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Help ! Hard time from dealer
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11-07-2012, 09:04 PM | #1 |
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Help ! Hard time from dealer
Brought my car in for the wastegate rattle(turbo replacement) and apparently since my car has dinan they can't honor the extended warranty. They sold me the car that way so what should I do or say?
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11-07-2012, 10:17 PM | #2 |
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11-08-2012, 06:08 AM | #4 |
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Dinan and BMW have split up I heard in certain dealerships, but I bought my car from the same BMW dealership that is telling me this. If that's the case why would they sell me a car like that. It can't get any recalls or extended warranties so why sell me a vehicle like that.
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11-08-2012, 06:42 AM | #6 |
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Wow Tari. That is messed up. I would get a lawyer into this for sure As you have proof you told SA and tech about the tune and they didn't believe you when u bought the used car off of them.
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11-08-2012, 10:46 AM | #8 |
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You need to read the fine print in your contract. There is probably a clause that BMW NA does not cover repair and replacement costs related to non-BMW parts installed on your vehicle, and probably will not cover any parts thatmight be damaged due to installation of after-market components. Did you ask this question when you were purchasing it or just assumed that is covered?
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11-08-2012, 10:47 AM | #9 |
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Call BMW customer service. DINAN was the ONLY approved aftermarket performance company BMW would honor. Things may have changed and you may get some schlub on the phone at customer service who doesnt even know what DINAN is.
Cant imagine you cant get this resolved without too much trouble....Try Habberstad, they are a DINAN dealer, maybe they can guide or assist you |
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11-08-2012, 11:44 AM | #10 |
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thats messed up, but I keep trying and speak to higher management at that dealer who sold you the car and see if they can make an exception to honor the warranty
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11-08-2012, 09:03 PM | #11 | |
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11-08-2012, 11:11 PM | #12 | |
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11-09-2012, 09:16 AM | #13 | |
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11-11-2012, 01:32 PM | #14 | |
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11-11-2012, 01:37 PM | #15 |
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11-19-2012, 09:37 PM | #18 |
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