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      02-09-2006, 09:00 AM   #1
SCA
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Arrow Another E90 arrives with...

the incorrect trim. I have a relative whose ordered 325i arrived yesterday @ the dealer. Upon his arrival to view the car he immediately noticed that it had wood trim instead of aluminum. After running a search on the DCS for an inbound Ti. Silver 325s with aluminum it came back with none found. So...he has had to reordered. :mad:


Edit: BTW, this was a dealer error, not BMWs mistake.
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      02-09-2006, 12:27 PM   #2
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Wonder how this happended. When I ordered mine, I got a production sheet that clearly says Al trim. It is also listed in the order detail on Owners Circle. I imagine it would be BMW's fault, no? Or did your relative not get any printouts or OC access?
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      02-09-2006, 12:31 PM   #3
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is he going to get something more than just an apology for the time lost?

i'd be pissed out of my mind because those 2 months of waiting from the day you order are torturous enough.
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      02-09-2006, 11:18 PM   #4
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Quote:
Originally Posted by Hankdoll
Wonder how this happended. When I ordered mine, I got a production sheet that clearly says Al trim. It is also listed in the order detail on Owners Circle. I imagine it would be BMW's fault, no? Or did your relative not get any printouts or OC access?
He's not as compulsive as most of us.


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Originally Posted by vladinecko
is he going to get something more than just an apology for the time lost?

i'd be pissed out of my mind because those 2 months of waiting from the day you order are torturous enough.
He asked, the BMW Center said "No."
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      02-09-2006, 11:25 PM   #5
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Why can't they just swap out the trims with another car? If they will do nothing for you, I would think about ordering it from another dealer unless they can do something for you for loss of time such as giving you an free addon such as CA or 6 CD changer..Don't give up!
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      02-10-2006, 10:28 AM   #6
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Originally Posted by Oz
Why can't they just swap out the trims with another car? If they will do nothing for you, I would think about ordering it from another dealer unless they can do something for you for loss of time such as giving you an free addon such as CA or 6 CD changer..Don't give up!

The vehcile is not mine, but the labor cost to swap out the trim wold be $700 and apparently there was some talk of passing that along to the purchaser.
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