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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > BMW Dealer Reviews + Ratings Forum > Perillo BMW BROKE MY CAR, Help BMWNA!!



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      09-20-2008, 10:07 PM   #23
ucla1995
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1) I do plan to go speak with Joe on Monday, this does mean I have to leave work for an hour, something that in this economy isn't exactly how I'd like to be spending my time doing.
2) The rattle that I brought the car in for was on the rear deck so they told me that they disassembled some of the hardtop mechanism to get at it; and when they put my top back together it, voila, doesn't work. And they tried to give me my car back THREE (not once, or twice, but 3!) times claiming the top was fine and when I'd try it it doesn't work, so it's not like they're waiting to hear back from BMWNA, they've been trying to foist the car back on me, broken! My hardtop was fine when I initally brought it in, so yes, they broke it.
3) I get the strong impression from them that they're scared to get BMWNA involved.
4) I didn't even mention that they've stained my Cream Leather up real nice.
5) These types of things clearly aren't uncommon at Perillo, because the car porter didn't take my loaner away until after I'd tried out my car this morning (and found it still broken even when they said it was fixed). He told me that customers frequently have problems with returned cars and therefore they found they were wasting time parking loaners that customers would have to take right back out again.


Quote:
Originally Posted by purplewidow View Post
well they should have a puma case filed with bmwag.. they only talk to them through email but usually get a response within a day or they have a team that diagnoses problems and how to fix them.. once we had an amg s55 in for one month b/c of a trunk malfunction.. shit happens. coming on here ranting for lawyers is kind of crazy.. you think perillo is trying to screw you over? why not call joe and talk to him or call the service manager.. if you live in the city which you obviously do if you go there for service i would just stop by and talk to them.. i have never been there but i am sure if you go there you will get answers.

and to be totally honest they didn't break your car ok.. your car broke.. i am sure they weren't messin around with the convertible.. they have tons to play with as it is.. what foul play would you suggest. they are probably waiting a day or 3 for answers then they try it and it doesn't work.. so they have to wait longer.. sometimes a week for an unresolved issue or a first time incident. hence if the answer doesn't work they have to wait again.. but to say they have single handily broke your car..that's just crazy. i mean if you lent your car out for a day and your buddy put the top down and up.. and did everything perfectly then gave ift back to you.. would you scream for lawyers to sue him or for legal action? i just don't understand. an issue like this sometimes takes a lil time!!

Last edited by ucla1995; 03-23-2009 at 05:52 PM.
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      09-20-2008, 10:16 PM   #24
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I would have a digital recorder with me and record the conversation.
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      09-20-2008, 10:28 PM   #25
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I would have a digital recorder with me and record the conversation.
Great idea! I'll go buy one tomorrow.
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      09-20-2008, 10:34 PM   #26
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Quote:
Originally Posted by ucla1995 View Post
Great idea! I'll go buy one tomorrow.
I would lend you mine if you were closer. Really nice Olympus recorder.

Don't forget to post excerpts
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      09-20-2008, 10:34 PM   #27
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Quote:
Originally Posted by ucla1995 View Post
Help!! I need major help. I brought my car in for a small rattle, and when I got it back my convertible top refused to go down (a problem that wasn't there before). They've had THREE ATTEMPTS to fix this thing (they've had my car for 2-3 weeks) and so far CANNOT figure out how to FIX IT. I NEED HELP PLEASE!! Any lawyers?? Any thoughts???
I would file a case with your states Consumer Protection Agency and BBB. Check and see if the dealer is a member of the BBB and if so, there are usually rules with dealing with such cases. I am not sure about IL, but in CT they do investigate and you can search the database for cases against dealers and resolutions if any. Also, contact the Attorney Generals Office to see what your rights are in this situation as a consumer -- your AG will also have a Consumer Protection arm of the office for which you can file a case and which may also give them a "friendly" phone call.

If they broke it, they need to fix it -- something tells me they are not boning up to the mia culpa and know that BMW AG will not pay and don't want to spend their own money to fix their own screw up.

For any legal action, you should be documenting in as much detail as you can who you talk to, time, date and what they said
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      09-20-2008, 10:36 PM   #28
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Quote:
Originally Posted by ucla1995 View Post
Great idea! I'll go buy one tomorrow.
Uhm, check your state law before you actually use one to record the conversation.
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      09-20-2008, 10:40 PM   #29
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In N.Y., at least one party has to consent to the recording.

In Illinois, I think both parties have to consent and I would not counsel the OP to accidentally engage in a criminal act.

Oops, I left the record button on...

Of course, if the device is in plain sight, no consent is required. And the device could be a camera with a sound recording feature, it doesn't have to be an obvios reel-to-reel tape recorder. It just has to be in plain sight and not deliberately disguised.

DISCLAIMER: THE ABOVE TEXT DOES NOT CONSTITUTE LEGAL ADVICE OF ANY KIND. CONSULT YOUR ATTORNEY FOR SPECIFIC ADVICE RELATING TO ANY ACTIONS YOU MAY TAKE.
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      09-20-2008, 10:43 PM   #30
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Quote:
Originally Posted by Pedal2Floor View Post
I would file a case with your states Consumer Protection Agency and BBB. Check and see if the dealer is a member of the BBB and if so, there are usually rules with dealing with such cases. I am not sure about IL, but in CT they do investigate and you can search the database for cases against dealers and resolutions if any. Also, contact the Attorney Generals Office to see what your rights are in this situation as a consumer -- your AG will also have a Consumer Protection arm of the office for which you can file a case and which may also give them a "friendly" phone call.
If you check what the OP wrote, he already filed with the BBB and the dealer is a BBB member.
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      09-20-2008, 11:16 PM   #31
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First off, I feel for you. Second, the public isn't going to get behind you. Come on. People aren't going to grab a bunch of torches and pitchforks and mob Perillo for you. Wall Street just got hammered. Folks have their own problems. If I were you I'd turn away from the forums and talk to a lawyer. Perillo isn't stupid. If you have a legitimate claim, and it sure sounds like you might, get a good lawyer and meet with Perillo himself. Get tough. Write so many letters to BMW NA that they'll wish they never heard from you. Nobody here is going to start a movement for your BMW. They're trying to hang on to their savings and their homes. Chicago has some great lawyers. Get one that'll put the fear of God in Perillo Jr.
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      09-20-2008, 11:39 PM   #32
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Quote:
Originally Posted by JSpira View Post
If you check what the OP wrote, he already filed with the BBB and the dealer is a BBB member.
Yep, he stated that on the same thread he started over on Bimmerfest. This would be the best bet for the OP!
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      09-21-2008, 12:04 AM   #33
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Quote:
Originally Posted by Pedal2Floor View Post
Yep, he stated that on the same thread he started over on Bimmerfest.
I didn't read the thread on Bimmerfest but he did state this within this thread (see post 20)
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      09-21-2008, 12:05 AM   #34
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Quote:
Originally Posted by mfstout View Post
Come on. People aren't going to grab a bunch of torches and pitchforks and mob Perillo for you. \
No but he could hire lots of people as extras to do it. (Great visual imagery here)
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      09-21-2008, 12:22 AM   #35
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In that case it is a

papaya?
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      09-21-2008, 02:21 AM   #36
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Quote:
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He told me that customers frequently have problems with returned cars and therefore they found they were wasting time parking loaners that customers would have to take right back out again.
That right there would send me running.
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      09-21-2008, 02:51 AM   #37
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      09-21-2008, 01:03 PM   #38
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Where in any of my posts does it ask the 'public' to get behind me?
I posted because:
1) I have no experience with getting royally screwed by a dealer who broke someone's car, so I'm drawing upon the large community we have here and that I have participated in to see if anyone else has had this problem.
2) Warn people about my horrific experience with Perillo.

And please don't lecture me about the economy, I got laid off in January, so I know how it is (fortunately another firm was trying to hire at the time so I found something quickly - I am eternally thankful for that).

Quote:
Originally Posted by mfstout View Post
First off, I feel for you. Second, the public isn't going to get behind you. Come on. People aren't going to grab a bunch of torches and pitchforks and mob Perillo for you. Wall Street just got hammered. Folks have their own problems. If I were you I'd turn away from the forums and talk to a lawyer. Perillo isn't stupid. If you have a legitimate claim, and it sure sounds like you might, get a good lawyer and meet with Perillo himself. Get tough. Write so many letters to BMW NA that they'll wish they never heard from you. Nobody here is going to start a movement for your BMW. They're trying to hang on to their savings and their homes. Chicago has some great lawyers. Get one that'll put the fear of God in Perillo Jr.
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      09-21-2008, 01:36 PM   #39
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ucla, sorry if I offended you. My reply was part tongue-in-cheek. I was trying to help. I will try once again. I have bought 2 cars from Perillo and my experience has been outstanding. I worked with Ken Reffsin and he was amazing. The reason I suggested you get a lawyer is simple: Perillo Jr. is not the heart and soul of the place. He walks around asking people if he can get them a cookie or coffee for Christ's sake. He's the rich kid who took over the place and likes to star in his own dumbass commercials. Trust me, you bring a lawyer in there and it'll make an impression. Write letters to BMW NA so that they hear you loud and clear. Call them. Be the guy that won't go away until they do right by you. File complaints left and right with the state, with any other agency you can find in Illinois. Raise living hell. Make them want you to go away. They're very conscious of their rep in Chicago. Most of their business is repeat or referral. If you bought your car there, lean on your salesman (if they're still there). Hell, try to get a hold of Perillo Sr. and bend his ear. I know it sucks. I really feel for ya. Good luck, and again, no offense intended.
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      09-21-2008, 01:46 PM   #40
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      09-21-2008, 02:03 PM   #41
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whats lemon? sorry for the noobish question.
just curious
Whats lemon law Search it

OP sorry to hear about this man and I hope it all get worked out. My suggestion is you bombard BMWNA with phonecalls untill they decide to resolve this problem.
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      09-21-2008, 02:15 PM   #42
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Quote:
Originally Posted by mfstout View Post
ucla, sorry if I offended you. My reply was part tongue-in-cheek. I was trying to help. I will try once again. I have bought 2 cars from Perillo and my experience has been outstanding. I worked with Ken Reffsin and he was amazing. The reason I suggested you get a lawyer is simple: Perillo Jr. is not the heart and soul of the place. He walks around asking people if he can get them a cookie or coffee for Christ's sake. He's the rich kid who took over the place and likes to star in his own dumbass commercials. Trust me, you bring a lawyer in there and it'll make an impression. Write letters to BMW NA so that they hear you loud and clear. Call them. Be the guy that won't go away until they do right by you. File complaints left and right with the state, with any other agency you can find in Illinois. Raise living hell. Make them want you to go away. They're very conscious of their rep in Chicago. Most of their business is repeat or referral. If you bought your car there, lean on your salesman (if they're still there). Hell, try to get a hold of Perillo Sr. and bend his ear. I know it sucks. I really feel for ya. Good luck, and again, no offense intended.


I fucking hate those damn commercials.

The one where he is drinking the bottled water is the worst.
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      09-21-2008, 02:22 PM   #43
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      09-21-2008, 03:12 PM   #44
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I think it´s still slightly premature to get a lawyer involved since that would mean that the OP has to pay for it.

I would escalate the problem through various channels, incl. the aforementioned BBB.
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