***NOW HAPPILY RESOLVED*** My awful experience at Sytner Harold Wood

wafik · 06-10-2009, 11:38 AM

Hello,

Right, sorry in advance for such a long post, but i really would appreciate your help!

I purchased my e93 end of December.....3 weeks into it and i was driving when my car started shaking and the tyre pressure warning came up, i could not carry on driving - not even 10mph on the run flats! car got towed away and we discovered the tyre melted to the wheel!! BMW took no responsibility and i had to pay for a new tyre. sent the tyre to get investigated, and now about 5months on and still no news!

a week after the tyre incident my roof started leaking and the car was booked in for 2-3 days (had to wait 3 weeks for the booking to get a loaner car) - 3 weeks passed and i came for service only to be told they have no loaner car and then i had to take the car back and was rebooked for a whole month ahead!! The roof leak gets worse, my seat creaks and theres creaking noises when i open the door and inside the car as i drive!

one month on and i turn up for the booking...keep me waiting over an hour then tell me - no we have no booking for you!!! - infact there was no information about my car recorded with them!! im very unhappy and then talk with the manager who then says he will take the car in today - which he did! i get no loaner car, and am told it will be 2-3 days.

one week passed, cars not ready....but i get a mini to drive.

2 weeks passed, still not ready, dont know how to solve the roof leak!

3rd week and the other side is leaking now once they fix the first leak. few days later - i call again, then get told yes the car is ready, and to collect the following car. come to collect the following day and guess wot? i get a call saying it leaking again!!!

4th week now - really had enough now, have a meeting with the managers and am told they have definatly fixed it now and the car is not leaking!

went to pick up the car and....

2 wheels are curbed, the interior has been splashed with water and got water marks all over sun visor aread and dash! water marks all over the car....and to really piss me off they handed it back with only 2miles of pertrol left!!!! obviously been driving the car around!

Anways i took the car and handed it back 3 weeks later for them to sort the wheels they curbed, creaking sound, replace the trim they scratched! - few days later and i pick up the car and as i drove of from the dealer i notice my roof is leaking again and my seat in ripped!!!!...went straight back and they book it in again.

its never ending, the dealer is very unprofessional, always try get out of it! i want to change the car - they keep telling me its hasstle to do the buy-back and keep trying to avoid it. i phoned main bmw but they said its up to the manager at the dealer....but i dont seem to get nowere?

ive really had enough and want to change the car! what can i do?? anyone else experience a similar problem??

HELP PLEASEE?????

Thank you for reading and appreciate your help!

ShereKhan · 06-10-2009, 11:46 AM

Have you contacted BMW CS to complain about the stealer - you should name here too.

I wouldn't have bothered with them after 1st screw up with the booking.
Find another stealer - there are a few members on here who are not too far from Ilford. I'm sure they will be along soon to steer you to a better stealer.

wafik · 06-10-2009, 11:50 AM

Quote:

Originally Posted by ShereKhan

Have you contacted BMW CS to complain about the stealer - you should name here too.

I wouldn't have bothered with them after 1st screw up with the booking.
Find another stealer - there are a few members on here who are not too far from Ilford. I'm sure they will be along soon to steer you to a better stealer.

yes i phoned BMW CS from the beggining and they have been working with the dealership....but still im not gettn a result. the dealership said that a technician from bmw has come down to help with the roof - but yet after a month they still cant fix it?

the dealer is Sytner Harold Wood

E92Fan · 06-10-2009, 12:03 PM

Quote:

Originally Posted by wafik

yes i phoned BMW CS from the beggining and they have been working with the dealership....but still im not gettn a result. the dealership said that a technician from bmw has come down to help with the roof - but yet after a month they still cant fix it?

the dealer is Sytner Harold Wood

Ohmygod... Sytner Harold Wood ?! I feel so so so so sorry for you mate...

willhollin · 06-10-2009, 12:09 PM

You need to get yourself some legal help.

Have a read of this link, should help you move forward with things.

http://www.honestjohn.co.uk/faq/faq.htm?id=43

Dr.Crap · 06-10-2009, 12:18 PM

Appalling service - hope it gets sorted. Sounds like they are trying to get as much warranty cash out of it as possible. BMW CS should wise up otherwise they'll keep getting billed for hours and hours of labour

dxb335d · 06-10-2009, 12:34 PM

sorry to here of your woes waffik buddy?

So how long in total were you without your car?

They say the buyback thing is hassle, well of course it is, would you accept there offer?

wafik · 06-10-2009, 12:39 PM

Quote:

Originally Posted by dxb335d

sorry to here of your woes waffik buddy?

So how long in total were you without your car?

They say the buyback thing is hassle, well of course it is, would you accept there offer?

I have stayed without my car in total of more then 5 weeks, and have made sooo many trips to the dealer. Never straight forward with me!

If they are willing to buyback i am willing to do it as this car is probably always going to have problems!

dxb335d · 06-10-2009, 12:48 PM

have they offered that Wffik?

wafik · 06-10-2009, 12:53 PM

Quote:

Originally Posted by dxb335d

have they offered that Wffik?

Hello, no they have not. i told them from when they had the car 2-3 weeks into the service that i do not want the car if they cant even fix it after this long. but the manager said he will do me a favour and respray my bumper that was scratched.....however this did not solve the roof still leaking, and the creaks etc. Just seems to be avoiding taking the buyback situation serious...

MIKEYBMW1 · 06-10-2009, 01:33 PM

well I would demand that they take the car back and personally I don't rate any Sytner dealer ,when I bought my M3 from them they were great ,brought the car to my house to show me sorted out a really good deal on the spot infact I took delivery of the car less than 2 Days later, the fastest car exchange I have ever done but when I picked it up they had Superguarded the car or so they said charged me £350 for the benefit but when I got Home I went round the car and I tell you if thats how they prep a car up I was shocked ,alloys had baked on brake dust , paintwork looked dull and patchy, a bit naff really , anyway I spent about 3 hours on it snow foam etc etc and now it looks really nice apart from some swirling that I will sort , but all in all they let themselves down at the last minute with the hand over ,yours is a lot worst though mate and I would really kick off in the showroom they would soon sort it out them especially if they had a few potential customers in at the time

mjh93sa · 06-10-2009, 01:37 PM

Given the fact that the car develpoed the fault so quickly during your ownership, and given the inability of them to resolve the problems I would have thought you have good grounds to claim that the car was not fit for purpose and that they should be taking it back.

Appalling service, especially when compared to the service given by Renault as detailed in this thread... http://www.e90post.com/forums/showthread.php?t=271419

I am sure that anyone doing a little searching online before heading to Harold Wood for sales or service will be driving a bit further if they find this thread.

Best of luck in getting it resolved to your satisfaction.

wafik · 06-10-2009, 02:15 PM

Quote:

Originally Posted by mjh93sa

Given the fact that the car develpoed the fault so quickly during your ownership, and given the inability of them to resolve the problems I would have thought you have good grounds to claim that the car was not fit for purpose and that they should be taking it back.

Appalling service, especially when compared to the service given by Renault as detailed in this thread... http://www.e90post.com/forums/showthread.php?t=271419

I am sure that anyone doing a little searching online before heading to Harold Wood for sales or service will be driving a bit further if they find this thread.

Best of luck in getting it resolved to your satisfaction.

I thought so too......i am trying to get them to acknowledge that the car is not fit for purpose and they should take it back! And yes i hope people see this thread before going to Sytner Harold Wood!

wafik · 06-10-2009, 03:12 PM

Thanks alot Mod, really appreciate your help into this! Thanks for everyones input too...! What would you recomend i do next?

RCUK · 06-10-2009, 03:19 PM

i bought my 335d from those guys and had a good experience - mainly cos of the sales guy who did my deal (Harp).

However, things that were supposed to be done to mine pre delivery werent done - have a feeling the servicing department hasnt got a clue.

Bar the roof stuff, the fact that they had been driving your car about would seriously piss me off!!

Speedtrap · 06-10-2009, 04:04 PM

Sorry to hear this Wafik.

http://www.sytner.co.uk/contact-us.aspx

This is the link to the Sytner Head Office. Call them first thing in the morning and demand to speak to the Operations Manager or make an appointment. They should be able to help out. J

Dr Dave · 06-10-2009, 04:09 PM

How old is this car? I take it that it was NEW last December?

They have been given plenty of opportunities and time to sort the car - without success - so now is the time toformally reject the car I feel.

wafik · 06-10-2009, 04:12 PM

Quote:

Originally Posted by Speedtrap

Sorry to hear this Wafik.

http://www.sytner.co.uk/contact-us.aspx

This is the link to the Sytner Head Office. Call them first thing in the morning and demand to speak to the Operations Manager or make an appointment. They should be able to help out. J

Thank you, i will call them tomorrow and will try to arrange a meeting with the manager of the sytner group.

wafik · 06-10-2009, 04:13 PM

Quote:

Originally Posted by Dr Dave

How old is this car? I take it that it was NEW last December?

They have been given plenty of opportunities and time to sort the car - without success - so now is the time toformally reject the car I feel.

yes, last December, and the problems all started within a month. They have been given plenty of chances and whenever they book me in i have to wait weeks for the booking and then when the car comes out its still faulty and even worse, completely damaged and abused! Can you imagine giving a customer a car back with just 2 miles worth of fuel in the tank? What happens if there are stones or grit in the bottom of the tank and they get into the fuel pump?!

M3-FAST · 06-10-2009, 04:18 PM

Hi Buddy - I hope you can get them to take the car back.

I had similar issues with my convertible (not the roof but many other problems meant the dealer had my car for many weeks) - Mine spent a month in the dealer when 10 days old and then had it back for a fortnight before the fuel pump failed and it was in for a another 5 weeks. They had it for another fortnight shortly after to fix all sorts of weird and wonderful faults. I tried hard to get the car rejected and order me a replacement but to no avail.

BMW customer services helped out by paying my finance on the vehicle for the time it was in for repairs as I complained about my 318d loaner whilst forking out the monthly payments for a £38k convertible and they then sweetened me up by swapping the loaner to a 630i convertible for a few weeks.

It then had all sorts of faults over the 2 years (juddering clutch, ipod adaptor problems, seat belt jamming out, injector failures, leaking boot seals, faulty roof trim shells that used to unclip and snap when operating the roof, shadowline trim unclipping itself, brake servo failure) - the list is endless.

I think if you have 'one of those cars' then you need to try and get rid but BMW will put up quite a bit of resistance. Hopeully Tone can help you out here as well.

Funny how a poor dealer can exagerate problems with a car - mine used to take 3 visits to cure one fault at times, and yes, my dealer scuffed my front alloys also!

Hope you get things sorted, they can really start to get you down.

Paul

Steve748 · 06-10-2009, 04:23 PM

Get in touch with your local trading standards, they may have had other complaints if their service to you has been experienced by others

AlanQS · 06-10-2009, 05:42 PM

I would seriously recommend seeking a lawyer's advice - not American style by suing their asses off but to set out your rights and what you are allowed to do. A single consultation with a lawyer's letter fired off to their head office shouldn't cost you that much and will move you forward far quicker than anything else so far.

06-10-2009, 11:38 AM	#1
wafik Captain 225 Rep 918 Posts Drives: F80 M3 ZCP / R56 JCW Join Date: Mar 2008 Location: London iTrader: (2)	*NOW HAPPILY RESOLVED* My awful experience at Sytner Harold Wood - please help! Hello, Right, sorry in advance for such a long post, but i really would appreciate your help! I purchased my e93 end of December.....3 weeks into it and i was driving when my car started shaking and the tyre pressure warning came up, i could not carry on driving - not even 10mph on the run flats! car got towed away and we discovered the tyre melted to the wheel!! BMW took no responsibility and i had to pay for a new tyre. sent the tyre to get investigated, and now about 5months on and still no news! a week after the tyre incident my roof started leaking and the car was booked in for 2-3 days (had to wait 3 weeks for the booking to get a loaner car) - 3 weeks passed and i came for service only to be told they have no loaner car and then i had to take the car back and was rebooked for a whole month ahead!! The roof leak gets worse, my seat creaks and theres creaking noises when i open the door and inside the car as i drive! one month on and i turn up for the booking...keep me waiting over an hour then tell me - no we have no booking for you!!! - infact there was no information about my car recorded with them!! im very unhappy and then talk with the manager who then says he will take the car in today - which he did! i get no loaner car, and am told it will be 2-3 days. one week passed, cars not ready....but i get a mini to drive. 2 weeks passed, still not ready, dont know how to solve the roof leak! 3rd week and the other side is leaking now once they fix the first leak. few days later - i call again, then get told yes the car is ready, and to collect the following car. come to collect the following day and guess wot? i get a call saying it leaking again!!! 4th week now - really had enough now, have a meeting with the managers and am told they have definatly fixed it now and the car is not leaking! went to pick up the car and.... 2 wheels are curbed, the interior has been splashed with water and got water marks all over sun visor aread and dash! water marks all over the car....and to really piss me off they handed it back with only 2miles of pertrol left!!!! obviously been driving the car around! Anways i took the car and handed it back 3 weeks later for them to sort the wheels they curbed, creaking sound, replace the trim they scratched! - few days later and i pick up the car and as i drove of from the dealer i notice my roof is leaking again and my seat in ripped!!!!...went straight back and they book it in again. its never ending, the dealer is very unprofessional, always try get out of it! i want to change the car - they keep telling me its hasstle to do the buy-back and keep trying to avoid it. i phoned main bmw but they said its up to the manager at the dealer....but i dont seem to get nowere? ive really had enough and want to change the car! what can i do?? anyone else experience a similar problem?? HELP PLEASEE????? Thank you for reading and appreciate your help! __________________ BMW F80 M3 ZCP DCT \| Individual Atlantis Blue Metallic \| Extended Leather Opal White \| CCB \| M Performance Exhaust Mode Carbon GTS Front Spoiler \| Mode Carbon Trophy Rear Diffuser \| Mode Carbon M4 Spoiler
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06-10-2009, 11:46 AM	#2
ShereKhan Major 96 Rep 1,134 Posts Drives: BMW G20 330e M Sport MY20 Join Date: Sep 2006 Location: Bristol, UK iTrader: (0) Garage List 2020 BMW 330e [0.00]	Have you contacted BMW CS to complain about the stealer - you should name here too. I wouldn't have bothered with them after 1st screw up with the booking. Find another stealer - there are a few members on here who are not too far from Ilford. I'm sure they will be along soon to steer you to a better stealer. __________________ 20 BMW G20 330e M Sport Portimão Blue/Cognac, Driver Pro, Tech,M+ lumbar, storage packs Long gone -15 Peugeot 308 2.0HDi GT AUTO Magnetic Blue, 10 BMW F10 520D SE Xirallic Imperial blue/Cinnamon Brown, 06 E90 320si - Le Mans Blue - Totally standard specification (Scrapped RIP 12/08/2010), 00 Peugeot 306 2.0 SE Cabriolet, 94 Rover 214 SEi, 91 Fiat Uno 60S Mk2
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06-10-2009, 12:09 PM	#5
willhollin Major General 268 Rep 9,915 Posts Drives: VW T5 Join Date: Apr 2008 Location: Worcestershire iTrader: (1) Garage List 2007 BMW E92 330d SE [10.00] 2010 Transporter T5 ... [0.00]	You need to get yourself some legal help. Have a read of this link, should help you move forward with things. http://www.honestjohn.co.uk/faq/faq.htm?id=43 __________________
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06-10-2009, 12:18 PM	#6
Dr.Crap Second Lieutenant 58 Rep 295 Posts Drives: G80 M3 Join Date: Feb 2008 Location: Below Scotland iTrader: (0)	Appalling service - hope it gets sorted. Sounds like they are trying to get as much warranty cash out of it as possible. BMW CS should wise up otherwise they'll keep getting billed for hours and hours of labour
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06-10-2009, 12:34 PM	#7
dxb335d The Tarmac Terrorist 945 Rep 29,345 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	sorry to here of your woes waffik buddy? So how long in total were you without your car? They say the buyback thing is hassle, well of course it is, would you accept there offer? __________________ 997.2 GT3
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06-10-2009, 12:48 PM	#9
dxb335d The Tarmac Terrorist 945 Rep 29,345 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	have they offered that Wffik? __________________ 997.2 GT3
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06-10-2009, 01:33 PM	#11
MIKEYBMW1 GT3 47 Rep 1,679 Posts Drives: PORSCHE GT3 Join Date: Sep 2008 Location: LINCOLNSHIRE UK iTrader: (1)	well I would demand that they take the car back and personally I don't rate any Sytner dealer ,when I bought my M3 from them they were great ,brought the car to my house to show me sorted out a really good deal on the spot infact I took delivery of the car less than 2 Days later, the fastest car exchange I have ever done but when I picked it up they had Superguarded the car or so they said charged me £350 for the benefit but when I got Home I went round the car and I tell you if thats how they prep a car up I was shocked ,alloys had baked on brake dust , paintwork looked dull and patchy, a bit naff really , anyway I spent about 3 hours on it snow foam etc etc and now it looks really nice apart from some swirling that I will sort , but all in all they let themselves down at the last minute with the hand over ,yours is a lot worst though mate and I would really kick off in the showroom they would soon sort it out them especially if they had a few potential customers in at the time __________________ PORSCHE GT3
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06-10-2009, 01:37 PM	#12
mjh93sa Major General 145 Rep 5,080 Posts Drives: 530d Join Date: Dec 2005 Location: Gloucestershire iTrader: (0) Garage List 2012 BMW M135i [10.00] 2011 Mini Countryma ... [5.50]	Given the fact that the car develpoed the fault so quickly during your ownership, and given the inability of them to resolve the problems I would have thought you have good grounds to claim that the car was not fit for purpose and that they should be taking it back. Appalling service, especially when compared to the service given by Renault as detailed in this thread... http://www.e90post.com/forums/showthread.php?t=271419 I am sure that anyone doing a little searching online before heading to Harold Wood for sales or service will be driving a bit further if they find this thread. Best of luck in getting it resolved to your satisfaction. __________________ Gone: Fiesta - Focus - E46 320dSE - E91 330dMSport - E82 135iMSport - R55 JCW Clubman - M135i Now: 530d
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06-10-2009, 03:12 PM	#14
wafik Captain 225 Rep 918 Posts Drives: F80 M3 ZCP / R56 JCW Join Date: Mar 2008 Location: London iTrader: (2)	Thanks alot Mod, really appreciate your help into this! Thanks for everyones input too...! What would you recomend i do next? __________________ BMW F80 M3 ZCP DCT \| Individual Atlantis Blue Metallic \| Extended Leather Opal White \| CCB \| M Performance Exhaust Mode Carbon GTS Front Spoiler \| Mode Carbon Trophy Rear Diffuser \| Mode Carbon M4 Spoiler
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06-10-2009, 03:19 PM	#15
RCUK Lieutenant Colonel 100 Rep 1,672 Posts Drives: 911 Turbo Join Date: Dec 2008 Location: Orpington, Kent iTrader: (4)	i bought my 335d from those guys and had a good experience - mainly cos of the sales guy who did my deal (Harp). However, things that were supposed to be done to mine pre delivery werent done - have a feeling the servicing department hasnt got a clue. Bar the roof stuff, the fact that they had been driving your car about would seriously piss me off!! __________________ Been there, done that, driven the 'Ring
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06-10-2009, 04:04 PM	#16
Speedtrap Lieutenant Colonel 57 Rep 1,798 Posts Drives: A very fast car :) Join Date: Sep 2008 Location: London iTrader: (0)	Sorry to hear this Wafik. http://www.sytner.co.uk/contact-us.aspx This is the link to the Sytner Head Office. Call them first thing in the morning and demand to speak to the Operations Manager or make an appointment. They should be able to help out. J __________________
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06-10-2009, 04:09 PM	#17
Dr Dave Zummerzet Zyder Drinker! 111 Rep 5,541 Posts Drives: '06 330D Le Mans Blue Join Date: May 2009 Location: Somerset iTrader: (3) Garage List 2006 330d M Sport [0.00]	How old is this car? I take it that it was NEW last December? They have been given plenty of opportunities and time to sort the car - without success - so now is the time toformally reject the car I feel. __________________
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06-10-2009, 04:18 PM	#20
M3-FAST Defected to the dark side..... 210 Rep 5,795 Posts Drives: BMW M5 LCi Join Date: May 2007 Location: Stafford, UK iTrader: (11) Garage List 2009 E90 M3 [10.00] 2007 325i M-sport C ... [9.00]	Hi Buddy - I hope you can get them to take the car back. I had similar issues with my convertible (not the roof but many other problems meant the dealer had my car for many weeks) - Mine spent a month in the dealer when 10 days old and then had it back for a fortnight before the fuel pump failed and it was in for a another 5 weeks. They had it for another fortnight shortly after to fix all sorts of weird and wonderful faults. I tried hard to get the car rejected and order me a replacement but to no avail. BMW customer services helped out by paying my finance on the vehicle for the time it was in for repairs as I complained about my 318d loaner whilst forking out the monthly payments for a £38k convertible and they then sweetened me up by swapping the loaner to a 630i convertible for a few weeks. It then had all sorts of faults over the 2 years (juddering clutch, ipod adaptor problems, seat belt jamming out, injector failures, leaking boot seals, faulty roof trim shells that used to unclip and snap when operating the roof, shadowline trim unclipping itself, brake servo failure) - the list is endless. I think if you have 'one of those cars' then you need to try and get rid but BMW will put up quite a bit of resistance. Hopeully Tone can help you out here as well. Funny how a poor dealer can exagerate problems with a car - mine used to take 3 visits to cure one fault at times, and yes, my dealer scuffed my front alloys also! Hope you get things sorted, they can really start to get you down. Paul
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06-10-2009, 04:23 PM	#21
Steve748 Lieutenant 12 Rep 564 Posts Drives: Corvette & Jeep Commander Join Date: Dec 2008 Location: North Yorks & Granite Hills CA iTrader: (0)	Get in touch with your local trading standards, they may have had other complaints if their service to you has been experienced by others
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06-10-2009, 05:42 PM	#22
AlanQS Colonel 240 Rep 2,810 Posts Drives: Jaguar XE P250 HSE Join Date: Jan 2008 Location: Glasgow iTrader: (0) Garage List 2016 430i m-sport G ... [0.00]	I would seriously recommend seeking a lawyer's advice - not American style by suing their asses off but to set out your rights and what you are allowed to do. A single consultation with a lawyer's letter fired off to their head office shouldn't cost you that much and will move you forward far quicker than anything else so far.
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