Irvine BMW HORRIBLE!!!!

bartman32 · 06-12-2011, 12:49 AM

Had an issue with my car that I and many others believe to be a fuel pump failure. (Engine malfunction, reduced power) Not hard to believe on 335i. Irvine BMW had me wait for 2 hours (would not loan me a car) before they told me that since I have a K&N air filter they are not responsible and will not do any more diagnostics!

Thank you for wasting 2 hours of my weekend and doing the least amount you could possibly ever do to get rid of a customer!

xquisit · 07-21-2011, 11:36 PM

sorry to hear that :|

chrisE92 · 07-21-2011, 11:52 PM

haven't seen you post in a long time..

irvine bmw is the worst. sounds like the only thing you can do now is remove the filter and try another dealer. good luck.

smug01 · 11-06-2011, 11:41 AM

I never had a good expreience with their service department. When my wife took her 2004 X3 there, every time it had to go back because they didn't get the repair right. It took them 3 times to repair her panoramic sunroof under warranty, and they charged BMW for new repairs each time, even though they just couldn't get it done right the first time.

Although they are just a few miles from my house, there is not a chance in hell they are touching my new 1M. I would go to Sterling or Riverside BMW first.

Hisam135i · 11-06-2011, 11:47 AM

Quote:

Originally Posted by smug01

I never had a good expreience with their service department. When my wife took her 2004 X3 there, every time it had to go back because they didn't get the repair right. It took them 3 times to repair her panoramic sunroof under warranty, and they charged BMW for new repairs each time, even though they just couldn't get it done right the first time.

Although they are just a few miles from my house, there is not a chance in hell they are touching my new 1M. I would go to Sterling or Riverside BMW first.

+1 i go to Crevier and always get treated well and everything always gets fixed perfectly they have my vote

mrj25 · 11-06-2011, 11:55 AM

Quote:

Originally Posted by Hisam135i

+1 i go to Crevier and always get treated well and everything always gets fixed perfectly they have my vote

+1 Crevier all the way and I also heard Sterling is good too.

edelossantos · 11-06-2011, 06:07 PM

+1 On Crevier as well. My SA is Sonny.

06-12-2011, 12:49 AM	#1
bartman32 Colonel 101 Rep 2,317 Posts Drives: F87 M2 Join Date: Feb 2007 Location: The OC iTrader: (0) Garage List 2017 M2 [0.00]	Irvine BMW HORRIBLE!!!! Had an issue with my car that I and many others believe to be a fuel pump failure. (Engine malfunction, reduced power) Not hard to believe on 335i. Irvine BMW had me wait for 2 hours (would not loan me a car) before they told me that since I have a K&N air filter they are not responsible and will not do any more diagnostics! Thank you for wasting 2 hours of my weekend and doing the least amount you could possibly ever do to get rid of a customer!
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07-21-2011, 11:36 PM	#2
xquisit «-·¨¯¯¨·-» 112 Rep 1,718 Posts Drives: 328i / R32 / 1.8T Join Date: Mar 2008 Location: Los Angeles iTrader: (4)	sorry to hear that :\| __________________ [N51]BMW Perf. Grilles - Debadge - AA exhaust - OEM M Sport front bumper {Euro Style: Reflectors shaved off} - Medium tint - Custom Headlights - BBS LM Reps 19x8 ET32 19x10 ET30 [LCI] Last edited by xquisit; 07-21-2011 at 11:45 PM..
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07-21-2011, 11:52 PM	#3
chrisE92 Brigadier General 245 Rep 4,494 Posts Drives: Monaco Blue E92 Join Date: Sep 2007 Location: LA to HB iTrader: (21)	haven't seen you post in a long time.. irvine bmw is the worst. sounds like the only thing you can do now is remove the filter and try another dealer. good luck. __________________ photos
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11-06-2011, 11:41 AM	#4
smug01 Enlisted Member 2 Rep 31 Posts Drives: 1M VO, '97 Land Cruiser Join Date: Oct 2011 Location: Orange County iTrader: (0)	I never had a good expreience with their service department. When my wife took her 2004 X3 there, every time it had to go back because they didn't get the repair right. It took them 3 times to repair her panoramic sunroof under warranty, and they charged BMW for new repairs each time, even though they just couldn't get it done right the first time. Although they are just a few miles from my house, there is not a chance in hell they are touching my new 1M. I would go to Sterling or Riverside BMW first.
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11-06-2011, 06:07 PM	#7
edelossantos EDS328i 4 Rep 74 Posts Drives: 2011 Space Gray 328i Coupe Join Date: Aug 2010 Location: San Diego, CA iTrader: (0)	+1 On Crevier as well. My SA is Sonny.
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