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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > BMW Dealer Reviews + Ratings Forum > EastBay BMW in Pleasanton



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      09-26-2006, 07:13 PM   #1
bimmergirl22
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EastBay BMW in Pleasanton

Anyone have any comments on this dealership? I am picking up my car from there in a few weeks and i've heard mixed reviews.
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      09-26-2006, 08:28 PM   #2
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the guys and gals over there are pretty good, I've picked up 2 cars over there and used their svc dpt and everyone's been pretty reasonable.

the guys in the svc dept are really friendly.
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      09-26-2006, 11:41 PM   #3
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Loaner Cars?

Sounds good. Do they have loaners?
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      09-27-2006, 12:53 AM   #4
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Quote:
Originally Posted by bimmergirl22
Anyone have any comments on this dealership? I am picking up my car from there in a few weeks and i've heard mixed reviews.
I purchased my wifes Silver Grey '04 325i there from James Wittenberg (not sure if he is still there)in 2004. Outstanding deal and great service
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      09-27-2006, 01:04 AM   #5
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I just picked up my CPO '06 330i today from East Bay. I had a great experience with my salesman, Jessie Antonio-a very nice guy, helpful. I had detail work and installations to be done on the vehicle which I thought may take a couple weeks to get done/scheduled, but he made sure it was done (and was done) before I picked it up tonight. I have yet to use their service department. Yes, they have several BMW loaners that I saw on their lot. They also have an Avis Rent a car, and from what I was told, also give Avis cars for loaners. They told me if you were really picky about getting a BMW loaner (usually 3 series or X3), you need to let them know that's what you want.
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      09-27-2006, 08:35 AM   #6
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oh good. Im just worried that since i didnt buy my car there they wont be as nice or give me a loaner. I ordered my car from a dealer on the East Coast but its being shipped to East Bay BMW. Not sure how happy they are about that.
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      09-27-2006, 09:56 AM   #7
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I just dropped my car for svc today and the guys set me up with a new X5 loaner

best svc dept ever!
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      09-27-2006, 11:19 AM   #8
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Quote:
Originally Posted by bimmergirl22
oh good. Im just worried that since i didnt buy my car there they wont be as nice or give me a loaner. I ordered my car from a dealer on the East Coast but its being shipped to East Bay BMW. Not sure how happy they are about that.
They will treat you very well. I purchased my X3 through them and they were great. They want those high customer service scores, so they will do everything they can to make you happy.
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      09-27-2006, 09:29 PM   #9
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Quote:
Originally Posted by bimmergirl22
oh good. Im just worried that since i didnt buy my car there they wont be as nice or give me a loaner. I ordered my car from a dealer on the East Coast but its being shipped to East Bay BMW. Not sure how happy they are about that.
Why did you have to order from a East Coast dealer?

Bimmers are probably cheaper here in Cali.
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      09-27-2006, 10:36 PM   #10
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I just moved from Maryland and i got a great deal there because our friend owns their dealership. 3 Months later and still no car i should have just bought it here.
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      09-27-2006, 11:53 PM   #11
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I just moved from Maryland and i got a great deal there because our friend owns their dealership. 3 Months later and still no car i should have just bought it here.
Oh ok well that makes sense. I was thinking it was b/c of the AWD and very few Cali dealers will order Xi's since there's no demand here.
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      05-22-2007, 01:08 AM   #12
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Quote:
Originally Posted by ward View Post
I just dropped my car for svc today and the guys set me up with a new X5 loaner

best svc dept ever!
Yes, East Bay BMW does have good service. However, I stopped going there about 2 years ago. The last service they provided was brakes and rotors for my '99 328i, and charged me just over $1,000 out the door. Their policy was to replace the rotors along with the pads, whether the rotors needed replacing or not. The price was waaaayy too high. I found an independent service in-route to my business address that charged me, I can't recall exactly right now without looking into my service files (which I do have), but it was something like $500-$600. But my experience with East Bay was always very good (accepted a minor drop-in service one time, no appt), but their price, I found, was too high, incl cost of labor per hour. It may be in line with other dealers, but I don't have my cars serviced by dealers.
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