BMW Paint Job.

S1GNATURE · 01-08-2011, 08:55 AM

I recently was involved in a wreck and had brought my vehicle to the body shop to get repaired. After two weeks of calling almost every day, I was finally told my vehicle was ready. I came to the shop where I found vehicle outside... Which I wasn't able to Inspect to the detail I wanted because it was dark outside. The next day I washed the car and did a detailed walk through. I wasn't impressed. What I found was a Maaco level paint job. I cant imagine I am the first person to complain. Paint runs, painter tape on the vehicle, paint on the tires, paint on the inside of the fuel door, paint on the inside of the vehicle... Simply the worst paint job I have ever seen. I hold BMW to a much higher standard. I will be honest and say that I did call a lot to find out the status of the car because I had to return my rental.

Any suggestions how I might deal with this?
I have considered writing the director of the shop to complain. Would I be crazy to ask for a courtesy vehicle?

Krozi · 01-08-2011, 08:57 AM

They were supposed to repair it right...they did a shit job..simple as that. Make them fix it and ask for a loaner.

Express · 01-08-2011, 08:57 AM

what kind of body shop did you use? did bmw send you there?

S1GNATURE · 01-08-2011, 09:06 AM

Quote:

Originally Posted by express705

what kind of body shop did you use? did bmw send you there?

I went to an actual BMW body shop.

alex2364 · 01-08-2011, 10:58 AM

There are no "BMW body shops". Most likely the body shop is owned by the same BMW dealer, but it doesn't mean their quality is top notch.

S1GNATURE · 01-08-2011, 11:24 AM

Quote:

Originally Posted by alex2364

There are no "BMW body shops". Most likely the body shop is owned by the same BMW dealer, but it doesn't mean their quality is top notch.

Not that it matters because I wouldn't recommend them to anyone after this...but there is, its in fairfax. Check it out.

http://www.bmwoffairfax.com/bodyshop/index.htm?redirect=false

Sniz · 01-08-2011, 11:29 AM

id scream bloody murder.

it should look new.

1N54E92 · 01-08-2011, 12:23 PM

Take it back. get them to fix it . ask for a loaner.

CD2007 · 01-08-2011, 10:00 PM

You could try calling the Body Shop Manager Jason. I bought a CPO '07 328i last May from Fairfax and the first time I washed it the paint came off the wheels when I sprayed them with the garden hose. I went to the dealership to complain and ended up speaking with Jason to show him the problem. He looked in their system and saw that their body shop had reconditioned all 4 wheels during the CPO process. Once he saw that the defective work was from his shop he apologized and offered to fix the wheels at no charge. He also put me in a rental car from Enterprise which the body shop paid for. The wheels looked great once fixed and have held up so far.

Express · 01-08-2011, 10:08 PM

i found this interesting.

No law requires more than one estimate

thats why you should bring your car here!

You are not obligated to use any particular shop to obtain repairs. You choose the shop and authorize the repairs.

We want you to feel good about leaving your car here!

You do not have to accept the insurance company appraisal's of damage.

we will tell you more than needs to be replaced!

Check the appraisal clause in your policy on how to resolve any issues.

ok

There is a big difference between shops . Any shop can give a lower price by leaving something out or overlooking parts.

so thats why your price is so cheap?

Our people are "CRAFTSMEN" and will do a good job of restoring your vehicle at a fair price.

i dont want a good job i want a factory job.

Perfectus · 01-09-2011, 04:19 AM

BMW Fairfax is horrible. Complain and bring your car to D&V Auto Body in Sterling.

Spydeputy · 01-09-2011, 05:16 AM

Make them make it right, its your only window as i see it. No one else will fix someone else mistake w/out $$$.

cssnms · 01-09-2011, 08:43 AM

Sorry to hear about your experience. This is why it is so important to research bodyshops. There are more bad ones then there are good ones. I recall you seemed more focused on when to apply a clear bra so I assumed you had already done your homework on the bodyshop. Take your car back and tell them to fix it right or they don't get paid. If you paid without a proper inspection you may have a more difficult road ahead of you. Good luck.

BTW, did you allow them to install that clear bra too?

S1GNATURE · 01-09-2011, 07:41 PM

Quote:

Originally Posted by cssnms

Sorry to hear about your experience. This is why it is so important to research bodyshops. There are more bad ones then there are good ones. I recall you seemed more focused on when to apply a clear bra so I assumed you had already done your homework on the bodyshop. Take your car back and tell them to fix it right or they don't get paid. If you paid without a proper inspection you may have a more difficult road ahead of you. Good luck.

BTW, did you allow them to install that clear bra too?

Well I screwed up. Being that it was a BMW body shop... I put my faith in their work. I can tell you this. Learned my lesson... the hard way. I did not have them instal the clear bra. Figured that it would be better to be sure that the paint did cure. That and i figured I might find a better deal. I emailed the director of the body shop yesterday at 10am. I still haven't received a response. I will call in tomorrow to speak to someone.

Tuner1984 · 01-09-2011, 08:00 PM

Next time you should take your car to D and V autobody. They do an awesome job!!!

Penn999 · 01-09-2011, 08:36 PM

Quote:

Originally Posted by Tuner1984

Next time you should take your car to D and V autobody. They do an awesome job!!!

I am going to order the m3 replica bumper soon(more frontal exposure for the fmic), can you give me some more info as I will need to talk to someone about painting the new front spoiler soon.

cssnms · 01-09-2011, 08:39 PM

Quote:

Originally Posted by S1GNATURE

Well I screwed up. Being that it was a BMW body shop... I put my faith in their work. I can tell you this. Learned my lesson... the hard way. I did not have them instal the clear bra. Figured that it would be better to be sure that the paint did cure. That and i figured I might find a better deal. I emailed the director of the body shop yesterday at 10am. I still haven't received a response. I will call in tomorrow to speak to someone.

If your insurance company is paying them, call them asap before they cut/send them a check and tell them to hold payment or stop payment on the check - it might be your only leverage.

Once you get this worked out and you will, call Cliff at Auto Armour he is the one of if not the best clear bra installer in the area. Like bodyshops not all clear bra installers are created equal.

For future reference next time go to Euro Pros in Gaithersburg MD - the BEST in the area.

335iSSA · 01-09-2011, 08:45 PM

Yeah BMW Fairfax body shop sucks pretty bad.... I would never suggest anyone go there.

S1GNATURE · 01-09-2011, 08:59 PM

Quote:

Originally Posted by cssnms

If your insurance company is paying them, call them asap before they cut/send them a check and tell them to hold payment or stop payment on the check - it might be your only leverage.

Once you get this worked out and you will, call Cliff at Auto Armour he is the one of if not the best clear bra installer in the area. Like bodyshops not all clear bra installers are created equal.

For future reference next time go to Euro Pros in Gaithersburg MD - the BEST in the area.

Thanks for the suggestions. i really appreciate it. I will definitly have to give them a call for the clearbra. Thanks again.

cssnms · 01-09-2011, 09:19 PM

Quote:

Originally Posted by S1GNATURE

Thanks for the suggestions. i really appreciate it. I will definitly have to give them a call for the clearbra. Thanks again.

FYI

http://www.m3post.com/forums/showthread.php?t=324938

http://www.e90post.com/forums/showthread.php?p=8336874

Good luck with everything!

01-08-2011, 08:55 AM	#1
S1GNATURE OIF VET 25 Rep 186 Posts Drives: 2013 Nissan Pathfinder Join Date: Oct 2010 Location: Sneads Ferry, NC iTrader: (3) Garage List 2008 328i [0.00]	BMW Paint Job. I recently was involved in a wreck and had brought my vehicle to the body shop to get repaired. After two weeks of calling almost every day, I was finally told my vehicle was ready. I came to the shop where I found vehicle outside... Which I wasn't able to Inspect to the detail I wanted because it was dark outside. The next day I washed the car and did a detailed walk through. I wasn't impressed. What I found was a Maaco level paint job. I cant imagine I am the first person to complain. Paint runs, painter tape on the vehicle, paint on the tires, paint on the inside of the fuel door, paint on the inside of the vehicle... Simply the worst paint job I have ever seen. I hold BMW to a much higher standard. I will be honest and say that I did call a lot to find out the status of the car because I had to return my rental. Any suggestions how I might deal with this? I have considered writing the director of the shop to complain. Would I be crazy to ask for a courtesy vehicle? __________________ 2008 AW E92 NA- SOLD Saving For my ///M
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01-08-2011, 08:57 AM	#2
Krozi Colonel 167 Rep 2,736 Posts Drives: 2008 E92 ///M3 Alpine White Join Date: Oct 2009 Location: SoFla - Bonita Springs iTrader: (24)	They were supposed to repair it right...they did a shit job..simple as that. Make them fix it and ask for a loaner. __________________ 2008 E92 ///M3 Alpine White//Fox Red//6MT// Florida Bimmer - Join us on FaceBook!
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01-08-2011, 08:57 AM	#3
Express Major General 369 Rep 8,693 Posts Drives: 06 330i Join Date: Dec 2008 Location: The Promise Land iTrader: (17) Garage List 2006 BMW 330i [8.30]	what kind of body shop did you use? did bmw send you there?
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01-08-2011, 10:58 AM	#5
alex2364 Colonel 2901 Rep 2,768 Posts Drives: 2020 M4 ZCP / 2023 X3 M40i Join Date: May 2005 Location: Northern VA iTrader: (2) Garage List 2020 BMW M4 [10.00] 2023 BMW X3 M40i [10.00]	There are no "BMW body shops". Most likely the body shop is owned by the same BMW dealer, but it doesn't mean their quality is top notch.
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01-08-2011, 11:29 AM	#7
Sniz Lieutenant General 658 Rep 10,587 Posts Drives: e92 335 - gone // e36 M3 turbo Join Date: Mar 2007 Location: Ellicott City, MD iTrader: (1)	id scream bloody murder. it should look new. __________________
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01-08-2011, 12:23 PM	#8
1N54E92 Colonel 81 Rep 2,046 Posts Drives: BSM F30 M-Sport Join Date: Jul 2007 Location: Mid-Atlantic, USA iTrader: (4)	Take it back. get them to fix it . ask for a loaner. __________________ *"Join the BMWCCA today! referral member # is 423910"* F30 328i M-Sport (current), F30 328i Luxury (retired), E92 335i Sports ( retired), E30 325 ( retired)
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01-08-2011, 10:00 PM	#9
CD2007 New Member 2 Rep 16 Posts Drives: '07 E90 328i Join Date: Jan 2011 Location: Clifton, VA iTrader: (1)	You could try calling the Body Shop Manager Jason. I bought a CPO '07 328i last May from Fairfax and the first time I washed it the paint came off the wheels when I sprayed them with the garden hose. I went to the dealership to complain and ended up speaking with Jason to show him the problem. He looked in their system and saw that their body shop had reconditioned all 4 wheels during the CPO process. Once he saw that the defective work was from his shop he apologized and offered to fix the wheels at no charge. He also put me in a rental car from Enterprise which the body shop paid for. The wheels looked great once fixed and have held up so far.
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01-08-2011, 10:08 PM	#10
Express Major General 369 Rep 8,693 Posts Drives: 06 330i Join Date: Dec 2008 Location: The Promise Land iTrader: (17) Garage List 2006 BMW 330i [8.30]	i found this interesting. No law requires more than one estimate thats why you should bring your car here! You are not obligated to use any particular shop to obtain repairs. You choose the shop and authorize the repairs. We want you to feel good about leaving your car here! You do not have to accept the insurance company appraisal's of damage. we will tell you more than needs to be replaced! Check the appraisal clause in your policy on how to resolve any issues. ok There is a big difference between shops . Any shop can give a lower price by leaving something out or overlooking parts. so thats why your price is so cheap? Our people are "CRAFTSMEN" and will do a good job of restoring your vehicle at a fair price. i dont want a good job i want a factory job.
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01-09-2011, 04:19 AM	#11
Perfectus Major 35 Rep 1,252 Posts Drives: e92 335i/F10 528XI Join Date: Jun 2009 Location: NOVA/MD iTrader: (10)	BMW Fairfax is horrible. Complain and bring your car to D&V Auto Body in Sterling. __________________ 2012 528XI Saphire Black Stock for now 2007 e92 335i - Monaco Blue Injen DCI w/ Cyba Scoop - M-Tech Rear - ///M3 Rear Lip Spoiler - ///M5 SMG Shift Knob & iDrive Knob - BMW Performance Hand Brake - BMWCCA Member
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01-09-2011, 05:16 AM	#12
Spydeputy Brigadier General 205 Rep 3,523 Posts Drives: 2015 F23 M235i/2008,E90,335xi Join Date: Aug 2008 Location: The County, Maryland iTrader: (19) Garage List 2017 X5 M Sport Pac ... [0.00] 2015 M235i, F23 [0.00]	Make them make it right, its your only window as i see it. No one else will fix someone else mistake w/out $$$.
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01-09-2011, 08:43 AM	#13
cssnms Brigadier General 208 Rep 3,175 Posts Drives: 2011 BMW 335d Join Date: Sep 2010 Location: Murland iTrader: (4)	Sorry to hear about your experience. This is why it is so important to research bodyshops. There are more bad ones then there are good ones. I recall you seemed more focused on when to apply a clear bra so I assumed you had already done your homework on the bodyshop. Take your car back and tell them to fix it right or they don't get paid. If you paid without a proper inspection you may have a more difficult road ahead of you. Good luck. BTW, did you allow them to install that clear bra too?
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01-09-2011, 08:00 PM	#15
Tuner1984 1 Stock M 76 Rep 1,650 Posts Drives: Something Slow Join Date: Jan 2010 Location: Northern Virginia iTrader: (5) Garage List 2003 E46 M3 [0.00]	Next time you should take your car to D and V autobody. They do an awesome job!!!
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01-09-2011, 08:45 PM	#18
335iSSA Captain 15 Rep 603 Posts Drives: 07' E92 335i Join Date: Nov 2009 Location: Frederick, MD iTrader: (10)	Yeah BMW Fairfax body shop sucks pretty bad.... I would never suggest anyone go there.
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