Pacific BMW Internet Sales - BMW 3-Series (E90 E92) Forum

Asiann · 08-07-2006, 06:09 PM

Tried to order the Blacklines thru them last week. I noticed that could not track my order and I called them up to see what was going on. They had my order number but no address and only a telephone number. The damn lights were still sitting at the parts room. I told him forget it and refund my money. He asked did we charge you? I said hell yeah! Didn't have my address but were quick to charge my card. I already called my card and by law I have to give them the 3-5 days to refund my card before they will reverse the charges back to them and credit my account. Pretty shitty service if you ask me and BMWNA should do something about this and other dealers that are shady.

KL2DC · 08-07-2006, 06:13 PM

I had a similar experience with them on an order for the OEM cargo organizer....

matt20043.0 · 08-07-2006, 06:50 PM

I find that strange. When I had my X3 I ordered tons of stuff from them and service was always top-notch.

Asiann · 08-07-2006, 07:24 PM

Quote:

Originally Posted by matt20043.0

I find that strange. When I had my X3 I ordered tons of stuff from them and service was always top-notch.

Yeah, but you live there and you bought a SUV. They should've called me since they had the number and no address. Charged my account and not send me anything or call.

KL2DC · 08-07-2006, 07:24 PM

Quote:

Originally Posted by matt20043.0

I find that strange. When I had my X3 I ordered tons of stuff from them and service was always top-notch.

From opinions/experiences shared here...Pacific seems to be a hit or miss affair.

bavarian19 · 08-07-2006, 08:50 PM

I ordered my OEM primed spoiler and had a horrific experience with them. They shipped me a damaged spoiler, would not answer any of my phone calls... I ended up calling BMW NA, and then magically, they started to help solve my issue. This took over 5 weeks from the moment I ordered until I recieved a good spoiler

I have another thread in the review section here talking about this experience... They are awful with customer service and I would not recommend anyone buying from them...

Link to my thread: http://www.e90post.com/forums/showthread.php?t=18870

Asiann · 08-07-2006, 09:37 PM

Quote:

Originally Posted by bavarian19

I ordered my OEM primed spoiler and had a horrific experience with them. They shipped me a damaged spoiler, would not answer any of my phone calls... I ended up calling BMW NA, and then magically, they started to help solve my issue. This took over 5 weeks from the moment I ordered until I recieved a good spoiler

I have another thread in the review section here talking about this experience... They are awful with customer service and I would not recommend anyone buying from them...

Link to my thread: http://www.e90post.com/forums/showthread.php?t=18870

I didn't see yout thread until it was too late. Atleast I'm getting my money back! Fuckers!

matt20043.0 · 08-08-2006, 09:31 AM

Quote:

Originally Posted by Asiann

I didn't see yout thread until it was too late. Atleast I'm getting my money back! Fuckers!

neuronpetkowski · 08-26-2006, 03:10 PM

Pacific BMW is moving into this new, swanky, over-the-top, showroom and service center on Brand Ave. in Glendale. It's fitting, when you consider that stealerships like themselves need more room for all the bullshit they have to stockpile and hand to prospective buyers and returning service customers. Shady idoits.

For inquiring minds, read more about Pussyific BMW >

ska325xi · 08-28-2006, 11:21 PM

I never bought from them, but had emailed them for price, part #...etc
They never reply my emails

Asiann · 08-29-2006, 01:43 AM

Quote:

Originally Posted by neuronpetkowski

Pacific BMW is moving into this new, swanky, over-the-top, showroom and service center on Brand Ave. in Glendale. It's fitting, when you consider that stealerships like themselves need more room for all the bullshit they have to stockpile and hand to prospective buyers and returning service customers. Shady idoits.

For inquiring minds, read more about Pussyific BMW >

Yeah saw that earlier! Shitty is all I can say! Oh yeah, fuckers!

08-07-2006, 06:09 PM	#1
Asiann Got Seoul? Drives: 2006 330i Join Date: Dec 2005 Location: Honolulu Posts: 2,860 iTrader: (0) Garage List 2006 BMW [0.00]	Pacific BMW Internet Sales Tried to order the Blacklines thru them last week. I noticed that could not track my order and I called them up to see what was going on. They had my order number but no address and only a telephone number. The damn lights were still sitting at the parts room. I told him forget it and refund my money. He asked did we charge you? I said hell yeah! Didn't have my address but were quick to charge my card. I already called my card and by law I have to give them the 3-5 days to refund my card before they will reverse the charges back to them and credit my account. Pretty shitty service if you ask me and BMWNA should do something about this and other dealers that are shady. __________________ Can you say Alooooha?
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08-07-2006, 06:13 PM	#2
KL2DC Your Moderately Moderate Moderator Drives: E90 325i, W211 E350, W210 E55 Join Date: Jan 2006 Location: DC Metro Posts: 17,743 iTrader: (22) Garage List 2007 E350 Sport 4-M ... [0.00] 2006 BMW 325i (E90 ... [0.00] 1999 Honda Civic (E ... [0.00]	I had a similar experience with them on an order for the OEM cargo organizer.... __________________ Official DC Metro Registry - Current, New & Prospective Area Members Roll Call! BMW CCA Member # 364222 Join the club...

08-07-2006, 08:50 PM	#6
bavarian19 General Drives: 428ci Join Date: Mar 2005 Location: VA Posts: 18,493 iTrader: (22)	I ordered my OEM primed spoiler and had a horrific experience with them. They shipped me a damaged spoiler, would not answer any of my phone calls... I ended up calling BMW NA, and then magically, they started to help solve my issue. This took over 5 weeks from the moment I ordered until I recieved a good spoiler I have another thread in the review section here talking about this experience... They are awful with customer service and I would not recommend anyone buying from them... Link to my thread: http://www.e90post.com/forums/showthread.php?t=18870 __________________ E90 325i - Monaco (Sold) E92 328i - Space Gray - it has options and mods

08-26-2006, 03:10 PM	#9
neuronpetkowski Captain Drives: 2008 e92 M3 Join Date: Mar 2006 Location: Greater Detroit Area Posts: 689 iTrader: (9)	Pacific BMW is moving into this new, swanky, over-the-top, showroom and service center on Brand Ave. in Glendale. It's fitting, when you consider that stealerships like themselves need more room for all the bullshit they have to stockpile and hand to prospective buyers and returning service customers. Shady idoits. For inquiring minds, read more about Pussyific BMW > __________________

08-28-2006, 11:21 PM	#10
ska325xi Major General Drives: 325XI Join Date: Sep 2005 Location: Boston Posts: 6,286 iTrader: (25) Garage List 2006 333 [0.00] 2006 325xi [0.00]	I never bought from them, but had emailed them for price, part #...etc They never reply my emails __________________ RPI Scoops, BMW Perf. Intake + Carbon Filter Removal, BMW Perf. Exhaust, PBX, CF Cowl Covers & Lower Snorkel, Matte Black Grills, Rep Hartge Lip, ///M Spoiler, BBS 219m + RE960pp, CF Wrapped Headlights, LUX 5.0 + Solaris Silvers, Vista DRL, Blacklines, Lic. Plate LED, 3M CF Di-Noc Trims, BMW Perf. Alcantara Steering Wheel + Alcantara Trim, ///M DCT Paddles, BMW Perf. Shift Knob + Boot, ///M Novillo Ebrake Handle + BMW Perf. Boot, ACS Pedals Last edited by ska325xi; 11-30-2006 at 09:55 PM.

08-07-2006, 06:50 PM	#3
matt20043.0 Second Lieutenant Drives: BMW 2006 325i Join Date: Jul 2006 Location: Modesto, Ca Posts: 188 iTrader: (0)	I find that strange. When I had my X3 I ordered tons of stuff from them and service was always top-notch.