E90Post
 


E92 Lighting
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > Would you renew your BMW Assist subscription?



Reply
 
Thread Tools Search this Thread
      12-13-2007, 03:37 AM   #1
LRS
Dead Head
 
LRS's Avatar
 
Drives: E92 335d Coupe
Join Date: May 2007
Location: (Then > Bay Area, Calif) (Now > Southeast, UK)

Posts: 274
iTrader: (0)

Would you renew your BMW Assist subscription?

Hi All

My free 6 month BMW Assist (BMW ConnectedDrive) subscription is due for renewal in January at £120 for the year.

I must admit that the ability to send Google Map locations to the car as well as your own through the www.bmw-assist-portal is really a big time saver compared to doing it the car with the iDrive knob.

I have never yet had the need to call BMW Assist to ask for directions to a restaurant or other and the one time I did try it, it told me that “its operators were very busy at the moment, please try again later”.

My question is how many of you would pay the £120 to renew it for a year? It still seems just that little bit too expensive to me as if it was say £50 it would be a no brainer.

Also does anyone know what mobile phone network e.g. Orange, Vodafone that the hidden internal BMW Assist mobile uses when communicating?

LRS
__________________

E92 335d SE Auto | Space Grey | Black Leather | 19” 230 Star Spoke | Comfort Access | Lumbar | Heated Seats | Black High Gloss Trim | Pro Nav | Assist | Bluetooth Telematics | Voice Control | High Gloss Shadow Line
LRS is offline   United Kingdom
0
Reply With Quote
      12-13-2007, 03:48 AM   #2
Evil Diesel
Captain
 
Evil Diesel's Avatar
 
Drives: E92 335d M Sport
Join Date: Jul 2007
Location: London

Posts: 802
iTrader: (0)

My 'trial' subscription was for 3 years ..........
Evil Diesel is offline   United Kingdom
0
Reply With Quote
      12-13-2007, 05:08 AM   #3
LRS
Dead Head
 
LRS's Avatar
 
Drives: E92 335d Coupe
Join Date: May 2007
Location: (Then > Bay Area, Calif) (Now > Southeast, UK)

Posts: 274
iTrader: (0)

When I bought the car back in June, the BMW Assist came free for 6 months as standard.

I guess I missed an area for negotiation with this one.
__________________

E92 335d SE Auto | Space Grey | Black Leather | 19” 230 Star Spoke | Comfort Access | Lumbar | Heated Seats | Black High Gloss Trim | Pro Nav | Assist | Bluetooth Telematics | Voice Control | High Gloss Shadow Line
LRS is offline   United Kingdom
0
Reply With Quote
      12-13-2007, 06:41 AM   #4
NFS
Major General
 
NFS's Avatar
 
Drives: 335i m-sport LCI
Join Date: Jul 2006
Location: UK

Posts: 9,214
iTrader: (0)

Quote:
Originally Posted by LRS View Post
When I bought the car back in June, the BMW Assist came free for 6 months as standard.

I guess I missed an area for negotiation with this one.
I would actually try to argue this one with BMW. I bought my car in Sept 06, but didn't bother signing up for Assist.

Then when the 3 year trial came about I qualified, because mine was a 'new account'.

In contrast, you should be the more valued customer, because you actually took up the service. I would be saying to BMW that it's simply unfair to expect you to pay £120 a year, when have offered it to everyone who hadn't previously signed up for free.

I think if you push it they will give you the 3 years.

In answer to the original question. I also think £120 is too much, which is why I didn't bother initially. The google map functionality is cool, but the info service isn't that special.
__________________
NFS is offline   United Kingdom
0
Reply With Quote
      12-13-2007, 07:02 AM   #5
dxb335d
The Tarmac Terrorist
 
dxb335d's Avatar
 
Drives: E46 M3 CS
Join Date: Mar 2007
Location: ''Fandango Towers''

Posts: 29,262
iTrader: (3)

Garage List
Wonder if i can organise a free sub!
__________________
M3 gone .... But I now have a M3 CS
dxb335d is offline   England
0
Reply With Quote
      12-13-2007, 07:16 AM   #6
NFS
Major General
 
NFS's Avatar
 
Drives: 335i m-sport LCI
Join Date: Jul 2006
Location: UK

Posts: 9,214
iTrader: (0)

Quote:
Originally Posted by dxb335d View Post
Wonder if i can organise a free sub!
If you never activated your account you will qualify for the 3 year free subscription.
__________________
NFS is offline   United Kingdom
0
Reply With Quote
      12-13-2007, 07:22 AM   #7
dxb335d
The Tarmac Terrorist
 
dxb335d's Avatar
 
Drives: E46 M3 CS
Join Date: Mar 2007
Location: ''Fandango Towers''

Posts: 29,262
iTrader: (3)

Garage List
will i?

it was deffo never activated? who do i need to speak to? BMW UK? i find all dealers round my way a little dumb.
__________________
M3 gone .... But I now have a M3 CS
dxb335d is offline   England
0
Reply With Quote
      12-13-2007, 08:03 AM   #8
LRS
Dead Head
 
LRS's Avatar
 
Drives: E92 335d Coupe
Join Date: May 2007
Location: (Then > Bay Area, Calif) (Now > Southeast, UK)

Posts: 274
iTrader: (0)

Quote:
Originally Posted by needforspeed View Post
If you never activated your account you will qualify for the 3 year free subscription.
needforspeed

Do you have any written/published reference to this?

It would appear very unfair for those that activated their free 6 month BMW Assist service to only get 6 months free and for those that did not activate the free 6 months, can now get 3 years (36 months) of BMW Assist for free!

Any reference to the 3 year thing would give me the right ammunition to go back to BMW with!!

Thanks
__________________

E92 335d SE Auto | Space Grey | Black Leather | 19” 230 Star Spoke | Comfort Access | Lumbar | Heated Seats | Black High Gloss Trim | Pro Nav | Assist | Bluetooth Telematics | Voice Control | High Gloss Shadow Line
LRS is offline   United Kingdom
0
Reply With Quote
      12-13-2007, 08:52 AM   #9
NFS
Major General
 
NFS's Avatar
 
Drives: 335i m-sport LCI
Join Date: Jul 2006
Location: UK

Posts: 9,214
iTrader: (0)

Quote:
Originally Posted by dxb335d View Post
will i?

it was deffo never activated? who do i need to speak to? BMW UK? i find all dealers round my way a little dumb.
Quote:
Originally Posted by LRS View Post
needforspeed

Do you have any written/published reference to this?

It would appear very unfair for those that activated their free 6 month BMW Assist service to only get 6 months free and for those that did not activate the free 6 months, can now get 3 years (36 months) of BMW Assist for free!

Any reference to the 3 year thing would give me the right ammunition to go back to BMW with!!

Thanks
Unfortunately I don't have any written reference to the 3 year trial.

My understanding is that when you buy a new car and your order BMW connected drive, the first 3 years subscription are free.

Where people already own cars, but the BMW assist account has never been used, the 3 year offer also applies.

It seems that the only people who are excluded are those who were already paying for the service. If this were the case I would consider it very unfair.

I think some forum members may have got the 3 year free subscription after paying previously. Vivekk may be able to help further.

Carl - you apply using this form and by phoning the number listed:

http://www.bmwpersonalfinance.co.uk/...OGO_Sept05.pdf
__________________
NFS is offline   United Kingdom
0
Reply With Quote
      12-13-2007, 09:01 AM   #10
imolazhp_ci
Major
 
Drives: Z4 M Coupe
Join Date: Jan 2007
Location: orange county

Posts: 1,002
iTrader: (0)

bummer. in the US it's free for your entire warranty period. 4 years.
imolazhp_ci is offline  
0
Reply With Quote
      12-13-2007, 09:04 AM   #11
Evil Diesel
Captain
 
Evil Diesel's Avatar
 
Drives: E92 335d M Sport
Join Date: Jul 2007
Location: London

Posts: 802
iTrader: (0)

Carl - if you have never registered then fill out the form, fax it and it will all be sorted in a week or so.
Evil Diesel is offline   United Kingdom
0
Reply With Quote
      12-13-2007, 09:06 AM   #12
NFS
Major General
 
NFS's Avatar
 
Drives: 335i m-sport LCI
Join Date: Jul 2006
Location: UK

Posts: 9,214
iTrader: (0)

Quote:
Originally Posted by imolazhp_ci View Post
bummer. in the US it's free for your entire warranty period. 4 years.
That's the case here on new cars now as well. It's just that our warranty is only 3 years.
__________________
NFS is offline   United Kingdom
0
Reply With Quote
      12-13-2007, 09:31 AM   #13
imolazhp_ci
Major
 
Drives: Z4 M Coupe
Join Date: Jan 2007
Location: orange county

Posts: 1,002
iTrader: (0)

Quote:
Originally Posted by needforspeed View Post
That's the case here on new cars now as well. It's just that our warranty is only 3 years.
ahh i see. that's cool.
imolazhp_ci is offline  
0
Reply With Quote
      12-13-2007, 10:16 AM   #14
skansa
Second Lieutenant
 
Drives: Datsun Sunny
Join Date: Mar 2007
Location: Watford

Posts: 274
iTrader: (0)

got my car in oct, the literature on the day said 6months, however 1 month later via post free 3 year connected drive subscription. they, i presume, are phasing out bmw assist package?
skansa is offline  
0
Reply With Quote
      12-13-2007, 10:45 AM   #15
creepy coupe
Major General
 
creepy coupe's Avatar
 
Drives: M235i
Join Date: Aug 2007
Location: UK

Posts: 8,080
iTrader: (2)

Garage List
2009 335i  [0.00]
So am I right in thinking you need bluetooth and BMW navigation for assist to work?
creepy coupe is online now  
0
Reply With Quote
      12-13-2007, 01:09 PM   #16
stevie996
First Lieutenant
 
stevie996's Avatar
 
Drives: Mercedes Benz E250 CDI AMG
Join Date: Apr 2007
Location: Wales,UK

Posts: 356
iTrader: (3)

How do you activate it?

Steve
stevie996 is offline   United Kingdom
0
Reply With Quote
      12-13-2007, 02:49 PM   #17
vivekk
THE Viv
 
vivekk's Avatar
 
Drives: 330i SE
Join Date: May 2005
Location: the North, UK

Posts: 4,740
iTrader: (0)

Garage List
Exclamation

BMW Assist is now free until 2010, for all BMW Assist subscribers, irrespective of when you started your subscription.

You need to contact BMW Assist on 0800 5610 555 to confirm this specifically for your own account.

I've covered all of the information concerning BMW Assist here & here.

All the best.

Viv
__________________
[TiAg ▪ Dakota Black ▪ Active steering ▪ Sports suspension ▪ 162s ▪ Sports seats ▪ Al trim ▪ Bi-Xenons ▪ F&R PDC NavPro ▪ Voice control ▪ Bluetooth ▪ 6CD Logic7]


vivekk is offline   England
0
Reply With Quote
      12-14-2007, 06:28 AM   #18
Budgie
Major
 
Drives: Soon to be a .....
Join Date: Nov 2007
Location: BEDS/CAMBS

Posts: 1,326
iTrader: (1)

Garage List
Yeah i agree with above statement...i just did a change of owner on the website www.bmw.co.uk and it sent me a txt message to my phone and then messages to the car to say software was being downloaded after 3 days of submitting it online....simple really. and it works and using it is simple....
Budgie is offline   England
0
Reply With Quote
      12-14-2007, 06:57 AM   #19
NFS
Major General
 
NFS's Avatar
 
Drives: 335i m-sport LCI
Join Date: Jul 2006
Location: UK

Posts: 9,214
iTrader: (0)

Quote:
Originally Posted by vivekk View Post
BMW Assist is now free until 2010, for all BMW Assist subscribers, irrespective of when you started your subscription.

You need to contact BMW Assist on 0800 5610 555 to confirm this specifically for your own account.

I've covered all of the information concerning BMW Assist here & here.

All the best.

Viv
I'm sure this is the case, but when I activated mine the girl told me it was 'only for new accounts'
__________________
NFS is offline   United Kingdom
0
Reply With Quote
      12-15-2007, 06:29 AM   #20
vivekk
THE Viv
 
vivekk's Avatar
 
Drives: 330i SE
Join Date: May 2005
Location: the North, UK

Posts: 4,740
iTrader: (0)

Garage List
Quote:
Originally Posted by needforspeed View Post
I'm sure this is the case, but when I activated mine the girl told me it was 'only for new accounts'
To put it mildly, NFS, she was talking sh*te.

Viv
__________________
[TiAg ▪ Dakota Black ▪ Active steering ▪ Sports suspension ▪ 162s ▪ Sports seats ▪ Al trim ▪ Bi-Xenons ▪ F&R PDC NavPro ▪ Voice control ▪ Bluetooth ▪ 6CD Logic7]


vivekk is offline   England
0
Reply With Quote
      12-15-2007, 12:21 PM   #21
NFS
Major General
 
NFS's Avatar
 
Drives: 335i m-sport LCI
Join Date: Jul 2006
Location: UK

Posts: 9,214
iTrader: (0)

Quote:
Originally Posted by vivekk View Post
To put it mildly, NFS, she was talking sh*te.

Viv
Ahhh ... I see.
__________________
NFS is offline   United Kingdom
0
Reply With Quote
      12-15-2007, 02:23 PM   #22
330cdsport
Right Responsible
 
330cdsport's Avatar
 
Drives: AW F21 M135i
Join Date: Mar 2007
Location: N. Ireland

Posts: 1,640
iTrader: (0)

Garage List
I just got a letter yesterday about renewing my Assist package since my 6 month trial period was up. I rang up the number and told the girl that I was aware it had been extended to 2010 and she was having none of it. She said it is only cars that were bought after Sept 07 that have the 3 year package and that the car price from Sept 07 includes the 3 year fee. I cannot have it since I did not pay it with the purchase of my older car.

So bugger that, they can stuff it!!
__________________
Last: 330cd Sport - Silver Grey, 335d M Sport Coupe, F10 535d M Sport.
Current: AW F21 M135i, Coral Red, Pro Nav, Vis, HK, & Clunky Adaptive Suspension
Current: X5 XDrive 35d M Sport - Black Sapphire, lots of toys.
330cdsport is offline   United Kingdom
0
Reply With Quote
Reply

Bookmarks

Tags
assist, connecteddrive, technology

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 07:37 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST