from Synter Coventry. Id never use synter again crap service delivered a 30k car to me with no rear wiper, sat nav not working and rear doorcards clips broke. They Had the car for 2 weeks (didnt even bother to confirm that it was delivered safely, didnt give me no update I had to keep on chasing them) and the sat nav is still not working, i know its the CCC but they just tried to fob me off by giving me the latest DVD. Giving the car to BMW Berry to sort. Synter Coventry bunch of cowboys!
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