|
|
|
|
|
|
BMW Garage | BMW Meets | Register | Search | Today's Posts | Mark Forums Read |
|
BMW 3-Series (E90 E92) Forum
>
Poor international customer service @ Alpinemss
|
|
01-17-2013, 06:02 AM | #1 |
Private First Class
10
Rep 197
Posts |
Poor international customer service @ Alpinemss
Hey Guys,
I just wondered if any of the local customers in the US have experienced issues getting replacement parts from Alex@Alpinemss? The first time i needed a replacement due to DOA took 2 months. Its now been 6weeks+ since i contacted alex and he has now stopped responding to pms & mails. Seeing as he is a forum sponsor i thought they would have better service towards forum members atleast. The ballasts have been causing issues (lamp errors) since day 1 on my Alpine HIDs but i've ignored them for now, an issue that isn't even supposed to happen on these lights. Now however i'm starting to think it might just be poor quality seeing as 2 parts have broken AND that they never functioned properly from the start Has anyone else experienced these issues with either alex or the HIDs they sell? /Dave |
01-17-2013, 07:21 AM | #2 |
Banned
170
Rep 3,828
Posts
Drives: AzuriteBlack 335i E92
Join Date: Aug 2011
Location: Central North to West London
|
I am in the UK...
I had alpine HID AE when I first got my car. A bulb failed prematurely after 3 months. He promised many times to re send a new bulb... This was after many times of me attempting to contact him. He still did not send the bulb and it has been a year. So I chucked his piece of s hit HIDs in the bin. BTW they were not meant to have errors... BUT THEY DID! |
Appreciate
0
|
01-17-2013, 01:00 PM | #3 |
Private First Class
10
Rep 197
Posts |
Can't decide on whether to be happy or sad that i'm not the only one. Thanks for posting Josh, hopefully we can bring these issues to light so that other potential buyers don't have to suffer as we have.
BTW i also had the HID AngelEyes but with 8.5k bulbs. One ballast DoA and one lamp (most likely been failing all the time) but now stonedead at around 10 months usage. |
Appreciate
0
|
01-17-2013, 01:02 PM | #4 |
Major
81
Rep 1,094
Posts
Drives: 2023 G87 M2 6Spd
Join Date: Jul 2012
Location: Canada
|
I think you will have more luck posting in the vendor reviews/comments section.
__________________
[SOLD] 2007 E90 328i - Titanium Metallic l 19" VMR V710 l H&R Trak+ Spacers l M-Sport Rear Bumper l Mtech Rear Lip Spoiler l Hamann Front Lip l Eibach Sportline l AA N52 Signature Exhaust l OEM Blacklines l MTEC V3 AE l 6000K HID l Nokya 7000K Fogs l MTEC License Plate LED l Interior LED l 15% Tint l BlackVue DR380G-HD + PMP
2023 G87 M2 6Spd - HEA Package | OEM M Performance Carbon Wing |
Appreciate
0
|
02-27-2013, 05:49 AM | #5 |
Private First Class
10
Rep 197
Posts |
Well i'll be throwing these POS in the garbage when i get home. Just picked up a new pair from a different vendor. Too bad alpinemss doesn't care about their customers. Will never recommend them to anyone i know in any forum or this when asked.
Last edited by XieJin; 02-27-2013 at 05:59 AM.. |
Appreciate
0
|
Bookmarks |
Thread Tools | Search this Thread |
|
|