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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > Would you renew your BMW Assist subscription?



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      12-13-2007, 03:37 AM   #1
LRS
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Would you renew your BMW Assist subscription?

Hi All

My free 6 month BMW Assist (BMW ConnectedDrive) subscription is due for renewal in January at £120 for the year.

I must admit that the ability to send Google Map locations to the car as well as your own through the www.bmw-assist-portal is really a big time saver compared to doing it the car with the iDrive knob.

I have never yet had the need to call BMW Assist to ask for directions to a restaurant or other and the one time I did try it, it told me that “its operators were very busy at the moment, please try again later”.

My question is how many of you would pay the £120 to renew it for a year? It still seems just that little bit too expensive to me as if it was say £50 it would be a no brainer.

Also does anyone know what mobile phone network e.g. Orange, Vodafone that the hidden internal BMW Assist mobile uses when communicating?

LRS
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      12-13-2007, 03:48 AM   #2
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My 'trial' subscription was for 3 years ..........
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      12-13-2007, 05:08 AM   #3
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When I bought the car back in June, the BMW Assist came free for 6 months as standard.

I guess I missed an area for negotiation with this one.
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      12-13-2007, 06:41 AM   #4
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Quote:
Originally Posted by LRS View Post
When I bought the car back in June, the BMW Assist came free for 6 months as standard.

I guess I missed an area for negotiation with this one.
I would actually try to argue this one with BMW. I bought my car in Sept 06, but didn't bother signing up for Assist.

Then when the 3 year trial came about I qualified, because mine was a 'new account'.

In contrast, you should be the more valued customer, because you actually took up the service. I would be saying to BMW that it's simply unfair to expect you to pay £120 a year, when have offered it to everyone who hadn't previously signed up for free.

I think if you push it they will give you the 3 years.

In answer to the original question. I also think £120 is too much, which is why I didn't bother initially. The google map functionality is cool, but the info service isn't that special.
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      12-13-2007, 07:02 AM   #5
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Wonder if i can organise a free sub!
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      12-13-2007, 07:16 AM   #6
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Originally Posted by dxb335d View Post
Wonder if i can organise a free sub!
If you never activated your account you will qualify for the 3 year free subscription.
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      12-13-2007, 07:22 AM   #7
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will i?

it was deffo never activated? who do i need to speak to? BMW UK? i find all dealers round my way a little dumb.
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      12-13-2007, 08:03 AM   #8
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Quote:
Originally Posted by needforspeed View Post
If you never activated your account you will qualify for the 3 year free subscription.
needforspeed

Do you have any written/published reference to this?

It would appear very unfair for those that activated their free 6 month BMW Assist service to only get 6 months free and for those that did not activate the free 6 months, can now get 3 years (36 months) of BMW Assist for free!

Any reference to the 3 year thing would give me the right ammunition to go back to BMW with!!

Thanks
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      12-13-2007, 08:52 AM   #9
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Quote:
Originally Posted by dxb335d View Post
will i?

it was deffo never activated? who do i need to speak to? BMW UK? i find all dealers round my way a little dumb.
Quote:
Originally Posted by LRS View Post
needforspeed

Do you have any written/published reference to this?

It would appear very unfair for those that activated their free 6 month BMW Assist service to only get 6 months free and for those that did not activate the free 6 months, can now get 3 years (36 months) of BMW Assist for free!

Any reference to the 3 year thing would give me the right ammunition to go back to BMW with!!

Thanks
Unfortunately I don't have any written reference to the 3 year trial.

My understanding is that when you buy a new car and your order BMW connected drive, the first 3 years subscription are free.

Where people already own cars, but the BMW assist account has never been used, the 3 year offer also applies.

It seems that the only people who are excluded are those who were already paying for the service. If this were the case I would consider it very unfair.

I think some forum members may have got the 3 year free subscription after paying previously. Vivekk may be able to help further.

Carl - you apply using this form and by phoning the number listed:

http://www.bmwpersonalfinance.co.uk/...OGO_Sept05.pdf
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      12-13-2007, 09:01 AM   #10
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bummer. in the US it's free for your entire warranty period. 4 years.
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      12-13-2007, 09:04 AM   #11
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Carl - if you have never registered then fill out the form, fax it and it will all be sorted in a week or so.
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      12-13-2007, 09:06 AM   #12
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Quote:
Originally Posted by imolazhp_ci View Post
bummer. in the US it's free for your entire warranty period. 4 years.
That's the case here on new cars now as well. It's just that our warranty is only 3 years.
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      12-13-2007, 09:31 AM   #13
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Quote:
Originally Posted by needforspeed View Post
That's the case here on new cars now as well. It's just that our warranty is only 3 years.
ahh i see. that's cool.
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      12-13-2007, 10:16 AM   #14
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got my car in oct, the literature on the day said 6months, however 1 month later via post free 3 year connected drive subscription. they, i presume, are phasing out bmw assist package?
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      12-13-2007, 10:45 AM   #15
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So am I right in thinking you need bluetooth and BMW navigation for assist to work?
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      12-13-2007, 01:09 PM   #16
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How do you activate it?

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      12-13-2007, 02:49 PM   #17
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Exclamation

BMW Assist is now free until 2010, for all BMW Assist subscribers, irrespective of when you started your subscription.

You need to contact BMW Assist on 0800 5610 555 to confirm this specifically for your own account.

I've covered all of the information concerning BMW Assist here & here.

All the best.

Viv
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      12-14-2007, 06:28 AM   #18
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Yeah i agree with above statement...i just did a change of owner on the website www.bmw.co.uk and it sent me a txt message to my phone and then messages to the car to say software was being downloaded after 3 days of submitting it online....simple really. and it works and using it is simple....
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      12-14-2007, 06:57 AM   #19
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Quote:
Originally Posted by vivekk View Post
BMW Assist is now free until 2010, for all BMW Assist subscribers, irrespective of when you started your subscription.

You need to contact BMW Assist on 0800 5610 555 to confirm this specifically for your own account.

I've covered all of the information concerning BMW Assist here & here.

All the best.

Viv
I'm sure this is the case, but when I activated mine the girl told me it was 'only for new accounts'
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      12-15-2007, 06:29 AM   #20
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Quote:
Originally Posted by needforspeed View Post
I'm sure this is the case, but when I activated mine the girl told me it was 'only for new accounts'
To put it mildly, NFS, she was talking sh*te.

Viv
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      12-15-2007, 12:21 PM   #21
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Quote:
Originally Posted by vivekk View Post
To put it mildly, NFS, she was talking sh*te.

Viv
Ahhh ... I see.
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      12-15-2007, 02:23 PM   #22
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I just got a letter yesterday about renewing my Assist package since my 6 month trial period was up. I rang up the number and told the girl that I was aware it had been extended to 2010 and she was having none of it. She said it is only cars that were bought after Sept 07 that have the 3 year package and that the car price from Sept 07 includes the 3 year fee. I cannot have it since I did not pay it with the purchase of my older car.

So bugger that, they can stuff it!!
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