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BMW 3-Series (E90 E92) Forum
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**********s---first order and last order for sure
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07-09-2007, 05:14 PM | #45 | |
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07-09-2007, 05:24 PM | #46 |
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Read through the Thread people. I dont want any you guys involve into this kind sitution too. Look the way how they handle their negative and customers. ONLY COMPLAINS and AGRUMENTS. They dont try to solve it or improve it, but lie. The unappreciate repond and ridiculous service. See how many people are into the same sitution. I totally understand sometime business do get a negative feedbacks or problems. I will always try to be polite and solve the problems. NOT LIKE THEM! What kind service are these? Read through it and think about it by as a customer side.
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07-09-2007, 05:48 PM | #47 |
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This is why in my first post I mentioned, “I didn’t want to get into it” for again the same reason I foresaw as you had treated us with your phone call, with your quick to blame attitude towards us. As to Vorsteiner products they are made to order, we try to maintain a stocking situation if possible but that is often times not a possible thing/especially with the custom nature of the product with various colors and so forth. So for being out of stock at the time of order, on a made-to-order item (just like a DPE/iForged/HRE wheel, which most customers are aware of and as is stated on our website). You feel the blame is on us for not being able to ship immediately, and that is by all means your own decision for it. Again sorry you feel you were wronged but unfortunately that’s as far as we can go, simply refunding you (which we did).
Once again sorry this has happened and you were refunded, we will do our best to continue to learn from our mistakes and communicate better in the future. |
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07-09-2007, 06:11 PM | #49 | |
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07-09-2007, 06:36 PM | #50 |
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You guys need to chill out.
**********s does not manufacture products so it is out of their control of what comes in on time. Usually something like tail lights are available but who knows what happens. For the KW coilovers, **********s does not make them nor does KW North America, it comes from Germany. They have to figure out when they can provide the product and times it takes longer than expected Just our 1 order is not going to kill the BMW or KW or anyone else, it is not like they (including **********s) don't want to fulfill the order to make money, provide service and especially not hear you guys bitch over something What does posting about this solve? Do you not understand they try to do the best that they can? This aftermarket automotive business is not like buying/selling hanes t-shirts, this is more limited higher end type stuff like AP watches, BBC, Bape, Purple Label
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07-09-2007, 07:20 PM | #51 |
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To guys from **********s:
Thanks for your response. I take the apology. I did check the order status on ur website during the 2 weeks. It said "pending" and then became "ToBeProcessed" until I got the answer by email. Maybe you want to see if there was anything wrong with your system. Guys, one thing I want to make it clear. **********s did reply my email within 48 hrs. I would say that was quick for me. As I said, I was not too mad at this case. I just want to share my experience. I'm happy with this response. And I don;t really have comment for others' cases. BTW, this is a feedback forum. It may not solve anything posted here. If someone doesn't like it, talk to the admin to shut it down, or at least you don't need to read any of the post here. |
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07-09-2007, 07:26 PM | #52 | |
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LOL... you're the one that told me not to order from you again and hung up. Also, if you're going to be sarcastic with your comments, please learn to take mine as well. If you were willing to work things out in a prfessional manner, then I would not comment anything about your horrible customer service. All I'm saying is this is a place for customers/the community, to warn or praise to each other about a vendor that they've had either a good or bad experience with. (THIS IS ETHICAL!!) Not a place for vendors to come and defend themselves while basing on their EX customers. And I don't believe your customers were all "rude, unncessary, and immature", I say hanging up on your customer is "rude, uncessary, and immature". This will be my last comment for **********s going forward... If more than 2 customers are complaing about your service, you should look into why... there must be something wrong with the way you guys handled the whole issue, right? You should learn from your mistakes and strive to make your business better instead of pointing fingers. Thanks.
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07-09-2007, 08:36 PM | #53 |
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well put shibalnom. haha i'm korean btw, dunno if you are... haha but it just sounds funny saying "well put shinbalnom" because it sounds very close to "well put, little f*cker" in korean lol.
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07-10-2007, 12:07 AM | #54 | ||
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Last edited by Johnny Lin; 07-10-2007 at 01:20 AM.. |
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07-10-2007, 04:38 AM | #55 |
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I never deal with MB before, but i keep seeing them bring in new products to help the E90 market. The first time i knew this company is when i still have my E46. and at that time they were actually doing very good on the e46fanatics.com web site. and now they started their business in the E90 market. I am not saying they have good service or not, since as i said earlier i never deal with them. but i honestly don't know what other members want from them. When there's a negative post towards them, if they didn't reply, you guys don't like it. Then when they came here and try to explain what going on, you guys don't like it. Ok.. even they explain clearly what's going on, and keep saying sorry to that situation, you guys still don't like it... lol.
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07-10-2007, 08:12 AM | #56 |
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This thread is way off... **********s is a great company, and the guys that work there and post on these threads are great guys... What the OP is not realizing is that this is NORMAL for a vendor to be held up by there supplier... a while ago I ordered a chair from TARGET.. big store, big name, etc... they took my money and said the item was shipping "direct from warehouse"... well long story short, I never got my chair, never got a call, then 3 months later got an e-mail from Target saying "Sorry, your item has be discontinued"
All you need to do is comunicate... I would much rather deal with the great guys at **********s... they just have no control over their suppliers, just like the big guys... but unlike the big guys, they actually made things right, within just weeks, not months! kudo's to **********s IMHO... |
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07-10-2007, 10:46 AM | #57 | |
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+1, I've never dealt with them, but have seen their replies, seem like reasonable/logical explanations to me.
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07-10-2007, 10:52 AM | #58 | |
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07-10-2007, 10:57 AM | #59 |
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Hey, Canucklion. I have purchased the M Tech Steering Wheel from you before too. Have I ever been into unpolite or rush? Did you see what they said at the first page. They have point on me said it was my fault(unappreciate and unwilling). That is why they treat me with NO COSTUMER SERVICE. And they even said, dont know even they were into our costumer list or not. That is why make me more angry.
Last edited by Johnny Lin; 07-10-2007 at 02:27 PM.. |
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07-10-2007, 11:13 AM | #60 |
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There are positives when it comes to **********s.
I purchased my old CSL reps with tires from them. The process was quick and painless. I even changed my order once and they had no problem switching anything. They matched prices and even mounted my wheels with the tires I wanted with the price I wanted. I got my wheels a week after packaged nicely and protected. The tires were perfect and had no issues and the wheels were great. I was a very impatient custumer calling every chance I could to see the status and every single time I called I was given a direct answer. I too have had issues with some venders (jLevisw), but the issues were clearly not their fault...Props to **********s for offering a more personalized service to their local customers. |
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07-10-2007, 11:17 AM | #61 |
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I have always been very pleased with **********s...I just ordered a Rieger rear spoiler last week and got it this week...
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07-10-2007, 01:04 PM | #62 | |
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Hey Johnny, the transaction between us was a pleasant one
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07-10-2007, 02:59 PM | #63 |
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Thanks Canucklion.
I undersatnd there is always a positive and negative into a bussiness. All I am saying was that RON**********s cant take the mistakes and learn how to improve it. He is still throwing all kinds argumens and excauses. |
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07-11-2007, 12:52 AM | #64 | |
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People have issues on the daily with vendors... REMEMBER..they are providing a service! Whether they ship worldwide, hand deliver locally, or meet in the 7-11 parking lot, these guys seem to put effort towards making the local car enthusiast community happy. Everyone has said there piece..money/email/hanes t-shirts returned.. mods, please call the babysitter and tell her that she needs to stay late.. |
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07-11-2007, 01:10 AM | #65 |
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Just want to give an update for my case.
I pm'd Ron yesterday and asked him for the tracking number. He replied promptly and said that he should be able to get it for me tomorrow, which is today. He pm'd it to me today, and Mike also emailed me. According to the tracking number, I'm suppose to get my item on Friday. Top notch customer service for my case, and I will not hesitate to do business with them again in the future. |
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07-11-2007, 01:20 AM | #66 |
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As I said, since there are negative feedbacks on the forum. During these day, they will carefully yo take care their current order and customers. They knew people will look up on it. They will try as hard as they can to bring up cosutmers' positives and confidences. As a bussiness, that is how it go. When people starting forget the negative and things come back again. But not all the case, I hope they will take the mistakes and learn from it. Then get improve on it. We will see.
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