Dont Buy From Jlevi Street Works

335xiRacer77 · 05-27-2011, 05:31 PM

I purchased painted E92 grilles from them and when i got them there is HUGE paint runs all over them. I paid $120 for them and asked for a $50 refund to get them done correctly and the guy told me he can give me $25 refund and i refused and now they wont email me back!!!! Tell your friends about them!!!

NOT THE WAY TO DO BUSINESS!!!!

lpphreakx06 · 05-27-2011, 06:01 PM

PIcs?

98005xi · 05-27-2011, 06:11 PM

I've ordered from them twice already, and both times, I called ahead to ask for info. Good/decent service and have been happy with their product, however, I haven't purchased anything that was painted.

+1 pics?

335xiRacer77 · 05-27-2011, 06:36 PM

looks 15x worse in person

2M · 05-27-2011, 06:43 PM

You went ahead and installed them. You should have just mailed em back and demanded another set of grilles.

Dark_Knight_335 · 05-27-2011, 07:36 PM

Nothing but positive experiences from JLevi. I would not have trashed them publicly on a forum, but instead taken it up with Nick, who is part owner. JLevi has always worked with me on any issues I had, which have been few and far between, but I can vouch for Nick, who has always shown a love for his customers and a dedication to the BMW heritage. Sorry for your issues- better luck next time.

psnt1ol · 05-27-2011, 09:59 PM

Quote:

Originally Posted by SDeFranco1

Nothing but positive experiences from JLevi. I would not have trashed them publicly on a forum, but instead taken it up with Nick, who is part owner. JLevi has always worked with me on any issues I had, which have been few and far between, but I can vouch for Nick, who has always shown a love for his customers and a dedication to the BMW heritage. Sorry for your issues- better luck next time.

+100000!!!!

I have met the guys that work there since I live in North Cal. Its hard for me to believe they wouldn't work with you.

D335NUTZ · 05-27-2011, 11:17 PM

I ordered my m3 side skirts and aero lip both prepainted and they came perfect... Color matched and all. Their customer service was great. Looks like you had to gave done something dumb to have them ignore you. Need to hear both sides of the story.

michaelalex17 · 05-27-2011, 11:29 PM

Quote:

Originally Posted by Wilazn

I ordered my m3 side skirts and aero lip both prepainted and they came perfect... Color matched and all. Their customer service was great. Looks like you had to gave done something dumb to have them ignore you. Need to hear both sides of the story.

agreed. I have asked Nick a lot of questions and he has always answered me very fast. i have ordered numerous things from them and they are always in great condition. i dont think you should have publicly bashed them like that but i am curious to heat the other side of the story.

SV Concepts II · 05-28-2011, 02:13 AM

Quote:

Originally Posted by 335xiRacer77

I purchased painted E92 grilles from them and when i got them there is HUGE paint runs all over them. I paid $120 for them and asked for a $50 refund to get them done correctly and the guy told me he can give me $25 refund and i refused and now they wont email me back!!!! Tell your friends about them!!!

NOT THE WAY TO DO BUSINESS!!!!

I am sorry to hear about this issue you have encountered with our painted product. There is no reason this should have ever passed QC and ship out to you. Customer service is our top priority and our reputation speaks for itself. We would never intentionally ignore an email from any of our customers, regardless of the issue. It could be possible that the email was never received. Perhaps it was sent to a spam folder or it could have been lost in cyberspace. Please email me directly at Bryan@JleviSW.com and I will make sure you get taken care of. If you do not hear back from me within 24hrs, please follow up with a phone call to ensure we received your email.

acerboo · 05-28-2011, 02:34 AM

Quote:

Originally Posted by Bryan@Jlevi SW

I am sorry to hear about this issue you have encountered with our painted product. There is no reason this should have ever passed QC and ship out to you. Customer service is our top priority and our reputation speaks for itself. We would never intentionally ignore an email from any of our customers, regardless of the issue. It could be possible that the email was never received. Perhaps it was sent to a spam folder or it could have been lost in cyberspace. Please email me directly at Bryan@JleviSW.com and I will make sure you get taken care of. If you do not hear back from me within 24hrs, please follow up with a phone call to ensure we received your email.

cant say fairer than that!

sandman0615 · 05-28-2011, 10:04 AM

jlevisw is by far the best vendor ive dealt with for any bimmer. best prices, awesome communication, friendly and helpful people. the site is a little lame tho

335xiRacer77 · 05-28-2011, 01:25 PM

But the problem is that you did receive the emails i sent because i got one reply stating that i would receive a $25 discount? And upon opening the box i was so excited to install them i did not notice right away and ripped my old ones out and broke them, so yes normally i would send them back but theres no way in hell that i'm driving my car without grilles for a week because someone cant do a small paint job correctly, i asked JLevi for a $50 refund and they told me no that it would be $25 to get it redone. But how can you tell me it only costs $25 to get done when i got 2 bids for over $50 to get it re done. Maybe where your company is located its only $25, but not where i live. I sent three emails and did not hear back after i demanded a $50 refund.

SO YES, i will openly talk about my problem with JLevi because this is not right and Its no way to conduct proper business. Im glad many of you had a great experience with them but i have not so i can only post about my experience. If JLevi wants to make this right they can give me the refund i asked for or ship me a new set at no cost and i will ship back the old ones when i get the new ones in the mail. Simple as that.

I own my own business and i know i would do everything i can to keep my Name in tact and customers happy. Even if it means taking a loss on a transaction to keep someones future business.

Thanks

D335NUTZ · 05-28-2011, 01:32 PM

Quote:

Originally Posted by 335xiRacer77

But the problem is that you did receive the emails i sent because i got one reply stating that i would receive a $25 discount? And upon opening the box i was so excited to install them i did not notice right away and ripped my old ones out and broke them, so yes normally i would send them back but theres no way in hell that i'm driving my car without grilles for a week because someone cant do a small paint job correctly, i asked JLevi for a $50 refund and they told me no that it would be $25 to get it redone. But how can you tell me it only costs $25 to get done when i got 2 bids for over $50 to get it re done. Maybe where your company is located its only $25, but not where i live. I sent three emails and did not hear back after i demanded a $50 refund.

SO YES, i will openly talk about my problem with JLevi because this is not right and Its no way to conduct proper business. Im glad many of you had a great experience with them but i have not so i can only post about my experience. If JLevi wants to make this right they can give me the refund i asked for or ship me a new set at no cost and i will ship back the old ones when i get the new ones in the mail. Simple as that.

I own my own business and i know i would do everything i can to keep my Name in tact and customers happy. Even if it means taking a loss on a transaction to keep someones future business.

Thanks

Sounds like your problem. Not theirs...

SV Concepts · 05-28-2011, 03:27 PM

I emailed you Thursday and said that I was out of town on business, but had informed my Operations department to issue you a $50 refund, and if you did not receive it by the end of the day Friday to contact me (Mike) directly. Haven't heard from you, so I assumed that you received your refund. Apparently not. Please contact us so we can right this situation.

335xiRacer77 · 05-28-2011, 06:17 PM

No email on thursday, never was told you were out of town, only had one email from your company and it stated that i needed to ship them back and i told you i couldnt because then i wouldnt have grills for a week or so and then you offered $25.00. I was not happy with that so i emailed 3 more times and never heard back, so in fact you are incorrect..

And how is this my problem again?

Mpower77i · 05-28-2011, 06:26 PM

Quote:

Originally Posted by Wilazn

Sounds like your problem. Not theirs...

Care to explain why?

JoeyBananaz18 · 05-28-2011, 06:48 PM

Quote:

Originally Posted by 335xiRacer77

And how is this my problem again?

Quote:

Originally Posted by 335xiRacer77

But the problem is that you did receive the emails i sent because i got one reply stating that i would receive a $25 discount? And upon opening the box i was so excited to install them i did not notice right away and ripped my old ones out and broke them, so yes normally i would send them back but theres no way in hell that i'm driving my car without grilles for a week because someone cant do a small paint job correctly, i asked JLevi for a $50 refund and they told me no that it would be $25 to get it redone. But how can you tell me it only costs $25 to get done when i got 2 bids for over $50 to get it re done. Maybe where your company is located its only $25, but not where i live. I sent three emails and did not hear back after i demanded a $50 refund.

SO YES, i will openly talk about my problem with JLevi because this is not right and Its no way to conduct proper business. Im glad many of you had a great experience with them but i have not so i can only post about my experience. If JLevi wants to make this right they can give me the refund i asked for or ship me a new set at no cost and i will ship back the old ones when i get the new ones in the mail. Simple as that.

I own my own business and i know i would do everything i can to keep my Name in tact and customers happy. Even if it means taking a loss on a transaction to keep someones future business.

Thanks

I was extatic when i saw my H&R box arrive last year with my coils. but that doesn't mean i ripped out my suspension just like that. And when my LUX came a couple of weeks ago i didn't smash my headlights to get them in. How bad did they break that you can't get them back in?

And not for nothing but it sounds like they're trying to make right of the situation but you just keep on complaining.

sk8board511 · 05-28-2011, 07:36 PM

Troll... They are an amazing company and are willing to work with you publicly on the forums and yet you still bitch and moan over what they are trying to correct with you? You sir are a douche bag. Jlevi is a great company always have been always will be.

fibonacci · 05-28-2011, 07:47 PM

Quote:

Originally Posted by sk8board511

Troll... They are an amazing company and are willing to work with you publicly on the forums and yet you still bitch and moan over what they are trying to correct with you? You sir are a douche bag. Jlevi is a great company always have been always will be.

+1

If these companies (all, not JVL in particular) didn't have to do BS damage control like this they could spend more time shipping/selling products, maybe even at lower prices.

JSCO · 05-28-2011, 07:49 PM

I ordered the same product in BSM and it came out great...you are being refunded the cash..take it and if you feel that strongly, never do business with them again..I understand your frustration but they are meeting you half way...have a good one..

Mpower77i · 05-28-2011, 08:52 PM

The topic starter's experience is the topic starter's personal experience. No one else's. His issue seems to be in the process of being taken care of ONLY as a result of his forum complaint. That said I wouldnt have gone as far as to title a thread "dont buy from XXX"

Win win for buyer and seller in my opinion.

05-27-2011, 05:31 PM	#1
335xiRacer77 Second Lieutenant 11 Rep 270 Posts Drives: 2008 335xi Join Date: Mar 2011 Location: home iTrader: (0)	Dont Buy From Jlevi Street Works I purchased painted E92 grilles from them and when i got them there is HUGE paint runs all over them. I paid $120 for them and asked for a $50 refund to get them done correctly and the guy told me he can give me $25 refund and i refused and now they wont email me back!!!! Tell your friends about them!!! NOT THE WAY TO DO BUSINESS!!!! __________________ 2008 335XI BLUE
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05-27-2011, 06:01 PM	#2
lpphreakx06 Professional Moose Racer 316 Rep 7,509 Posts Drives: SG 335i E92 RIP + 2015 SS M3 Join Date: Jul 2008 Location: Bellevue, Wa iTrader: (25)	PIcs? __________________ Visit my blog anytime: http://www.sfpayments.com BMW Dream Team PNW Chapter, member #1 \|HP Autowerks \| AR DESIGN \| BMW PERFORMANCE \| STOP TECH \| Volk Racing\| AMS \| ARKYM
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05-27-2011, 06:11 PM	#3
98005xi Just a lowly, lowly cook 27 Rep 1,155 Posts Drives: 2010 335xi Join Date: May 2010 Location: Bellevue, WA iTrader: (0)	I've ordered from them twice already, and both times, I called ahead to ask for info. Good/decent service and have been happy with their product, however, I haven't purchased anything that was painted. +1 pics? __________________
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05-27-2011, 06:36 PM	#4
335xiRacer77 Second Lieutenant 11 Rep 270 Posts Drives: 2008 335xi Join Date: Mar 2011 Location: home iTrader: (0)	looks 15x worse in person Attached Images __________________ 2008 335XI BLUE
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05-27-2011, 06:43 PM	#5
2M Colonel 503 Rep 2,200 Posts Drives: Mineral Grey M2 Join Date: Sep 2009 Location: New York iTrader: (2)	You went ahead and installed them. You should have just mailed em back and demanded another set of grilles. __________________ E9X Picture Game: 8 points: (High visibility jacket; Strip Club; Pizzeria; Sobriety Test; E9x dressed for Halloween, Billiards, Oil Change, Orange Cone)
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05-27-2011, 07:36 PM	#6
Dark_Knight_335 Came to the N55 Darkside 1112 Rep 12,740 Posts Drives: 2011 335 E93 M-Sport Join Date: May 2010 Location: NY/NJ iTrader: (28)	Nothing but positive experiences from JLevi. I would not have trashed them publicly on a forum, but instead taken it up with Nick, who is part owner. JLevi has always worked with me on any issues I had, which have been few and far between, but I can vouch for Nick, who has always shown a love for his customers and a dedication to the BMW heritage. Sorry for your issues- better luck next time.
	Appreciate 0

05-27-2011, 11:17 PM	#8
D335NUTZ The Blue Beast 142 Rep 5,665 Posts Drives: 2008 E92 335xi in Montego Blue Join Date: Jan 2011 Location: Queens, New York iTrader: (8)	I ordered my m3 side skirts and aero lip both prepainted and they came perfect... Color matched and all. Their customer service was great. Looks like you had to gave done something dumb to have them ignore you. Need to hear both sides of the story. __________________ Cobb AP Stage 2+ \| BMS DCI \| UR Catless DP \| UR Chargepipe \| Tial BV 50mm \| BSH OCC \| ETS FMIC \| Eisenmann Race Exhaust \| KWv1 Coilovers \| Volk TE37 TC Kline Ed.
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05-28-2011, 10:04 AM	#12
sandman0615 bimmer freak 98 Rep 579 Posts Drives: F30 335xi 6MT Join Date: Sep 2009 Location: USA iTrader: (2)	jlevisw is by far the best vendor ive dealt with for any bimmer. best prices, awesome communication, friendly and helpful people. the site is a little lame tho __________________ F30 335xi 6MT \| E90 325xi 6MT \| RIP E46 330xi \|\|DIY: DEPO P90\|\|
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05-28-2011, 01:25 PM	#13
335xiRacer77 Second Lieutenant 11 Rep 270 Posts Drives: 2008 335xi Join Date: Mar 2011 Location: home iTrader: (0)	But the problem is that you did receive the emails i sent because i got one reply stating that i would receive a $25 discount? And upon opening the box i was so excited to install them i did not notice right away and ripped my old ones out and broke them, so yes normally i would send them back but theres no way in hell that i'm driving my car without grilles for a week because someone cant do a small paint job correctly, i asked JLevi for a $50 refund and they told me no that it would be $25 to get it redone. But how can you tell me it only costs $25 to get done when i got 2 bids for over $50 to get it re done. Maybe where your company is located its only $25, but not where i live. I sent three emails and did not hear back after i demanded a $50 refund. SO YES, i will openly talk about my problem with JLevi because this is not right and Its no way to conduct proper business. Im glad many of you had a great experience with them but i have not so i can only post about my experience. If JLevi wants to make this right they can give me the refund i asked for or ship me a new set at no cost and i will ship back the old ones when i get the new ones in the mail. Simple as that. I own my own business and i know i would do everything i can to keep my Name in tact and customers happy. Even if it means taking a loss on a transaction to keep someones future business. Thanks __________________ 2008 335XI BLUE
	Appreciate 0

05-28-2011, 03:27 PM	#15
SV Concepts 361 Rep 5,859 Posts Drives: Vorsteiner E60 M5 Join Date: Mar 2006 Location: 1460 White Oaks Rd. Suite F. Campbell, CA 95008 iTrader: (10)	I emailed you Thursday and said that I was out of town on business, but had informed my Operations department to issue you a $50 refund, and if you did not receive it by the end of the day Friday to contact me (Mike) directly. Haven't heard from you, so I assumed that you received your refund. Apparently not. Please contact us so we can right this situation.
	Appreciate 0

05-28-2011, 06:17 PM	#16
335xiRacer77 Second Lieutenant 11 Rep 270 Posts Drives: 2008 335xi Join Date: Mar 2011 Location: home iTrader: (0)	No email on thursday, never was told you were out of town, only had one email from your company and it stated that i needed to ship them back and i told you i couldnt because then i wouldnt have grills for a week or so and then you offered $25.00. I was not happy with that so i emailed 3 more times and never heard back, so in fact you are incorrect.. And how is this my problem again? __________________ 2008 335XI BLUE
	Appreciate 0

05-28-2011, 07:36 PM	#19
sk8board511 Captain 48 Rep 689 Posts Drives: 07 E90-Bikes on bikes on bikes Join Date: Feb 2010 Location: Charlotte NC iTrader: (0)	Troll... They are an amazing company and are willing to work with you publicly on the forums and yet you still bitch and moan over what they are trying to correct with you? You sir are a douche bag. Jlevi is a great company always have been always will be. __________________ KING"ish" OF Changed for collins
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05-28-2011, 07:49 PM	#21
JSCO Brigadier General 533 Rep 3,717 Posts Drives: AMG GT Join Date: Jan 2010 Location: Tampa iTrader: (4)	I ordered the same product in BSM and it came out great...you are being refunded the cash..take it and if you feel that strongly, never do business with them again..I understand your frustration but they are meeting you half way...have a good one..
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05-28-2011, 08:52 PM	#22
Mpower77i Second Lieutenant 24 Rep 214 Posts Drives: E90 335i Join Date: Apr 2011 Location: NOVA iTrader: (7)	The topic starter's experience is the topic starter's personal experience. No one else's. His issue seems to be in the process of being taken care of ONLY as a result of his forum complaint. That said I wouldnt have gone as far as to title a thread "dont buy from XXX" Win win for buyer and seller in my opinion.
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