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      03-02-2011, 12:11 PM   #265
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Haha, no shit. This thread shows up right underneath the company's website when you google them.
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      03-02-2011, 12:31 PM   #266
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thats pretty funny.


Hi all you potential LAX customers
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      03-02-2011, 03:03 PM   #267
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hope this thread will benefit those potential LAX customers.
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      03-02-2011, 04:25 PM   #268
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Quote:
Originally Posted by UdubBadger View Post
thats pretty funny.


Hi all you potential LAX customers
Lol. Pretty soon where gonna be the first one that comes up
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      03-20-2011, 12:17 PM   #269
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Thumbs down

Unfortunately I did not have a very good experience with Luxury Auto Xchange and would not recommend buying from them especially if you are unable to see the car for yourself. I purchased a 2009 BMW 535i and was told that the car was in perfect condition as I was unable to see the car before purchasing it since I was located in California. The mistake is that I took the salesman's word on the condition of the car. When I received the car, it had small nicks as scratches that were not excessive, but it was frustrating because I was told that there were none. However, that was the least of my concerns as I have been trying to get a couple of simple elements corrected. The car was delivered with an owners manual for a different year car which makes it challenging to program my car since the manuals are significantly different from 2009 and 2010. Additionally, they needed to send the hold down clamps for the front mats. These seem pretty minor, but getting anyone to respond has been virtually impossible.

The bigger issue is that the rear window defroster doesn't work and when you turn it on it cuts out the radio. When I took it to my local dealership, they stated that the connection to the back window was cut when the window tint was removed. The cost to fix it, $1600.

As you can imagine, no one will return my emails to address the issue, even the owner that said it would be taken care of.

I would chock up this experience as a bad one and would not recommend this dealership.
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      03-20-2011, 12:56 PM   #270
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Ouch sorry bud.
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      03-20-2011, 01:06 PM   #271
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Jesus. These guys are unreal.
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      03-20-2011, 01:08 PM   #272
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Wow, buying a car out of state, sight unseen...don't have the balls for that. At least it wasn't hit or anything. Still sucks, sorry to hear.
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      03-20-2011, 02:18 PM   #273
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Where you at fast bmw???? Come at me again with your weak a$$ $hit...
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      03-20-2011, 02:41 PM   #274
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Can always count on Al for a good old shit talking sesh.
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      04-05-2011, 06:04 AM   #275
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Luxury Auto XChange

Run, don't walk away from this dealership.

Luxury is the internet arm of Perillo. . .and, ostensibly. should be reputable. I bought a 5 series from them. They actively concealed the fact that it was a lemon "buy-back" car. When I found out, they misrepresented the nature of the lemon complaint. The repairs which they promised, and represented, were never made by Perillo/Luxury, and had to be made post-delivery.

Once Luxury recieved funds, they refused to provide title. Investigations with the Illinois Attorney General, the Illinois Department of Motor Vehicles, the Illinois Division of Dealer Licensing, the Illinois Department of Consumer Protection, the Utah Department of Motor Vehicles, and the California Department of Motor Vehicles were initiated. . .and finally resulted in the conveyance of title.

Scott Small was a classic "say anything to get the sale" kind of salesman. George Chiarelli, his boss, was intransigent and uncommunicative.

Don't even consider doing business with this outfit.
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      04-05-2011, 04:00 PM   #276
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LOL
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      04-16-2011, 02:07 PM   #277
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Bad Experience with Luxury Auto Xchange in Alsip, Illinois

I have first hand experience with Luxury Auto Exchange in Alsip, Illinois.
I bought a car from Luxury Auto Xchange with low miles a clean car fax and still under warranty.

The car had major problems that were not disclosed. Probably was in an undislcosed accident as well. Some problems were not covered under warranty due previous tampering by non BMW personnel (also undisclosed).

From my experience would NOT RECOMMEND anyone do any business with Luxury Auto Exchange in Alsip, Illinois.
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      04-16-2011, 02:09 PM   #278
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Sounds par for the course with these guys...noticed this is your first post, how did you find this thread? Google?
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      07-27-2011, 05:31 AM   #279
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Be VERY CAREFUL with them because most of their cars are "buy back" vehicles from CA and they won't tell you that up front. Somehow, they manage to scrub the titles so it won't necessarily have the comment "buy back" or " lemon law car" but this will still show up on a car fax and makes the car pretty much unsaleable in the future.
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      09-02-2011, 02:42 PM   #280
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Wow, glad I came across this thread - I was just at this dealership a couple hours ago. I almost bought a 328i coupe but didn't b/c I already have plans to look at a by-owner CPO this weekend. If I do decide to look into this dealership I'll for sure take the car somewhere to have it checked out. Thanks! Found this thread on google by accident even though I browse e90post all the time - what a lucky coincidence
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      09-02-2011, 03:29 PM   #281
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Quote:
Originally Posted by TheDonClark View Post
Wow, glad I came across this thread - I was just at this dealership a couple hours ago. I almost bought a 328i coupe but didn't b/c I already have plans to look at a by-owner CPO this weekend. If I do decide to look into this dealership I'll for sure take the car somewhere to have it checked out. Thanks! Found this thread on google by accident even though I browse e90post all the time - what a lucky coincidence
You got lucky... DON'T BUY CAR THERE.
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      09-24-2011, 10:24 PM   #282
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Thanks for this thread. Was considering buying a vehicle from these guys. Glad I didn't go down this road. Sounds like they really need to be put out of business to say the least.
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      09-27-2011, 09:42 AM   #283
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Quote:
Originally Posted by TheDonClark View Post
Wow, glad I came across this thread - I was just at this dealership a couple hours ago. I almost bought a 328i coupe but didn't b/c I already have plans to look at a by-owner CPO this weekend. If I do decide to look into this dealership I'll for sure take the car somewhere to have it checked out. Thanks! Found this thread on google by accident even though I browse e90post all the time - what a lucky coincidence
Needless to say - the car was a certified Lemon Buy Back on the Carafax!
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      09-27-2011, 09:55 AM   #284
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LOL...honestly I think we should email the posts of all those we educate and walk to them so that they know.
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      09-27-2011, 10:01 AM   #285
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too funny that this is still the case
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      09-28-2011, 09:08 PM   #286
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Avoid them. They are scammers.

I can bet you anything this guy is someone from Luxury Auto Exchange. I have done some extensive research on this place. What they do is purchase cars that were in an accident but with a clean title, repair it and sell it as never been in an accident. AVOID them. George Chiarelli, Joe Rimicci. George calls himself the general manager but he is the owner. Don't believe me? check the registration of their website's url.


Quote:
Originally Posted by chntllm View Post
I just completed an email/phone/fly-in drive-out purchase of a 2009 135i conv from Luxury Auto Xchange. I read the negative posts, saw the scary story and almost missed a very good deal from a very good dealer because of them.

I dealt directly with Luca and George (the only 2 sales people who currently work there) and both were straight shooters. I never caught them in a lie or a story. They backed up everything they said. The car was exactly what they said it was, had been waxed and polished before I got there, and was delivered with all the books and manuals and keys, and even a full tank of gas. Luca and his wife picked me up at the airport in their personal car, and George came in on his day off to deliver the car. There was NO HASSLE. I was in and out of the building in less than 1/2 hour from the time we arrived. There were no games, no last minute surprises.

I was in the car business for 10 yrs, have been a 300/500 Master Salesman, Finance Manager, Sales Manager and General Sales Manager for a variety of brands of cars. For the past 12 years, I have owned a Nationwide Insurance Agency in VA. You can contact me at chntllm@aol.com if you need peace of mind. This dealership is NOT Luxury Auto Exchange, and is not affilitated with the dealership in Downers Grove which did go out of business. Luxury Auto Xchange is a wholesale arm of Perillo BMW. They are not going to jeopardize their new car franchises by committing fraud or deceptively selling BMWs purchased from closed BMW dealer only authorized auctions. There is too much at stake for that. LAX does sell some lemon law buy-back cars, but that attribute was disclosed by them as part of the pre-purchase conversations. I declined tp purchase one of them mostly because I felt it might be hard to sell one with that history in the future. Mine was not one of them.

The car I bought didn't have a CARFAX or and AutoCheck report on it; it had never been titled. It was delivered on a MSO (manufacturers statement of Origin) and so it had no history. I check the VIN at my local BMW store's service dept and they told me it had no warranty work on it (so it couldn't be a lemon law car). I checked the CLUE report (insurance claim report; if you have an agent, he can pull one for you) and it was clean there. Upon my request, Luca provided me with a copy of the auction report they had used to purchase the car; I saw the exact description of my new car from a 3rd party vendor and had complete peace of mind in how they did business. You have to make your own decision, but mine saved me $1000s from any other car I had seen. I would absolutely go back for another one! I pre arranged my own financing and there was zero pressure to use their finance arms.

Give Luca Lacovella a call; he is a veteran sales person and will make your transaction as smooth as possible. Because there were so many bad posts, and because this was such a good transaction, I wanted to share my personal background and my experience with you. I would buy again from Luca, George and LAX with confidence.

Mike M
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