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      05-19-2008, 06:45 AM   #1
willhollin
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Angry What a pain!!!

My father in law took our car out on Friday for the first time and had a meeting with a Severn Trent water tanker. Thankfully nobody was hurt but despite saying it was his fault at the time, the Severn Trent driver now says it is my father in laws fault.

Its gone down every panel on the car and destroyed the wing mirror and scrathced the n/s door handle quite badly.















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      05-19-2008, 06:49 AM   #2
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it hurts looking at it m8 having the police there would of helped and write a report, he has gone back to his boss and told him to keep quite,i think your gonna have trouble getting it for free, see your father in law and ask him to pay or you will give him his daughter back lol was jokin on the last bit
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      05-19-2008, 07:05 AM   #3
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Looks painful. I know the agony well.
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      05-19-2008, 07:16 AM   #4
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Ouch!!

Sorry to hear the bad news.

Good that no-one was hurt but a pity the driver of the tanker hasn't got the 'nads to do the right thing - I take it there were no independant witnesses?
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      05-19-2008, 07:22 AM   #5
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...passenger side....so was it parked??
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      05-19-2008, 07:40 AM   #6
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Sorry to hear this buddy, any reason you lent it to him though?

What exactly happened its all on the left hand side? was your father in law overtaking the lorry?


good luck sorting it soon Will!



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      05-19-2008, 08:08 AM   #7
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Yikes... What a pain in the ass. This one wont really be that cheap either. I had busted up one of my mirrors before and was told I was lucky that the motor was still intact or it would have run me close to 2k in repairs... Good luck to you... no more in laws to drive your car...
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      05-19-2008, 08:08 AM   #8
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It was a one way system, two lanes, the tanker driver I believe overtook the car trying to get into the right lane and left it a bit late. Its a tight road probably happens alot.

No witnesses unfortunately!

Father in law is thinking of gettin himself a luxury car as he has just retired, so had a go in ours, sods law this happens though. We are driving to Cornwall in just under two weeks so am hoping it get resolved asap.

Strangely, my wife is a claims handler for a large motor insurance provider and is already dealing with two claims with Severn Trent. Apparently it is company policy to deny any wrong doing regardless of what has happened. What is this country coming to?????

Our insurance company only use authorised repairers so hopefully it will be a decent job. I would rather BMW sort it out as there could be issues with paintwork. bodywork later on but we have no chioce!
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      05-19-2008, 08:39 AM   #9
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I would advise anybody to deny liability even if they were culpable. Unfortunately, a world in which we help and look after each other no longer exists (if it ever did). Protecting and minimising insurance payouts and thus future premiums ensures this attitude exists.
In 2 weeks it will be repaired and todays problem will be of little consequence to you. I wish you luck.
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      05-19-2008, 09:19 AM   #10
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hope u get it fixed in 2 weeks, good luck with that, this looks like a good bodyshop as its new and bmw approved
http://www.cotswoldcheltenhambmw.co....e=news&id=5636
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      05-19-2008, 11:23 AM   #11
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Ouch, sorry to hear that.

If I recall rightly they only insure their vehicles 3rd party and have 50% of all their fleet involved in an accident each year!

I can vouch for Cotswold's work as they have had both my old E46 and the new E91 in their time. Good service and good work. They spent something like 2million on the new bodyshop and their technicians have been placed highly or won the annual BMW competitions.
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      05-19-2008, 11:43 AM   #12
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Quote:
Originally Posted by jjbirch View Post
hope u get it fixed in 2 weeks, good luck with that, this looks like a good bodyshop as its new and bmw approved
http://www.cotswoldcheltenhambmw.co....e=news&id=5636
Thanks for that, I have phoned them today and they have said if I bring it in they will quote and negotiate with our insurers. The approved repairer is coming tomorrow to price it up so will go from there.

We have only had it a couple of months and the dealer applied their "Seal and Protect" treatment so I will be insisting this goes back on, so the approved repairer will still have to go through BMW to do this.

We will see
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      05-19-2008, 01:46 PM   #13
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Sorry to hear about that, does look painful hope you get it sorted out with the minimum of fuss
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      05-19-2008, 02:28 PM   #14
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Quote:
Originally Posted by willhollin View Post
. Apparently it is company policy to deny any wrong doing regardless of what has happened. What is this country coming to?????
I think that's probably the case for most companies - it is where I work aswell. Sorry to see that - It looks pretty much surface scratching at least!!

Hope you get it resolved soon.
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      05-20-2008, 06:43 AM   #15
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Could you not use the argument that the "Seal and Protect" did not live up to its duties and get it fixed for free??

Good luck anyway.
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      05-20-2008, 07:56 AM   #16
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Originally Posted by 330cdsport View Post
Could you not use the argument that the "Seal and Protect" did not live up to its duties and get it fixed for free??

Good luck anyway.
Nice try

Sorry to hear about this, wish you luck in getting it sorted
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      05-20-2008, 11:20 AM   #17
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Unfortunatly it is a condition of all insurance policies that liability is not admitted.

Good luck on the repairs - I suspect that it might not be available for your trip in a couple of weeks though .......
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      05-22-2008, 08:29 AM   #18
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My wife had an accident where a prison van hit her. Guy admitted it at the time then when insurance claim went through denied all knowledge. Only when we said we were prepared to go to court did they miraculously accept liability.
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      05-22-2008, 02:28 PM   #19
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Sorry this has happened, hope you get it sorted quickly and to your satisfaction.

Are you still speaking to the father-in-law BTW?
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      05-22-2008, 03:25 PM   #20
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Quote:
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Sorry this has happened, hope you get it sorted quickly and to your satisfaction.

Are you still speaking to the father-in-law BTW?
No hard feelings on my part, he hasn't mentioned it at all, probably too embarrassed!
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      05-31-2008, 05:57 AM   #21
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      06-10-2008, 02:48 PM   #22
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Picked the car up Saturday morning, looks like it was a Friday afternoon job. The engine bay and underside of bonnet was covered in white spots of filler. Edges of the doors were rough, drips of paint behind the door handles. They left me parts of the old wing mirror and some wet and dry under the bonnet as well as a souvenir I guess. All in all a pretty poor result.

My only consolation is they didn't apply the seal and protect as they hadn't had authorisation. I will be insisting that it is taken to a competent bodyshop for this to be applied and will be pushing for a full valet and perhaps a de-swirl of the paintwork beforehand. Think I am pushing my luck??
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