E90Post
 


VIBE Motorsports
 
BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Kenny@JLeviSW GREAT SERVICE



Reply
 
Thread Tools Search this Thread
      08-11-2008, 03:12 PM   #1
ShinBalNom
Captain
ShinBalNom's Avatar
United_States
10
Rep
669
Posts

 
Drives: AW 330i
Join Date: Aug 2006
Location: So. CAL

iTrader: (1)

Kenny@JLeviSW GREAT SERVICE



I ordered some spacers for my new wheels last week. I was in a hurry to get them on the car so I placed the order for a 2 day home delivery. However, due to some complications (out of JLevi's controls), the shipment was delayed and was shipped ground by UPS. Kenny first offered a refund of my payment for delivery and offered free delivery, which was already great customer service that was expected.

I just received a call from Kenny stating that the refund was denied by their own accounting/shipping department. My first reaction was, "great another shop screwing me over"... but he followed by offering me free corner LED lights instead since he was unable to give me a refund.

All I gotta say is all the forum sponsers/providers/vendors should follow what JLeviSW is doing as a standard. They offer great customer serivce even for small orders such as spacers that cost only a $100. With the numerous orders they receive a day, it must be so hard to follow up with customers and their orders. But Kenny@JLeviSW was on top of his game and followed up with me every step of the way.

I've been screwed over multiple times by different vendors on this forum, but JLevi was the first vendor to amaze me with their customer service. I've said this in the past... I expect complications when ordering products online which sometimes will have to come from 3rd party vendors, but it is all about customer service and the follow up!! And JLevi knows what they're doing and offer the best customer service by far! It wasn't about me receiving free delivery or free lights, its about how JLevi handled the order through their fantastic customer service from beginning to end!! It seems like they're the only ones that realize that customer service is important when it comes to retail/service industry.

Sure its easy when the order is exactly what the customer orders in regards to product and prompt delivery. But great customer service is known when something goes wrong to the customer's disliking of the order and what the vendor does to make the customer happy. Like one vendor commented, "it's a happy ending". Although I'm still waiting for my spacers (scheduled to arrive tomorrow according to UPS website), I was happy just knowing that a vendor still "cares" about my petty order and is willing to do whatever it takes to make me satisfied about my order.

Thanks again Kenny! I would definitely do business again with JLeviSW.

__________________
---------------------------------------------

Don't drive faster than your Angel can fly...

BBS CK 19" / Eibach Pro-Kit / Koni FSD / Blacklines / M-tech
Appreciate 0
      08-12-2008, 06:43 PM   #2
SV Concepts
SV Concepts's Avatar
United_States
171
Rep
5,869
Posts

 
Drives: Vorsteiner E60 M5
Join Date: Mar 2006
Location: 1460 White Oaks Rd. Suite F. Campbell, CA 95008

iTrader: (10)

We're not happy until the customer is happy. Simple as that.

Very sorry that H&R lagged on getting your order out, but I'm glad we could make it up to you!

Great work Kenny!
JL
Appreciate 0
      08-13-2008, 01:18 AM   #3
ShinBalNom
Captain
ShinBalNom's Avatar
United_States
10
Rep
669
Posts

 
Drives: AW 330i
Join Date: Aug 2006
Location: So. CAL

iTrader: (1)

Just got the H&R spacers today...

Yea... Again, Kenny's customer service is amazing. All other vendors should follow his foot steps.

I would definitely do business with JLevi SW again!
__________________
---------------------------------------------

Don't drive faster than your Angel can fly...

BBS CK 19" / Eibach Pro-Kit / Koni FSD / Blacklines / M-tech
Appreciate 0
      08-13-2008, 01:30 PM   #4
BMW F22
Major General
BMW F22's Avatar
United_States
209
Rep
8,388
Posts

 
Drives: ///M235i
Join Date: Nov 2005
Location: Around the Bay

iTrader: (8)

Wow this was unexpected! Thank you very much for the raving review! We're glad to have been able to help you out. Let us know if you need anything!
Appreciate 0
      08-18-2008, 12:55 PM   #5
SV Concepts
SV Concepts's Avatar
United_States
171
Rep
5,869
Posts

 
Drives: Vorsteiner E60 M5
Join Date: Mar 2006
Location: 1460 White Oaks Rd. Suite F. Campbell, CA 95008

iTrader: (10)

Quote:
Originally Posted by Kenny@JleviSW View Post
Wow this was unexpected! Thank you very much for the raving review! We're glad to have been able to help you out. Let us know if you need anything!
*Virtual High Five*
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 06:02 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST