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BMW 3-Series (E90 E92) Forum
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Help: Best Service Department in Atlanta?
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| 02-06-2009, 01:44 PM | #1 |
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New Member
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Help: Best Service Department in Atlanta?
Global Imports is striking out with me as I type. Which dealership has the best service department? Which should I avoid?
Thanks for the help. |
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| 02-06-2009, 02:13 PM | #2 |
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RECOVERING E90POST ADDICT
Drives: 2008 JB E92 - SOLD 5/2010 Join Date: Sep 2008
Location: Austin, Texas
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Bring it up to Chattanooga .....
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| 02-09-2009, 09:23 PM | #3 |
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Major
 
Drives: 2008 335i Coupe Join Date: Apr 2007
Location: Johns Creek, GA
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Talk to Scott at United in Duluth. He seems pretty cool and has let my exhaust slide... and pretty much said he'd turn a blind eye.
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 Active Autowerkes Tuned 335i 1995 M3 - Work in progress track toy |
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| 03-09-2009, 08:40 AM | #5 |
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Private First Class
 Drives: 2007 AW 335i 6mt Join Date: Nov 2007
Location: atlanta, ga/ west palm beach,fl
Posts: 117
iTrader: (0)
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hahaha I have been experiencing this as well..........
Not only does my car come back with grease stains all over my beige dakota leather but I am getting sick of the enterprise rental cars. I dropped the enterprise rental car off with the service dept. leaving the keys with the front desk only to get a call in the am that the car had been hit and had $900 worth of damage! They are trying to blame it on me when it was clearly hit after I dropped it off and gave the service department posession of the car.   |
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| 03-10-2009, 12:22 AM | #6 | |
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Team Eurowerkz
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Quote:
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| 03-10-2009, 04:11 PM | #7 |
Drives: E46 M3, E46 330i ZHP, E36 325i Join Date: Jan 2008
Location: Atlanta, GA
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I dunno I always have had good service with United BMW's service department...
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| 03-10-2009, 10:31 PM | #8 |
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Second Lieutenant
 
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I think it varies with the service advisor or with time. I have heard horrible stuff about Global but after several incompetent dealings from United @ Roswell, where I bought my car, I had excellent service at global.
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| 03-11-2009, 02:06 AM | #9 |
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Car Guy
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I have always had good service at United in Duluth (stay away from Nalley in Decatur though)....
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 Bill- 2011 Lotus Elise R, 2010 Porsche Boxster S, 2005 Mini Cooper S www.billswebspace.com/bmwindex BMW CCA Member # 389948 |
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| 03-11-2009, 01:30 PM | #10 |
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Team Eurowerkz
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My suggestion is this... be on a first name basis with your SA and always meet with your tech and tip them. A first name basis/tipping your tech is critical IMHO. It keeps you from being lost as just a number in the large customer base of the volume stores.
Besides, It has been my experience that a lil tip can go a long way in overlooking certain aftermarket goodies and providing discretionary good faith warranty coverage. |
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| 05-06-2010, 01:25 PM | #12 |
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First Lieutenant
Drives: 2012 Mazdaspeed 3 Join Date: Jun 2009
Location: Atlanta, GA
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+1 for SA Scott @ United Duluth, & Walter as the Tech. I know both personally, and they're the only two that touch my car, and have always provided outstanding service.
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"Its only after we’ve lost everything that we’re free to do anything"
Current: 2007 Corvette Z06 (DD/HPDE) Past: 2012 MazdaSpeed 3, 2007 BMW 335i E92 - 2001 Corvette Z06 - 2001 Camaro SS - 2007 CBR 600RR - 2003 CBR 600RR Racebike - 2001 CBR F4i |
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| 05-08-2010, 09:34 AM | #14 |
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Private First Class
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I go to Nalley of Decatur, everything is gravy so far. Only thing is, they have not gave me a 335 as a loner, like i requested. No big deal.
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| 05-08-2010, 02:49 PM | #15 | |
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Mad tyte EuR0 style boooi <--- Joke
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Quote:
My service pads light has been on for about a month lol... |
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| 05-27-2010, 11:18 AM | #16 |
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Enlisted Member
 Drives: 2007 Alpine White 335 Coupe Join Date: Feb 2010
Location: Atlanta, GA
Posts: 37
iTrader: (0)
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Went to United in Duluth today for service. I requested Scott per everybody's recommendations. Service was fast and Scott was a really cool guy. I would recommend them as well!
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| 05-27-2010, 05:55 PM | #17 |
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Mad tyte EuR0 style boooi <--- Joke
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United BMW is pretty good.
South Atlanta BMW does not give a flying f' about mods, as long as the mod didn't cause the problem you're good. I've had service done at United Roswell, Global, and South Atlanta BMW, Global sucks. |
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| 06-28-2010, 12:41 PM | #18 |
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Private
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I live near Global and bought my 335i at S. ATL due to the arrogant attitude of the sales guy at Global. Thought I would give Global service dept. a try since I live close by. Recently took my car in for annual mx. After waiting 20 minutes next to my car, while several people pulled up after me and were attended to, I finally backed the car up and left. Headed to BMW S. ATL for now on. I will make the drive to avoid Global. Their loss as I am a car guy and will purchase many more vehicles in the future. Business 101, take care of the customer!
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| 06-28-2010, 01:39 PM | #19 |
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derp
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I go to Nalley and the 2 times I've been in there they got the job done. There was a miscue a while back and a certain cosmetic part that was supposed to be replaced wasn't, but nbd. Oddly enough my first SA decided he wanted to live on a sailboat in the Florida Keys so they gave me another one and I'm meeting him in July. They've been good to me so far, but I'll be moving the Kennesaw State in August so I may switch to United since they're closer and everyone seems to love them, correct?
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