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BMW 3-Series (E90 E92) Forum
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I blew the whistle on a service advisor via after-service evaluation
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12-16-2012, 11:24 PM | #23 |
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Maybe I used the wrong vocabulary. It's not that he was having a bad day as in a depressive mood. It's just he had that smirk on his face the moment I walked up like, yeah I don't give a shit, don't bother me, kind of arrogant facial expression(smirk).
Everything was a one liner response from him and a smirk to go with it. |
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12-16-2012, 11:59 PM | #24 |
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OP, be glad he didn't harass you and then block your email from the survey system. Cause that'd be really effed up
See thread here: http://www.m3post.com/forums/showthread.php?t=776230 |
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12-17-2012, 08:45 AM | #25 | |
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Instead of costing him his job in his first interaction with you I would have been a man and pulled him aside and made an attempt to rectify the situation after the fact. Not go home and hide behind my email. You aren't bmw's only customer. Just because you drive a bmw doesnt automatically give you the holy grail of customer service. I agree it was bad customer service but if you had spoken with the guy about his error and a 2nd time came around and the same issue arose then I would side with you. This is a public forum, I've been here for years and I voiced my opinion, don't like it? There are other forums around. |
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12-17-2012, 08:48 AM | #26 | |
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I want the job done! Nothing more and certainly nothing less! I understand OP! I work in the gastronomy sector... You have bad day could mean: Loosing your Michelin Star, loosing your Job or having to face Tripadvisor&Co...
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12-17-2012, 09:42 AM | #28 | |
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12-17-2012, 09:46 AM | #29 | |
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12-17-2012, 10:24 AM | #30 |
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GOOD, i'm glad you did what you did. young? new? if that were true he should be trying HARDER at his NEW job, i know whenever i start a new job i try the hardest to prove myself to my superiors. If this guy is new he definitely came into the job with way too arrogant of an attitude
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12-17-2012, 11:10 AM | #31 | |
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Were you there? |
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12-17-2012, 12:45 PM | #32 |
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12-17-2012, 01:51 PM | #33 | |
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My total came out to $84 with tax so I paid $8 more for labor and not having to clean up the car. I generally do all my oil changes, but these coupons are too hard to pass up. |
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12-17-2012, 05:01 PM | #34 |
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I don't think you were wrong in letting the service director know about your experience..that's the purpose of those surveys and most BMW dealerships take those surveys seriously.
I recently completed a survey and it asked me if I got a free complementary car wash. I didn't think much of the question and answered it honestly in saying, "No." I usually like to limit car washing to myself so this didn't bother me. Within a day, my SA emailed me apologizing about the car wash and asking me to come in anytime for a free detail. I declined his offer since it wasn't a big deal, but it obviously was to them and it does reflect their rating to BMW USA. |
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01-30-2013, 08:41 AM | #35 |
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Did you ever hear back from the dealer? I got an email from BMW asking me to evaluate a service visit. I gave the SA and the dealership good marks. At the end of the survey, it asked me if I had any other comments or suggestions for BMW engineers about the car itself. In that section, I wrote that the self-dimming mirror is way too slow to get dim, and that the garage door opener built into the mirror is also really weak because I have to be really close to my garage for it to open.
Next day I got an email from the service manager asking me to elaborate about my bad service visit, and I got an email from the SA himself apologizing for the bad service and telling me to bring the car in to get the mirror checked. Then I had to write emails to both explaining that I had no beef with the dealership or my last service call, I was just making a general complaint about the car. I felt bad that the final comments in my survey were taken as a complaint against the SA. |
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