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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > Tow Hook Cover MIA



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      10-15-2008, 06:34 PM   #1
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Tow Hook Cover MIA

So I was driving home from work last week when a rock from a tractor trailor hits my bumper. I tried to avoid it but I was boxed in by two cars. So any ways two seconds later I see this black object fly up and hit my windshield :. I say WTF and think another rock hit me. However when I get home I notice that my front tow hook cover is missing. The rock must have knocked my cover off and that must have been the black thing i saw hit my windshield.

So i call my dealer and the service department tells me they have to order a new cover they dont have one in stock. I say no big deal. Then they tell me its not painted and i should just spray paint it. I say no fing way, i want it painted to match my car, and they tell me they are goinging to charge me for the paint job. I love my car so I say yes.

Has this happened to anyone else. Did your dealerships charge? I just think when you spend 45 grand on a car a cover that falls off should be replaced for free. Its stuff like this that makes me not want to by cars from my dealership.
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      10-15-2008, 06:47 PM   #2
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Quote:
Originally Posted by e92doc View Post
So I was driving home from work last week when a rock from a tractor trailor hits my bumper. I tried to avoid it but I was boxed in by two cars. So any ways two seconds later I see this black object fly up and hit my windshield :. I say WTF and think another rock hit me. However when I get home I notice that my front tow hook cover is missing. The rock must have knocked my cover off and that must have been the black thing i saw hit my windshield.

So i call my dealer and the service department tells me they have to order a new cover they dont have one in stock. I say no big deal. Then they tell me its not painted and i should just spray paint it. I say no fing way, i want it painted to match my car, and they tell me they are goinging to charge me for the paint job. I love my car so I say yes.

Has this happened to anyone else. Did your dealerships charge? I just think when you spend 45 grand on a car a cover that falls off should be replaced for free. Its stuff like this that makes me not want to by cars from my dealership.

well something similar happens to me but the back tow cover I think someone stole it.

I order one from getbmwparts.com for $15 and I call the BMW Collision Center‎ in my area I talk to the manager and he paint it for me for free because they had a car that they were going to paint that was also mystic blue I know I'm a lucky bastard

but I my dealer originally quote me $25 for the part and $20 to paint it.

your car is jet black popular color I'm sure if you call your local Collision Center‎ and talk to the manager they can paint it for you for free or for like $20-$25
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      10-16-2008, 12:28 AM   #3
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Yeah, you will get charged unless you know your service advisor and he takes care of you

I remember I got a jet black one for a buddy of mine and was charged less than 10 bucks (employee)
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      10-16-2008, 12:56 AM   #4
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My rear towhook cover cost me $16 for the little piece of plastic, and like $45 for labor. Complete rip-off. Sorry dude.
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      10-16-2008, 03:10 AM   #5
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...I dunno bout what you guys got up in the States, but over here in Canada, we have Canadian Tire and they have a bunch of car touch-up spray paints and stuff of that sort. They order it by car brand and even have EXACT colours of the car. The colour of your car should have some number that goes with it, figure out what it is, and go buy some spray paint for like 5 bucks. It's not tough.
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      10-16-2008, 05:49 PM   #6
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Originally Posted by ELITE_TRAYUNZE View Post
...I dunno bout what you guys got up in the States, but over here in Canada, we have Canadian Tire and they have a bunch of car touch-up spray paints and stuff of that sort. They order it by car brand and even have EXACT colours of the car. The colour of your car should have some number that goes with it, figure out what it is, and go buy some spray paint for like 5 bucks. It's not tough.
I know that I can find a can of spray paint and do it my self, that is not an issue for me. What is an issue is the fact that if I dont want to spend 20-100 dollars I have to use spray paint on a 45 thousand dollar car. There is something wrong with that. I would expect that from a company like ford or kia where they would say tuff sh*t, not from BMW.
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      10-17-2008, 11:05 AM   #7
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Quote:
Originally Posted by e92doc View Post
I know that I can find a can of spray paint and do it my self, that is not an issue for me. What is an issue is the fact that if I dont want to spend 20-100 dollars I have to use spray paint on a 45 thousand dollar car. There is something wrong with that. I would expect that from a company like ford or kia where they would say tuff sh*t, not from BMW.
I totally agree with you. Spending that much on your car should buy you a higher level of service.
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      10-17-2008, 12:01 PM   #8
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After you get the new cover, use a little silicone to keep it from coming off again so easily. After mine came off in the car wash (I got it back), I went right home, popped them both off and shot some clear silicone behind them. They won't come off easily, but you can still get them off if you need to.
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      10-17-2008, 01:37 PM   #9
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$43 painted...yeah what a rip off, 1square inch of paint is what 30$?!? part was 13~ wtf is that
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      10-17-2008, 01:41 PM   #10
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honestly, I'm surprised the quote from the stealer is under $100...
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      10-17-2008, 03:37 PM   #11
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Quote:
Originally Posted by wrickem View Post
After you get the new cover, use a little silicone to keep it from coming off again so easily. After mine came off in the car wash (I got it back), I went right home, popped them both off and shot some clear silicone behind them. They won't come off easily, but you can still get them off if you need to.
Thanks for the great suggestion I will deffinately try some silicone when I get my cover. So to piss me off even more its been over one week for a cover, so I called today and they said it just got out of the spray booth and needs to dry overnight. I say fine and ask for a definite price and they say they dont know. I say ballpark it. They say 50-200, I say WTF??!!
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      10-17-2008, 03:49 PM   #12
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Mine was $9.60 and they didn't charge me to paint it. I don't know if it came painted from the factory or they did it for free.
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      10-22-2008, 08:35 PM   #13
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Great news. I picked up my tow hook cover and I was only charged 15 bucks. I was told that they were painting another part and did it for free. I love burdick bmw! I owe to my CA Joe. If anyone needs a bmw in upstate ny ask for joe at burdick.
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      10-22-2008, 10:38 PM   #14
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I spoke with my salesman and he took care of me. I don't know why they come off so easily.
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      10-22-2008, 10:49 PM   #15
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I got my car towed for a flat tire, and the cover went missing i think the tow truck guy didn't know how to get it to work and broke it. I had to get it replaced. They had to order the part and they charged me for it.
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      11-03-2008, 12:30 PM   #16
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Damn my front tow hook and headlight washer cover thing popped off when a piece of wood flew up and hit my bumper Anyone know the part number for the headlight washer cover? I'm hoping not to pay over $100 for two little pieces of plastic
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