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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > USA - Mid-Atlantic > Avoid Bmw Fairfax: 04-26-2011


Avoid Bmw Fairfax
Calendar: USA - Mid-Atlantic
novablackm3
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first of all i have been going to this dealer for almost 10 years and bought several cars including 2 m3's and a x5m recently in addition to the cars my company has purchased.

Short version:
i go in for a 15k oil change and walk out w/ 9 extra miles and a gashed up front rim.

Long version:

400 miles left before the oil service due i take my car to bmw ffx. I get there around 9am the service advisor has NO idea that i made an appointment or why i was there. I explain im there for a oil change. The service manager says i don't need an oil change! So being polite i tell them the i-Drive and dash is indicating an oil service required. He then proceeds to open my hood all my doors and is practically giving me a warranty inspection. As i had a friend follow me i told him to contact me if he needed anything else. At this point the service manager said i couldn't leave until he thoroughly inspected the car. So i wait wait wait 15 min rolls by, he writes down my odometer and i leave. fast fwd to 6:30pm where i try to call and see if they can get my car ready. I call no less than 7 times before someone picks up and they claim they have no information on my car or if its even there. I kindly request they check again w/ my phone number, name, company name etc and they finally say they have located the car. I get there in less than 5 min from hanging up.

The service ticket says the air filter has been replaced when i told them EXPLICITLY NOT to, a bmw service comes by and confirms they only wrote that in the ticket so my warranty wont' be affected. I get in the car and notice my passenger side seat has been moved esp the thigh support. I drive away and notice the fuel reserve light and also noticed the mileage and oil level light. I snapped this pic in disbelief!



I then get home walk around the car and notice this

Fresh gashed up wheels!



This wasn't the first time i heard of bad service here as another coworker took his 335 there and they scratched his trunk .

Now i'm waiting for the service director who won't return my calls!
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      04-27-2011, 09:20 AM   #2
cssnms
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That sucks! I would be pissed. Screw the service manager, go in and visit the GM of the dealership personally.
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      04-27-2011, 10:41 AM   #3
novablackm3
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short update the service director is going to make this right by getting a new phone system so someone picks up calls, ordering a new wheel for repair and a full car detail.
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      04-27-2011, 10:43 AM   #4
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Glad to hear,

I've heard both sides of the coin about this dealership. Just as many happy customers as horror stories. Mostly on the sales side though.

But it looks like they are willing to make things right, which in my book is a step in the right direction.
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      04-27-2011, 10:52 AM   #5
spitfire9200
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I was there the same day, and I had a bad experience as well:

http://www.e90post.com/forums/showthread.php?t=522318


were you the black e92 m3 with black grills that pulled up behind me? I was there around 9ish... white 335i coupe.

shit is retarded man.
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      04-27-2011, 11:56 AM   #6
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I go out of the way to BMW of Sterling because of things like this. They haven't let me down so far.
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      04-27-2011, 01:30 PM   #7
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Quote:
Originally Posted by alex2364 View Post
I go out of the way to BMW of Sterling because of things like this. They haven't let me down so far.
Good to hear.
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      04-27-2011, 01:42 PM   #8
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Quote:
Originally Posted by alex2364 View Post
I go out of the way to BMW of Sterling because of things like this. They haven't let me down so far.
Who is your SA? I need to stop by next month and try to avoid Fairfax BMW.
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      04-27-2011, 01:50 PM   #9
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Quote:
Originally Posted by supremenyc1994 View Post
Who is your SA? I need to stop by next month and try to avoid Fairfax BMW.
Shawn Peace! They just fixed a rattle in my car today. Got it back with no scratches/dents/dings. I made sure to carefully look over the car for 5 minutes before driving it off. They're usually booked for 2-3 weeks.
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