Kimberly Koch - Brecht (Escondido) - BMW 3-Series (E90 E92) Forum

dacoach · 07-10-2005, 06:27 PM

Rude, when it came down to scheduling a test drive, and she couldn't be there. Ended up hanging up on me, after she said, "so you are telling me screw you!" Talked to manager and they were great. Jeff Gehrkin, Joe Kelly, and Craig Donovan was my CA. I guess Kimberly does alot of sales but has people skill problems. Not worth the stress of dealing with a ticking time bomb!

wistarf · 10-18-2006, 08:26 PM

After one test drive, Kimberly Koch at Brecth pushed me hard to make a buying decision, but I said I'd have to talk to my wife and think about it. Then when she called me afterwards I told her that I wasn't ready to buy yet, but certainly by the end of the year.

Then she very rudely blamed me for wasting her time and finished the exhibition by exploding in tears, spewing all sorts of drivel about how she just started working there and life was so hard as a salesperson, blah blah blah.

I was flabbergasted by her rude histrionics. Quite an unproffessional display.

Needless to say, I have indeed ordered my new car but not through her!

[update 11/15/06] Kimberly called me again to follow-up. I told her I already ordered elsewhere because her dealership would not come close to the price offered elsewhere, whereupon she launched into another little tirade "well that's what you get for involving another sales person, you obviously don't give a s$it about me..." again I was flabbergasted - though not surprised anymore - by her extreme rudeness. Usually you hear about employees having to put up with rude and irate customers, but in this case it's the other way 'round! Unbelieveable.

///Matt · 10-19-2006, 01:30 AM

wow, what a bitch

dacoach · 10-26-2006, 11:05 PM

Quote:

Originally Posted by wistarf

After one test drive, Kimberly Koch at Brecth pushed me hard to make a buying decision, but I said I'd have to talk to my wife and think about it. Then when she called me afterwards I told her that I wasn't ready to buy yet, but certainly by the end of the year.

Then she very rudely blamed me for wasting her time and finished the exhibition by exploding in tears, spewing all sorts of drivel about how she just started working there and life was so hard as a salesperson, blah blah blah.

I was flabbergasted by her rude histrionics. Quite an unproffessional display.

Needless to say, I have indeed ordered my new car but not through her!

Wow, I'm shocked that she sells so many cars with her personality. Why is it SA's think that taking someone on a test drive somehow obligates them to the sale. And if you don't go with them, you are a jerk who doesn't care about their time. Isn't that part of their job?

I mean they call it a test drive, not buying drive.

jamb · 10-26-2006, 11:39 PM

Quote:

Originally Posted by ///Matt

wow, what a bitch

+1

vu · 10-26-2006, 11:58 PM

dude that sucks. although i didnt buy my 325i at Brecht (order at SD BMW). i take my car for service there. for my last service 30k.. i walked to the dealership from the servccie dept to kill time while my car was in the shop.

i was snooping around looking at the e92's and John Walker came out greeted me and we were talking shop bout cars.. the e92.

asked if i was looking, told him my car is in service .. so he was totally cool with that.. he even offered to drive me back to the service dept when the Service gal said my car was ready. so he took me for a spin in the 335i e92 and hauled ass getting to the service center the long way..

i thought that was really good service from Brecht.. cool guy..

sorry to hear that chick got all crazy with you. chicks are just shitty.. lol

crqflier · 11-19-2006, 12:33 PM

Quote:

Originally Posted by vu

i was snooping around looking at the e92's and John Walker came out greeted me and we were talking shop bout cars.. the e92.

Off topic of this thread, but John's a good guy - true BMW enthusiast - almost bought my 335 from him but he couldn't even come close to touching the price at SDBMW (well over a grand less).

wistarf · 11-30-2006, 07:17 PM

John is a good guy - laid back and relaxed - but if you're at Brecht, I highly recommend Jarod Loux. He's a younger guy, not as experienced in sales as John, but that's a good thing in my opinion.

Jarod certainly knows and appreciates more about these cars than any CA I've talked to. Unfortunately in the end, Brecht couldn't touch the offer I got elsewhere, plus they were out of October allocation slots. If they had been within even a couple hundred bucks and had slightly better availability, I would have been happy to give them my business.

Anyway, I appreciated Jarod's help so much that I've actually thought of slipping him a nice "tip" to help compensate him for his time, though I worry that might get him in trouble.

Louie A · 12-10-2006, 06:13 PM

Quote:

Originally Posted by dacoach

Rude, when it came down to scheduling a test drive, and she couldn't be there. Ended up hanging up on me, after she said, "so you are telling me screw you!" Talked to manager and they were great. Jeff Gehrkin, Joe Kelly, and Craig Donovan was my CA. I guess Kimberly does alot of sales but has people skill problems. Not worth the stress of dealing with a ticking time bomb!

I purchased from Brecht BMW and although I had a pleasent experience, I did see Kimberly at work. Totally agree... very rude and obnoxious.

I also had the unfortunate experience of talking with her over the phone while my SA was off. Totally useless and unwilling to help.

shyestsparks · 04-07-2007, 12:08 AM

Wow, we must have met a different Kimberly Koch; we leased my wife's X3 from Brectht BMW and my SA was Kimberly, very pleasant lady to work with (with us at least); We were actually a little late for our test drive appt. but she was there waiting for us. In fact she was the main reason that we went with Brecht BMW for my 335i (although she wasn't working there any more when we came the second time around- they said she "retired").

07-10-2005, 06:27 PM	#1
dacoach Enlisted Member Drives: e90 330i 8/1/05 ED Join Date: Jul 2005 Location: So Cal Posts: 19 iTrader: (0) View dacoach's Garage	Kimberly Koch - Brecht (Escondido) Rude, when it came down to scheduling a test drive, and she couldn't be there. Ended up hanging up on me, after she said, "so you are telling me screw you!" Talked to manager and they were great. Jeff Gehrkin, Joe Kelly, and Craig Donovan was my CA. I guess Kimberly does alot of sales but has people skill problems. Not worth the stress of dealing with a ticking time bomb! Last edited by dacoach; 10-31-2005 at 02:20 AM.

10-18-2006, 08:26 PM	#2
wistarf First Lieutenant Drives: 335i Coupé Join Date: Oct 2006 Location: San Diego Posts: 220 iTrader: (0)	THUMBS DOWN! I totally agree After one test drive, Kimberly Koch at Brecth pushed me hard to make a buying decision, but I said I'd have to talk to my wife and think about it. Then when she called me afterwards I told her that I wasn't ready to buy yet, but certainly by the end of the year. Then she very rudely blamed me for wasting her time and finished the exhibition by exploding in tears, spewing all sorts of drivel about how she just started working there and life was so hard as a salesperson, blah blah blah. I was flabbergasted by her rude histrionics. Quite an unproffessional display. Needless to say, I have indeed ordered my new car but not through her! [update 11/15/06] Kimberly called me again to follow-up. I told her I already ordered elsewhere because her dealership would not come close to the price offered elsewhere, whereupon she launched into another little tirade "well that's what you get for involving another sales person, you obviously don't give a s$it about me..." again I was flabbergasted - though not surprised anymore - by her extreme rudeness. Usually you hear about employees having to put up with rude and irate customers, but in this case it's the other way 'round! Unbelieveable. Last edited by wistarf; 12-13-2006 at 12:10 AM.

11-30-2006, 07:17 PM	#8
wistarf First Lieutenant Drives: 335i Coupé Join Date: Oct 2006 Location: San Diego Posts: 220 iTrader: (0)	John is a good guy - laid back and relaxed - but if you're at Brecht, I highly recommend Jarod Loux. He's a younger guy, not as experienced in sales as John, but that's a good thing in my opinion. Jarod certainly knows and appreciates more about these cars than any CA I've talked to. Unfortunately in the end, Brecht couldn't touch the offer I got elsewhere, plus they were out of October allocation slots. If they had been within even a couple hundred bucks and had slightly better availability, I would have been happy to give them my business. Anyway, I appreciated Jarod's help so much that I've actually thought of slipping him a nice "tip" to help compensate him for his time, though I worry that might get him in trouble. __________________ 07 335 MT, silver on black, sport, premium. Last edited by wistarf; 12-13-2006 at 12:18 AM.

10-19-2006, 01:30 AM	#3
///Matt United States Marine Drives: 2007 Dodge Ram 1500 Join Date: Jul 2006 Location: Los Angeles Posts: 2,769 iTrader: (8) View ///Matt's Garage	wow, what a bitch

10-26-2006, 11:58 PM	#6
vu vucorp & sons Drives: 06 325i Join Date: Sep 2005 Location: chula vista Posts: 112 iTrader: (2)	dude that sucks. although i didnt buy my 325i at Brecht (order at SD BMW). i take my car for service there. for my last service 30k.. i walked to the dealership from the servccie dept to kill time while my car was in the shop. i was snooping around looking at the e92's and John Walker came out greeted me and we were talking shop bout cars.. the e92. asked if i was looking, told him my car is in service .. so he was totally cool with that.. he even offered to drive me back to the service dept when the Service gal said my car was ready. so he took me for a spin in the 335i e92 and hauled ass getting to the service center the long way.. i thought that was really good service from Brecht.. cool guy.. sorry to hear that chick got all crazy with you. chicks are just shitty.. lol

04-07-2007, 12:08 AM	#10
shyestsparks Captain Drives: 335i sedan, 02 Altima VQ35DE-T Join Date: Feb 2007 Location: Ca Posts: 687 iTrader: (3)	Wow, we must have met a different Kimberly Koch; we leased my wife's X3 from Brectht BMW and my SA was Kimberly, very pleasant lady to work with (with us at least); We were actually a little late for our test drive appt. but she was there waiting for us. In fact she was the main reason that we went with Brecht BMW for my 335i (although she wasn't working there any more when we came the second time around- they said she "retired").