Google Maps

2kaccordocoupe · 11-08-2010, 07:24 PM

Hey Folks,
This has not worked for me since August, I finally got sick of it and escalated it to BMW Assist and BMW Canada this afternoon, I should be getting a call back from both parties tomorrow to update me on the situation. I was pretty vocal on how frustrating this is from a customer perspective especially when you are paying a premium for it. Lets see what happens.

Anyone currently have this feature working in Canada?

Update: 11/11/10 @5:59pm Eastern

Issue resolved
CHCCubs, ak22 & neuromatic give this a try.
Call BMW Canada @ 1-800-567-2691. Ask the rep who picks up your call to transfer you to Ben.
Tell Ben that you are having the same my info issue as Harjit.
Ben will take care of you, he will send your info to a tech specialist who will get up you up and running.
Let me know how it goes.

redline2 · 11-08-2010, 07:51 PM

Currently working for me in Toronto. Use it fairly regularly.

2kaccordocoupe · 11-08-2010, 07:54 PM

Quote:

Originally Posted by redline2

Currently working for me in Toronto. Use it fairly regularly.

Thanks, it's good to know that it's not all Canadians.

aspiring335 · 11-08-2010, 08:22 PM

Yes, it's been working fine for me since I took delivery of my car in March. Sorry to hear you're having issues. Hope they fix it for you.

Quote:

Originally Posted by 2kaccordocoupe

Hey Folks,
This has not worked for me since August, I finally got sick of it and escalated it to BMW Assist and BMW Canada this afternoon, I should be getting a call back from both parties tomorrow to update me on the situation. I was pretty vocal on how frustrating this is from a customer perspective especially when you are paying a premium for it. Lets see what happens.

Anyone currently have this feature working in Canada?

ak22 · 11-08-2010, 08:40 PM

I purchased my car in February of 2010, and this feature was working well for the first few months.
Lately however it has not been working at all. When I send an address to a car, it states that it has been sent successfully, but nothing shows up in the car.

2kaccordocoupe · 11-08-2010, 08:55 PM

Quote:

Originally Posted by ak22

I purchased my car in February of 2010, and this feature was working well for the first few months.
Lately however it has not been working at all. When I send an address to a car, it states that it has been sent successfully, but nothing shows up in the car.

You are in the same situation as me

Call BMW Assist @ 1-800-493-4070 & BMW Canada @ 1-800-567-2691 to complain and escalate the issue.

ak22 · 11-08-2010, 09:12 PM

I had called BMW Assist a few weeks back, and all they did was verified my email address and stated that they were aware of the issue.
I asked the representative when they expect the issue to be fixed, and she stated that they were working on it.
I'll give them both a call tomorrow morning.

Quote:

Originally Posted by 2kaccordocoupe

You are in the same situation as me

Call BMW Assist @ 1-800-493-4070 & BMW Canada @ 1-800-567-2691 to complain and escalate the issue.

EVTee · 11-08-2010, 10:02 PM

Mine has been reliable from day of delivery. Use it regularly.

CHCCubs · 11-09-2010, 06:24 AM

I've had this issue since August as well. I've made repeated calls to BMW assist with no luck either. I've even changed the email address they have on file, but it still doesn't work. I've given up on it for now, and just call the concierge service when I need directions.

BRAISKI · 11-09-2010, 07:14 AM

So far I have no issues with mine... I don't use it that often though.

Professor///M · 11-09-2010, 12:24 PM

Most of these problems are stupid hang ups with your account and email address that is used for your BMW Assist account.

It took me 4 separate phone calls to get this working again.

Andy M · 11-09-2010, 01:40 PM

Use your SOS button and check with BMW Assist to see if they are receiving data from your car - i.e. your VIN, GPS location, etc.

If they are not receiving your VIN, you cannot receive maps via your BMW Assist since the system figure out which car to send it to by VIN. If that's the case, bring it into your dealership.

I brought it into BMW Toronto and they had trouble figuring it out. Turns out at the end, the registration just wasn't done properly so they had to resend the paperwork to BMW Assist. They tested my system and it works now.

Btw, great service at BMW Toronto. Highly recommend them for service work.

2kaccordocoupe · 11-09-2010, 01:45 PM

Quote:

Originally Posted by Andy M

Use your SOS button and check with BMW Assist to see if they are receiving data from your car - i.e. your VIN, GPS location, etc.

If they are not receiving your VIN, you cannot receive maps via your BMW Assist since the system figure out which car to send it to by VIN. If that's the case, bring it into your dealership.

I brought it into BMW Toronto and they had trouble figuring it out. Turns out at the end, the registration just wasn't done properly so they had to resend the paperwork to BMW Assist. They tested my system and it works now.

Btw, great service at BMW Toronto. Highly recommend them for service work.

Car is sending data fine. The concierge can push locations to my car no problem. Just does not work via google maps.

Blackadder · 11-09-2010, 02:19 PM

I had the same problem last week and contacted BMW. They said that everything appeared to be ok at their end and believed it to be a Google Maps issue.

Just checked it 2 minutes ago and it is working fine. Maybe just a glitch with Google.

2kaccordocoupe · 11-09-2010, 03:45 PM

Quote:

Originally Posted by Blackadder

I had the same problem last week and contacted BMW. They said that everything appeared to be ok at their end and believed it to be a Google Maps issue.

Just checked it 2 minutes ago and it is working fine. Maybe just a glitch with Google.

The situation you encountered was probably a minor glitch however the issue that CHCCubs, ak22 and I are experiencing goes much deeper.

In August a change was made to the way information was passed from google to BMW. Once it hits BMW it gets split into NA and Canada for routing. All of the addresses were migrated to this new service however some of the address failed and are in a limbo state with no end point vehicle defined.

goldn · 11-09-2010, 03:46 PM

Quote:

Originally Posted by EVTee

Mine has been reliable from day of delivery. Use it regularly.

this.

neuromatic · 11-09-2010, 04:09 PM

Quote:

Originally Posted by Blackadder

I had the same problem last week and contacted BMW. They said that everything appeared to be ok at their end and believed it to be a Google Maps issue.

Just checked it 2 minutes ago and it is working fine. Maybe just a glitch with Google.

Great news -- wish I could say the same. I'm in the same boat as CHCCubs and 2kaccordocoupe. I took delivery in July '09 and it worked perfectly until this August.

I've called Concierge 4 times: verfied that they are receiving data from the car and tried re-registering my email address, to no avail. For what it's worth, the guy I spoke to today indicated they would provide me with a partial refund.

@Andy M: BMW Toronto did the initial registration. I'm taking the car in for an oil change next week; I'll ask them to take a crack at it.

ak22 · 11-10-2010, 03:25 PM

I called BMW Assist this evening and they told me that I should visit the dealership where they have specialists who will be better able to troubleshoot this issue.

CHCCubs · 11-10-2010, 06:36 PM

Quote:

Originally Posted by ak22

I called BMW Assist this evening and they told me that I should visit the dealership where they have specialists who will be better able to troubleshoot this issue.

I was told that by them once as well, however its clearly not an issue with the car as the car receives date fine when it's sent by the concierge as one of the posts above mentioned.

bdardashti · 11-10-2010, 09:26 PM

I've had my car for about a month now and use the feature quite frequently. Have sent at least 20 addresses to the car and all of them came in right away. Have you guys tried to maybe change your email address with BMW Assist?

Also, maybe try Google.ca and Google.com? Perhaps it's different (mine works with both).

him · 11-11-2010, 12:21 AM

I hope they're smart enough to compensate you for this inconvenience.

CHCCubs · 11-11-2010, 06:22 AM

Quote:

Originally Posted by bdardashti

I've had my car for about a month now and use the feature quite frequently. Have sent at least 20 addresses to the car and all of them came in right away. Have you guys tried to maybe change your email address with BMW Assist?

Also, maybe try Google.ca and Google.com? Perhaps it's different (mine works with both).

I have changed my email address, and used different versions of google, but it still did not work.

11-08-2010, 07:24 PM	#1
2kaccordocoupe Brigadier General 1272 Rep 4,703 Posts Drives: Former ///M Driver Join Date: Nov 2008 Location: The 6ix iTrader: (2)	Google Maps - Send To Function Hey Folks, This has not worked for me since August, I finally got sick of it and escalated it to BMW Assist and BMW Canada this afternoon, I should be getting a call back from both parties tomorrow to update me on the situation. I was pretty vocal on how frustrating this is from a customer perspective especially when you are paying a premium for it. Lets see what happens. Anyone currently have this feature working in Canada? Update: 11/11/10 @5:59pm Eastern Issue resolved CHCCubs, ak22 & neuromatic give this a try. Call BMW Canada @ 1-800-567-2691. Ask the rep who picks up your call to transfer you to Ben. Tell Ben that you are having the same my info issue as Harjit. Ben will take care of you, he will send your info to a tech specialist who will get up you up and running. Let me know how it goes. Last edited by 2kaccordocoupe; 11-11-2010 at 05:00 PM..
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11-08-2010, 07:51 PM	#2
redline2 Private 1 Rep 81 Posts Drives: 335is Join Date: May 2007 Location: Toronto iTrader: (0)	Currently working for me in Toronto. Use it fairly regularly.
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11-08-2010, 08:40 PM	#5
ak22 Enlisted Member 5 Rep 39 Posts Drives: 2018 F30 340i xDrive Join Date: Nov 2009 Location: Toronto, ON iTrader: (0)	I purchased my car in February of 2010, and this feature was working well for the first few months. Lately however it has not been working at all. When I send an address to a car, it states that it has been sent successfully, but nothing shows up in the car.
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11-08-2010, 10:02 PM	#8
EVTee Second Lieutenant 63 Rep 267 Posts Drives: 2019 X3 M40i Join Date: Mar 2010 Location: Vancouver, BC iTrader: (0)	Mine has been reliable from day of delivery. Use it regularly.
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11-09-2010, 06:24 AM	#9
CHCCubs Colonel 97 Rep 2,101 Posts Drives: 2013 BMW 328i xDrive Sport Join Date: Apr 2009 Location: Toronto, ON, Canada iTrader: (0)	I've had this issue since August as well. I've made repeated calls to BMW assist with no luck either. I've even changed the email address they have on file, but it still doesn't work. I've given up on it for now, and just call the concierge service when I need directions. __________________ 2013 BMW 328i xDrive Sport Line Mineral Grey on Everest Grey
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11-09-2010, 07:14 AM	#10
BRAISKI Colonel 135 Rep 2,517 Posts Drives: '11 335xi e92 M-Pak Join Date: Mar 2009 Location: GTA/KW, Canada iTrader: (3) Garage List 2011 BMW 335xi [7.00]	So far I have no issues with mine... I don't use it that often though. __________________ My 2011 ED @ BMW Welt, one of the best days of my life! Full front PPF!
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11-09-2010, 12:24 PM	#11
Professor///M Brigadier General 819 Rep 3,341 Posts Drives: 2022 M3, 2022 X5 40i; Join Date: May 2007 Location: Northeast iTrader: (5) Garage List 2022 BMW M3 Comp. [0.00] 2016 BMW X5 35i [10.00]	Most of these problems are stupid hang ups with your account and email address that is used for your BMW Assist account. It took me 4 separate phone calls to get this working again.
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11-09-2010, 01:40 PM	#12
Andy M 77 Rep 1,208 Posts Drives: 09 BMW 335i xdrive Join Date: Mar 2008 Location: Toronto iTrader: (5)	Use your SOS button and check with BMW Assist to see if they are receiving data from your car - i.e. your VIN, GPS location, etc. If they are not receiving your VIN, you cannot receive maps via your BMW Assist since the system figure out which car to send it to by VIN. If that's the case, bring it into your dealership. I brought it into BMW Toronto and they had trouble figuring it out. Turns out at the end, the registration just wasn't done properly so they had to resend the paperwork to BMW Assist. They tested my system and it works now. Btw, great service at BMW Toronto. Highly recommend them for service work.
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11-09-2010, 02:19 PM	#14
Blackadder Captain Blackadder 11 Rep 170 Posts Drives: 2009 335D Join Date: Dec 2009 Location: Mission, BC iTrader: (0)	I had the same problem last week and contacted BMW. They said that everything appeared to be ok at their end and believed it to be a Google Maps issue. Just checked it 2 minutes ago and it is working fine. Maybe just a glitch with Google. __________________ 2009 335d - Space Grey Metallic - Grey Dakota Leather Audio control LC6i interface + base remote feeding a Boston Acoustics GT50 5 channel amp. Eclipse SC8365 + Focal 165 VRX, rear SP5010. MB Quart RSH304 12" subwoofer. AF&AM
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11-10-2010, 03:25 PM	#18
ak22 Enlisted Member 5 Rep 39 Posts Drives: 2018 F30 340i xDrive Join Date: Nov 2009 Location: Toronto, ON iTrader: (0)	I called BMW Assist this evening and they told me that I should visit the dealership where they have specialists who will be better able to troubleshoot this issue.
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11-10-2010, 09:26 PM	#20
bdardashti Captain 47 Rep 998 Posts Drives: '12 135i Join Date: Apr 2008 Location: Toronto iTrader: (3)	I've had my car for about a month now and use the feature quite frequently. Have sent at least 20 addresses to the car and all of them came in right away. Have you guys tried to maybe change your email address with BMW Assist? Also, maybe try Google.ca and Google.com? Perhaps it's different (mine works with both).
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11-11-2010, 12:21 AM	#21
him New Member 0 Rep 20 Posts Drives: 2011 328i Sedan Join Date: Oct 2010 Location: Vancouver, Canada iTrader: (0)	I hope they're smart enough to compensate you for this inconvenience.
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