E90Post
 


MINHS Auto Care Center
 
BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > my bad experience with eisenamnn....read this...



Reply
 
Thread Tools Search this Thread
      06-02-2006, 02:00 AM   #1
longtran
Moderator
longtran's Avatar
443
Rep
16,617
Posts

 
Drives: E90 M3
Join Date: Jul 2005
Location: CA

iTrader: (105)

Garage List
2006 325i  [0.00]
my bad experience with eisenamnn....read this...

Well, as you guys know I was the first to get the Eisenmann quad exhaust system in the U.S. I arranged this through John, the owner of Eisenhaus, who had the quad system sent to me before it was officially introduced.

There had been many problems with the quad exhaust I had received, but I had not said anything negative on the forums, because I wanted to give Eisenhaus a chance to fix these problems. Customer service couldn’t help me, so I left a message, and waited about 3 weeks before someone with enough authority to help finally got back to me. I expected help and mutual cooperation, but I was shocked to hear what this guy said to me. Instead of offering solutions to the fitment problems I had, he insulted me by questioning my technical abilities. He told me that had I taken the exhaust system to a muffler shop, they would have installed it properly. I own machine shop and manufacture precision parts; yet, I need the expertise of a muffler guy to properly cut the stock exhaust and bolt on the Eisenmann system? Seriously, with the few modifications I had to make—since Eisenmann did not design this perfectly—the overall installation was easier to do than removing the amber plastic piece from the sealed headlights I disassembled.

Now I feel obligated to tell you about my overall experience with Eisenmann.


First, I received my exhaust system with black soot on it. As soon as I noticed this, I immediately took pictures and emailed them to Eisenmann. Instead of an apology, their response was " don’t worry, that exhaust will get black over time.” I paid for a new exhaust system, not a used one. Nonetheless, I started the installation.







Second, during my installation I found out that the extra tip mounting point required a spacer (not included) to make it sit properly. I couldn’t go to the hardware store to buy a washer so I got creative and cut one of my sockets (I checked and double checked the box but found nothing).









I finally got the exhaust on and did a video clip. This video was the first one I did following the installation. You can see that one side is blowing out way more then the other side. Imagine how this would look on a cold or foggy night. Damn. I didn’t post this video clip weeks ago, because I wanted to give Eisenmann a chance to fix this shortcoming. Obviously, they have no desire to fix this.

http://livedigital.com/content/339741/u18649
Appreciate 0
      06-02-2006, 02:06 AM   #2
e90rocks
Myrmidon
e90rocks's Avatar
United_States
5
Rep
236
Posts

 
Drives: Entwicklung 90 - 325 Xi
Join Date: Jan 2006
Location: Pittsburgh, PA

iTrader: (0)

Garage List
2006 325 xi  [0.00]
Send a message via AIM to e90rocks
Eisenmann

That totally sucks. I think I would have sent it back as soon as I saw the soot, but I don't know much about exhaust systems.

Did you send them a link to your clip?

Please keep us up on what they do (or don't do).
Appreciate 0
      06-02-2006, 02:08 AM   #3
18LLC
Major General
67
Rep
5,095
Posts

 
Drives: e89
Join Date: Oct 2005
Location: California

iTrader: (0)

sorry to hear that. agree with the customer service. they never reply me with the 997's question. I wonder how can a company not reply to the ppl or customer to be who is interest on their product?
Appreciate 0
      06-02-2006, 02:09 AM   #4
longtran
Moderator
longtran's Avatar
443
Rep
16,617
Posts

 
Drives: E90 M3
Join Date: Jul 2005
Location: CA

iTrader: (105)

Garage List
2006 325i  [0.00]
Quote:
Originally Posted by e90rocks
That totally sucks. I think I would have sent it back as soon as I saw the soot, but I don't know much about exhaust systems.

Did you send them a link to your clip?

Please keep us up on what they do (or don't do).
i sent them all these pictures and video. this is it. they decided not to do anything. i kept this for 3 weeks. they said they are not going to do anything. so this is why i feel obligated to tell you guys about this company.
Appreciate 0
      06-02-2006, 02:10 AM   #5
ksfrogman
Major General
ksfrogman's Avatar
United_States
154
Rep
6,751
Posts

 
Drives: E90 330i 6MT
Join Date: Nov 2005
Location: Torrance, CA

iTrader: (12)

Garage List
2006 330i  [0.00]
2006 330i  [0.00]
Send a message via AIM to ksfrogman
A company that treats its customers this way can take their business elsewhere. I was very close to ordering the Eisenmann Quad Exhaust, but I didn't get any replies to my multiple PMs and emails to Eisenmann.

This company doesn't seem sincere about helping it's consumers. Insulting one of our forums most skilled and respected members places them on the bottom of my list. I'll wait for a more reputable consumer-related alternative.

Buyers beware.
__________________
Appreciate 0
      06-02-2006, 02:11 AM   #6
BMW F22
Major General
BMW F22's Avatar
United_States
210
Rep
8,388
Posts

 
Drives: ///M235i
Join Date: Nov 2005
Location: Around the Bay

iTrader: (8)

Quote:
Originally Posted by 18LLC
sorry to hear that. agree with the customer service. they never reply me with the 997's question. I wonder how can a company not reply to the ppl or customer to be who is interest on their product?

If they keep that up, it's gonna come back and bite them in the ass. Next thing nobody will buy their crap and they'd wonder "whatever happened with our stuff?" With every company being more customer-oriented nowadays, I, like you, still dont understand why some companies still choose to ignore their customers...
Appreciate 0
      06-02-2006, 02:12 AM   #7
magmd
Major General
magmd's Avatar
United_States
70
Rep
5,272
Posts

 
Drives: '06 330i
Join Date: Aug 2005
Location: Torrance, CA

iTrader: (13)

Garage List
2006 330i  [0.00]
Yeah man...that sucks if the customer service is so crappy.

They look nice on....but it will look weird on a cold or foggy night....exhaust smoke from only one side.....
__________________
2006 330i | Black Sapphire Metallic | Step Auto | Navi with iDr | Sports Pkg |OEM Rear Spoiler | 3M CS35 Tint | H&R Sport Springs | Koni Yellows | Advan RS Racing Hypersilver: 19x9 et22 19x10 et20
Appreciate 0
      06-02-2006, 02:12 AM   #8
18LLC
Major General
67
Rep
5,095
Posts

 
Drives: e89
Join Date: Oct 2005
Location: California

iTrader: (0)

Quote:
Originally Posted by ksfrogman
A company that treats its customers this way can take their business elsewhere. I was very close to ordering the Eisenmann Quad Exhaust, but I didn't get any replies to my multiple PMs and emails to Eisenmann.

This company doesn't seem sincere about helping it's consumers. Insulting one of our forums most skilled and respected members places them on the bottom of my list. I'll wait for a more reputable consumer-related alternative.

Buyers beware.
I felt you, bro.
Appreciate 0
      06-02-2006, 02:14 AM   #9
18LLC
Major General
67
Rep
5,095
Posts

 
Drives: e89
Join Date: Oct 2005
Location: California

iTrader: (0)

Quote:
Originally Posted by magmd
Yeah man...that sucks if the customer service is so crappy.

They look nice on....but it will look weird on a cold or foggy night....exhaust smoke from only one side.....
agree. maybe just put the fake one on the right side will be better and cheaper.
Appreciate 0
      06-02-2006, 02:23 AM   #10
longtran
Moderator
longtran's Avatar
443
Rep
16,617
Posts

 
Drives: E90 M3
Join Date: Jul 2005
Location: CA

iTrader: (105)

Garage List
2006 325i  [0.00]
i forgot to mention about this...the left side of the exhaust is hanging lower then the right side. i know its not my installation, everything is using the same mount as oem exhaust.
Appreciate 0
      06-02-2006, 02:28 AM   #11
lux.sh
missing two turbos.
lux.sh's Avatar
United_States
140
Rep
4,860
Posts

 
Drives: fast around corners.
Join Date: Sep 2005
Location: Curves

iTrader: (12)

Garage List
sorry to hear this bro. I really hope everything works out for ya fine.

I can't stand those companies(including private sellers) who sells you the product and its just done with.
__________________
06 AW E90 330i ZPP/ZSP/Step/Expired Warranty

: Prior Design Front : ACS Rear : ACS Roof : BlackLines : Simota Intake : Carbon Fiber Interior Trim :
: MTEC V3 : 24% Charcoal : V1 Hardwired : Solaris Invisibulbs/LED interior :
Appreciate 0
      06-02-2006, 02:34 AM   #12
Asiann
Got Seoul?
United_States
35
Rep
2,861
Posts

 
Drives: 2012 535i MSport
Join Date: Dec 2005
Location: Honolulu

iTrader: (0)

Garage List
2012 BMW 535i  [0.00]
2008 750Li  [0.00]
2006 BMW  [0.00]
Wow what a shame on them. I would send them an e-mail stating all of the members from E90Post.com will boycott their product. Can't believe that they would treat you that way and offer no apologies. Let them have it!:mad:
__________________
Can you say Alooooha?
[SIGPIC][/SIGPIC]
Appreciate 0
      06-02-2006, 02:42 AM   #13
siriusinvestor
Captain
siriusinvestor's Avatar
22
Rep
874
Posts

 
Drives: 1989 Ugo
Join Date: Apr 2005
Location: US

iTrader: (2)

I knew something was fishy about this eisenmann quad, I had a feeling they had rushed production on the quads. Especially when you could clearly tell that one side hangs lower than the other or that one side seems longer than the other side. Where is that guy ryan from eisenhaus for an explaination?
Appreciate 0
      06-02-2006, 02:45 AM   #14
Collanrf
Major
Collanrf's Avatar
Philippines
17
Rep
1,100
Posts

 
Drives: BMW 335i, Alpine White M Sport
Join Date: Nov 2005
Location: San Diego

iTrader: (2)

Garage List
2011 BMW 335i  [0.00]
Send a message via AIM to Collanrf Send a message via Yahoo to Collanrf
Quote:
Originally Posted by Asiann
Wow what a shame on them. I would send them an e-mail stating all of the members from E90Post.com will boycott their product. Can't believe that they would treat you that way and offer no apologies. Let them have it!:mad:
Boycott their product, fuck it boycott the company. :mad: Don't use their product. we make em or break em.
__________________
/// 2011 E90 335i M SPORT, ALPINE WHITE/// STEPTRONIC /// ZENON HEADLIGHTS/// 35% TINTS ALL AROUND /// 19 INCH BBS LM REPS ///BLACKED OUT ROUNDELS /// BLACK OUT GRILLS/// ACS ROOF SPOILER /// M3 REAR SPOILER /// LTMW INSTALLED (VOLLKOMMEN) M SPORT FRONT LIP /// BMS INTAKE///
Appreciate 0
      06-02-2006, 03:06 AM   #15
EVO_S4
Colonel
EVO_S4's Avatar
44
Rep
2,200
Posts

 
Drives: 2012 Golf R
Join Date: Apr 2005
Location: TN

iTrader: (28)

Garage List
2009 BMW  [4.12]
the video really explain it all, hope you get it resolve long
__________________
2013 Lexus RX350 F-Sport
2015 Subaru WRX STI
Appreciate 0
      06-02-2006, 03:09 AM   #16
Asiann
Got Seoul?
United_States
35
Rep
2,861
Posts

 
Drives: 2012 535i MSport
Join Date: Dec 2005
Location: Honolulu

iTrader: (0)

Garage List
2012 BMW 535i  [0.00]
2008 750Li  [0.00]
2006 BMW  [0.00]
Quote:
Originally Posted by Collanrf
Boycott their product, fuck it boycott the company. :mad: Don't use their product. we make em or break em.
Not buying will only hurt some sales but boycotting will hurt them even more. Of course don't buy their product!
__________________
Can you say Alooooha?
[SIGPIC][/SIGPIC]
Appreciate 0
      06-02-2006, 03:43 AM   #17
Pretender
Colonel
Pretender's Avatar
33
Rep
2,292
Posts

 
Drives: 2006 330i, 2007 328i
Join Date: Aug 2005
Location: Bay Area, CA

iTrader: (1)

Garage List
06 330i  [0.00]
Long, sorry man. Just post your message in every bmw forum and direct them to those posts. Let them know that they won't be able to sell any product to us from now on.
At least, I don't have to modify a lot on the Kerscher quad exhaust. Luckily, I was considering to order an Eisenmann exhaust, but ended up with Kerscher.
__________________
It's a great time to be alive
Appreciate 0
      06-02-2006, 04:55 AM   #18
ShiraiwaRiku
Baby Driver
ShiraiwaRiku's Avatar
Taiwan
20
Rep
1,120
Posts

 
Drives: E90 330xi
Join Date: May 2006
Location: Vancouver, BC

iTrader: (9)

this explained every question that I have for this exaust

I really hope that everything worked out fine for you
__________________
Alpine White | Navigation | Premium | Osram HID 6000K Headlight, Foglight | LED Blackline | M-Tech Steering Wheel, Rear Bumper | AC Schnitzer Pedals, E-Brake, Decklid, Rooftop, Front Spoiler, Side Skirt, Racing Spring | Tint 35/50 | DRL Disabled | Carbon Fiber Grill, Emblem | MTec 2.1 Halos | LED Interior Xenon | Painted Red Calipers | JleviSW LED Signals & Licence Plate Kit | Voltage Stabilizer | GruppeM Intake | Remus PowerSound Quad Exhaust | MorrVS8 with Bridegestone RE960
Appreciate 0
      06-02-2006, 05:16 AM   #19
egtlover74
Photographer
egtlover74's Avatar
12
Rep
314
Posts

 
Drives: 335is Coupe
Join Date: May 2005
Location: Virginia

iTrader: (1)

That is so wrong.!!!!
Hope it works out for you
Appreciate 0
      06-02-2006, 05:47 AM   #20
elgino
New Member
elgino's Avatar
2
Rep
17
Posts

 
Drives: 325i
Join Date: Sep 2005
Location: Zaragoza(Spain)

iTrader: (0)

Sorry longtran¡¡¡¡mad: :mad:

Last edited by elgino; 06-02-2006 at 06:05 AM.
Appreciate 0
      06-02-2006, 06:24 AM   #21
canucklion
pull my finger to get your kinder® surprise
canucklion's Avatar
Canada
110
Rep
10,454
Posts

 
Drives: circles around you
Join Date: Dec 2005
Location: Toronto, Canada

iTrader: (9)

I agree with the other poster, spread this around all BMW forums to show the lack of customer service that is Eisenhaus.

It was nice of you to keep it to yourself to at least give them a chance to resolve the problem, but seeing their reactions now, I say F$$k them.
__________________
Appreciate 0
      06-02-2006, 06:32 AM   #22
wamy
Wamy
wamy's Avatar
4
Rep
248
Posts

 
Drives: e90-325i- monaco blue
Join Date: Feb 2006
Location: ksa

iTrader: (0)

sorry to hear this
make sure you post it in all bmw forums so they can know what kind of company is this
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 12:23 PM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST