Cic keeps rebooting every 30 seconds:((

Tonyblade · 12-15-2014, 09:43 AM

Any advice is greatly welcomed guys,
Right it's a 2010 pro nav I drive
Had the car for 18months with no problems until now. It keeps rebooting itself I get the bmw logo radio comes on for 30 secs then the black screen and it all starts again

I disconnected the battery no different, I've reset it, still no joy.
I tried deleting the music collection thinking the hard drive might be getting a bit full but it won't even let me delete anything. Help. Cheers tony

makkan00 · 12-15-2014, 10:27 AM

Press and hold volume button for 20 seconds and it will reset CIC.
If that does not help, then perhaps something is wrong with your CIC.

Tonyblade · 12-15-2014, 02:15 PM

Thanks makkan00, yea I've tried that, it still shuts down and reboots continually, when it's on I can briefly get into the music collection /memory available, but it says no information available . I've tried to delete the music and it won't let me so I'm thinking the hard drive is stuffed

I've booked it into the stealers for a diagnostic check. £99 for the privelidge! So will hopefully know something on Friday. Wrong time of the year to be spending too.

makkan00 · 12-15-2014, 02:39 PM

Quote:

Originally Posted by Tonyblade

Thanks makkan00, yea I've tried that, it still shuts down and reboots continually, when it's on I can briefly get into the music collection /memory available, but it says no information available . I've tried to delete the music and it won't let me so I'm thinking the hard drive is stuffed

I've booked it into the stealers for a diagnostic check. £99 for the privelidge! So will hopefully know something on Friday. Wrong time of the year to be spending too.

Good luck. Never heard of this issue before.
Is it business nav or professional nav?

Tonyblade · 12-15-2014, 02:56 PM

Pro nav.

MEGA · 12-15-2014, 04:48 PM

My advice is take it to a dealer ;-)

IanS100 · 12-15-2014, 11:47 PM

[QUOTE=MEGA;17082719]My advice is take it to a dealer ;-)

Quote:

Originally Posted by Tonyblade

I've booked it into the stealers for a diagnostic check. £99 for the privelidge! So will hopefully know something on Friday.

Tonyblade · 12-20-2014, 06:41 AM

Just an update for anyone who has this problem in the future, the cars been into my local dealer cooper Durham (who I cant praise enough ) and there told me my cic unit is toast

.
Gutted as a new one is £800 plus vat plus coding of the new one.
Well I cannot afford that so I'm going to ask them to speak to bmw and see if they think it's acceptable for a 4,1/2 year old car to experience this. It's only done 36k miles. Not fit for purpose in my eyes, Hopefully bmw will be fair with me on this.

GB-335xiCoupe · 12-20-2014, 07:31 AM

Should still be under warranty...

makkan00 · 12-20-2014, 07:38 AM

Quote:

Originally Posted by Tonyblade

Just an update for anyone who has this problem in the future, the cars been into my local dealer cooper Durham (who I cant praise enough ) and there told me my cic unit is toast

.
Gutted as a new one is £800 plus vat plus coding of the new one.
Well I cannot afford that so I'm going to ask them to speak to bmw and see if they think it's acceptable for a 4,1/2 year old car to experience this. It's only done 36k miles. Not fit for purpose in my eyes, Hopefully bmw will be fair with me on this.

It is better if you contact BMW UK directly. Usually you get 50% off the parts but you pay for labour/ coding. It will still go in the vicinity of £500ish.

Tonyblade · 12-20-2014, 08:35 AM

Thanks makkan00,
I will do mate thanks, the garage said they'll have a word with bmw and ask the question. I'd rather pay £500 or so for a new unit which should have warranty too, than one second hand off flea bay that could also go bad. Cheers tony.

makkan00 · 12-20-2014, 09:03 AM

Quote:

Originally Posted by Tonyblade

Thanks makkan00,
I will do mate thanks, the garage said they'll have a word with bmw and ask the question. I'd rather pay £500 or so for a new unit which should have warranty too, than one second hand off flea bay that could also go bad. Cheers tony.

Absolutely and it make sense. Good luck.

bplant13 · 05-11-2015, 03:09 PM

Quote:

Originally Posted by Tonyblade

Thanks makkan00,
I will do mate thanks, the garage said they'll have a word with bmw and ask the question. I'd rather pay £500 or so for a new unit which should have warranty too, than one second hand off flea bay that could also go bad. Cheers tony.

Any update? Mine is doing the same thing....

AWSAWS · 05-12-2015, 03:37 AM

That sucks mate. Had my CIC Idrive scare me before with a kind of red screen of death. Wasn't working for maybe 30 mins. Went to a completely black screen. Couldn't turn it on. Then all of a sudden comes back on one time I restarted the car while sweating like a pig.

Did you ever check the voltage on your battery? Could it just reboot during low voltage etc?

Dann · 05-12-2015, 05:37 AM

As your mileage is so low get BMW warranty and then claim on it.
Will only cost you your excess then!

rghoshroy · 03-07-2019, 04:27 AM

I drive an Active Tourer (64 plate) with ConnectedDrive (aka iDrive). It reboots at regular intervals (about every 45 seconds) whilst the engine is on. The dealer has been kind enough to contact BMW UK on my behalf and get them to contribute 50% towards the unit price only. The repair bill is still circa £1000!!

Facts: BMW has a 'pre-printed' form for collecting background information about the unit's usage. The questions are geared towards understanding what I had done recently that may have triggered these reboots. The very existence of the form clearly demonstrates that BMW is well aware of this fault. In fact, the internet is full of posts referring to this fault.

Am I wrong to categorize this as a manufacturing fault?

BMW is telling me that the 50% contribution is conditional, i.e., I must handover the old unit. Is this fair or even legal? I have already paid for it (the existing faulty unit) when I bought the car.

BMW also tells me that the new replacement unit would be tied to my VIN number and I cannot buy one from the open market. The replacement unit may even be a repaired one. It almost verges on the definition of monopoly and/or anti-competition. In brief, BMW is aware of the manufacturing fault, retrieving used units and then re-selling them with a huge margin because they know BMW owners must come to them. Its a great business model...

12-15-2014, 09:43 AM	#1
Tonyblade New Member 2 Rep 22 Posts Drives: 2010 m sport 320i Join Date: Feb 2014 Location: Northeast iTrader: (1)	Cic keeps rebooting every 30 seconds:(( Any advice is greatly welcomed guys, Right it's a 2010 pro nav I drive Had the car for 18months with no problems until now. It keeps rebooting itself I get the bmw logo radio comes on for 30 secs then the black screen and it all starts again I disconnected the battery no different, I've reset it, still no joy. I tried deleting the music collection thinking the hard drive might be getting a bit full but it won't even let me delete anything. Help. Cheers tony
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12-15-2014, 10:27 AM	#2
makkan00 Major General 886 Rep 9,097 Posts Drives: F83 and F36 Join Date: Dec 2011 Location: Essex iTrader: (56)	Press and hold volume button for 20 seconds and it will reset CIC. If that does not help, then perhaps something is wrong with your CIC. __________________ F36 Xdrive for her - HUD, park assist, heated steering wheel, rear camera, Apple car play F36 RWD for him - HK, M sports pack, GTS tail light, Apple car play
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12-15-2014, 02:15 PM	#3
Tonyblade New Member 2 Rep 22 Posts Drives: 2010 m sport 320i Join Date: Feb 2014 Location: Northeast iTrader: (1)	Thanks makkan00, yea I've tried that, it still shuts down and reboots continually, when it's on I can briefly get into the music collection /memory available, but it says no information available . I've tried to delete the music and it won't let me so I'm thinking the hard drive is stuffed I've booked it into the stealers for a diagnostic check. £99 for the privelidge! So will hopefully know something on Friday. Wrong time of the year to be spending too.
	Appreciate 0 Quote

12-15-2014, 02:56 PM	#5
Tonyblade New Member 2 Rep 22 Posts Drives: 2010 m sport 320i Join Date: Feb 2014 Location: Northeast iTrader: (1)	Pro nav.
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12-15-2014, 04:48 PM	#6
MEGA Dieseasal 204 Rep 6,881 Posts Drives: LCI E92 335d M-Sport Join Date: Jan 2009 Location: Harrow, London iTrader: (2)	My advice is take it to a dealer ;-) __________________ Previously: 2003 Peugeot 206 1.6 8v \| 2006 E90 320d M-Sport, 19" BBS CH, Full Ice-cold JL audio install, August 2010 Total BMW 6 page feature car. \| 2003 Nissan 350Z GT Coupe 286BHP Now:2010 E92 LCI 335d M-Sport
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12-20-2014, 06:41 AM	#8
Tonyblade New Member 2 Rep 22 Posts Drives: 2010 m sport 320i Join Date: Feb 2014 Location: Northeast iTrader: (1)	Just an update for anyone who has this problem in the future, the cars been into my local dealer cooper Durham (who I cant praise enough ) and there told me my cic unit is toast. Gutted as a new one is £800 plus vat plus coding of the new one. Well I cannot afford that so I'm going to ask them to speak to bmw and see if they think it's acceptable for a 4,1/2 year old car to experience this. It's only done 36k miles. Not fit for purpose in my eyes, Hopefully bmw will be fair with me on this.
	Appreciate 0 Quote

12-20-2014, 07:31 AM	#9
GB-335xiCoupe Libertarian 132 Rep 1,577 Posts Drives: 29k mi per year. Join Date: Sep 2013 Location: Green Bay area iTrader: (0)	Should still be under warranty...
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12-20-2014, 08:35 AM	#11
Tonyblade New Member 2 Rep 22 Posts Drives: 2010 m sport 320i Join Date: Feb 2014 Location: Northeast iTrader: (1)	Thanks makkan00, I will do mate thanks, the garage said they'll have a word with bmw and ask the question. I'd rather pay £500 or so for a new unit which should have warranty too, than one second hand off flea bay that could also go bad. Cheers tony.
	Appreciate 0 Quote

05-12-2015, 03:37 AM	#14
AWSAWS Colonel 283 Rep 2,343 Posts Drives: E92 GC Turbos, FBO, 335i DCT Join Date: Nov 2012 Location: Valhalla iTrader: (0)	That sucks mate. Had my CIC Idrive scare me before with a kind of red screen of death. Wasn't working for maybe 30 mins. Went to a completely black screen. Couldn't turn it on. Then all of a sudden comes back on one time I restarted the car while sweating like a pig. Did you ever check the voltage on your battery? Could it just reboot during low voltage etc?
	Appreciate 0 Quote

05-12-2015, 05:37 AM	#15
Dann Major 132 Rep 1,381 Posts Drives: E90 LCi 335i Join Date: Feb 2015 Location: Portsmouth, United Kingdom iTrader: (0)	As your mileage is so low get BMW warranty and then claim on it. Will only cost you your excess then!
	Appreciate 0 Quote

03-07-2019, 04:27 AM	#16
rghoshroy Registered 0 Rep 1 Posts Drives: BMW Active Tourer Join Date: Mar 2019 Location: South Buckinghamshire iTrader: (0)	iDrive rebooting - is it not a manufacturing fault? I drive an Active Tourer (64 plate) with ConnectedDrive (aka iDrive). It reboots at regular intervals (about every 45 seconds) whilst the engine is on. The dealer has been kind enough to contact BMW UK on my behalf and get them to contribute 50% towards the unit price only. The repair bill is still circa £1000!! Facts: BMW has a 'pre-printed' form for collecting background information about the unit's usage. The questions are geared towards understanding what I had done recently that may have triggered these reboots. The very existence of the form clearly demonstrates that BMW is well aware of this fault. In fact, the internet is full of posts referring to this fault. Am I wrong to categorize this as a manufacturing fault? BMW is telling me that the 50% contribution is conditional, i.e., I must handover the old unit. Is this fair or even legal? I have already paid for it (the existing faulty unit) when I bought the car. BMW also tells me that the new replacement unit would be tied to my VIN number and I cannot buy one from the open market. The replacement unit may even be a repaired one. It almost verges on the definition of monopoly and/or anti-competition. In brief, BMW is aware of the manufacturing fault, retrieving used units and then re-selling them with a huge margin because they know BMW owners must come to them. Its a great business model...
	Appreciate 0 Quote