E90Post
 


 
BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Shiv & Customer Service



Reply
 
Thread Tools Search this Thread
      01-08-2009, 10:18 PM   #1
ArktisE92
Private First Class
 
ArktisE92's Avatar
 
Drives: E92 (Sold) / GT3RS / SLK55
Join Date: May 2008
Location: 852

Posts: 135
iTrader: (0)

Thumbs down Shiv & Customer Service

Guys, I have a question for you. I have been following this forum for two years but haven't been an active poster until my recent Procede purchase. It's a great piece of technology, but I've been encountering wastegate issues since day one and have been trying to get Shiv's attention to address the problem.

To be honest I'm quite frustrated after having posted on the forum and PM'd Shiv to no avail. From my observations, Shiv is quick to respond to posts extolling the virtues of his product, but when it comes to wastegate issues he's (i) ignored my original post, (ii) ignored other user's posts and (iii) ignored my follow-up PMs. To be fair we did exchange PMs back in three weeks ago when he asked me for my email address, which I provided, but he went back into incommunicado right afterwards. Another PM to him on Thursday appears to have fallen on deaf ears again.

Has anyone had similar issues with service from Shiv? The frustration I'm encountering should be known among people considering a Procede purchase.

I am making my case before the forum users with all the facts for all to see. I look forward to hearing other users' experience. If someone from Vishnu could chime in that'd be great.
ArktisE92 is offline   Hong Kong
0
Reply With Quote
      01-08-2009, 10:21 PM   #2
Humtek
Vishnu Powered
 
Humtek's Avatar
 
Drives: 335xi, S1000RR
Join Date: Nov 2007
Location: Proceding

Posts: 2,205
iTrader: (7)

Quote:
Originally Posted by ArktisE92 View Post
Guys, I have a question for you. I have been following this forum for two years but haven't been an active poster until my recent Procede purchase. It's a great piece of technology, but I've been encountering wastegate issues since day one and have been trying to get Shiv's attention to address the problem.

To be honest I'm quite frustrated after having posted on the forum and PM'd Shiv to no avail. From my observations, Shiv is quick to respond to posts extolling the virtues of his product, but when it comes to wastegate issues he's (i) ignored my original post, (ii) ignored other user's posts and (iii) ignored my follow-up PMs. To be fair we did exchange PMs back in three weeks ago when he asked me for my email address, which I provided, but he went back into incommunicado right afterwards. Another PM to him on Thursday appears to have fallen on deaf ears again.

Has anyone had similar issues with service from Shiv? The frustration I'm encountering should be known among people considering a Procede purchase.

I am making my case before the forum users with all the facts for all to see. I look forward to hearing other users' experience. If someone from Vishnu could chime in that'd be great.
If I'm not mistaken... If your having wastegate problems shouldn't you be contacting your local BMW dealer for warranty work instead of Shiv?
__________________
2008 335xi Sedan | Titanium Silver | Black Dakota
PROcede v5 | Vishnu Exhaust | BMS DCI | AR Catless DPs | Helix FMIC | Stett Charge w/ Tial BOV | MORR VS8s | KWv3
Humtek is offline   United_States
0
Reply With Quote
      01-08-2009, 10:23 PM   #3
ar design
 
ar design's Avatar
 
Drives: '86 325ES+S50, '01 TT QC
Join Date: Jan 2008
Location: Denver, CO

Posts: 4,408
iTrader: (9)

Garage List
Send a message via AIM to ar design Send a message via MSN to ar design Send a message via Yahoo to ar design
Quote:
Originally Posted by Humtek View Post
If I'm not mistaken... If your having wastegate problems shouldn't you be contacting your local BMW dealer for warranty work instead of Shiv?

ar design is offline   United_States
0
Reply With Quote
      01-08-2009, 10:26 PM   #4
Turkishexpress
Gixxer Man
 
Turkishexpress's Avatar
 
Drives: '08 335i E90 / '06 Range HSE
Join Date: Aug 2008
Location: Tysons/Sterling, VA

Posts: 599
iTrader: (2)

Take the proceed off and take it to the bimmer dealer.
__________________
Stable: 2008 E90 335i JB3 etc..., 2006 Range Rover HSE, K7 GSX-R 600

Former Stable: 2008 MB C300, 2007 Chevy Avalanche, 2006 Evo IX (544awhp), 2005 Sti, 2003 Evo...
Turkishexpress is offline   Turkey
0
Reply With Quote
      01-08-2009, 10:26 PM   #5
ohsnapITZe92
First Lieutenant
 
Drives: 335i
Join Date: Oct 2007
Location: cali

Posts: 339
iTrader: (0)

wth does shiv have anything to do with ur wastegate???? LOL
ohsnapITZe92 is offline  
0
Reply With Quote
      01-08-2009, 10:44 PM   #6
BALLAJL15
Lieutenant
 
BALLAJL15's Avatar
 
Drives: 335i
Join Date: Apr 2008
Location: California

Posts: 569
iTrader: (3)

Send a message via AIM to BALLAJL15
Quote:
Originally Posted by ohsnapITZe92 View Post
wth does shiv have anything to do with ur wastegate???? LOL
+1

Before you blame the tune...

Do the smart thing by taking it out or putting the bypass plugs in and then go from there
__________________
N55
BALLAJL15 is offline  
0
Reply With Quote
      01-08-2009, 10:46 PM   #7
ArktisE92
Private First Class
 
ArktisE92's Avatar
 
Drives: E92 (Sold) / GT3RS / SLK55
Join Date: May 2008
Location: 852

Posts: 135
iTrader: (0)

Guys, it wasn't a problem until the 12-15 maps were installed, that's when all the problem came back. Same thing with the 1-5 maps.

This post from Shiv on 12/19 himself might help set the stage:

"Shoot me your email. There are a lot of different rattlefix permutations that we can use. Make sense since there are a few difference scenarios that cause the wastegate rattle. I can send you some variations to try out. Easy to fix."

I'm not here to blame the tune for causing the rattles. My original post clearly stated that the problem is with not getting the service that was promised. There's a clear difference between the two.
ArktisE92 is offline   Hong Kong
0
Reply With Quote
      01-08-2009, 10:52 PM   #8
Humtek
Vishnu Powered
 
Humtek's Avatar
 
Drives: 335xi, S1000RR
Join Date: Nov 2007
Location: Proceding

Posts: 2,205
iTrader: (7)

Quote:
Originally Posted by ArktisE92 View Post
Guys, it wasn't a problem until the 12-15 maps were installed, that's when all the problem came back. Same thing with the 1-5 maps.

This post from Shiv on 12/19 himself might help set the stage:

"Shoot me your email. There are a lot of different rattlefix permutations that we can use. Make sense since there are a few difference scenarios that cause the wastegate rattle. I can send you some variations to try out. Easy to fix."

I'm not here to blame the tune for causing the rattles. My original post clearly stated that the problem is with not getting the service that was promised. There's a clear difference between the two.
In that case instead of posting on the forums or trying to PM him. Either fill out his call back form that is one the Vishnu website or email him directly at shiv@vishnutuning.com
__________________
2008 335xi Sedan | Titanium Silver | Black Dakota
PROcede v5 | Vishnu Exhaust | BMS DCI | AR Catless DPs | Helix FMIC | Stett Charge w/ Tial BOV | MORR VS8s | KWv3
Humtek is offline   United_States
0
Reply With Quote
      01-08-2009, 11:01 PM   #9
tmw139
Don't Question Me
 
tmw139's Avatar
 
Drives: Ferrari Enzo
Join Date: Oct 2006
Location: Afghanistan

Posts: 59
iTrader: (0)

Quote:
Originally Posted by Humtek View Post
In that case instead of posting on the forums or trying to PM him. Either fill out his call back form that is one the Vishnu website or email him directly at shiv@vishnutuning.com
+1 email him directly. He'll take care of you. Seriously..
tmw139 is offline  
0
Reply With Quote
      01-08-2009, 11:09 PM   #10
RiXst3r
 
RiXst3r's Avatar
 
Drives: www.p3cars.com
Join Date: Sep 2006
Location: Ohio

Posts: 6,459
iTrader: (14)

Send a message via AIM to RiXst3r
Quote:
Originally Posted by ArktisE92 View Post
Guys, it wasn't a problem until the 12-15 maps were installed, that's when all the problem came back. Same thing with the 1-5 maps.
You're beta testing the new torque targeting demo maps...

having shiv customize a beta map just for your car would seem pointless, since you would just want to replace it again once the final maps come out.

if the previous map had a better rattle fix for you, then by all means, continue to use the old map until the new maps can be adjusted for you(which should be as soon as they are done being developed)

Hope that helps!

Also, anyone can feel free to contact me anytime, I can ring up their office if neccessary and ask a question...
RiXst3r is offline  
0
Reply With Quote
      01-08-2009, 11:16 PM   #11
skim7x
Use it or Lose it
 
skim7x's Avatar
 
Drives: 335i e92
Join Date: Sep 2006
Location: Clifton, NJ

Posts: 2,461
iTrader: (4)

Garage List
2007 335i  [5.00]
I've called Shiv in the past and he personally spent 15 minutes on the phone with me answering all my questions... he didn't rush me at all and answered all my questions without beating around the bush...

+2 to contacting him directly instead of PM's and thread posts...
__________________
'07 Space Gray 335i coupe w/ Sports Package | Comfort Access

Cobb S1+ | PTF e30 custom tune | AMS | CP-e | BMS OCC | Quaife
[Newark Photoshoot #1]
skim7x is offline   United_States
0
Reply With Quote
      01-08-2009, 11:18 PM   #12
Humtek
Vishnu Powered
 
Humtek's Avatar
 
Drives: 335xi, S1000RR
Join Date: Nov 2007
Location: Proceding

Posts: 2,205
iTrader: (7)

Quote:
Originally Posted by RiXst3r View Post
You're beta testing the new torque targeting demo maps...

having shiv customize a beta map just for your car would seem pointless, since you would just want to replace it again once the final maps come out.

if the previous map had a better rattle fix for you, then by all means, continue to use the old map until the new maps can be adjusted for you(which should be as soon as they are done being developed)

Hope that helps!

Also, anyone can feel free to contact me anytime, I can ring up their office if neccessary and ask a question...
Rick,

I thought the 1-05 maps were no longer beta?
__________________
2008 335xi Sedan | Titanium Silver | Black Dakota
PROcede v5 | Vishnu Exhaust | BMS DCI | AR Catless DPs | Helix FMIC | Stett Charge w/ Tial BOV | MORR VS8s | KWv3
Humtek is offline   United_States
0
Reply With Quote
      01-08-2009, 11:20 PM   #13
sd390r
Lieutenant Colonel
 
sd390r's Avatar
 
Drives: AW M3
Join Date: Aug 2008
Location: North Jersey

Posts: 1,657
iTrader: (9)

Garage List
2008 E90 335i  [0.00]
lol busy guy, PMing him on a forum isnt really a fair way to go about it

he might not answer 5 minutes later like terry, but im sure hell help you address the problem

call vishnu, go on their website and do a callback form, or email shiv@vishnutuning.com

even though the wastegates are BMWs problem, I do agree that shiv could tell you that himself

good luck
sd390r is offline   United_States
0
Reply With Quote
      01-08-2009, 11:22 PM   #14
JohnnyTT
Captain
 
JohnnyTT's Avatar
 
Drives: 2011 X3 3.5
Join Date: Apr 2008
Location: East Coast

Posts: 742
iTrader: (0)

Quote:
Originally Posted by Humtek View Post
If I'm not mistaken... If your having wastegate problems shouldn't you be contacting your local BMW dealer for warranty work instead of Shiv?
I don't think the purpose of the post is the Wastegate problem. I think it's about getting any kind of response from anybody at vishnu.
JohnnyTT is offline  
0
Reply With Quote
      01-08-2009, 11:32 PM   #15
shiv@vishnu
Tuner
 
shiv@vishnu's Avatar
 
Drives: X1, 335i
Join Date: Sep 2006
Location: SF Bay, CA

Posts: 17,611
iTrader: (0)

Quote:
Originally Posted by ArktisE92 View Post
Guys, I have a question for you. I have been following this forum for two years but haven't been an active poster until my recent Procede purchase. It's a great piece of technology, but I've been encountering wastegate issues since day one and have been trying to get Shiv's attention to address the problem.

To be honest I'm quite frustrated after having posted on the forum and PM'd Shiv to no avail. From my observations, Shiv is quick to respond to posts extolling the virtues of his product, but when it comes to wastegate issues he's (i) ignored my original post, (ii) ignored other user's posts and (iii) ignored my follow-up PMs. To be fair we did exchange PMs back in three weeks ago when he asked me for my email address, which I provided, but he went back into incommunicado right afterwards. Another PM to him on Thursday appears to have fallen on deaf ears again.

Has anyone had similar issues with service from Shiv? The frustration I'm encountering should be known among people considering a Procede purchase.

I am making my case before the forum users with all the facts for all to see. I look forward to hearing other users' experience. If someone from Vishnu could chime in that'd be great.
I'm sorry if I didn't respond to your PM. Between the volume of PMs I get and the holidays which I spent developing 8 different maps and new user software, I dropped the ball. In the future, just email me (as suggested) if you have any unique needs or problems. It's way too hard to keep track of PMs. Plus, I can only send maps via email. PM is useless in that respect.

Regards
Shiv
shiv@vishnu is offline   United_States
0
Reply With Quote
      01-08-2009, 11:35 PM   #16
RiXst3r
 
RiXst3r's Avatar
 
Drives: www.p3cars.com
Join Date: Sep 2006
Location: Ohio

Posts: 6,459
iTrader: (14)

Send a message via AIM to RiXst3r
Quote:
Originally Posted by Humtek View Post
Rick,

I thought the 1-05 maps were no longer beta?
I guess they did drop the beta tag on the 1-05 maps, but 12-15 was definitely beta...

I recall that it was still stated that there is a few features waiting to be activated yet (implying that there will be a map to replace 1-05 shortly )

Thanks for catching that for me
RiXst3r is offline  
0
Reply With Quote
      01-09-2009, 01:19 AM   #17
TMR
Colonel
 
TMR's Avatar
 
Drives: M3
Join Date: Jun 2008
Location: Torrance

Posts: 2,703
iTrader: (11)

With Shiv being this and Shiv being that....My dealings with him have ben actually great. I ran into a problem yesterday while doing an upgrade for someone and i got a call from him during his dinner to help me out.

Oh yea, and have BMW repair your wastegates.
TMR is offline   United_States
0
Reply With Quote
      01-09-2009, 04:06 AM   #18
ArktisE92
Private First Class
 
ArktisE92's Avatar
 
Drives: E92 (Sold) / GT3RS / SLK55
Join Date: May 2008
Location: 852

Posts: 135
iTrader: (0)

Thumbs up

Guys, many thanks for the quick responses.

Shiv, thanks for getting back to me promptly. If my post did violence to your excellent product or reputation I apologize.

I will update this thread as the issue progresses, hopefully towards closure in the near future.
ArktisE92 is offline   Hong Kong
0
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 04:26 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST