[Bmwe90sg]

hi guys. i got rear ended very slightly but needed a new rear bumper, boot, spoiler, tail lights etc. now the Fu%^ing panel shop didn't put any covers on my seat while at the panel shop and put the car parts (diffuser, spoiler etc) in the rear seat. now I've just noticed a big graze about 20 cm long on the side of the passenger seat. now i am a detailer and take care of my car like crazy. i just did a leatherique treatment on them and then this.

What do i do about this?

[Michael BD]

Surely you ask them to replace the leather.

[Bmwe90sg]

replace? or repair? do i go through them or through allianz?

[BMJ]

Originally Posted by Bmwe90sg

replace? or repair? do i go through them or through allianz?

call and speak to the owner of the shop first advise what's happened. if you get no where then speak to Allianz... thing is though, once its out of the shop they might try the old 'nah no way it left like that'. be firm, good luck

[Bmwe90sg]

I have photos before it went to the shop. Like 2 days before. It's perfect. I've had the car back for 1.5 week and realized now cause I'm single an never sit in the back. I dropped by at the panel shop while it was being fixed and they had no covers on the seats and crap.

[DR-JEKL]

damn that sucks, I cant stand negligence and poor workmanship!

[sbce90]

demand a new car!

[John_01]

I would talk to the insurance company about this. Dodgy panel beaters will probably just give you the run around and could damage your car even more.

[Bmwe90sg]

i spoke to the insurance company. The guy asked for some photos of the damage. he said they will probably deny itt but coincidentally i had taken photos before it went to the panel beaters. I got quoted 300-400 to fix !!!!!!! OMG i can't afford to pay that for a damn scratch that could've been avoided with aa FREAKING plastic bag. what do i tell them? do i take to fair trading?

[BMJ]

Originally Posted by Bmwe90sg

i spoke to the insurance company. The guy asked for some photos of the damage. he said they will probably deny itt but coincidentally i had taken photos before it went to the panel beaters. I got quoted 300-400 to fix !!!!!!! OMG i can't afford to pay that for a damn scratch that could've been avoided with aa FREAKING plastic bag. what do i tell them? do i take to fair trading?

have you spoken to the owner of the business yet? if so what did they say?

[Panza]

Seconded.
Less freaking out, more talking to the correct people.

[Bmwe90sg]

hey guys. so heres some more news. After speaking to the insurance company a few times, the accessor decided to come to my house and check the car out. 2 Allianz guys came and examined the leather which was grazed and more problems we had seen over a 4 week period ( four straight dents in roof, grazed leather, clear coat peeling on quarter panel , clear coat running on trunk, sink back on trunk, clear coat peeling on top of shadow trim, etc etc etc plus they saw things i didn't even see or notice.

long story short company policy is to give the repairer the right to rectify, but this time the insurance is on his back to do the best job. if not will take to bmw repairer.

They will repaint the whole trunk again, repaint both quarter panels and the skinny thing on top of the glass, replace the rear seat or fix with a trimmer but depends on how bad.
etc etc

I'm very happy with the results.

Thing to learn is CHOOSE A GOOD INSURANCE COMPANY----ALLIANZ

[DR-JEKL]

Originally Posted by Bmwe90sg

hey guys. so heres some more news. After speaking to the insurance company a few times, the accessor decided to come to my house and check the car out. 2 Allianz guys came and examined the leather which was grazed and more problems we had seen over a 4 week period ( four straight dents in roof, grazed leather, clear coat peeling on quarter panel , clear coat running on trunk, sink back on trunk, clear coat peeling on top of shadow trim, etc etc etc plus they saw things i didn't even see or notice.

long story short company policy is to give the repairer the right to rectify, but this time the insurance is on his back to do the best job. if not will take to bmw repairer.

They will repaint the whole trunk again, repaint both quarter panels and the skinny thing on top of the glass, replace the rear seat or fix with a trimmer but depends on how bad.
etc etc

I'm very happy with the results.

Thing to learn is CHOOSE A GOOD INSURANCE COMPANY----ALLIANZ

Interested to see if they come through with their promises to a result that is satisfactory

Glad to see they have supported you so far!