BMW Certificate of repair

BMblack · 01-23-2014, 10:39 AM

Hi all,

I am wondering if anybody can tell me where I stand on this.
I bought an E93 325i convertible 2008 around 6 months ago which had been in an accident causing damage to the rear. The car was repaired by the main dealer (Partridge BMW) and the certificate of repair was given to me by the previous owner. The certificate came with a 3 year guarantee of which 2 years remain.
I have since noticed that water is getting in the boot area, where the car was repaired.
After contacting Partridge about the problem, I was told that the certificate is not transferable between owners. The certificate does not state this anywhere.
Does anyone know where I stand with this? Any help would be much appreciated.

Thanks

xenon · 01-23-2014, 10:43 AM

Is the original owner detailed on the certificate?

Ajerthan · 01-23-2014, 12:58 PM

LOL if thats the case, take the old owner with you if you can?

D_Boi · 01-23-2014, 03:20 PM

If the old owner is not clearly stated on the certificate they should honour it, especially as it does not state anywhere on it that its non transferable. It seems like they are doing anything they can to avoid doing any further work.

Call their bluff and demand to see terms and conditions stating that is the case.

stevens · 01-23-2014, 03:56 PM

the certificate validates the car not the owner I assume

stevens · 01-23-2014, 03:59 PM

other than my previous sarcastic answer, I fail to see how BMW can claim a 3 year accident damage repair is invalided by an owner transfer, assuming the car has been in no further damage.

How can they certify the repair then invalidate it because someone else now owns the car, is the car alergic to another owner (sorry sarcasm again)

BMblack · 01-24-2014, 07:24 AM

Hi
Thanks for replies. The BMW body shop have since called me back and the secretary has told me that after speaking to the supervisor, they have decided that it's something they will definitely look into and it's booked in for Tuesday.
Not very impressed with how BMW treat their customers so far, especially with the outcome of a speaker problem I have also had, which in explain in a new thread in abit.

m@rk · 01-24-2014, 07:39 AM

So this page

http://www.bmw.co.uk/en_GB/topics/ow...bodyshops.html

doesn't give you much except for right at the very bottom of the page where it says

Quote:

We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle

01-23-2014, 10:39 AM	#1
BMblack COBBY 0 Rep 14 Posts Drives: 2008 E93 325i Convertible Join Date: Nov 2013 Location: United Kingdom iTrader: (0) Garage List 2008 BMW E93 325i M ... [0.00]	BMW Certificate of repair Hi all, I am wondering if anybody can tell me where I stand on this. I bought an E93 325i convertible 2008 around 6 months ago which had been in an accident causing damage to the rear. The car was repaired by the main dealer (Partridge BMW) and the certificate of repair was given to me by the previous owner. The certificate came with a 3 year guarantee of which 2 years remain. I have since noticed that water is getting in the boot area, where the car was repaired. After contacting Partridge about the problem, I was told that the certificate is not transferable between owners. The certificate does not state this anywhere. Does anyone know where I stand with this? Any help would be much appreciated. Thanks
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01-23-2014, 10:43 AM	#2
xenon Major General 1397 Rep 8,083 Posts Drives: 2021 G21 330i M-Sport Join Date: Jun 2008 Location: Coventry iTrader: (0)	Is the original owner detailed on the certificate? __________________ Ian Current: 2021 G21 330i M-Sport Previous: 2018 A6 Avant S-Line MMI+, 2014 F31 320d M-Sport, 2013 F10 520d M-Sport, 2011 F10 530d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2
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01-23-2014, 12:58 PM	#3
Ajerthan Bimmaaaa 23 Rep 635 Posts Drives: E46 M3 Join Date: May 2012 Location: London iTrader: (3) Garage List 2004 BMW M3 [0.00] 2009 BMW 325 [0.00]	LOL if thats the case, take the old owner with you if you can? __________________ InstaGram: Ajerthan
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01-23-2014, 03:20 PM	#4
D_Boi Second Lieutenant 12 Rep 249 Posts Drives: E93 LCI M Sport Join Date: Nov 2013 Location: East London iTrader: (0)	If the old owner is not clearly stated on the certificate they should honour it, especially as it does not state anywhere on it that its non transferable. It seems like they are doing anything they can to avoid doing any further work. Call their bluff and demand to see terms and conditions stating that is the case.
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01-23-2014, 03:56 PM	#5
stevens Second Lieutenant 8 Rep 219 Posts Drives: e92 M3 Join Date: Apr 2013 Location: UK iTrader: (1)	the certificate validates the car not the owner I assume
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01-23-2014, 03:59 PM	#6
stevens Second Lieutenant 8 Rep 219 Posts Drives: e92 M3 Join Date: Apr 2013 Location: UK iTrader: (1)	other than my previous sarcastic answer, I fail to see how BMW can claim a 3 year accident damage repair is invalided by an owner transfer, assuming the car has been in no further damage. How can they certify the repair then invalidate it because someone else now owns the car, is the car alergic to another owner (sorry sarcasm again)
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01-24-2014, 07:24 AM	#7
BMblack COBBY 0 Rep 14 Posts Drives: 2008 E93 325i Convertible Join Date: Nov 2013 Location: United Kingdom iTrader: (0) Garage List 2008 BMW E93 325i M ... [0.00]	Hi Thanks for replies. The BMW body shop have since called me back and the secretary has told me that after speaking to the supervisor, they have decided that it's something they will definitely look into and it's booked in for Tuesday. Not very impressed with how BMW treat their customers so far, especially with the outcome of a speaker problem I have also had, which in explain in a new thread in abit.
	Appreciate 0 Quote