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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > BMW Dealer Reviews + Ratings Forum > when do you score your SA?



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      09-28-2006, 08:30 AM   #1
dmfitz82
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when do you score your SA?

I know that we are supposed to recieve some type of survey where we score our experience w/ buying the car, but I purchased mine back in Aug, and still haven't received anything...

I wonder if it's because there were a few issues with the delivery of the car, that I deliberately haven't received it?
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      09-28-2006, 08:48 AM   #2
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they called me from BMW NA a few days after taking delivery, iirc. they never mailed me any survey. maybe the number you gave them didn't work for them and so they just marked you as "scew him."
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      09-28-2006, 11:18 AM   #3
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humm... I know the number I gave them was correct, because they've had to call me about some other issues... Maybe they don't want to take the chance to get a bad score so they are not sending me the survey?
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      09-28-2006, 11:34 AM   #4
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Quote:
Originally Posted by dmfitz82
humm... I know the number I gave them was correct, because they've had to call me about some other issues... Maybe they don't want to take the chance to get a bad score so they are not sending me the survey?
No thats not the case. Neither the SA or the dealer make the call.. BMW does. Its a survey that effects your SA's CSI (Customer Service Index) The way CSI works is you get scored on customer remarks. If you are higher than your districts CSI Score at the end of the month then you are entitled to bonus money. At my dealer it is $25 per car.

For example is your SA had a CSI score of 98.6% by the end of the month and the district was a 97.4% he would be entitled to his bonus money AND any SA's bonus money who did not hit their CSI. If you sell 20 cars a month thats $500 + other SA's which usually amounts to a couple hundred. So that survey is pretty important to a SA. If you crush them your taking upto $700 out of their pocket.
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      09-28-2006, 02:03 PM   #5
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I got the survey in the mail on Monday... took delivery of my car the last week of July.
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      09-28-2006, 03:26 PM   #6
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I had issues with delivery of my car...back in Sept 2005....still no survey.

I was definitely screened out by the dealer...because they knew I was going to shit on them.

You were ERASED. You will never get a survey for that event.
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      09-29-2006, 08:54 AM   #7
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^^ I wouldn't be surprised if you are right... I waiting 3 months for a 325i to show up and then when I finally went to pick up the car, it had the wrong interior trim. It came w/ wood instead of aluminum. After some arguing, they decided to change it for me at no charge, but that didn't even take place till wks after I received the car...
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