e92-Lighting Issue

bfritzsch · 05-11-2015, 07:11 AM

All,

I was under the impression from the forum posts that buying things from e92-lighting wasn't like buying from Duke Dynamics....

I purchased new fog light bulbs on April 21st. Emailed and called after the first week where I still had no shipping information. Finally got a response saying they were shipped and would send tracking number. May 1st, still had no tracking number... called and emailed again still no response to this day and no bulbs!

Oh also in addition to the email/phone calls I sent message on forum and no response either besides the original "they were being shipped and would send tracking information".

Anyone else experience this? I mean it was only $22 but still, I would definitely not recommend this seller at this point.

NJ Krish · 05-11-2015, 09:39 AM

Ya i've had issues with them and decided to just not buy from them again. I'll leave it at that.

curlyfrieS4 · 05-27-2015, 02:09 AM

Yes and yes. Had the same issue a year ago or so. I called and emailed and nothing.
It wasn't until i reported it to PayPal that they finally stepped up and sent out the $20 bulbs. Definitely staying away from them.

bfritzsch · 05-27-2015, 08:03 AM

About 4 days after making this thread I got an email from them finally with shipping information. Also in the email it said something along the lines of "We have thrown in some vanity mirror LEDs for the inconvenience, so now please remove your post from the forum as we have done our part in getting this settled."

From talking with other members on the forum here it seems as this is a standard play in their playbook. Unfortunately for them I believe that posts like this are one of the main reasons forums exist and help other members be aware of vendor experiences.

I will say I do think throwing in free items always helps and I am not as sour with this company but I also think that it doesn't make the whole experience "worth while or better".

19E92 · 05-27-2015, 09:38 AM

Weird, I've purchased H3/ H8 GP Thunder bulbs countless times from E92-Lighting and I've never had a problem.. Items came in about 1 week every time.

hongsc · 05-27-2015, 02:05 PM

I have to agree. They have terrible customer service and I would never buy anything from them.

bfritzsch · 06-03-2015, 07:14 AM

So after posting this I am continually getting hit with PM's from e92-lighting offering me additional free items to remove my post.

I do think that offering free things to improve the chances of me shopping with them again is a good idea though the added caveat that the post should be removed after receiving said gift is not how this forum is supposed to work in my opinion.

Vendor feedback forums are for just that feedback and experiences with vendors, whether good or bad. In the end better communication from the vendor could have solved this whole problem as I was not in a rush for the product just didn't want to be left in the dark for 3 weeks.

Projekt_BooGie · 06-03-2015, 02:36 PM

I honeslty have bought 2 maybe 3 sets of tpms sensors from them...and never had a prob....now on the same hand that was almost 1-2 years ago... But still customer services should be even across the board.

But if they are offering gifts....tell them you want a single turbo upgrade and you'll remove the post hahaha

335xs2dinan · 06-05-2015, 10:25 PM

I made one one order with them/him, it wasn't necessarily smooth but I eventually got the item. there was some utter nonsense and even lies in between when I placed the order and finally received it. I do think that he worked hard to fix the initial lack of contact and make me satisfied but this was after the fact. I definitely don't think that he is scamming, but i believe it's a one man show and he hasn't mastered yet how to keep it running smooth and definitely underestimates the intelligence of the board members here with his excuses. Not someone to avoid at all costs but probably go with another vendor if all else is equal.

01bird · 11-22-2015, 02:13 AM

I am having issues with there customer service as well. . I ordered a set of turn signal bulbs and interior light kit. After two months they never sent the turn signal bulbs even though they said they did but gave me a refund after many emails. The interior lights are not the ones I ordered. I keep asking for a refund and I'll return the bulbs. Just keep stalling. I am disputing with paypal. I have to say this is by far the worst customer service I have had.

mcmahand · 11-23-2015, 06:06 PM

Add another one to the list of wrong parts sent after long shipping delay.

hz_diesel · 11-23-2015, 06:22 PM

I have seen several post like these. I had ordered interior LED and TPMS from them both shipped immediately with no issues.

05-11-2015, 07:11 AM	#1
bfritzsch Private First Class 22 Rep 170 Posts Drives: '11 e90 335i xDrive M-Sport Join Date: Nov 2012 Location: New Jersey iTrader: (0) Garage List 2011 335i xDrive (e90) [0.00]	e92-Lighting Issue All, I was under the impression from the forum posts that buying things from e92-lighting wasn't like buying from Duke Dynamics.... I purchased new fog light bulbs on April 21st. Emailed and called after the first week where I still had no shipping information. Finally got a response saying they were shipped and would send tracking number. May 1st, still had no tracking number... called and emailed again still no response to this day and no bulbs! Oh also in addition to the email/phone calls I sent message on forum and no response either besides the original "they were being shipped and would send tracking information". Anyone else experience this? I mean it was only $22 but still, I would definitely not recommend this seller at this point. __________________ 2011 335i X-Drive (e90) - M-sport 6MT - LeMans Blue ( BMS CP / VRSF DP / BMS Intake / ER Sport Oil Cooler / ER Intercooler / Cobb v3)
	Appreciate 0 Tweet Quote

05-11-2015, 09:39 AM	#2
NJ Krish First Lieutenant 56 Rep 325 Posts Drives: Bmw 328xi 2008 Coupe Join Date: Apr 2011 Location: New Jersey iTrader: (0) Garage List 2008 Bmw 328xi [10.00]	Ya i've had issues with them and decided to just not buy from them again. I'll leave it at that. __________________ --------------------------------------------- Current 2008 Bmw 328xi Coupe Sport N51 /w 3 stage IM \| VMR 710 w/ Conti DWS \| AA Tune Stage 2 \| AA Signature Exhaust \| Red Cyba scoops \| Lux V4 \| Euro-box mod w/ Silicone intake hose \| Eibach pro kit w/ Bilstein Sport \| Carbon Fiber Hood powerdome \| Mtech Bumper w/ Akyrim CF lip
	Appreciate 0 Quote

05-27-2015, 02:09 AM	#3
curlyfrieS4 Private 4 Rep 82 Posts Drives: Audi B5 S4, BMW E46 M3 Join Date: Jan 2010 Location: San Diego iTrader: (0)	Yes and yes. Had the same issue a year ago or so. I called and emailed and nothing. It wasn't until i reported it to PayPal that they finally stepped up and sent out the $20 bulbs. Definitely staying away from them.
	Appreciate 0 Quote

05-27-2015, 08:03 AM	#4
bfritzsch Private First Class 22 Rep 170 Posts Drives: '11 e90 335i xDrive M-Sport Join Date: Nov 2012 Location: New Jersey iTrader: (0) Garage List 2011 335i xDrive (e90) [0.00]	About 4 days after making this thread I got an email from them finally with shipping information. Also in the email it said something along the lines of "We have thrown in some vanity mirror LEDs for the inconvenience, so now please remove your post from the forum as we have done our part in getting this settled." From talking with other members on the forum here it seems as this is a standard play in their playbook. Unfortunately for them I believe that posts like this are one of the main reasons forums exist and help other members be aware of vendor experiences. I will say I do think throwing in free items always helps and I am not as sour with this company but I also think that it doesn't make the whole experience "worth while or better". __________________ 2011 335i X-Drive (e90) - M-sport 6MT - LeMans Blue ( BMS CP / VRSF DP / BMS Intake / ER Sport Oil Cooler / ER Intercooler / Cobb v3)
	Appreciate 1 Quote

05-27-2015, 09:38 AM	#5
19E92 Private First Class 35 Rep 174 Posts Drives: '07 335i / '11 535i xDrive Join Date: May 2011 Location: Toronto, Canada iTrader: (2)	Weird, I've purchased H3/ H8 GP Thunder bulbs countless times from E92-Lighting and I've never had a problem.. Items came in about 1 week every time. __________________ Monaco Blue E92 // BMS JB4 G5 ISO // BMS Backend Flash // Dual Cone Intake // ER Chargepipe // Dual HKS SSQV BOV Setup // BMW Performance Spoiler // 19" v710 Dolphin Grey // Aero Front Lip // M3 Sideskirts // Mtech Rear Bumper // Quad Tip Diffuser // Quad Exhaust //
	Appreciate 0 Quote

05-27-2015, 02:05 PM	#6
hongsc Captain 153 Rep 982 Posts Drives: 2011 BMW 328i Join Date: Jul 2013 Location: Amazon Prime iTrader: (1)	I have to agree. They have terrible customer service and I would never buy anything from them. __________________ 2011 BMW 328i Space Grey\|18" Avant Garde m359\|Michelin Pilot Sport A/S2\|Eibach Pro-Kit Springs\|Koni FSD\|M3 U+L Control Arms\|Lux Angel Eyes\|Stoptech\|Hawk 5.0\|aFe Race Pipes\|BMW PE
	Appreciate 0 Quote

06-03-2015, 07:14 AM	#7
bfritzsch Private First Class 22 Rep 170 Posts Drives: '11 e90 335i xDrive M-Sport Join Date: Nov 2012 Location: New Jersey iTrader: (0) Garage List 2011 335i xDrive (e90) [0.00]	So after posting this I am continually getting hit with PM's from e92-lighting offering me additional free items to remove my post. I do think that offering free things to improve the chances of me shopping with them again is a good idea though the added caveat that the post should be removed after receiving said gift is not how this forum is supposed to work in my opinion. Vendor feedback forums are for just that feedback and experiences with vendors, whether good or bad. In the end better communication from the vendor could have solved this whole problem as I was not in a rush for the product just didn't want to be left in the dark for 3 weeks. __________________ 2011 335i X-Drive (e90) - M-sport 6MT - LeMans Blue ( BMS CP / VRSF DP / BMS Intake / ER Sport Oil Cooler / ER Intercooler / Cobb v3)
	Appreciate 0 Quote

06-03-2015, 02:36 PM	#8
Projekt_BooGie Average Car Exceeding Expectations (ACEE) 357 Rep 4,806 Posts Drives: 2007 335i e92 Join Date: Nov 2010 Location: Home random floods and Cajun Navy iTrader: (9) Garage List 2007 e92 [7.00]	I honeslty have bought 2 maybe 3 sets of tpms sensors from them...and never had a prob....now on the same hand that was almost 1-2 years ago... But still customer services should be even across the board. But if they are offering gifts....tell them you want a single turbo upgrade and you'll remove the post hahaha __________________ too much to list...just know its wide and bagged
	Appreciate 0 Quote

06-05-2015, 10:25 PM	#9
335xs2dinan Lieutenant 141 Rep 436 Posts Drives: 08 E92 335xi, 22 G80 M3 Join Date: Jul 2013 Location: Michigan iTrader: (15)	I made one one order with them/him, it wasn't necessarily smooth but I eventually got the item. there was some utter nonsense and even lies in between when I placed the order and finally received it. I do think that he worked hard to fix the initial lack of contact and make me satisfied but this was after the fact. I definitely don't think that he is scamming, but i believe it's a one man show and he hasn't mastered yet how to keep it running smooth and definitely underestimates the intelligence of the board members here with his excuses. Not someone to avoid at all costs but probably go with another vendor if all else is equal. __________________ Dinan Stage 3/Cobb FMIC/ER Sport Oil Cooler/CPE Catted DP/BMS DCI/Eisenman Race/Koni Yellow F + Dinan R/Dinan Springs/UUC F + R Sways/M3 subframe bushings/OEM 313 Wheels/M3 steering wheel
	Appreciate 0 Quote

11-22-2015, 02:13 AM	#10
01bird Private First Class 8 Rep 177 Posts Drives: 2008 335i E92 Join Date: May 2008 Location: Dallas iTrader: (8)	I am having issues with there customer service as well. . I ordered a set of turn signal bulbs and interior light kit. After two months they never sent the turn signal bulbs even though they said they did but gave me a refund after many emails. The interior lights are not the ones I ordered. I keep asking for a refund and I'll return the bulbs. Just keep stalling. I am disputing with paypal. I have to say this is by far the worst customer service I have had.
	Appreciate 0 Quote

11-23-2015, 06:06 PM	#11
mcmahand Private 23 Rep 97 Posts Drives: 2011 335D \| 2013 X5D Join Date: Oct 2014 Location: Charlotte,NC iTrader: (2)	Add another one to the list of wrong parts sent after long shipping delay. Last edited by mcmahand; 11-28-2015 at 08:53 PM..
	Appreciate 0 Quote

11-23-2015, 06:22 PM	#12
hz_diesel Lieutenant Colonel 192 Rep 1,703 Posts Drives: 2012 E92 335ix Join Date: Jun 2015 Location: New England iTrader: (7)	I have seen several post like these. I had ordered interior LED and TPMS from them both shipped immediately with no issues.
	Appreciate 0 Quote