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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > USA - NY / NJ / CT / PA > Awful Experience at DiFeo BMW



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      03-18-2009, 09:35 AM   #1
Arustik1
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Thumbs down Awful Experience at DiFeo BMW

Took my car in for service 2 tires, Mich PS2s (non-runflats). Got the car back with runflats on one side and non rfs on the other side

Took it back in the next day was promised to have it by a certain time (5PM) with the correct tires. 5PM comes, get a phone call and get the pickup rescheduled to 10AM.

10AM comes and I'm in the dealership only to hear my tires aren't in yet.

Car was finished at 2PM. Asked the Service manager to at least throw me a set of winter mats. He offered 25% off.

I laughed and left.

Sorry for the grammer and venting. Had to get it out.
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      03-18-2009, 09:39 AM   #2
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wow, what a joke! just shows how sloppy these guys can be. scary thing is that they only think they can get away with it because non-enthusiast drivers probably wouldn't even notice
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      03-18-2009, 09:42 AM   #3
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Nice to see their paying attention...
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      03-18-2009, 10:02 AM   #4
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i have nightmare stories about them that i dont even want to get into because just the thought of their service department makes me wanna throw my laptop at a wall.lol but yea go to park ave service, they are much nicer.
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      03-18-2009, 04:18 PM   #5
Arustik1
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I just wanted to get it out there so ppl living in NJ and around the area don't even consider DiFeo...awful, just awful.
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      03-18-2009, 09:10 PM   #6
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I don't understand how it is so hard too live up to something you commit to. Shows where their interests are and how valued customers are to them.
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      03-18-2009, 09:28 PM   #7
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Difeo always messes up on timing... two times they messed up my schedules and booked me 1 week later than i was suppose to go. I think ill go to Park Ave from now on...
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      03-22-2009, 09:13 PM   #8
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JMK has the best service dpt in NJ by far

and ive been to alllll of em lol
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      03-22-2009, 10:01 PM   #9
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Who was your SA? The last 2 times I went for service I requested the car not to be washed and it was.

I went to JMK once for service and they were great. Do they still provide loaners or rentals if you didn't buy there?
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      03-23-2009, 09:23 AM   #10
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paul miller in wayne NJ has the best service dept.
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      03-23-2009, 11:45 AM   #11
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Quote:
Originally Posted by Arustik1 View Post
Took my car in for service 2 tires, Mich PS2s (non-runflats). Got the car back with runflats on one side and non rfs on the other side

Took it back in the next day was promised to have it by a certain time (5PM) with the correct tires. 5PM comes, get a phone call and get the pickup rescheduled to 10AM.

10AM comes and I'm in the dealership only to hear my tires aren't in yet.

Car was finished at 2PM. Asked the Service manager to at least throw me a set of winter mats. He offered 25% off.

I laughed and left.

Sorry for the grammer and venting. Had to get it out.
dude do a search. Difeo sucks! stay away!!!

i recommend Morristown BMW and JMK. Will try Paul Miller sometime...hopefully they give out loaners.
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      03-23-2009, 12:34 PM   #12
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How can an Armo be treated like that haha. messed up man...messed up
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