|
|
|
|
|
|
BMW Garage | BMW Meets | Register | Today's Posts | Search |
|
BMW 3-Series (E90 E92) Forum
>
**LUX ANGEL EYES CO.** won't give me my LUX back ANY ADVICE?
|
|
08-24-2012, 04:05 PM | #1 |
ㅎㅎㅎ
25
Rep 237
Posts
Drives: 2012 M3 zcp & preLCI e90 335i
Join Date: Mar 2010
Location: Brentwood, TN
|
**LUX ANGEL EYES CO.** won't give me my LUX back ANY ADVICE?
I had LUX v5.0 on my e90 pre LCI 335.
The driver side LUX LED got cracked. So I sent an email to LUX Co. about it and they told me to send it to them with RMA form and some cash to repair it. I sent my broken LUX 5.0 and got it back. The problem starts from here. After I got it back, I installed it on my car. But I realized driver side angel eye and passenger side angel eye have different color. Passenger side angel eyes have bright white color and driver side angel eyes (which is the one that I got repaired from LUX Co.) have bluish color. I sent an email to LUX Co. that I think they accidently put version 4.0 LED on my LUX. (as many of you guys know LUX v4.0 has blueish color) I tried to send picture of it, but my phone and camera couldn't capture the color differece. So they told me to send both side of LUX so they can see the difference and fix it again. So I sent pair of LUX 5.0 with RMA and CASH again I checked tracking number and LUX Co. have received my LUX last week. I sent an email saying when I can get my lux back (because I have to leave town soon to go back to college). I didn't get reply. I waited 2 days and sent another email. NO reply. I went to their website and left message. No reply. They used to reply my message in few hrs or at least in 1 day. Since they dont have phone number listed on their website, I couldnt make a call. Only way to contact them is to send an email or leave message on their website. I have waited almost 2 weeks and they are keep ignoring my messages. Should I wait more? or is there anything I can do right now? If anyone know their phone number PLEASE let me know!! THANKS FOR READING MY THREAD EDIT: I found this picture from someone's thread and mine looked just like this (picture from http://www.e90post.com/forums/showthread.php?t=132215) left- LUX 4.0 right - LUX 5.0
__________________
2007 E90 335i Pre-Lci 19" m6 wheels/m3 style front bumper/CF interior trim/B&W emblem/jb3/CF m3 spoiler/lux5.0/blackline/led fog/black grille/12mm MS & 20mm TMS spacers
2012 E92 ZCP M3 LUX/ Performance rear spoiler/black performance grille/M3 Performance exhaust/12mm 15mm TMS spacer Last edited by guribeng1; 08-24-2012 at 04:22 PM.. |
08-24-2012, 07:32 PM | #2 |
ㅎㅎㅎ
25
Rep 237
Posts
Drives: 2012 M3 zcp & preLCI e90 335i
Join Date: Mar 2010
Location: Brentwood, TN
|
N.E. ONE?
__________________
2007 E90 335i Pre-Lci 19" m6 wheels/m3 style front bumper/CF interior trim/B&W emblem/jb3/CF m3 spoiler/lux5.0/blackline/led fog/black grille/12mm MS & 20mm TMS spacers
2012 E92 ZCP M3 LUX/ Performance rear spoiler/black performance grille/M3 Performance exhaust/12mm 15mm TMS spacer |
Appreciate
0
|
08-24-2012, 07:37 PM | #3 |
My other ride is a Bianchi Infinito
96
Rep 2,767
Posts |
Sounds fishy. I've heard of some complaints with them before, but overall they seem ok. I'm sure this will catch their attention so don't worry.
|
Appreciate
0
|
08-24-2012, 07:59 PM | #5 |
New Member
1
Rep 25
Posts |
Sorry, a bit off topic. Does anyone have v5.1 or v5.2? I actually like the look of the 4.0, will the 5.1 or5.2 have any hints of blue?
Subscribed. Op, just ordered a set and have seen some interesting threads about them so a bit worried about quality/service if problems are to arise later on. |
Appreciate
0
|
08-24-2012, 10:29 PM | #6 |
I have to return some video tapes
362
Rep 4,712
Posts |
i hope they compensate you or something. i don't want to lose respect for them
__________________
13 Carbon Black e70 X5M - 13 Black Sapphire e92 335i - 10 Le Mans Blue e92 335i - 09 Monaco Blue e92 328i xdrive - 07 Sparkling Graphite e92 328xi
|
Appreciate
0
|
08-26-2012, 11:05 AM | #8 |
ㅎㅎㅎ
25
Rep 237
Posts
Drives: 2012 M3 zcp & preLCI e90 335i
Join Date: Mar 2010
Location: Brentwood, TN
|
Still waiting
__________________
2007 E90 335i Pre-Lci 19" m6 wheels/m3 style front bumper/CF interior trim/B&W emblem/jb3/CF m3 spoiler/lux5.0/blackline/led fog/black grille/12mm MS & 20mm TMS spacers
2012 E92 ZCP M3 LUX/ Performance rear spoiler/black performance grille/M3 Performance exhaust/12mm 15mm TMS spacer |
Appreciate
0
|
08-26-2012, 12:59 PM | #9 |
I have to return some video tapes
362
Rep 4,712
Posts |
i'm surprised they haven't seen this and said something
__________________
13 Carbon Black e70 X5M - 13 Black Sapphire e92 335i - 10 Le Mans Blue e92 335i - 09 Monaco Blue e92 328i xdrive - 07 Sparkling Graphite e92 328xi
|
Appreciate
0
|
08-26-2012, 01:04 PM | #10 |
oG
56
Rep 487
Posts |
let's keep bumping this until he gets a response!
|
Appreciate
0
|
08-26-2012, 01:16 PM | #11 |
Second Lieutenant
56
Rep 209
Posts |
Do you have to really take off the tires to change angel eyes? Thanks
__________________
2008 E90 335i
Jet Black, Black Leatherette, Aluminum, Automatic, Paddle, Sport Package, Ipod/USB, Formula One Pinnacle Tint 35%, Depo Blackline, M3 reps front bumper, Black Gloss Grille, Matte Black M359, V1 |
Appreciate
0
|
08-26-2012, 01:30 PM | #12 | |
ㅎㅎㅎ
25
Rep 237
Posts
Drives: 2012 M3 zcp & preLCI e90 335i
Join Date: Mar 2010
Location: Brentwood, TN
|
Quote:
AND yes, its easier to change angel eyes without the wheels. You can still change it with wheels on your car, but u will not be able to see what you are doing since theres not enough space.
__________________
2007 E90 335i Pre-Lci 19" m6 wheels/m3 style front bumper/CF interior trim/B&W emblem/jb3/CF m3 spoiler/lux5.0/blackline/led fog/black grille/12mm MS & 20mm TMS spacers
2012 E92 ZCP M3 LUX/ Performance rear spoiler/black performance grille/M3 Performance exhaust/12mm 15mm TMS spacer |
|
Appreciate
0
|
08-26-2012, 02:31 PM | #13 |
Captain
71
Rep 628
Posts
Drives: ...when not replacing gaskets
Join Date: Apr 2011
Location: Friendly Maritimes ;)
|
I've ordered LUX V5.1's way back and had a problem with one of the units. It took a bit of emailing but eventually worked it out. He sent me a new one and I didn't even have to send him back the malfunctioning one. I have a good shot of them in my 'Garage' pics. They are a perfect match with the Xenons so yeah they are more whitish.
|
Appreciate
0
|
08-26-2012, 02:39 PM | #14 |
First Lieutenant
16
Rep 370
Posts |
It's my understanding that LUX is literally one guy who does this out of his garage on a part-time basis. There may be some good reasons for his delay in responding. It's not ideal, but it's a risk we take when we start into the modding hobby.
__________________
2012+ 09 E93 335i - Space Gray, N54, Sport, Premium, Comfort, Logic7, Nav Mods - Reflectors, LUX, Pedals, M3 Spoiler, Black Grilles, Macht Schnell, Aero, ESS, StopTech
2011-12 07 E60 M5 - Indy Red |
Appreciate
0
|
08-26-2012, 04:05 PM | #17 |
Lieutenant
43
Rep 434
Posts
Drives: 2020 Tesla Model 3
Join Date: Nov 2008
Location: Queens, NY
|
|
Appreciate
0
|
08-26-2012, 05:40 PM | #18 |
BimmerPost Supporting Vendor
469
Rep 4,937
Posts |
I'm sorry for the confusion, but we have already replied to your e-mail a few days ago...... We have fixed this issue for you and the lights are in the mail back to you, 100% repaired. If you have not received our e-mail response, the e-mail with the tracking number, and our follow up e-mails please let me know and i'll be glad to get them all over to you ASAP.
As well sorry we haven't responded sooner, we have been preparing for Bimmerfest and were there the entire weekend. This is the first chance we had to get back on the computer.
__________________
|
Appreciate
0
|
08-26-2012, 07:02 PM | #19 | |
ㅎㅎㅎ
25
Rep 237
Posts
Drives: 2012 M3 zcp & preLCI e90 335i
Join Date: Mar 2010
Location: Brentwood, TN
|
Quote:
Can you pm me the tracking number? I didnt get the email And thanks again for reparing my LUX
__________________
2007 E90 335i Pre-Lci 19" m6 wheels/m3 style front bumper/CF interior trim/B&W emblem/jb3/CF m3 spoiler/lux5.0/blackline/led fog/black grille/12mm MS & 20mm TMS spacers
2012 E92 ZCP M3 LUX/ Performance rear spoiler/black performance grille/M3 Performance exhaust/12mm 15mm TMS spacer Last edited by guribeng1; 08-26-2012 at 07:07 PM.. |
|
Appreciate
0
|
08-26-2012, 08:37 PM | #20 |
BimmerPost Supporting Vendor
469
Rep 4,937
Posts |
Please send me an e-mail again - Sales@LuxAngelEyes.com and i'll let you know.
__________________
|
Appreciate
0
|
Bookmarks |
|
|