So apparently Tischer/BMW Silver Spring isn't so mod friendly after all

cotmfk · 01-13-2013, 10:10 AM

I took my car in there for some repair work. I had a foglight out and an emergency brake light out where I replaced both bulbs with brand new bulbs and they both still wouldn't come on again. So, I took my car to Tischer to get it diagnosed and have them fix it. I am well modded, but also well out of warranty (111k miles+), so I didn't think there was any issue as I wasn't asking for them to pay for anything. I was prepared to pay for the repair. Tischer gets the car Monday 1/7... they are diagnosing, diagnosing... We were in communication every day until Wednesday. Thursday, I call them, can't get through to my SA as "he is busy with something." Friday, I get a call at maybe 2 pm. "You're car is ready for pick up." Great, I think! "But, it's not repaired. My "Shop foreman Doug" said we can't work on the car because it's modded." They said they can't get the computer to talk to the car. I tell him that this hasn't been an issue in the past, but I can turn off the JB4 and you can try again. He says that his foreman doesn't want to touch the car because they are afraid they will break something and they will be liable, end of story. I'm thinking, then why are they working on any cars if they are afraid they will break something????

This is weird to me because the car has been in there plenty before and there have been no issues, especially considering the car was in for a software update at some point (while in it's current state of mods). Anyways, SA was nice enough to let me know what he thinks is wrong with the car (FRM-2 failure).

$400 and a week later, of course I'm frustrated, but now that I've had a couple of days to cool off, I've realized it's probably for the best. I need to make use of my networks for all the car stuff or just do it myself and should not be in the dealership at all anymore with this car. When I got off the phone with the SA on Friday, I googled FRM-2, and of course a bunch of threads about it show up on e90post. So, that is also a reminder for me to always check here first (as I've done in the past). For some reason I just brain farted on this one and didn't check here.

Moral: Even if you're out of warranty, dealers don't like modded cars.... and use all resources before you go to the dealer.

Anyways, I can get the part. Is there anyone local that can do the coding for me? Send me a PM. If you have a hook up on the part as well, let me know and we can work something out. Lastly, should I just go ahead and upgrade to FRM-3 now? I don't intend on getting any LCI parts, but the FRM-3 seems to have more capabilities, etc.

cssnms · 01-13-2013, 12:38 PM

If you can't find anyone, take your car to Sigy's.

http://www.sigysbmw.com/about.html

pseto · 01-13-2013, 01:20 PM

Who was the SA and tech?

Red_Bean_Bun · 01-13-2013, 01:31 PM

I think it's not that they don't want to but they can't ..... Those bmw tools are quite strict during the inspection phase when hooking the car to the tools.

Clem · 01-13-2013, 01:43 PM

Charles, did you lose my number? The moment you ran into trouble there you should have called.

cotmfk · 01-13-2013, 01:44 PM

Quote:

Originally Posted by pseto

Who was the SA and tech?

SA was Thomas and Tech was Ming.

cotmfk · 01-13-2013, 01:45 PM

Quote:

Originally Posted by Red_Bean_Bun

I think it's not that they don't want to but they can't ..... Those bmw tools are quite strict during the inspection phase when hooking the car to the tools.

I don't think that's the problem. They have done software updates and other recalls/coding to the car in the past, so I'm not sure what was up.

cotmfk · 01-13-2013, 01:46 PM

Quote:

Originally Posted by Clem

Charles, did you lose my number? The moment you ran into trouble there you should have called.

Haha, I guess I wasn't thinking. I also need a clutch/flywheel installed, so I'll send you a PM!

ASAP · 01-13-2013, 06:41 PM

Fact - Tischer sucks...

zeel · 01-13-2013, 07:05 PM

Fact - Adam is the man.

cityazndan · 01-14-2013, 12:40 AM

Fact: ^ Fact.

pseto · 01-14-2013, 09:28 AM

Let's make this point clear: there's NO such thing as a 'mod-friendly' dealership.

There maybe a few SAs/techs that will look the other way regarding mods, but most won't. My suggestion is to be as friendly as possible with your SA because if you ever need him/her on your side when dealing with BMWNA, they may go to bat for you.

01-13-2013, 10:10 AM	#1
cotmfk Major General 2039 Rep 6,103 Posts Drives: M3 Join Date: Mar 2009 Location: Somewhere between DC and FL iTrader: (12)	So apparently Tischer/BMW Silver Spring isn't so mod friendly after all I took my car in there for some repair work. I had a foglight out and an emergency brake light out where I replaced both bulbs with brand new bulbs and they both still wouldn't come on again. So, I took my car to Tischer to get it diagnosed and have them fix it. I am well modded, but also well out of warranty (111k miles+), so I didn't think there was any issue as I wasn't asking for them to pay for anything. I was prepared to pay for the repair. Tischer gets the car Monday 1/7... they are diagnosing, diagnosing... We were in communication every day until Wednesday. Thursday, I call them, can't get through to my SA as "he is busy with something." Friday, I get a call at maybe 2 pm. "You're car is ready for pick up." Great, I think! "But, it's not repaired. My "Shop foreman Doug" said we can't work on the car because it's modded." They said they can't get the computer to talk to the car. I tell him that this hasn't been an issue in the past, but I can turn off the JB4 and you can try again. He says that his foreman doesn't want to touch the car because they are afraid they will break something and they will be liable, end of story. I'm thinking, then why are they working on any cars if they are afraid they will break something???? This is weird to me because the car has been in there plenty before and there have been no issues, especially considering the car was in for a software update at some point (while in it's current state of mods). Anyways, SA was nice enough to let me know what he thinks is wrong with the car (FRM-2 failure). $400 and a week later, of course I'm frustrated, but now that I've had a couple of days to cool off, I've realized it's probably for the best. I need to make use of my networks for all the car stuff or just do it myself and should not be in the dealership at all anymore with this car. When I got off the phone with the SA on Friday, I googled FRM-2, and of course a bunch of threads about it show up on e90post. So, that is also a reminder for me to always check here first (as I've done in the past). For some reason I just brain farted on this one and didn't check here. Moral: Even if you're out of warranty, dealers don't like modded cars.... and use all resources before you go to the dealer. Anyways, I can get the part. Is there anyone local that can do the coding for me? Send me a PM. If you have a hook up on the part as well, let me know and we can work something out. Lastly, should I just go ahead and upgrade to FRM-3 now? I don't intend on getting any LCI parts, but the FRM-3 seems to have more capabilities, etc. __________________ When you say impact instead of affect/effect, you are communicating that you don't understand the difference between the two words, and are too lazy to learn.
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01-13-2013, 12:38 PM	#2
cssnms Brigadier General 208 Rep 3,175 Posts Drives: 2011 BMW 335d Join Date: Sep 2010 Location: Murland iTrader: (4)	If you can't find anyone, take your car to Sigy's. http://www.sigysbmw.com/about.html
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01-13-2013, 01:20 PM	#3
pseto Major General 807 Rep 7,750 Posts Drives: E92 M3 ZCP, F80 M3 ZCP- beater Join Date: Jun 2006 Location: Rockville, MD iTrader: (4)	Who was the SA and tech? __________________ Paul Seto - BMW Car Club of America President, National Capital Chapter (MD/DC/NoVA) Director, National Events ///M Chapter Become a BMW CCA member; Click HERE to join and use my member #339225 for a referral Join our NCC Facebook Page
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01-13-2013, 01:31 PM	#4
Red_Bean_Bun Captain 62 Rep 944 Posts Drives: E92 Join Date: Nov 2009 Location: Montreal iTrader: (4)	I think it's not that they don't want to but they can't ..... Those bmw tools are quite strict during the inspection phase when hooking the car to the tools.
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01-13-2013, 01:43 PM	#5
Clem Major 149 Rep 1,254 Posts Drives: 2010 E90 M3 AW/FR ESS VT2 Join Date: Nov 2006 Location: MD iTrader: (4)	Charles, did you lose my number? The moment you ran into trouble there you should have called.
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01-13-2013, 06:41 PM	#9
ASAP Major General 10131 Rep 8,609 Posts Drives: '23 X3 M40i Join Date: Sep 2012 Location: FL iTrader: (0)	Fact - Tischer sucks... __________________ 2 x N54 -> 1 x N55 -> 1 x S55-> 1 x B58
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01-13-2013, 07:05 PM	#10
zeel Lieutenant 14 Rep 579 Posts Drives: 08 AW e92 335i Join Date: Nov 2010 Location: MD/NOVA/DC iTrader: (2) Garage List 2008 bmw e92 335i [7.34]	Fact - Adam is the man.
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01-14-2013, 12:40 AM	#11
cityazndan Banned 49 Rep 1,731 Posts Drives: 09 335i Join Date: Feb 2012 Location: MD iTrader: (15) Garage List 2009 BMW 335i [7.34]	Fact: ^ Fact.
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01-14-2013, 09:28 AM	#12
pseto Major General 807 Rep 7,750 Posts Drives: E92 M3 ZCP, F80 M3 ZCP- beater Join Date: Jun 2006 Location: Rockville, MD iTrader: (4)	Let's make this point clear: there's NO such thing as a 'mod-friendly' dealership. There maybe a few SAs/techs that will look the other way regarding mods, but most won't. My suggestion is to be as friendly as possible with your SA because if you ever need him/her on your side when dealing with BMWNA, they may go to bat for you. __________________ Paul Seto - BMW Car Club of America President, National Capital Chapter (MD/DC/NoVA) Director, National Events ///M Chapter Become a BMW CCA member; Click HERE to join and use my member #339225 for a referral Join our NCC Facebook Page
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