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      03-13-2010, 12:31 PM   #23
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Quote:
Originally Posted by Dmitriy@AUTOcouture View Post
Andy Tse is a good guy, and from a sales perspective they are very decent - I am very friendly with the owner of Life Quality. But from a service dept perspective, they are awful.
well of course they have to be friendly to make the sale lol. once you're going in for warranty service, they don't make any money and they don't care about how you feel.
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      03-13-2010, 02:04 PM   #24
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Damn your SA responded to your email! I go to Rallye and i had an issue and my SA never responded to any of my emails or phone calls, he was a quick service SA (oil changes and what not) My original SA was great. But that one time has changed my view on Rallye.
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      03-13-2010, 03:11 PM   #25
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Quote:
Originally Posted by burberry View Post
once you're going in for warranty service, they don't make any money and they don't care about how you feel.
That couldn't be any more farther from the truth.

Do you really believe that just because you have a free warranty, and a dealer services your car with it, they don't make any money?

Remember my original post when answering this question, I wouldn't go to Life Quality service if someone put a gun to my head, but your assumption has absolutely no merrit.
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      03-13-2010, 04:16 PM   #26
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Quote:
Originally Posted by Dmitriy@AUTOcouture View Post
That couldn't be any more farther from the truth.

Do you really believe that just because you have a free warranty, and a dealer services your car with it, they don't make any money?

Remember my original post when answering this question, I wouldn't go to Life Quality service if someone put a gun to my head, but your assumption has absolutely no merrit.
they wont make money off of "ME". i'm not paying them, so they need not treat me nice. If they were selling me something and I had cash in my hand, they're gonna wanna convince me to give them that money. Please read. I'm not saying they don't make money, I'm sure they do. Kthanks.
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      03-13-2010, 04:35 PM   #27
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Quote:
Originally Posted by burberry View Post
they wont make money off of "ME". i'm not paying them, so they need not treat me nice. If they were selling me something and I had cash in my hand, they're gonna wanna convince me to give them that money. Please read. I'm not saying they don't make money, I'm sure they do. Kthanks.
they make money off of "you" because they will bill NA BMW for your repair..it doesnt come out of your pocket but it comes out of NA BMW...so eitherway the dealership is gettin paid
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      03-13-2010, 04:37 PM   #28
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Quote:
Originally Posted by burberry View Post
they wont make money off of "ME". i'm not paying them, so they need not treat me nice. If they were selling me something and I had cash in my hand, they're gonna wanna convince me to give them that money. Please read. I'm not saying they don't make money, I'm sure they do. Kthanks.
They are not making money directly from you, but they are making money by servicing your car. That said, the way LQ treats you and everyone else, is just how they are (probably because they have idiots working in the service shop). Go visit a reputable service shop for warranty repair, you'll be amazed at the level of service. Kthxbai.
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      03-13-2010, 05:05 PM   #29
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i take a diesel trip out to morristown bmw for my services...its a 45 min drive but well worth it...i have a loaner waiting for me when i get there (usually 328 or X3) and my SA updates me every phase of the service
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      03-13-2010, 09:48 PM   #30
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well. lesson learned. thx
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      03-13-2010, 10:04 PM   #31
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      03-13-2010, 10:14 PM   #32
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I got a couple cars from a couple dealers, buying cars, it comes down to the person ur dealing with.

Open Road bmw is a good dealer to buy from, just got to get the right person, that goes for buying from any dealer. But my last car i bought there with a worker who isnt there anymore was very GOOD.

Life quality, only person i heard that was good there was Andy, i got a car from him aswell, and the experience was very positive overall aswell.

As for service, i have had many good service experiences with Open road, and have yet to go to life quality for service to see how it is, as many people say it isnt very good. But since i know the work at Open road is good, i continue to service my car there.

Servicing your car can be done anywhere, just got to start to get know the SA, and the service manager. so look around the area, there is many dealer within a hour drive.. see which people like best and seem to fit u best.
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      03-18-2010, 10:48 AM   #33
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Quote:
Originally Posted by 1LUMI335 View Post
I got a couple cars from a couple dealers, buying cars, it comes down to the person ur dealing with.

Open Road bmw is a good dealer to buy from, just got to get the right person, that goes for buying from any dealer. But my last car i bought there with a worker who isnt there anymore was very GOOD.

Life quality, only person i heard that was good there was Andy, i got a car from him aswell, and the experience was very positive overall aswell.

As for service, i have had many good service experiences with Open road, and have yet to go to life quality for service to see how it is, as many people say it isnt very good. But since i know the work at Open road is good, i continue to service my car there.

Servicing your car can be done anywhere, just got to start to get know the SA, and the service manager. so look around the area, there is many dealer within a hour drive.. see which people like best and seem to fit u best.
thanks, will look into that for future service.
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      03-18-2010, 11:01 AM   #34
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Quote:
Originally Posted by burberry View Post
Ok, this is my first time taking my car there for service and it's horrible. My adviser is some #$@# named Nick Giordano. So I dropped off my car yesterday morning at 9 AM (with an appointment from the day before). He tells me that they're gonna run diagnostics and give me an update by today. So he doesn't call me. I e-mail him and he tells me that he hasn't even started on my car yet...

That is not the only reason why I'm so frustrated. I e-mail him asking for some more information and if he can give me a loaner car. He doesn't even respond.

Anyone else have experience with Life Quality BMW? Or knows of an adviser that actually does their job?
+1 very horrible same adviser name Nike,and take 7huors just for service
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      03-18-2010, 11:02 AM   #35
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Name Nick sorry!
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      07-07-2010, 04:17 PM   #36
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Quote:
Originally Posted by burberry View Post
Ok, this is my first time taking my car there for service and it's horrible. My adviser is some #$@# named Nick Giordano. So I dropped off my car yesterday morning at 9 AM (with an appointment from the day before). He tells me that they're gonna run diagnostics and give me an update by today. So he doesn't call me. I e-mail him and he tells me that he hasn't even started on my car yet...

That is not the only reason why I'm so frustrated. I e-mail him asking for some more information and if he can give me a loaner car. He doesn't even respond.

Anyone else have experience with Life Quality BMW? Or knows of an adviser that actually does their job?

Yea he was my advisor too. His uncle owns Life Quality, so i am guessing he can do what he wants... Go to William Wallace - he sits next to Nick.
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      07-13-2010, 05:17 PM   #37
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I ve been going to Steven L. at Life Quality to service my car, he also drives 335i and knows whats up with these cars.
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      08-17-2010, 10:01 AM   #38
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I ve been going to Steven L. at Life Quality to service my car, he also drives 335i and knows whats up with these cars.
If I ever go back to Life Quality I will try him. One of the many issues with them is their technicians suck. As kind, knowledgeable, and professional as a SA can be (and they def aren’t) they still depend on their crappy techs. I have many stories about them and I am tired of their BS. Congrats on the M3, unbelievable car. You didn’t get it for Life Quality did you?
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      08-18-2010, 09:22 PM   #39
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      08-08-2012, 11:44 AM   #40
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Horrible Experience

Quote:
Originally Posted by Dmitriy@AUTOcouture View Post
Why would you ever bring your car to Life Quality service? I wouldn't go there if my car broke down in front of their service shop.

Only go to Paul Miller, Park Ave, or Rallye.
Just had our car serviced at LifeQuality - horrendous experience. In Brooklyn, who are Paul Miller, Park Ave, or Rallye
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      08-08-2012, 01:20 PM   #41
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Been to Life Quality twice for tire/wheel insurance and honestly, had a very good experience both times.

SA called letting me know about the status of the car, when it was ready, in and out.
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      08-08-2012, 02:15 PM   #42
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Glad you had a good experience. Reading the old thread suggests others have not had a positive experience. Maybe hit or miss
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      08-08-2012, 03:15 PM   #43
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Glad you had a good experience. Reading the old thread suggests others have not had a positive experience. Maybe hit or miss
More miss apparently.....
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