BMW survey and 5's

whippersnapper · 08-01-2006, 09:42 AM

What are the questions on this survey? I pick up my PCD on Aug 7th and have received a desperate and somewhat (in my view) unprofessional email from my CA saying she needs 5s on everything and to call her immediately if she doesn't get them.

Since I don't know what the questions are it is hard to know the answer! Her service was okay but nothing I'd brag to others about. At one point I was interested in terra but wanted to see the color. There were no cars available but we wlaked over to look at an X3 only for it to have been sold. Since then I have found out it isn't even the same color (terracotta on the X3). So for me, her product knowledge is a little lacking.

Does everyone give 5's anyway regardless? Advice / comments?

cfai34 · 08-01-2006, 09:54 AM

Quote:

Originally Posted by whippersnapper

What are the questions on this survey? I pick up my PCD on Aug 7th and have received a desperate and somewhat (in my view) unprofessional email from my CA saying she needs 5s on everything and to call her immediately if she doesn't get them.

Since I don't know what the questions are it is hard to know the answer! Her service was okay but nothing I'd brag to others about. At one point I was interested in terra but wanted to see the color. There were no cars available but we wlaked over to look at an X3 only for it to have been sold. Since then I have found out it isn't even the same color (terracotta on the X3). So for me, her product knowledge is a little lacking.

Does everyone give 5's anyway regardless? Advice / comments?

I should be getting my survey within the next few weeks too so I am kinda curious what type of questions are asked. Also my CA really lacked knowledge on the car. For godsakes he doesnt even know what Logic 7 is. It seems like im the CA and hes the buyer. But that is teh dealership I bought the car from but when I first test drove the car last year that salesperson was the best. He knew the car from top to bottom and gave me the best test drive of my life. Best part is when he asked me you see that stop sign tell me when to brake. He gave me safety features on the car including the design features. Too bad he is a 50 minute drive dealer that wont budge on price.

ward · 08-01-2006, 09:40 PM

just give them 5's

if you don't, you'll cost them money and unless they really screwed up I don't see a reason to take bread off anyone's table

whippersnapper · 08-01-2006, 10:26 PM

Does BMW know there customer survey is total bullshit then?

ward · 08-01-2006, 11:14 PM

yeah, just hit the search button and you'll see 7 14 page threads on the issue

it's bullshit, but I don't personally think it's about seeing how the system works and adapting. Others think it's OK to rate as you see fit and don't think a 4 is that bad.

BMW F22 · 08-01-2006, 11:48 PM

the whole goddamn system is BS but aint nobody doing anything about it. IT's just the way it freakin works. ahhhhhhHHHH

NaTuReB0Y · 08-01-2006, 11:51 PM

Just be honest........no need to lie!

MIKEYMIKE · 08-02-2006, 02:30 AM

THREAD HI-JACK..

I was never called about this survey regarding my dealer and I've had my car since June 16th...should I be concerned?

Krockit · 08-02-2006, 06:58 AM

Got mine 7 weeks after delivery. Gave them all 5's because they earned it.

08-01-2006, 09:42 AM	#1
whippersnapper Captain 23 Rep 972 Posts Drives: people mad Join Date: Jun 2006 Location: Atlanta iTrader: (0) Garage List 2006 BMW 325i [0.00] 2006 BMW 325i [0.00]	BMW survey and 5's What are the questions on this survey? I pick up my PCD on Aug 7th and have received a desperate and somewhat (in my view) unprofessional email from my CA saying she needs 5s on everything and to call her immediately if she doesn't get them. Since I don't know what the questions are it is hard to know the answer! Her service was okay but nothing I'd brag to others about. At one point I was interested in terra but wanted to see the color. There were no cars available but we wlaked over to look at an X3 only for it to have been sold. Since then I have found out it isn't even the same color (terracotta on the X3). So for me, her product knowledge is a little lacking. Does everyone give 5's anyway regardless? Advice / comments? __________________ __________________________________________________ __________________ 2006 BMW 325i, Jet Black, 6MT, ZSP, Black Leather, Aluminum, Power Seats, Logic 7
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08-01-2006, 09:40 PM	#3
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	just give them 5's if you don't, you'll cost them money and unless they really screwed up I don't see a reason to take bread off anyone's table
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08-01-2006, 10:26 PM	#4
whippersnapper Captain 23 Rep 972 Posts Drives: people mad Join Date: Jun 2006 Location: Atlanta iTrader: (0) Garage List 2006 BMW 325i [0.00] 2006 BMW 325i [0.00]	Does BMW know there customer survey is total bullshit then? __________________ __________________________________________________ __________________ 2006 BMW 325i, Jet Black, 6MT, ZSP, Black Leather, Aluminum, Power Seats, Logic 7
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08-01-2006, 11:14 PM	#5
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	yeah, just hit the search button and you'll see 7 14 page threads on the issue it's bullshit, but I don't personally think it's about seeing how the system works and adapting. Others think it's OK to rate as you see fit and don't think a 4 is that bad.
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08-01-2006, 11:48 PM	#6
BMW F22 Major General 3566 Rep 9,788 Posts Drives: ///M235i Join Date: Nov 2005 Location: Bay Area iTrader: (8)	the whole goddamn system is BS but aint nobody doing anything about it. IT's just the way it freakin works. ahhhhhhHHHH
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08-01-2006, 11:51 PM	#7
NaTuReB0Y Powered By 36DD 337 Rep 7,369 Posts Drives: 2006 E90 Join Date: Jul 2005 Location: Inland Empire iTrader: (12)	Just be honest........no need to lie! __________________ 2006 E90 330i Jet Black \| 20" WORK VS-XX \| FK452 \| H&R Sport on Koni Yellow \| REMUS QUAD
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08-02-2006, 02:30 AM	#8
MIKEYMIKE Lieutenant Colonel 63 Rep 1,516 Posts Drives: 330i 6mt Join Date: Oct 2005 Location: SoCal iTrader: (3)	THREAD HI-JACK.. I was never called about this survey regarding my dealer and I've had my car since June 16th...should I be concerned?
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08-02-2006, 06:58 AM	#9
Krockit Second Lieutenant 16 Rep 210 Posts Drives: 06 330i, 03 Boxster Join Date: Mar 2006 Location: Wisconsin iTrader: (0)	Got mine 7 weeks after delivery. Gave them all 5's because they earned it. __________________ Ordered- 4/6, Pro#- 4/8, Vin#- 4/15, Build date- 4/17, Completion date- 4/25, At port- 5/2, Loaded @ Bremerhaven- 5/4, on the water- 5/5, docked NYC- 5/18, Docked SC and released to carrier- 5/23, arrived Milwaukee -5/25! YEAH BROTHER! Drove it home- 5/31 330i SG/Beige 6MT, ZSP, ZPP, Comfort Access, Htd seats, Sirius, 35% tint.
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