[edowen]

Originally Posted by Mr. Cool

Unfortunately, I saw this thread too late. I already bought a car from Big Motoring World in May this year (£9000) Broke down after two weeks - gearbox! I had to tow the car down to them at Kent, and they have now had the car 16 days and still not repaired, and not kept me informed. I'm having to ring them everyday and they never call you back when they say they will, and I feel the car has just been parked on the side somewhere until they are ready to do something. They obviously don't want to spend the money to put it right, and relanctant to give me a refund.
Their after sales service is really poor, of course thats after you've parted with your money. I have just seen the owner's email address on this thread (peterbmws@hotmail.co.uk) and have sent him an email.
Once this matter is resolved, I will post the feedback on this forum, good or bad....
I'm still trying to keep my cool...!

Good luck. Involve trading standards if you need to. An email to BBC watchdog might be an idea too if you dont get a satisfactory outcome.

[bigbmw]

Originally Posted by Mr. Cool

Unfortunately, I saw this thread too late. I already bought a car from Big Motoring World in May this year (£9000) Broke down after two weeks - gearbox! I had to tow the car down to them at Kent, and they have now had the car 16 days and still not repaired, and not kept me informed. I'm having to ring them everyday and they never call you back when they say they will, and I feel the car has just been parked on the side somewhere until they are ready to do something. They obviously don't want to spend the money to put it right, and relanctant to give me a refund.
Their after sales service is really poor, of course thats after you've parted with your money. I have just seen the owner's email address on this thread (peterbmws@hotmail.co.uk) and have sent him an email.
Once this matter is resolved, I will post the feedback on this forum, good or bad....
I'm still trying to keep my cool...!

this is the owner of big i got e mail from this poster toinght along with his he mail arron perk in his letter responed only yeasterday this hole e mail of the poster can be put on here if denied...... this car is a old 7 and we are trying to find a gear box free of charge to the costmer i have also offerd him another car in exchange cars do break down and some times it takes a little time to get parts also as you all will now we have had a few bank hoildays in this time i wait respons from the e mail i sent costmer i have given him my personal e mail to contact me tommorow we do sell over 250 bmws a month u will get one break down now and again but we will do as much as we can to put things right thanks once again for this poster bring it to my attention

[bigbmw]

Originally Posted by edowen

Good luck. Involve trading standards if you need to. An email to BBC watchdog might be an idea too if you dont get a satisfactory outcome.

as i said when people e mail me i respound cant ask anymore than this hey cars do break down and we have not refused to fix it

[bigbmw]

Originally Posted by B33M3R

Good luck, hope you get this sorted.

Big Motoring World I'm personally quite happy to bump this thread from now until the end of time until you get the message and change your practices. We're all waiting to see how this one concludes

In fact just realised this is now a sticky. Righly so.

we always do our best when people e mail me just like the last two people how have have you bought a bmw from us or are you another car dealer please respond you have my e mail address to thanks for your time

[bigbmw]

Originally Posted by biscuits

This is a really good result and I'm happy to hear that BMWorld have done the right thing. BMW Ruxley need their legs slapped and I would be taking the pads/sensors to their service manager and asking him to "reconsider their assessment" and point out they were just trying to stitch you up.

i hope your car is till running fine as ive not heard from yourself many miles of motoring

[B33M3R]

Originally Posted by bigbmw

we always do our best when people e mail me just like the last two people how have have you bought a bmw from us or are you another car dealer please respond you have my e mail address to thanks for your time

I think it's quite obvious I'm not another car dealer. It's becoming a bit of a recurring theme inferring there's some sort of conspiracy when anyone passes a comment on this thread.

Learn from the past. Don't incite forum members, like myself, into responding further. You almost managed to deal with this most recent issue professionally and might have started to rebuild a little confidence in those who come across this thread in search of a decent, independent dealer.

If you're struggling to repair what you 'sell' I suggest you find someone who can. As for the free of charge remark, you're not doing a customer a favour putting right a £9000 car when it's gearbox fails after a couple of weeks. I doubt you described it as an "old 7" when you were taking his money.

[edowen]

Originally Posted by bigbmw

this is the owner of big i got e mail from this poster toinght along with his he mail arron perk in his letter responed only yeasterday this hole e mail of the poster can be put on here if denied...... this car is a old 7 and we are trying to find a gear box free of charge to the costmer i have also offerd him another car in exchange cars do break down and some times it takes a little time to get parts also as you all will now we have had a few bank hoildays in this time i wait respons from the e mail i sent costmer i have given him my personal e mail to contact me tommorow we do sell over 250 bmws a month u will get one break down now and again but we will do as much as we can to put things right thanks once again for this poster bring it to my attention

Jesus.

[leetennis]

Maybe you have rolled out too many of your technicians tool boxes onto the a20 and you are slightly short staffed. Nice way of saying "you're fired" huh bigsy

[BGM]

Originally Posted by leetennis

Maybe you have rolled out too many of your technicians tool boxes onto the a20 and you are slightly short staffed. Nice way of saying "you're fired" huh bigsy

rofl what?!

[Mr. Cool]

Originally Posted by Mr. Cool

Unfortunately, I saw this thread too late. I already bought a car from Big Motoring World in May this year (£9000) Broke down after two weeks - gearbox! I had to tow the car down to them at Kent, and they have now had the car 16 days and still not repaired, and not kept me informed. I'm having to ring them everyday and they never call you back when they say they will, and I feel the car has just been parked on the side somewhere until they are ready to do something. They obviously don't want to spend the money to put it right, and relanctant to give me a refund.
Their after sales service is really poor, of course thats after you've parted with your money. I have just seen the owner's email address on this thread (peterbmws@hotmail.co.uk) and have sent him an email.
Once this matter is resolved, I will post the feedback on this forum, good or bad....
I'm still trying to keep my cool...!

Hi all, just to keep you all updated on my problem with Big Motoring World.
Well after my email to the Owner of Big Motoring World (Peter -peterbmws@hotmail.co.uk]), he responded the same evening, gave me his mobile number and asked me to call him the following day.
To cut a long story short, by the following evening, he had called me back 4 times, in a bid to come to some kind of a compromise. He offered me a few choices which I never got from any of the salesmen; an option to upgrade to a newer 7 series with all the toys that my original one didn’t have, with a 1500 taken off the marked price; an option to pick out another one up to the same value as my one, and a courtesy car whilst I wait.
Eventually I went down there to Kent and he personally waited on site to look after me. I picked out another 7 series, the closest match to my old one, and with a lower mileage. He agreed to do everything that needed doing to bring it up to scratch. This included re-spraying the whole front and sides of the car, changing one lens as it was a little cloudy, upgrading the wheels to a 20inch, and refurbishing the leather interior all free of charge. Nice!
So now I’m rolling in an E Class Mercedes 320 with a DVD player whilst I wait to pick up my new one on Tuesday.(I’ll post a picture once I have it)
I must say, Peter was nothing like I thought he would be after reading all the experiences other people went through. He was quite charming and really polite, and you could tell his staff respected him – or maybe feared him a little.
But all things considered, thanks to this forum and the support of you guys, it’s all worked out fine. I would say too, if anyone has a problem, give Mr. Big a shout!
Thanks guys!

[BGM]

something smells..

[Mr. Cool]

Originally Posted by BGM

something smells..

lOL! I know right???

[rich1068]

Sorry. That was me.

[DrunkenMonkey]

.

[///ajd]

Originally Posted by Mr. Cool

Hi all, just to keep you all updated on my problem with Big Motoring World.
Well after my email to the Owner of Big Motoring World (Peter -peterbmws@hotmail.co.uk]), he responded the same evening, gave me his mobile number and asked me to call him the following day.
To cut a long story short, by the following evening, he had called me back 4 times, in a bid to come to some kind of a compromise. He offered me a few choices which I never got from any of the salesmen; an option to upgrade to a newer 7 series with all the toys that my original one didn’t have, with a 1500 taken off the marked price; an option to pick out another one up to the same value as my one, and a courtesy car whilst I wait.
Eventually I went down there to Kent and he personally waited on site to look after me. I picked out another 7 series, the closest match to my old one, and with a lower mileage. He agreed to do everything that needed doing to bring it up to scratch. This included re-spraying the whole front and sides of the car, changing one lens as it was a little cloudy, upgrading the wheels to a 20inch, and refurbishing the leather interior all free of charge. Nice!
So now I’m rolling in an E Class Mercedes 320 with a DVD player whilst I wait to pick up my new one on Tuesday.(I’ll post a picture once I have it)
I must say, Peter was nothing like I thought he would be after reading all the experiences other people went through. He was quite charming and really polite, and you could tell his staff respected him – or maybe feared him a little.
But all things considered, thanks to this forum and the support of you guys, it’s all worked out fine. I would say too, if anyone has a problem, give Mr. Big a shout!
Thanks guys!

Ha ha - I knew Mr Cool was a stooge as soon as he posted with his fake problem!

Too obvious loosers - no-one is falling for this bullsh*t.

The allegation that they sack people by throwing their belongings down the A20 is much more in keeping with the impression they have created on here. Classy, just like his grammer and spelling.

[disgruntled]

As someone with a genuinely resolved issue with my one series, from his account, I have doubts his post is genuine. I have to say however, i am still satisfied overall with the service I got.
aside from that my car recently passed its mot no probs and is running fine thanks Peter.

and btw, where can I get those teddy wheels I want them!
not sure what husband and kids would make of them tho!

[Mr. Cool]

Originally Posted by ///ajd

Ha ha - I knew Mr Cool was a stooge as soon as he posted with his fake problem!

Too obvious loosers - no-one is falling for this bullsh*t.

The allegation that they sack people by throwing their belongings down the A20 is much more in keeping with the impression they have created on here. Classy, just like his grammer and spelling.

Guys, Actually looking back at what I wrote, it does sound too good to be true, however it is and I'm suprised Bigsy hasn't been back on the forum to gloat.
I think I wrote out of relief more than anything, but trust me, I'm as genuine as can be.
I still believe the forum helped things along and before registering here, I had vented on another site (http://big-motoring-world.pissedcons...201209488.html) as I was desperate for answers. I'm hoping Mr Big didn't go out of his way to resolve my problem so quickly because of the forum, but that he genuinely wanted to help. I shouldn't go on really or people will still think I have shares in the company.
Anyway, I still haven't got the new one yet so you never know, I could be back moaning again. So Bigsy if you're still out there, don't cross me off the list yet.

[Mr. Cool]

Originally Posted by Mr. Cool

Guys, Actually looking back at what I wrote, it does sound too good to be true, however it is and I'm suprised Bigsy hasn't been back on the forum to gloat.
I think I wrote out of relief more than anything, but trust me, I'm as genuine as can be.
I still believe the forum helped things along and before registering here, I had vented on another site (http://big-motoring-world.pissedcons...201209488.html) as I was desperate for answers. I'm hoping Mr Big didn't go out of his way to resolve my problem so quickly because of the forum, but that he genuinely wanted to help. I shouldn't go on really or people will still think I have shares in the company.
Anyway, I still haven't got the new one yet so you never know, I could be back moaning again. So Bigsy if you're still out there, don't cross me off the list yet.

And guys...I'm a newby...please be gentle

[BGM]

sounds plausible

[Mr. Cool]

Originally Posted by BGM

sounds plausible

Thanks BGM...

[bigbmw]

Originally Posted by Mr. Cool

Guys, Actually looking back at what I wrote, it does sound too good to be true, however it is and I'm suprised Bigsy hasn't been back on the forum to gloat.
I think I wrote out of relief more than anything, but trust me, I'm as genuine as can be.
I still believe the forum helped things along and before registering here, I had vented on another site (http://big-motoring-world.pissedcons...201209488.html) as I was desperate for answers. I'm hoping Mr Big didn't go out of his way to resolve my problem so quickly because of the forum, but that he genuinely wanted to help. I shouldn't go on really or people will still think I have shares in the company.
Anyway, I still haven't got the new one yet so you never know, I could be back moaning again. So Bigsy if you're still out there, don't cross me off the list yet.

hi its big here cant anyone do anything right it seems this foram told me to make myself avilible to answer for big on three account people have e mail and they have all been please what more can i say as for 7 serious man all we have done is taken old car back t26.... and put him in new one as we cant find a gear box quick hes happy if you check at nottingham you will see it being sold there in auction over next week or so under big motoring world ....so what have we done wrong now ????????? oh making another costmer happy

[bigbmw]

Originally Posted by disgruntled

As someone with a genuinely resolved issue with my one series, from his account, I have doubts his post is genuine. I have to say however, i am still satisfied overall with the service I got.
aside from that my car recently passed its mot no probs and is running fine thanks Peter.

and btw, where can I get those teddy wheels I want them!
not sure what husband and kids would make of them tho!

im glade your car is running fine the last person was dealt the same as you if people would only e mail me first i will always try and help people out there . they are bigs futer and we dont go out off our way to upset people .on the other hand we cant make a car new when its used we aint paul danniels lol thanks for your time fourm users