door comes open on parcelforce van ?

MIKEYBMW1 · 06-21-2009, 04:13 PM

Well where do I start ,expecting my carbon bits from abroad and I ring Parcelforce as they left delivery card and did not turn up next day as promised on card and guess what , they tell me that the side door on there van had a fault and 1 parcel have fallen out on route and yes it was mine , only got £400 of carbon bits in for my car .

Can you believe this?

Manager is going to call me Tomorrow what should I demand from him Guys?

SoYank · 06-21-2009, 04:22 PM

A replacement PLUS free lifetime parcel service anywhere. I'm now wondering where my parcel is; it's only a week late on its second trip.

MIKEYBMW1 · 06-21-2009, 04:37 PM

Well I tell you mate I am not impressed, I have been driving vans for over 25 years as I am a builder and I have never had a door come open and surely if it did you would notice and its really wierd that my parcel was the only one that was lost .

beemerbird · 06-21-2009, 04:41 PM

Who is the customer here? Is it not the company you have bought the carbon bits from who is the customer ie. using Parcelforces services?

I would suggest that you consider rejecting the parcel as the goods are damaged and report this to your seller, who then has to take the matter up with Parcelforce as their customer. That would be my understanding of the situation tbh.

In the meantime your seller will have to despatch further/replacement goods.

Edit: Hopefully your seller will have increased the standard insurance cover for damage?

MIKEYBMW1 · 06-21-2009, 04:47 PM

the parcel has not been found could be anywhere , I have contacted the seller and they are talking to EMS the courier in China who are then going to be talking to Parcel force , trust me I will be getting replacemants otherwise my credit card company will be notified. just giving the companys a chance to sort this out first.

beemerbird · 06-21-2009, 04:51 PM

Look out for the bits on fleabay then..........or am I being cynical?

Good luck getting it sorted anyhow.

Speedtrap · 06-21-2009, 04:54 PM

Sorry to hear this - hope you bought insurance as well with your order or else anything like this will not be covered at all.

willhollin · 06-21-2009, 04:55 PM

The Parcelforce van driver wasn't Dutch was he?

M3-FAST · 06-21-2009, 04:55 PM

Not good matey

Hope you get it sorted soon - the sellers should be covered for this.

What CF goodies were on the way for the beast?

NFS · 06-21-2009, 04:58 PM

Quote:

Originally Posted by beemerbird

Look out for the bits on fleabay then..........or am I being cynical?

My thoughts as well. It's a bit odd that the parcel only fell 'off the back of the lorry' after they had failed to deliver it.

Odd as well that this was the only one that fell out.

beemerbird · 06-21-2009, 05:03 PM

Quote:

Originally Posted by willhollin

The Parcelforce van driver wasn't Dutch was he?

Polish probably.........Will, broaden your horizons and grasp the concept that flying Dutchmen are common place in East Yorks.............ever heard of Tunderman

http://www.touchlocal.com/business/list/bid/3229013

M3-FAST · 06-21-2009, 05:04 PM

Quote:

Originally Posted by beemerbird

Polish probably.........Will, broaden your horizons and grasp the concept that flying Dutchmen are common place in East Yorks.............ever heard of Tunderman

http://www.touchlocal.com/business/list/bid/3229013

They import frozen Dutchmen?????

MIKEYBMW1 · 06-21-2009, 05:05 PM

personally I think the driver has chucked it out of the van as he tried to deliver it at 3.55pm and he would be back on his way home or to parcelforce ,I just think he thought fuck it I can't be arsed to go back tomorrow , but I tell you his head will roll because I won't let it go , just for the record I paid extra for the insurance I always do as just don't trust the twats.

MIKEYBMW1 · 06-21-2009, 05:07 PM

Quote:

Originally Posted by NFS

My thoughts as well. It's a bit odd that the parcel only fell 'off the back of the lorry' after they had failed to deliver it.

Odd as well that this was the only one that fell out.

Really odd and I don't believe a word of it will see what happens tomorror and will keep you all posted.

beemerbird · 06-21-2009, 05:08 PM

Quote:

Originally Posted by M3-FAST

They import frozen Dutchmen?????

MO_1 · 06-22-2009, 05:25 AM

Who did you order the parts from?

MIKEYBMW1 · 06-22-2009, 02:01 PM

Well Parcelforce did not call me Today so I rang them at 4pm and the manager had gone home so they obviously couldn't give a toss ,I have demanded that another higher up the ladder manager calls me in the morning or I am taking legal advise ,the seller has told me that they will refund/or replace the items as soon as they have confirmation that the parcel has been lost .

beemerbird · 06-22-2009, 03:51 PM

Partial result then so far.

MIKEYBMW1 · 06-22-2009, 04:55 PM

yes ish ,lets wait and see.

RagingKileak · 06-24-2009, 07:06 AM

If Conan was here, and believe me - he is in spirit, he would say...

Crush my enemies,
See them driven before me,
Hear the lamentations of the women!

I would probably take his advice, it worked out alright in the end.

Matt

MIKEYBMW1 · 06-25-2009, 12:47 PM

seller refunded my money in full Today

SoYank · 06-25-2009, 04:44 PM

Good to hear, Mikey. Hopefully the company can recoup the cost from the shipping company so prices don't go up on account of the "mishap".

06-21-2009, 04:13 PM	#1
MIKEYBMW1 GT3 47 Rep 1,679 Posts Drives: PORSCHE GT3 Join Date: Sep 2008 Location: LINCOLNSHIRE UK iTrader: (1)	door comes open on parcelforce van ? Well where do I start ,expecting my carbon bits from abroad and I ring Parcelforce as they left delivery card and did not turn up next day as promised on card and guess what , they tell me that the side door on there van had a fault and 1 parcel have fallen out on route and yes it was mine , only got £400 of carbon bits in for my car . Can you believe this? Manager is going to call me Tomorrow what should I demand from him Guys? __________________ PORSCHE GT3
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06-21-2009, 04:22 PM	#2
SoYank Major General 571 Rep 7,519 Posts Drives: 2009 E90 335i MT Join Date: Mar 2006 Location: Vinton, Virginia iTrader: (1) Garage List 2009 BMW E90 335i S ... [9.00]	A replacement PLUS free lifetime parcel service anywhere. I'm now wondering where my parcel is; it's only a week late on its second trip. __________________ **2009 E90 335i Montego Blue · Black Leather · Burl Walnut · 6MT · US Spec** SatNav • ZPP • ZCW • 6FL • TPMS • iDrive • PDC • HWS • Xenons • BMW Assist • Power Rear Sunshade • Logic 7 European Taillights • Rear Foglamp • OEM Alarm • PicoTray • DataToys XM-DVR • Multi-view Processor Quaife ATB LSD • Short Shift Knob • Hartge Anti-Roll Bars • AP Racing Front Brakes • 19" Style 269
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06-21-2009, 04:37 PM	#3
MIKEYBMW1 GT3 47 Rep 1,679 Posts Drives: PORSCHE GT3 Join Date: Sep 2008 Location: LINCOLNSHIRE UK iTrader: (1)	Well I tell you mate I am not impressed, I have been driving vans for over 25 years as I am a builder and I have never had a door come open and surely if it did you would notice and its really wierd that my parcel was the only one that was lost . __________________ PORSCHE GT3
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06-21-2009, 04:41 PM	#4
beemerbird Major General 172 Rep 7,953 Posts Drives: Merc diesel Join Date: Oct 2007 Location: Yorkshire iTrader: (0) Garage List 2010 TTRS [9.00] 2007 Audi S5 [0.00] May 2007 Porsche 99 ... [0.00] March 2007 Porsche ... [0.00] Sep. 2007 E92 335d SE [0.00] July 2006 E90 330i ... [0.00]	Who is the customer here? Is it not the company you have bought the carbon bits from who is the customer ie. using Parcelforces services? I would suggest that you consider rejecting the parcel as the goods are damaged and report this to your seller, who then has to take the matter up with Parcelforce as their customer. That would be my understanding of the situation tbh. In the meantime your seller will have to despatch further/replacement goods. Edit: Hopefully your seller will have increased the standard insurance cover for damage?
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06-21-2009, 04:47 PM	#5
MIKEYBMW1 GT3 47 Rep 1,679 Posts Drives: PORSCHE GT3 Join Date: Sep 2008 Location: LINCOLNSHIRE UK iTrader: (1)	the parcel has not been found could be anywhere , I have contacted the seller and they are talking to EMS the courier in China who are then going to be talking to Parcel force , trust me I will be getting replacemants otherwise my credit card company will be notified. just giving the companys a chance to sort this out first. __________________ PORSCHE GT3
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06-21-2009, 04:51 PM	#6
beemerbird Major General 172 Rep 7,953 Posts Drives: Merc diesel Join Date: Oct 2007 Location: Yorkshire iTrader: (0) Garage List 2010 TTRS [9.00] 2007 Audi S5 [0.00] May 2007 Porsche 99 ... [0.00] March 2007 Porsche ... [0.00] Sep. 2007 E92 335d SE [0.00] July 2006 E90 330i ... [0.00]	Look out for the bits on fleabay then..........or am I being cynical? Good luck getting it sorted anyhow.
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06-21-2009, 04:54 PM	#7
Speedtrap Lieutenant Colonel 57 Rep 1,798 Posts Drives: A very fast car :) Join Date: Sep 2008 Location: London iTrader: (0)	Sorry to hear this - hope you bought insurance as well with your order or else anything like this will not be covered at all. __________________
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06-21-2009, 04:55 PM	#8
willhollin Major General 268 Rep 9,915 Posts Drives: VW T5 Join Date: Apr 2008 Location: Worcestershire iTrader: (1) Garage List 2007 BMW E92 330d SE [10.00] 2010 Transporter T5 ... [0.00]	The Parcelforce van driver wasn't Dutch was he? __________________
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06-21-2009, 04:55 PM	#9
M3-FAST Defected to the dark side..... 210 Rep 5,795 Posts Drives: BMW M5 LCi Join Date: May 2007 Location: Stafford, UK iTrader: (11) Garage List 2009 E90 M3 [10.00] 2007 325i M-sport C ... [9.00]	Not good matey Hope you get it sorted soon - the sellers should be covered for this. What CF goodies were on the way for the beast?
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06-21-2009, 05:05 PM	#13
MIKEYBMW1 GT3 47 Rep 1,679 Posts Drives: PORSCHE GT3 Join Date: Sep 2008 Location: LINCOLNSHIRE UK iTrader: (1)	personally I think the driver has chucked it out of the van as he tried to deliver it at 3.55pm and he would be back on his way home or to parcelforce ,I just think he thought fuck it I can't be arsed to go back tomorrow , but I tell you his head will roll because I won't let it go , just for the record I paid extra for the insurance I always do as just don't trust the twats. __________________ PORSCHE GT3
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06-22-2009, 05:25 AM	#16
MO_1 Second Lieutenant 14 Rep 213 Posts Drives: BMW 330D M SPORT Join Date: Oct 2008 Location: WALSALL WEST MIDLANDS iTrader: (0) Garage List 2005 E90 330d M SPORT [0.00]	Who did you order the parts from?
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06-22-2009, 02:01 PM	#17
MIKEYBMW1 GT3 47 Rep 1,679 Posts Drives: PORSCHE GT3 Join Date: Sep 2008 Location: LINCOLNSHIRE UK iTrader: (1)	Well Parcelforce did not call me Today so I rang them at 4pm and the manager had gone home so they obviously couldn't give a toss ,I have demanded that another higher up the ladder manager calls me in the morning or I am taking legal advise ,the seller has told me that they will refund/or replace the items as soon as they have confirmation that the parcel has been lost . __________________ PORSCHE GT3
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06-22-2009, 03:51 PM	#18
beemerbird Major General 172 Rep 7,953 Posts Drives: Merc diesel Join Date: Oct 2007 Location: Yorkshire iTrader: (0) Garage List 2010 TTRS [9.00] 2007 Audi S5 [0.00] May 2007 Porsche 99 ... [0.00] March 2007 Porsche ... [0.00] Sep. 2007 E92 335d SE [0.00] July 2006 E90 330i ... [0.00]	Partial result then so far.
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06-22-2009, 04:55 PM	#19
MIKEYBMW1 GT3 47 Rep 1,679 Posts Drives: PORSCHE GT3 Join Date: Sep 2008 Location: LINCOLNSHIRE UK iTrader: (1)	yes ish ,lets wait and see. __________________ PORSCHE GT3
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06-24-2009, 07:06 AM	#20
RagingKileak Brigadier General 191 Rep 4,655 Posts Drives: M3 CS Join Date: Jan 2009 Location: Yorkshire iTrader: (2)	If Conan was here, and believe me - he is in spirit, he would say... Crush my enemies, See them driven before me, Hear the lamentations of the women! I would probably take his advice, it worked out alright in the end. Matt
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06-25-2009, 12:47 PM	#21
MIKEYBMW1 GT3 47 Rep 1,679 Posts Drives: PORSCHE GT3 Join Date: Sep 2008 Location: LINCOLNSHIRE UK iTrader: (1)	seller refunded my money in full Today __________________ PORSCHE GT3
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06-25-2009, 04:44 PM	#22
SoYank Major General 571 Rep 7,519 Posts Drives: 2009 E90 335i MT Join Date: Mar 2006 Location: Vinton, Virginia iTrader: (1) Garage List 2009 BMW E90 335i S ... [9.00]	Good to hear, Mikey. Hopefully the company can recoup the cost from the shipping company so prices don't go up on account of the "mishap". __________________ **2009 E90 335i Montego Blue · Black Leather · Burl Walnut · 6MT · US Spec** SatNav • ZPP • ZCW • 6FL • TPMS • iDrive • PDC • HWS • Xenons • BMW Assist • Power Rear Sunshade • Logic 7 European Taillights • Rear Foglamp • OEM Alarm • PicoTray • DataToys XM-DVR • Multi-view Processor Quaife ATB LSD • Short Shift Knob • Hartge Anti-Roll Bars • AP Racing Front Brakes • 19" Style 269
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