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Software/firmware upgrade not under warranty?
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06-15-2010, 11:20 AM | #1 |
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Software/firmware upgrade not under warranty?
My iDrive locked up a couple of times recently and the only way to reset it was to pull the battery connection. I took it into the dealer today who reset the fault codes. They said their next step would be to update the software. As I know I'm on fairly new software anyway I'm not sure it would make much difference.
They also said that updating the software wouldn't be covered by warranty. Is this correct for an AUC under its 1 year used warranty?
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06-15-2010, 11:23 AM | #2 | |
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It may be that there are a few updates that can be done, so I suggest that if the iDrive keeps locking up, you get it back into the dealer and they do the software upgrade FOC under the terms of the warranty.
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06-15-2010, 11:26 AM | #3 |
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I agree! If the software update is needed to repair a fault then it should be done foc under warranty. However if you visited the dealer and asked for the latest software to be installed, then I would expect a charge for this.
If you have no luck try another dealer or call BMW themselves. |
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06-15-2010, 12:00 PM | #4 | |||
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http://www.bmw.co.uk/bmwuk/owner/ser...4ubmV0,00.html Quote:
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06-15-2010, 01:03 PM | #5 |
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Got mine FOC after a new part was fitted. If an update is needed to fix the problem it should be under warranty imo.
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06-16-2010, 05:09 AM | #7 |
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I had my iDrive software updated last week under warranty.
Unfortunately the bugs still remain but at least they did it FOC. Took them 2 days though........can't be that hard can it? |
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06-16-2010, 10:26 AM | #8 |
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Took them a while on mine too. They bricked it so had to get BMW involved....
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