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Vishnu's/Shiv's Customer Service - A Joke...Yet Again(READ)
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01-08-2008, 02:06 PM | #45 | |
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01-08-2008, 02:23 PM | #46 | |
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You seem to be attacking me personally in a lot of your messages. Personally I am much more willing to work with and help people that are composed and reasonable with their requests. |
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01-08-2008, 02:32 PM | #47 | |
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From your responses, you've been completely unable to work with me, which is why I'm so upset. From your response that I've quoted above, it's pretty clear that you're unable to work with me and just saying, "well hey, we know we have it different in two places but because we don't want to give you your money back, this is the 'real' correct return policy." I told you in my PM that we would try to work something out and I would completely forget this and move on and the only responses I've gotten from you was, we have a 30 day return policy, end of story. Sounds nothing like you "wanting to work with me." If you are being sincere in that statement, feel free to PM me or e-mail me at SVTMustangCobra3@aol.com. My original offer to you to remedy this situation still stands. But if your only response remains, we have a 30 day return policy over and over, I will be pretty upset. It's your choice, do the right thing and your customers will respect you (and also most likely reward you with their business) for it. Is giving my $1,000 and change back (don't forget your keeping 25% for your "restocking fee"/$365 for doing nothing but accepting my package and putting it back on the self to be resold!) worth enhancing your reputation that may sell several more Procedes that wouldn't have been sold before? I don't know, the way you and your company handle this situation tell me and everyone else who reads this thread where your priorities lie. |
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01-08-2008, 03:04 PM | #48 |
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yeah dude, not because i hate procede and vishnu, but as a business owner myself, it's your responsibility to properly document your policies on EVERYTHING. you're lucky you are small time, i'm in a business where all my clients are 5 star hotels and even when things ARE properly documented and they aren't happy with it, i take the brunt. to maintain a customer relationship you do anything that will not adversely affect your company monumentally.
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01-08-2008, 03:12 PM | #49 | |
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01-08-2008, 03:16 PM | #50 |
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BTW, i'm incredibly serious about this post, my mother owns a company that does Customer Relations training and designs plans for businesses based on their industry and customer demographic, if anyone from Vishnu reads this and you are interested, PM me and i will give you her information. you guys obviously have a great deal of potential but thess childish business practices need to stop. even if the customer is wrong, you need to remind yourself... it doesn't matter. he is the one doing YOU a favor by being your customer, not vice versa.
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01-08-2008, 05:07 PM | #52 | |
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you should leave him alone. Regardless if he is right or not he is the one feeling like he has been shafted and has a right to express his frustration. not taking his side but you should lay off and stop antagonizing. |
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01-08-2008, 05:18 PM | #53 | |
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This is an extremely tempting price for a great product and I would jump on it however after hearing the level of customer service they provide I am hesitant. |
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01-08-2008, 05:47 PM | #55 |
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typically it's low end companies that adhere to a strict return policy. i have returned things 3 months after purchasing without a receipt to places like neiman marcus which is obviously not "wal mart" status. it's called having a rapport with your customers. which obviously Vishnu has no desire to create. it's a business first, it's great to be "friends" with your clients but ultimately it's a business.
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01-08-2008, 05:51 PM | #56 | |
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LOL they would not be in business if that were the case.... With the overhead of walmart or best buy for instance what do they care return it whenever,,,, but come on, a smaller enterprise... get real bud |
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01-08-2008, 05:56 PM | #57 | |
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01-08-2008, 06:04 PM | #58 | |
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Guess what folks, if you have customers you're in the customer service business whether you like it or not. |
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01-08-2008, 11:37 PM | #59 | |
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01-09-2008, 08:23 AM | #60 |
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It's not even 3 months and have you even read this thread? I had no idea they had a 30 day return policy because I referred to their website the whole time where they do not have their return policy properly documented. It says nothing about 30 day return policy. The reason I never looked at the invoice is because its inside a box I never used/opened so I had no way of knowing. The point is you can't enforce a standard unless you have it listed in all documented areas for customers to read so they can be aware.
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01-09-2008, 08:27 AM | #61 | ||
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This thread was a last ditch effort to get a response due to a lack of replies from anyone at Vishnu. As I stated in the very first post, I'm not one to go on rants or get emotional at the drop of a hat. This was well-deserved and Vishnu even knew it was coming (I told them I would post this thread if I got no response) and still handled the situation the way they did. What does that say? They were nothing about keeping their customers happy. Only taking their money from their pockets. Who wants to buy from a vendor like that? Last edited by orientblue3; 01-09-2008 at 09:37 AM.. |
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01-10-2008, 09:46 AM | #62 |
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My Procede has been sold pending the clearing of the buyer's e-check. However, I still want this thread to stay alive so that others can be aware of these situations and to consider what happened to me before spending their money on any of Vishnu's products.
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01-11-2008, 03:53 PM | #63 | |
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I could really care less what this thread makes me look like to people who sweat procede or who don't care about support after they purchase a product. What I do care about is people who spend $1,500+ of their hard-earned money and expect to be taken care of, when that is clearly not the case. What are you an advocate for in your life? Post that and I'll call you derogatory names. I guess nothing is worth standing up for these days to some people. For the record, this is the first thread I've spoken out about anything. So comparing me to your ex-wife that never stops complaining isn't much of an accurate comparison. Go out and enjoy your fast car, (I never said Vishnu doesn't make a hell of a product) just don't expect them to stand behind you. This is the internet. If you have a problem with my thread, get over it and post somewhere else. |
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01-11-2008, 06:23 PM | #64 |
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That's bullshit, if it isn't documented right on their website, Vishnu should step up and pay for the mistake not you. It's not like the procede he has is obsolete or anything, Vishnu just got extra interest on his money that they held.
And billmister please stop posting in this thread, all of your arguments make no sense. kthxbye. |
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01-11-2008, 06:24 PM | #65 | |
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As a future owner(car arriving in March) of e92, and potential customer of a piggyback unit. I too, demand clarification from Vishnu, and what they are going to with this.
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01-12-2008, 11:57 AM | #66 | |
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And 25% restocking fee? My god what does the Procede weigh? How large is your warehouse? How many Procede units do you have just sitting around? Since the OP is willing to accept that rediculous cost, I am amazed that you would not accept the return. This is a further reflection of poor customer service. |
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