[135i_vs_]

Just called BMW to schedule an appointment, since I am just over 1 year on this oil, SA mentioned for diesel, they are not covered under the "Annual Oil Change" interval? However, on the 335D Specific Warranty and Service booklet, it says to do an Oil Change at least once annually?

I am 1100 miles away from Oil Service due.
Also, have not had to add any oil during this 11k+ miles driven in City/Highway daily commute. Car is not burning any oil.

Did anyone run into this issue before?

Thanks,

[F32Fleet]

"The maintenance items stated herein reflect the latest information available at the time of printing of this Statement, and are subject to change. The most current maintenance recommendations are available at your authorized BMW center. "

[crazyinp]

That is weird. I got free oil change based on 1-year. I believe is dealer dependent. Maybe your dealer is really cheap end doesn't want to do it. i would call BMW USA and complain. I did that for my fuel filter when the dealer didn't want to replace it free of charge.

[135i_vs_]

Originally Posted by crazyinp

That is weird. I got free oil change based on 1-year. I believe is dealer dependent. Maybe your dealer is really cheap end doesn't want to do it. i would call BMW USA and complain. I did that for my fuel filter when the dealer didn't want to replace it free of charge.

The Dealerships charge back to BMW NA. It shouldn't affect them.
I am under the Maintenance Plan too, till 2016 or 100k.

I hate inconsistencies. Some of these SAs I tell you...

I reached out to another dealership to see what they say (waiting for a call back). I also downloaded that service warranty booklet from BMW recently.

The customers are relying on the SAs to provide accurate information.

[135i_vs_]

Just got off the phone with another dealership, who I used to go to before for my other BMWs.

335d is definitely part of the Annual Low Mileage Oil Change Program in North America.

Looks like I will be going back to this dealership for ALL my services.

I will complain to BMW NA regarding the other SA; shouldn't be providing clients with inaccurate information which can potentially cost thousands due to negligence.

Oh, the other bs info I was fed from the SA:
Also gave me some bs explanation when I told him I am 1100 miles away from Oil Service due, so does that mean I am covered or so I need to wait for the Service Due Light? He said for diesels I have to wait for the Service Due Light but for gassers they can do it within 1500 of Service Due. This makes absolutely no sense to me.

[crazyinp]

It is funny how Dealer blames the BMWNA and BMWNA blames the dealer. I had to yell at the BMWNA when I was told that they can't tell the dealer what to do since those are independently owned and BMWNA has no control over them. What you know, 5mins later I got call from the dealer and was told that they will cover the fuel filter.

[WreckerX5d]

Originally Posted by 135i_vs_

Just got off the phone with another dealership, who I used to go to before for my other BMWs.

335d is definitely part of the Annual Low Mileage Oil Change Program in North America.

Looks like I will be going back to this dealership for ALL my services.

I will complain to BMW NA regarding the other SA; shouldn't be providing clients with inaccurate information which can potentially cost thousands due to negligence.

Oh, the other bs info I was fed from the SA:
Also gave me some bs explanation when I told him I am 1100 miles away from Oil Service due, so does that mean I am covered or so I need to wait for the Service Due Light? He said for diesels I have to wait for the Service Due Light but for gassers they can do it within 1500 of Service Due. This makes absolutely no sense to me.

That's not even remotely close to correct information. Which dealership? Bay Shore? I found a fairly new SA there that seems promising. At least I had that impression when I had him a week ago.

You can get your oil change done greater than 2000miles if you are going to fall below that 2000 miles in a month timeframe.

[taibanl]

The SA is clearly wrong. There is a service bulletin THAT DISCUSSES THE FACT THAT A SOFTWARE CHANGE INCORRECTLY DELETED THE ANNUAL ENGINE CHANGE REQUIREMENT FOR THE DIESEL HOWEVER THE ANNUAL OIL CHANGE IS STILL COVERED. I WILL TRY AND FIND THAT BULLETIN TONIGHT.

Additionally the services can be performed within exactly 2001 miles, as per CBS, of their due date

[dixy2k]

Diesels run very dirty. It shows in the engine oil a lot.
I change the oil on my car every 6000mi regardless of what the dealer says or wants.

[135i_vs_]

Originally Posted by taibanl

The SA is clearly wrong. There is a service bulletin THAT DISCUSSES THE FACT THAT A SOFTWARE CHANGE INCORRECTLY DELETED THE ANNUAL ENGINE CHANGE REQUIREMENT FOR THE DIESEL HOWEVER THE ANNUAL OIL CHANGE IS STILL COVERED. I WILL TRY AND FIND THAT BULLETIN TONIGHT.

Additionally the services can be performed within exactly 2001 miles, as per CBS, of their due date

Thanks, I guess you are going to post SIB 00 04 01?

Attached is the Maintenance List for 335d; fuel filter should be every 2nd oil change.

[bvanlieu]

Interesting...recently in for my OC (at 11+ miles in < 1 year, they did it happily) however I asked specifically about the fuel filter as I thought it went from 3 to 2 as stated above...dealer and tech say filter is ever 3rd and the CBS will tell them.

Both of those statements sound fishy to me. My next OCI will likely be outside of 4/50 so I'm on my own anyway. Gotta love it when people really don't know WTF they are talking about. SA's is a fancy name for clerk most of the time. I don't hate on clerks (most of us were one at some point) but I hate on glorified clerks who don't know jack.

- b

[taibanl]

Originally Posted by 135i_vs_

Thanks, I guess you are going to post SIB 00 04 01?

Attached is the Maintenance List for 335d; fuel filter should be every 2nd oil change.

No. I have one more specific than that

[taibanl]

attached

E70 and E90 diesel engine (M57Y) vehicles, as part of a recent voluntary emissions recall, had a required
vehicle programming/encoding procedure performed.
As part of this programming procedure, the CBS engine oil service time-based interval for diesel engine
vehicles was aligned to match the gasoline engine interval of 24 months.
Diesel engine (M57Y) vehicles with the applicable voluntary emissions recall completed, that now have the
24-month engine oil service interval, are eligible for the Annual Low-mileage Engine Oil Change...

[135i_vs_]

Originally Posted by bvanlieu

Interesting...recently in for my OC (at 11+ miles in < 1 year, they did it happily) however I asked specifically about the fuel filter as I thought it went from 3 to 2 as stated above...dealer and tech say filter is ever 3rd and the CBS will tell them.

Interesting, cause over the phone an SA told me the same thing, it's every 3rd Oil change for the 335d. When I go in, I will show them this document.

Every 2nd Oil change works out to Fuel Filter Change Mileage Interval of 26k
Every 3rd Oil change works out to Fuel Filter Change Mileage Interval of 39k

The 26k makes a lot more sense, as fuel filters are changed in 30k intervals!

There is a statement in this document (Telling the SA to go by the Key Reader for guidance):

[bvanlieu]

What is the latest version of the above doc? IIRC, at one point they purged DEF and refilled. Then that was updated to refill only (imagine that, less work, less money). Doc above says 'change DEF', not fill. Hmmm.

- b

[135i_vs_]

Originally Posted by bvanlieu

What is the latest version of the above doc? IIRC, at one point they purged DEF and refilled. Then that was updated to refill only (imagine that, less work, less money). Doc above says 'change DEF', not fill. Hmmm.

- b

Yes, also for the gasoline the Oil mileage interval changed from 15,000 to 10,000 miles.

I could not find a newer version...maybe Taibanl can help?

[taibanl]

Originally Posted by 135i_vs_

Yes, also for the gasoline the Oil mileage interval changed from 15,000 to 10,000 miles.

I could not find a newer version...maybe Taibanl can help?

I am not aware of a newer version either.

With regard to the fuel filters, I do not believe they are part of CBS. There are a number of items which aren't but the dealer SAs assume that everything is spoon fed to them by the key. Not true.

[135i_vs_]

Had the car serviced; initially SA said fuel filter is every 3rd oil change interval, of course I told him no it's every 2nd. He was confident it was every 3rd; told him I will email him a document when I get to work.

He was responsible enough to contact BMW NA to verify if it is 3rd or 2nd. Sure enough my fuel filter was changed after he received confirmation it's every 2nd. Mileage interval was about 28k miles.

[bvanlieu]

So I went to meet my SA face to face. I showed him my shiny 2011 manual where it clearly says for 335d, fuel filter every 2nd OC. SA quickly stated that 'It doesn't matter what that says. The key fob tells me what to do, and the fob says no fuel filter until the next oil change'. Another gem was 'BMW reserves the right to make changes...". Right I said. And they issue a service bulletin when that happens, so if so I'd like to see that so I can have it for my records. Yeah no.

It gets better.

I try using common sense and logic. Being a fellow about my age (40ish), I figured there was a decent chance that he possessed the basic, critical thinking skills that was taught in schools 20 years ago (forget about it today :P).

We go through line by line, my service history.

OC around 12K.
OC and fuel filter 24K (wait for it...)
OC at 33K
OC at 44K (when I requested fuel filter, no filter done).

After some more cricket music, I asked specifically why BMW would pay for it after 2 oil changes before, but now its saying its not after 2 oil changes, I got the blank stare, followed by a 'What do you want me to do?'. I repeated my self again..asked if he found it at all, remotely peculiar or contradictory that it would be done as this book says the first time, but now its saying don't do it? More silence.

He offered to give me the BMW 800 number to inquire. Really? I am to call BMW regarding this? Not you Mr. Service Adviser given a BMW book that says one thing but a key fob that say another, you don't think its in your interest to investigate this further on behalf of the customer? Or just for S&G even?

60 seconds or so before I was about to ask for his boss, he said he would make a call to his technical folks and get back to me. He photocopied my manual page, took notes.

I have yet to hear back, its been a business day.

Needless to say, although it will be more inconvenient I will be finding another dealer to do my maintenance shortly. I don't need my ass kissed by a yes man. I do demand intelligence and integrity, including admitting you pooched it and will fix it and having a modicum of accountability to solve a problem.

- b

[Mrchntmarine]

Recently has this exact problem with oil changes and fuel filter changes. Dealer originally said every 3rd oil change for fuel filter change wile manual said every 2nd I believe. Manual also said to change oil at least once a year. Bmwna agreed with me that fuel filter change is every 2nd oil change and oil is to be changed once a year regardless of CBD key read out. Dealer covered my skipped fuel filter change and gave me an additional oil change. Search for previous post.

[bvanlieu]

Found at least one thread you reference Mrchntmarine.

" man, i get so tired of fighting these guys all the time - hell, it's in writing and you still have to fight. "

That struck a chord

- b

[135i_vs_]

I have no clue why all the SA's think it's every 3rd Oil Change.
I don't the key fob / CBS tells the computer to change the fuel filter.

Also, this is somewhat of a critical item, don't want anything happening to those pizo injectors...