E90Post
 


ECS BMW
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > BMW UK Senior management and some legal advice...



Reply
 
Thread Tools Search this Thread
      11-21-2009, 05:17 AM   #1
zltm089
Major General
zltm089's Avatar
United Kingdom
90
Rep
7,421
Posts

 
Drives: 335i SE Coupe Space Grey
Join Date: Nov 2008
Location: LONDON

iTrader: (0)

Garage List
2006 BMW 335i  [5.00]
BMW UK Senior management and some legal advice...

Hi all,


I was wondering if anyone would know the names of some of the senior management people at BMW UK (eg Head of Sales, Head of customer services, After sales Director etc...) you can message me if you want to keep it private..

and I would also like to know, if I were to take legal action because my car cannot be repaired satisfactorily under warranty, who do I chase...

a) the dealership (BMW TRING) where I bought the car from.
b) the dealership (Coopers Cobham) where I got the "repairs" done.
c) BMW UK as eventually, it is them at the top...

Thanks
__________________

Current Car: E92 335i SE Dream Cars: AMG SL65 Black,GallardoSuperleggera, GTR 2012, Agera R, F430 Scuderia, DBS, EVO X FQ400, Lexus LFA, F10 M5, M4, GT3 RS4.0, Ferrari 458, Ferrari F12, R8 V10 plus, Jaguar F Type V8, Lamborghini LP700-4 Aventador, Chevrolet Camaro ZL1, C63 AMG Coupe Black, Vanquish 2012, Laferrari, GT3 991, McLaren 650s.
Appreciate 0
      11-21-2009, 05:36 AM   #2
NFS
Major General
NFS's Avatar
United Kingdom
113
Rep
9,216
Posts

 
Drives: 335i m-sport LCI
Join Date: Jul 2006
Location: UK

iTrader: (0)

Quote:
Originally Posted by zltm089 View Post
Hi all,


I was wondering if anyone would know the names of some of the senior management people at BMW UK (eg Head of Sales, Head of customer services, After sales Director etc...) you can message me if you want to keep it private..

and I would also like to know, if I were to take legal action because my car cannot be repaired satisfactorily under warranty, who do I chase...

a) the dealership (BMW TRING) where I bought the car from.
b) the dealership (Coopers Cobham) where I got the "repairs" done.
c) BMW UK as eventually, it is them at the top...

Thanks
Is it a new car warranty, approved used car warranty or extended warranty?

Are you the first owner of the car?

I've read a few of your posts regarding the issues you have experienced and personally, before going any further I would probably contact BMW UK for advice.

For reasons I don't understand Cobham seem to have completely failed to diagnose and cure your problem, despite having the car for extended periods of time.

This issue could be a technical one, but it could also just be the fact that Cobham have screwed up.

Do you actually know what is causing the fault at this stage? Is there a dispute or if the issue simply that they seem unable to fix it?
__________________
Appreciate 0
      11-21-2009, 05:41 AM   #3
AlanQS
Colonel
AlanQS's Avatar
Scotland
25
Rep
2,525
Posts

 
Drives: 320d SE Coupe
Join Date: Jan 2008
Location: Glasgow

iTrader: (0)

Garage List
Going by Paul's experience (pjs), according to BMW head legal boff, BMW UK Ltd. neither manufacture cars nor sell them. The independent dealer, according to BMW, is the one that grants you the 3 year warranty so legally, your dispute is with the selling dealer and no one else.

Obviously, pressure on BMW UK Ltd from you and the dealer will be needed to get a satisfactory outcome for you.
__________________
Appreciate 0
      11-21-2009, 06:20 AM   #4
zltm089
Major General
zltm089's Avatar
United Kingdom
90
Rep
7,421
Posts

 
Drives: 335i SE Coupe Space Grey
Join Date: Nov 2008
Location: LONDON

iTrader: (0)

Garage List
2006 BMW 335i  [5.00]
Thanks for your comments guys....

NFS, I am still under the approved used car warranty and I am the second owner.

No formal dispute at this stage, but I'm looking to start one! as this is becoming extremely frustrating now.

Alan QS, this is what worries me now, BMW UK and dealership putting the blame on each other....

simple example...when I asked for a loan car to BMW UK " sir, loan cars are at the discretion of the dealership..."

now they seemed to be taking the same approach to every issue....

dealership saying its up to bmw uk and bmw uk saying its up to dealership....
__________________

Current Car: E92 335i SE Dream Cars: AMG SL65 Black,GallardoSuperleggera, GTR 2012, Agera R, F430 Scuderia, DBS, EVO X FQ400, Lexus LFA, F10 M5, M4, GT3 RS4.0, Ferrari 458, Ferrari F12, R8 V10 plus, Jaguar F Type V8, Lamborghini LP700-4 Aventador, Chevrolet Camaro ZL1, C63 AMG Coupe Black, Vanquish 2012, Laferrari, GT3 991, McLaren 650s.
Appreciate 0
      11-21-2009, 06:25 AM   #5
Dr Dave
Zummerzet Zyder Drinker!
Dr Dave's Avatar
United Kingdom
63
Rep
5,541
Posts

 
Drives: '06 330D Le Mans Blue
Join Date: May 2009
Location: Somerset

iTrader: (3)

Garage List
Have you contacted BMW Customer Services? That should be your first port of call.
__________________
Appreciate 0
      11-21-2009, 06:44 AM   #6
zltm089
Major General
zltm089's Avatar
United Kingdom
90
Rep
7,421
Posts

 
Drives: 335i SE Coupe Space Grey
Join Date: Nov 2008
Location: LONDON

iTrader: (0)

Garage List
2006 BMW 335i  [5.00]
Quote:
Originally Posted by Dr Dave View Post
Have you contacted BMW Customer Services? That should be your first port of call.

Already did Dave...

but I want to get the senior people involved now ...as this will get legal if they mess about with me...
__________________

Current Car: E92 335i SE Dream Cars: AMG SL65 Black,GallardoSuperleggera, GTR 2012, Agera R, F430 Scuderia, DBS, EVO X FQ400, Lexus LFA, F10 M5, M4, GT3 RS4.0, Ferrari 458, Ferrari F12, R8 V10 plus, Jaguar F Type V8, Lamborghini LP700-4 Aventador, Chevrolet Camaro ZL1, C63 AMG Coupe Black, Vanquish 2012, Laferrari, GT3 991, McLaren 650s.
Appreciate 0
      11-21-2009, 06:45 AM   #7
Dr Dave
Zummerzet Zyder Drinker!
Dr Dave's Avatar
United Kingdom
63
Rep
5,541
Posts

 
Drives: '06 330D Le Mans Blue
Join Date: May 2009
Location: Somerset

iTrader: (3)

Garage List
and what was their response?

Senior Management will only refer it back to CC.
__________________
Appreciate 0
      11-21-2009, 07:00 AM   #8
zltm089
Major General
zltm089's Avatar
United Kingdom
90
Rep
7,421
Posts

 
Drives: 335i SE Coupe Space Grey
Join Date: Nov 2008
Location: LONDON

iTrader: (0)

Garage List
2006 BMW 335i  [5.00]
well ...all they wanted me to do is book the car in....But this time, I'm want to make it clear that its their final chance to resolve this...

and so that they understand that its their final chance, I will try to have trading standards/ consumer direct included in all my communications with the dealership.
__________________

Current Car: E92 335i SE Dream Cars: AMG SL65 Black,GallardoSuperleggera, GTR 2012, Agera R, F430 Scuderia, DBS, EVO X FQ400, Lexus LFA, F10 M5, M4, GT3 RS4.0, Ferrari 458, Ferrari F12, R8 V10 plus, Jaguar F Type V8, Lamborghini LP700-4 Aventador, Chevrolet Camaro ZL1, C63 AMG Coupe Black, Vanquish 2012, Laferrari, GT3 991, McLaren 650s.
Appreciate 0
      11-21-2009, 05:25 PM   #9
Jinxy
Private
England
0
Rep
53
Posts

 
Drives: M235i
Join Date: Jul 2009
Location: UK

iTrader: (0)

Having had a dispute with the dealer I bought my car through and getting things sorted BMW UK will wash there hands of it as its a used car. Unless its a manufacturing fault and you bought the car new they have somewhere around 0 interest in giving you much help.

Your best bet is the dealer who sold it to you as your contract is with them.
Appreciate 0
      11-21-2009, 07:07 PM   #10
SoYank
Major General
SoYank's Avatar
United_States
88
Rep
7,504
Posts

 
Drives: 2009 E90 335i MT
Join Date: Mar 2006
Location: Brighton, Colorado

iTrader: (1)

Garage List
Send a message via Yahoo to SoYank Send a message via Skype™ to SoYank
So, what's the purpose for the existence of BMW UK if they do diddley-squat? They're neither manufacturers nor sellers. What exactly are they?
__________________
2009 E90 335i Montego Blue Black Leather Burl Walnut 6MT US Spec
SatNav ZPP ZCW 6FL TPMS iDrive PDC HWS Xenons BMW Assist Power Rear Sunshade Logic 7
European Taillights Rear Foglamp OEM Alarm PicoTray DataToys XM-DVR Multi-view Processor
Quaife ATB LSD Short Shift Knob Hartge Anti-Roll Bars AP Racing Front Brakes 19" Style 269
Appreciate 0
      11-22-2009, 05:03 AM   #11
Jinxy
Private
England
0
Rep
53
Posts

 
Drives: M235i
Join Date: Jul 2009
Location: UK

iTrader: (0)

Quote:
Originally Posted by SoYank View Post
So, what's the purpose for the existence of BMW UK if they do diddley-squat? They're neither manufacturers nor sellers. What exactly are they?
Importer
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 06:10 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST